Trusted Agent profile · Bradford
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful in all aspects of moving…
Very helpful in all aspects of moving to the property, decorating and repairs done to a high standard .
Dear Mrs V Vinall, Thank you for your review. We are happy to hear that you've experienced a great moving in process and that you are satisfied with the décor and repairs.
5/5
TrustpilotNormanton Lodge.
Hi.I have been lucky enough to move into Normanton Lodge one of Anchors prooerties, I must say how happy I am to the staff are extremely proffesional and cannot do enough for you to make you feel welcome .I would have no hesitation in recommending Anchor to Anyone. Thankyou you have made little jeffrey Happy and content.
Hello Jefferey,It's really nice to hear that you are happy in your home. Thank you for leaving us your feedback. Kind regards,Joseph
3/5
TrustpilotNot all bad but..
Not all bad , but very much run for the benefit and convenience of the board at the expense of leaseholders and tenants. 50% of a typical service charge goes in management fees. Which doesn't guarantee a quick response to a repair request but does deliver a CEO salary of £500,000+. more details at w w w.the-big-stick.io Not a terrible place to live but the board only pretend to be customer focused.
1/5
TrustpilotIf I could no stars I would
If I could no stars I would. Anchor housing have left a building of vulnerable, elderly, disabled residents housebound with no well fare checks. The lift has been broken for a week and they have been told repair can take up to six weeks. Most residents walk with sticks or walkers so cannot manage 80 stairs. This has meant hospital and doctors appointments have been missed, prescriptions not collected & cannot even go to the shop to buy food. They cannot do their washing as the laundry room is in the basement along with the bin room. The property manager advised my mum to try to leave the building and if she gets stuck call the fire brigade!!! Some residents are lucky as have friends and family that can help bring food etc but others are not so fortunate. They will be left home alone over Christmas possibly without access to food or medication. Raised a complaint and was advised take ten working days to investigate! Absolutely disgusting.
5/5
TrustpilotThe on site manager Heather Dear has…
The on site manager Heather Dear has made my move very easy, she has been really helpful and welcoming.
Dear Mrs Weston,Thank you for your review! We're delighted you're enjoying your new home and will pass your comments to Heather.
2/5
TrustpilotInsufficient support
My mother has been having unresolved difficulties with the boiler /thermostat in her bungalow for a few months. The heating will only come on for half an hour before cutting out again until the temperature drops sufficiently ti trigger again. She has not had a satisfactory repair and the last engineer didnt seem to know what the problem was. She is 92 and today has 2 inches of snow on the ground to add to the problem. My husband rang Anchor today about it. My mother reports that Anchor have since told her that because she has hot water it will be up to 5 days before an engineer calls. Hot water won't keep her warm. What strange logic! Come on Anchor. Care for the vulnerable?
5/5
TrustpilotGreat advice everything spoken at the…
Great advice everything spoken at the viewing was true and so pleased to live in Anchor Court
Dear Mr, Fitzgerald, Thank you for your review! Happy to hear that your are enjoying your new Anchor home and that you received some great advice from our colleagues.
5/5
TrustpilotTerina has been absolutely amazing from…
Terina has been absolutely amazing from the first meeting. My Aunt moved into her new home soon and I couldn’t be happier to know she’ll be looked after, thanks to Terina.
2/5
TrustpilotVermin People
Parasitic, verminous, anti-anglosaxon, anti-locals, social council estate hub of vermins at The Crown & Anchor Edmonton, 222 Forestr St.London N18 2QD. Any europeans from continental europe or even respected englishman or woman must not go there. Even the waisted local verminous woman at the till, what i belive, she told me her and what appeard her semi drunk man and her "local degraded gang" ,supports tens of thousands of killings of ukrainians. The woman and her gangmen actually supports killings of ukranians. And they must be very proud of running that shhite hole pub.
1/5
TrustpilotBiomass Boiler not fit for purpose
If I could give no stars at all, I would. I have been a tenant of Anchor, living in Jubilee Lodge for more than 10 years and until the last 2 years have been very happy. The local manager that has represented Anchor during most of those years has in my opinion fulfilled her duties by providing an excellent service to all tenants. Around 2 years ago Anchor decided to install a biomass boiler to provide heating and hot water to the scheme. For the last 2 years I have written, spoken to senior officials complaining about the inadequacies of the biomass system at Jubilee Lodge. In all of this time my voice has fallen on deaf ears. In all of this time we have suffered with the lack of hot water or heat from the radiators failing to reach a temperature sufficient to heat the room. My bills during last winter were excessive even though the rooms and hot water were cold. I have now discovered that the measure for raising bills is water flow. So even though we have cold water and cold radiators we see still charged silly amounts. We have been promised lots by Anchor but they have not fulfilled their promises. This could have been a five star review because at a local level we are looked after well. We feel safe. Apart from the heating system our home is excellent and we love it but this is the last straw because apart from our local manager nobody listens.
5/5
TrustpilotThe staff at Phoenix Crt were very…
The staff at Phoenix Crt were very helpful during our move into the apartment and gave us excellent guidance
5/5
TrustpilotI moved into my flat in January
I moved into my flat in January. My fellow residents have been very welcoming and made my move enjoyable.Our manager Tracey Ali-bassan has been fantastic. She has answered any questions I had and pointed me in the right direction when I needed other help. She doesn't only help with Anchor queries she is there to help with anything. I can't praise her enough.
1/5
TrustpilotI have lived in my flat from Sept 2021…
I have lived in my flat from Sept 2021 , electrical faults have been evident immediately but only proved it when the hairdressers hair dryer would not work in three sockets , now five appliances have been damaged , microwave glass plate , 3 have been broken , had to buy surge protectors adapters to prevent more damage at £11 a piece !! These only work temporary !! Will they ever repair the electric fault in the building of 20 yrs old ??
1/5
TrustpilotMy elderly mother and the other flat…
My elderly mother and the other flat owners have had all sorts of difficulties. The latest is a huge increase in 'rent'. They may be 'not for profit' but don't care about repairs or the views of flat owners. They appear to use national contractors that don't do the work or don't do things well instead of local trades people who would probably be cheaper. Where she lives, and it is probably the same elsewhere, they burn expensive and excessive lighting in corridors all night long. Her community are keen to improve their personal scenarios and support the fuel crisis (to keep bills affordable). A lady with a positive outlook on life is continually frustrated and upset. I try to advise but my mother repeatedly says, "they don't care". Moving into such an establishment should be worry free!!
5/5
TrustpilotWelcoming from day 1
Welcoming from day 1, Manager explained everything clearly. Lovely premises, clean & tidy.Residents very friendly, encouraging to join in activities
Dear Joanne, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager and residents were very helpful. We wish you the best of luck in your new home.
1/5
TrustpilotSheltered housing
Sheltered housing . Where you will be treated like a child. Deafening fire alarms always going off, you could have that in every room in your apartment for an hour. Loud booming voice often coming through the Tannoy into your apartment, you CANNOT switch this off. Having to lag all your washing to the laundry, 2 machines for 50 flats so don't expect to find one available. Someone esle has a master key to your home and can enter at any time. No Bath. Big service charge your paying for the maintenance of someone esles building as a tenant inc lift replacement. But you will get a hideous looking dayroom totally unsuitable fashion for people born 1950/1960s.
5/5
TrustpilotThey rose to the occasionI found my self in a difficult…
I found my self in a difficult situation and Anchor were very supportive and rehoused me within three months.
Dear Ms Daly, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new home.
5/5
TrustpilotIt’s a good place to live and repairs…
It’s a good place to live and repairs are done in a reasonable time
Dear Bas, Thank you for your review. Happy to hear your repairs have been seen to and that you are enjoying your new home.
1/5
TrustpilotWater profiteering at Poplar Court, Manor Road, Scarbourough, YO12 7RL. We have spoken with your customer service dep. and the area manager, and still no explanation from any of your staff.
My wife and I occupy an Anchor Flat we just recieved an up date re: charges fror water electricity etc. our annual cost of water resold to us by Anchor Housing will be £706 a year, This is only the water bill, we were told if we are unhappy we can move somewhere else.
Hello Barry AshworthThank you for sharing your Feedback.I have requested further information through Trustpilot so that I can investigate your comments more thoroughly.Our Customer Relations team are also available on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email at customer.relations@anchor.org.ukThey can then investigate your concerns and issue a full response in relation to your experience and explain how we can help going forward.Kind RegardsLynsey
5/5
TrustpilotI have been kept informed all the way…
I have been kept informed all the way and my housing manager has been brilliant. Thank you all.
Dear Mel Clifford, Thank you for your review. Glad to hear that you've had quick and easy access to information.
1/5
TrustpilotAs we are trying to help save the…
As we are trying to help save the planet and lives we bought a small electric car also to save money on fuel but sadly anchor hanover say they can not be charged on the 13amp sockets in the bungalow yet mobility scooter can and are being charged how can we do what the government want us to do in anchor bungalows so as a pensioner I have to charge away from home and sit in a cold car in a car park for 5 hours and pay bp pulse 57p kwh yet its 27.22 p at home and there are only 2 charging posts where I live most of the time out of order tesco now charge 28p but only when shopping not long enough to put 1kw in
5/5
TrustpilotNew tenant
Very warm welcome from staff and residents alike. prompt response to any issues requiring attention Estate Manager very helpful and informative . Very happy with the property
Dear Mr. Hardy, Thank you for your review and valuable feedback. We are happy to hear that the estate manager has been helpful and that you are happy with your new home.
5/5
TrustpilotJULIE IN THE OFFICE WAS SO KIND &…
JULIE IN THE OFFICE WAS SO KIND & SUPPORTIVE I HAVE EVERYTHING I NEED HERETHANK YOU TO EVERYONE OF THE STAFF
Dear Jeanette, Thank you for your review and valuable feedback, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
1/5
TrustpilotThis site is about preparing for your…
This site is about preparing for your future but it seems there's no future available for anyone using it, they have taken it all and make it difficult for anyone to use it. I'm glad I was able to find out on time and opted out immediately. Now, I invest with "Vou wallet" and I have got no issue at all, I receive my weekly payouts consistently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
