Trusted Agent profile · Bradford
★★★★★
995 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 995 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotSince morning in the managemenl
Since morning in the management team has been very helpful. The flats are very good and clean.
Dear Mr W M Pemberton,Thank you for your review. We are happy to hear that the management team has been helpful and that you are enjoying your new flat.
5/5
TrustpilotExcellent in every way.
Excellent in every way.Also Claire Briggs the manager at Hanover court,camborne,cornwall is brilliant.very friendly,helpful and nothing is to much trouble.
Dear Mr Barry Knight,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that Claire has been very helpful.We'll be sure to pass on your comments.
5/5
TrustpilotI had a bit trouble in my flat with…
I had a bit trouble in my flat with water and it didn't take long for someone to come out.
Dear Audrey Callaghan,Thank you for your review and valuable feedback. We are happy to hear that your repair was dealt with promptly.
5/5
TrustpilotGreat
Teresa and Tina did everything they could to make my mother's transition to her new flat run smoothly. Thank you both.Marie
Dear Theresa, Thank you for your review and valuable feedback. We are happy to hear your mother's move in was smooth.
5/5
TrustpilotJust moved into a flat
Just moved into a flat. We had a few queries rang the office they dealt with my queries right away .
Dear Stephen,Thank you for your review and your valuable feedback. We are glad that our colleagues were able to be of assistance.
5/5
TrustpilotNew tennants
We. Have just been given a bungalow which is going to be our forever home, the service from the start from anchor’s head office to the absolute professional and friendly site manager was beyond amazing,we hope to have many happy years with anchor.
Good Morning Mike,Thank you so much for your lovely feedback.To allow me to priovide this feedback onto the relevant people, i have requested some more information through Trustpilot.If you can provide this to us, i will happily pass on your comments.Thank youLynsey
5/5
TrustpilotExcellent scheme manager such a nice…
Excellent scheme manager Tina scheme manager such a nice lady extremely helpful an asset to Anchor.Thanks LeeNo 53
Dear Lee, Thank you so much for taking the time to leave us a review. We're so glad you're happy living with us and are glad Tina the Location Manager has been so helpful - we'll be sure to pass this feedback on.
5/5
TrustpilotFirst month with Anchor
I have lived here for a month and am very happy with my flatHelpful friendly warden and good clean communal areas
Dear Mrs Ditchfield, Thank you for your review and valuable feedback! We're delighted you're enjoying living in your new property.
2/5
TrustpilotQuery
My mum lives in Anchor Housing Complex. Keep chasing for her outdoor light to be replaced as she's recently had a fall resulting in a fracture. I also hear that when a tenant passes away/moves out, the family are asked to remove all fittings and decoration, ie ripping up carpets (even if new or good condition) and stripping of wallpaper? Surely this cannot be acceptable? Purely wasteful. Is this an Anchor initiative?
5/5
TrustpilotBest move I made
Moved in on 1st April. Really pleased with everything. compared to my last address this is fantastic. Very clean, quiet, manager on duty so someone you can actually speak to which is great . Nice communial room where can meet and talk to other residents and best of all fantastic gardens which can sit out on nice summer days. No complaints very happy here.
5/5
TrustpilotEveryone at Anchor was so helpful…
Everyone at Anchor was so helpful particularly the onsite manager.
Dear Mr Michael George Allen,Thank you for leaving a review! We're glad you had a great experience and found everyone at Anchor to be helpful, especially the manager. We wish you luck in your new home!
5/5
TrustpilotMoved across Anchor from Halesowen to…
Moved across Anchor from Halesowen to Shrewsbury. Went very smoothly, facilitated by managers at both schemes.
Dear Lee Harris,Thank you for your review. We are happy to hear that you are enjoying your new home and that our colleagues were accommodating.
5/5
TrustpilotKathryn Messenger
Kathryn Messenger - 5 Stars
Dear Mr W Corner-Clarke, Thank you for your 5 star review!
3/5
TrustpilotLove garden
Love gardenBungalows very damp and cold
Dear Mrs Loader,Thank you for your review. We are glad you are enjoying the gardens. However, we're sorry to hear you are unhappy with your bungalow. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotGreat welcome and very helpful…
Great welcome and very helpful regarding the ins and outs of everything
Dear Dean,Thank you for your review. We're delighted to hear that the process has been smooth and well-communicated.
5/5
TrustpilotNo fuss or drama
No fuss or drama, any small problems dealt with quickly and efficiently by the building Manager, Liz. Thanks to all concerned
Dear Mr Kelly,Thank you for your review and your valuable feedback. We're happy to hear that all issues were dealt with quickly and efficiently.
5/5
TrustpilotNeil at the Poplars,Altrincham.
Made to feel welcome,and the location is great,I'm more than happy.
Dear Mr Bailey, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were welcoming and you are happy. We wish you the best of luck in your new home.
4/5
TrustpilotComfortabl,warm flat
Comfortabl,warm flat. Lovely surroundings and very helpful members of staff who give help when needed
Dear Sylvia Caley,Thank you for your review. We are glad to hear that you are enjoying your new flat.
4/5
TrustpilotXwellcoming
Xwellcoming. Easy process to accepting offer thank you
Dear Mr D G O'Connell,Thank you for taking the time to leave us a review. We're delighted to know that you've felt welcome and found the process to be easy. We wish you the best of luck in your home!
5/5
TrustpilotYou are made to feel really welcome
You are made to feel really welcome, christine explains everything and is really friendly
Dear Niel, Thank you for your review. Happy to hear you had a smooth move in and that Christine explained everything well.
1/5
GoogleCare staff have more power than residents over their tenancies. This is against policies. Petty arguments are dealt with by landlord as severe antisocial problems. Against anchor policies. And tenants rights. Ghis needs addressing.
Hello Lea, thank you for getting in touch. We're saddened to hear you may have had a negative experience with us. Please can you kindly get in touch with us via contact@anchor.org.uk or 0800 731 2020, so that we may help in any way we can.
5/5
TrustpilotBest decision I ever made.
I have lived in an Anchor Hanover village for 8 years and have never regretted moving here. My neighbours are friendly and helpful and the management supportive when necessary. Like any community, you get the occasional anti-social person, but I reckon those people would be miserable wherever they lived.
Hi ElizabethThank you for taking the time to leave some great feedback for us.Great to hear that you're happy living with us!Kind RegardsChantelle
5/5
TrustpilotVery helpful staff and always available…
Very helpful staff and always available to Answer any questiins
Dear Susan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff are very helpful. We wish you the best of luck in your new home.
5/5
TrustpilotI was really glad of the support at…
I was really glad of the support at that point in time over the last few months I am undergoing a lot of.treatment for my myeloma Sara always ask how I am getting on and my hospital appointments she always knows when I am feeling down and finds the time to support me I have no family and it meant a lot to me
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
