Trusted Agent profile · Bradford
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotA life saving result
What a pleasure dealing with everyone I have engaged with!Amy in particular has been an absolute life saver and can’t sing her praises enough.Thanku Anchor
Dear David Wapnick,Thank you for your review! We're delighted you're enjoying living with Anchor and that our colleague has been very helpful.
5/5
TrustpilotAm very happy with the friendly service…
Am very happy with the friendly service from Anchor,they have helped me a lot,and explained everything to me
Dear Andrea Cox, Thank you for your review. Happy to hear that our service has been friendly and well-explained!
5/5
TrustpilotThe kindness and compassion shown to my…
The kindness and compassion shown to my parents when they moved into Townfields was exemplary. Karen the site manager made the transition process easy and problem free.
5/5
TrustpilotI want to give a shout out to our scheme manager
I want to give a shout out to our scheme manager in Oxford who has been with us almost a year. Being the manager on the ground with Anchor is not an easy job to do, but it is the most important one, in my view, to keep communication flowing between residents and the organization. Our scheme is lucky to have someone who listens to our issues, acts accordingly and gets the job done. Through it all she always has a smile on her face and genuinely cares about the well-being of her residents. So thank you Anchor for hiring her!
5/5
TrustpilotWarden extremely helpful and given a warm welcome.
Warden extremely helpful and nothing was a problem. Assisted us with all paper work to make the move a lot simpler and easier. All snagging jobs done without fuse or issue.
Thank you for your review and valuable feedback. We are happy that the Location Manager has been very helpful and made your move easier. Enjoy your new home!
5/5
TrustpilotAnchor employee, (manager)
Anchor employee, at Ceres Court, very helpful, friendly, informative, definitely a 5 star rating; great customer service, very professional, and my move was made easy and everyone very welcoming 🙂
Dear Peter, We're appreciative that you took the time to leave us a review and thank you for your 5-star rating. It's so lovely to hear that you had a great move and we hope you will be very happy in your new home. We'll be sure to pass on your lovely comments.
5/5
TrustpilotThe process was straightforward and I…
The process was straightforward and I was kept informed of everything that was happening, Christina the manager was great , explained everything and made sure my move was easy
Dear Ruth,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear the location manager was helpful and you were informed of everything you'd need to know and it made your move easier. We wish you the best of luck in your new home.
5/5
TrustpilotVicarage Court, Poole
Very happy to be offered the flat after being on the list for 4-5 years.Lovely little flat in the best part of Poole and with sea views into the bargain!
Thank you for taking the time to leave us a review, it's very much appreciated. We're glad you decided to move into an Anchor property and hope you'll settle well into your new home with lovely sea views!
4/5
TrustpilotSchemes are different like people
I think I may have finally found much needed peace and quietWith the help of Michelle Chapel Court
Dear Ms E Pavey, Thank you for your review. We are happy to hear that you've found a peaceful home with us. We will pass your comments to Michelle at Chapel Court.
1/5
TrustpilotVery poor behaviour manger rude never…
Very poor behaviour manger rude never does nothing about things leaving a vulnerable man struggle for months manger was told over amour of times in the end he got sectioned not good vunrable people they don’t care about no heating in this cold weather an on top of that I get threatened by the manger I have mental health issues I don’t expect to be spoken in that way if the complaint is not sorted I’m going to a solicitor an social services
1/5
TrustpilotAvoid, It's a digital desert island.
I've been living at one of their sites for nearly six years. Lovely neighbours. Quiet. Relaxing. That's the good points.Now the bad points. Only one. Lack of decent broadband. Since living here I've been pulling my hair out as I've had to put all my hobbies on hold because I can't get access to decent broadband.Despite the fact that there has been a fibre connection available about one metre away from the building which I have been denied access to, for over 3 years, by Anchor. They've given me a lot of excuses, most of which aren't true.I've had to get the Ombudsman involved and am awaiting the outcome. If I can't get access to fibre broadband I'm leaving. I want my life back, and my hobbies.Apologies for being negative but this issue alone has broken me.Avoid Anchor unless you want to live on a desert island.
1/5
TrustpilotAnchor; slum landlord or gangster landlord or both..
I read with interest the first tier tribunal judgement of Anchor "overcharging" a tenant for lifts and service charges.For four years Anchor charged us for a lift, you might think that strange when I tell you we lived in a bungalow. When we queried this with Anchor we were told we could use the lift in a nearby block of flats. In four years we never did, so we just subsidised the tenants of the block, oh and the drug dealer who supplied the block. When tenants queried why the drug dealer had free use of the lift, but they had to pay for a lift they didn't use, the dealers clients were quickly moved to another scheme.Anchor prides itself on the speed and quality of it's repair service, which the tenants pay for through their rent and advertise that they carry out repairs in five to ten days. Now the truth. Whist tenants of Anchor, for four years we complained about the ingress of rainwater from the front door and the mould in nearby rooms. When it was finally fixed, after three years, the problem was a previous Anchor workman sic had fitted the letterbox upside down, so that every time it rained water just poured in. We had to replace the hall carpet twice in that time.During this time the cover on the sewer in our garden became dislodged and the smell was so bad that people crossed the street to avoid the smell when passing our house. Three people came to inspect the problem, all said it needed an urgent repair, and did nothing. After 8 months when someone finally came to fix it, it took the workman about an hour.The judges ruling only effects just one tenant. I think Anchor systematically "overcharge" their tenants knowing they are doing so. I was informed by my former Anchor operations manager "that 92% Anchors tenants are in receipt of Housing Benefits, so they are not only ripping off their tenants, but the British public as well.Is it time the government, the serious fraud squad and the Charities Commission had a close look at this organisation?If in the future someone like Trust Pilot runs a competition for slum landlord of the year, Anchor will get my vote.
5/5
TrustpilotManager very helpful and concerned that moving in goes smoothly. Very supportive.…
Manager very helpful and concerned that every thing goes smoothly, very approachable ready to answer questions.Other residents friendly and helpful and the whole atmosphere seems to be relaxed.
Dear Anon,Thank you for your great review and we're glad to hear how the Location Manager was helpful and very approachable. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotFrom the start the manager where I am…
From the start the manager where I am is amazing and thoughtful and always there to help and advise
Dear Jayne, Thank you for your review! Glad to hear that our colleagues have been helpful and that you've received good advice.
5/5
TrustpilotTrue meaning of independent living…
Mainly the set up where you can still remain independent and the manager Sue who has bent over backwards to help with any issues I or the other residents have.
Dear Brenda Walsh,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that Sue has been very helpful.
5/5
TrustpilotThe manager was extremely helpful…
The manager was extremely helpful talked us through the whole process made the stressful part of home moving easier to cope with top marks x
Dear Linda,Thankyou for your review and valuable feedback. We're so delighted to know the manager was very helpful and made the move in process easier for you. We hope you'll continue to be happy in your new home.
5/5
TrustpilotJulia at Hanover House
The site Manager, Julia at Hanover House, has been absolutely brilliant and very helpful, it has made our transition really easy and we feel that we belong to the community already
Dear Joanna Murrell, Thank you for your review and valuable feedback. We are delighted that you are happy with Anchor and your manager.
5/5
TrustpilotFantastic would definitely recommend
Excellent from beginning to end The manager was very polite and helpful No complaints everything went smoothly
Dear Mrs Tina Clay, Thank you for your review. Happy to hear that the manager has been helpful and that its been a great experience for you.
1/5
TrustpilotMy dad was in an anchor care home but…
My dad was in an anchor care home but was admitted to hospital. When he was ready for discharge said anchor care home phoned me to say he couldn't go back there, despite him being back to his normal. Minimal explanation given. Residents are cherry picked to reduce work load. If they sit quietly, and demand very little they are welcomed. I would never ever trust an anchor care home again!
1/5
TrustpilotIn 2018 I moved to Bately Not a place to be during covid !
In 2018 I moved to Bately court Norwich to be as near as possible to the emergency service due to my serious heart condition a decision 8 months that saved my life when paramedics worked tirelessly for a quarter of an hour to bring me back to life! Leading up to this event the following 12 months was the happiest i had ever felt as i felt Bately saved my life. On the day of the first lockdown like in all of the care sector it was actrue test of finding what additional safeguards would be put in place who many like me were in the top high risk category. 99.9% of sheltered homes rose to the challenge with Government giving advice to keep us safe. Those 99.9% mentioned doubled cleaning schedules covering replacing 5 day cleaning to 7 taking in account 100s of visits carers make weekly through the homes. Anchor sadly was in the 001 category when only last year the CEO admitted a stay away approach to protect staff mostly managers in the case of Bately as our cleaner needed to self isolate and our manager they replaced the 30 hrs of pre covid clean covering it with 12. Managers who were self isolating at home fiercely defended that decision plus seeing no reason why a weekend cleans were necessary even when I reminded them carers are needed over weekends being told Anchor would not pay the additional cost even though money from government was available. Now that the place was so toxic the management decided to stop fire alarm testing to avoid staff contracting covid overlooking the fact it was adding another life threatening risk to us all. In short I got a cleaning company in when they told me knowone would take it on at the same time made our fire service aware re stopping Fire alarm testing. Head office were reminded they were legally bound to do so. They started alarm testing immediately and gave an undertaking that this to be continued throughout the UK ' they agreed to this. I have since approached management confirming they did return this essential testing everywhere as I have learnt from frightened residents this definetly was not the case this imformation even after several attempts has been met by silence ..!!When I asked if they would adopt the same stay away approach were covid to return the manager replied " we are planning it wont!Now seen as a trouble maker and whisblower I still love my home.
5/5
TrustpilotHelpful manager
Helpful manager, new studio flat is small but well designed, and the whole complex is well landscaped, with fresh and comfortable communal areas. It feels safe.
Dear E Phillips,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you are happy with your property and to hear that the manager has been helpful. Best of luck in your new home.
4/5
TrustpilotManager and staff very helpful
Manager and staff very helpful. Public areas always fresh and clean.Other residents are friendly and all seem happy living in Westwood Court.I am near friends so very pleased with my wee flat.
Dear Liv,Thank you for your review! We're delighted you're enjoying living at Westwood Court. We will ensure that your comments are shared with the staff at Westwood Court.
2/5
TrustpilotWas having problems with the extractor…
Was having problems with the extractor fan in the bathroom when activated by turning the light on kept tripping the electrics in the end had to keep it turned off rang anchor as and-explained what was happening and they put us down as a emergency that would take five days when we actually got a electrician he dismantled the unit and found water was leaking in from the roof let’s face it-water and electricity don’t mix so now-waiting for someone to find out where the water is coming in from .When we had no lights in the flat we had to use torches and you try cooking by torch light anchor is useless they leave a job unfinished and yet we are paying for it shame on anchor.
5/5
TrustpilotAnchor made my move into my apartment so easy
Anchor made my move into my apartment so easy at a stressful time of moving home.
Dear Mr. Bob Croucher, Thank you for your review. We are happy to hear that your moving process was easy. Enjoy your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
