Trusted Agent profile · Bradford
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
1/5
TrustpilotThis place is not safe the alarm was…
This place is not safe the alarm was going off all night some one broke in the fire exit
Dear Tracy Odea,Thank you for your review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
Trustpilotworking together …
They seem to be working well so far Im sure things will work out well.
Dear Mr R N Bennett,Thank you for taking the time to leave us a review. We're glad things are going well so far and hope you'll continue to be happy with our services. We wish you lots of happiness in your home.
5/5
TrustpilotNice Accommodation And Pleasant, Helpful Staff
Well-known company which treats its staff and residents fairly. The accommodation is lovely, and both the staff and residents are friendly and approachable.
Dear Hazel, Thank you for your great review and valuable feedback. We're glad to hear how the staff were helpful and approachable and hope you'll continue to be happy in your new home.
5/5
TrustpilotWithin days of moving in
Within days of moving in, I have felt very relaxed. The management team have been very helpful. The other residents have made me feel very welcome
Dear Janet, Thank you for your review and valuable feedback. We are glad that the management team have been so helpful and the residents welcoming. Enjoy your new home!
5/5
Trustpiloti really like living here people are…
i really like living here people are friendly and staff are great
Dear Paul Cowley, Thank you for your review. Happy to hear that you are loving your new home and that you've got to know the friendly staff and residents.
5/5
TrustpilotKaren Graves was absolutely amazing and…
Karen Graves was absolutely amazing and supportive in helping my father in a very difficult time.
5/5
TrustpilotAnchor have always been very responsive…
Anchor have always been very responsive to my needs and concerns. What a difference from Clarion!
Dear George,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with our services and hope you'll continue to be happy in your home.
4/5
TrustpilotTeresa
Teresa, the manager was uncommonly helpful and saw that my father's needs were met. Regards
Hi KENT,Thank you for taking the time to leave a review. We're glad your father has had a great experience and that you're happy his needs are being met. We're glad to hear that Teresa the manager was very helpful.
5/5
TrustpilotAnchor have been informative with…
Anchor have been informative with everything i needed to know to make my move easy.
Dear Mr M Joyce,We're glad you had an easy move into your new home, and thank you for taking the time to leave us a review. We wish you lots of luck in your new home!
5/5
TrustpilotFrom start to moving in the staff were…
From start to moving in the staff were very helpful and informative which helped in our move from the south
Dear Mr Davis, Thankyou for your review and valuable feedback. We're so delighted to know the staff were helpful and informative. We hope you'll continue to be happy in your new home.
5/5
TrustpilotMy husband and I live in anchor hanover…
My husband and I live in anchor hanover in Doncaster and can't wait to transfer to Manchester to be near family Been waiting nearly two years now. Just pray we can get a transfer soon Somebody must want to move to Doncaster near the race course.
Hi Edward,Thank you for your comments.Are you aware that you can also register your details on the www.houseexchange.org.uk website to log your details to do a mutual exchange with someone.If you would like to know more about this please do not hesitate to contact our Customer Enquries team on 0800 731 2020 Monday to Friday 8am - 6pm and saturday 8am - 4pm.Kind RegardsLynsey
5/5
TrustpilotI moved in with no problems at all the…
I moved in with no problems at all the rest of the tenants in the block are very kind and helpful most satisfactory
Dear James,Thank you for taking the time to leave us a review - it's very much appreciated. We're so glad to hear that you had no problems whilst moving in and you've already started getting to know your neighbours. We wish you much happiness in your new home.
5/5
TrustpilotThe whole experience was smooth and…
The whole experience was smooth and trouble free, Maureen the manager couldn't have been more helpful
Dear Mr Duffy, Thank you for your great review, we are happy to hear how the Location Manager was helpful and very efficient. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotAnchor
I haven’t moved in yet so can only comment on how helpful the warden, Hazel, has been!
Dear Linda Frazer,Thank you for your review! Delighted to hear that Hazel has been helpful. We hope you enjoy your new property once you have moved in.
1/5
TrustpilotWouldn't you know it????
Wouldn't you know it????? Lynsey, replied to my comments, with exactly the response, I was raising the issue about. It's a very sad state of affairs to say, but it epitomises everything about Anchor......... "Ignore the problems, and in time the oldies, will give up and go!!!". What a 'shower'!!!
Hello Marion,I am sorry that you are unhappy with our responses, As this is a public forum, we are unable to discuss anything specific, which is why i would encourage you to provide me with your contact information so we are able to listen to and investigate your concerns. I have again requested for you to provide contact information via Trustpilot, However if you prefer you can contact our Customer Relations team who will absolutley listen to what your concerns are by contacting them on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email on Customer.Relations@anchor.org.ukKind RegardsLynsey
1/5
TrustpilotCommunal Area Policy
I've been an owner of a leasehold flat for 7 years. Now being told to remove items from my garden which do not comply with Anchors Communal Areas Policy which I had never heard of till our November Newsletter. I know other estates have similar items in communal gardens (like my small table and chairs). Anchor say they will be removed on 31st October if not removed by me. How can they treat the elderly like this???
5/5
TrustpilotChris the manager couldn't have been…
Chris the manager couldn't have been more helpful. Moving home can be quite stressful but it wasn't at all. I enjoyed moving in.
Dear Mrs. Kelly,Thank you for your review and valuable feedback. We are happy to hear that the manager was helpful and that the moving in process was a smooth one.
5/5
TrustpilotGreat
We were offered a great property and quickly too. Really pleased
Dear SharonThank you for your review. Happy to hear that you were able to move in quickly - enjoy!
5/5
TrustpilotI could not ask for more
I could not ask for more, the laundry service is superb.
Dear Mr B Senior, Thank you for your five-star review!
5/5
TrustpilotHeating
Anchor are always there if you you have a problem, quick to sort things out
Dear Margaret, Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with our services and hope you'll continue to be happy in your home.
5/5
TrustpilotMoving to Achor
I was made to feel welcome , my visit was informative and I came away feeling very happy
5/5
TrustpilotExcellent Landlord
Straightforward viewing and acceptance of tenancy. Great attitude of the site manager, very helpful and friendly, no problems at all.
Dear Stephen, Thank you for your review! We're delighted you received a good service and that the Location Manager has helped with your move.
5/5
TrustpilotExcellent Landlord
Straightforward viewing and acceptance of tenancy. Great attitude of the site manager, very helpful and friendly, no problems at all.
Dear Stephen Owen,Thank you for your review. Happy to hear you had a straighforward move in process and that the manager was helpful.
4/5
TrustpilotYes I like all the staff and residents…
Yes I like all the staff and residents they are a good bunch of people
Dear Chris, Thank you for your review. We're happy to hear how the Location Manager and residents are helpful. We're glad you chose us and hope you'll continue to be happy in your new home.
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