Trusted Agent profile · Bradford
★★★★★
996 reviews across 3 platforms
2, Godwin Street, Bradford, BD1 2ST
Anchor Hanover Group's office in Bradford, at 2, is rated 3.9 out of 5 across 996 reviews on three platforms, including 63 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. Anchor Hanover Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bradford.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient Service & Helpful
Got offered a property earlier than expected. Collette and other lady were very helpful and made the signing up process easy for me
Dear Denise, Thank you for your review! We're delighted you're enjoying living at your new Anchor Property and that the manager has been most helpful.
4/5
TrustpilotLovely people and staff
Have been made very welcome by everyone and staff been ivited to play bingo and entertainment night i thoroughly enjoyed myself lovely sitting in garden xx
Dear Mrs Irene Proud, Thank you for your review and your valuable feedback. We are happy to hear that you have been made very welcome by the location managers and residents.We wish you the best of luck in your home.
5/5
TrustpilotA real JEM
A sheer joy to write this review regarding our Estate Manager Mark Thornley at Wyredale Court Fleetwood he is always prepared to go that extra mile He is only contracted to work 25 hours a week however there are some Residents here who think he is on call 24 Seven 365. He is always polite and approachable ask a question and you can be assured of an answer Anchor can be very proud of this man he is a real JEM.
1/5
GooglePrime example of what’s wrong with the care industry at the minute. Even Recruitment at this place is dreadful. I applied to an office role with them and was never called, just emailed to arrange an interview. In the space of nearly a week, these people didn’t even remember to send a Teams link. On the day, I called and emailed them asking for the Teams link just for no response to both. Definitely dodged a bullet with this one and a definite reminder to keep out of the care industry for work 👍🏻
3/5
TrustpilotI was disappointed lovely flat but the…
I was disappointed lovely flat but the condition let it down I thought it would be ok to move straight in I don’t mind decorating but the condition wasn’t good
Dear Margaret,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotJust signed up for a property in…
Just signed up for a property in hanover Court gateshead from the first viewing to the signing Carol the manager has been first class nothing has been a bother to her and explained everything to me fully and really put my at ease as its a daunting task moving but the flat and surroundings are fab and the peace of mind being in the hands of a very knowledgeable and caring manager
5/5
TrustpilotThe best care home anyone could wish for.
My brother in law has unfortunately had to move into a nursing home,but lived at Rossfield Manor for 3 years and he was so happy there,I cannot recommend it highly enough,the care is excellent,the food is first class,the building is like a hotel.Everyone from management to cleaning staff are like one happy family,we are sad that my brother in law has had to move.
Hi JeanneThank you for taking the time to leave some lovely feedback for Jane and the other colleagues who work at Rossefield.We're glad that we were able to provide a happy home and family, to your brother-in-law whilst he lived with us.Kind RegardsChantelle
5/5
Trustpilotmade fully aware of what i what signing up to
like part of a team organised and efficient, extremely courteous and welcoming and made to feel like part of a team
Dear Carl Hamilton, Thank you for your review. Happy to hear that you were well informed by our lovely colleagues. Enjoy your new home!
5/5
TrustpilotNew Flat
Helpful staff.All questions were answered honestly.Very friendly .nothing too much trouble if any repairs were needed,they were resolved as soon as possible Moving in was so easy ,again help was at hand.Thank you
Dear Susan Johnson,Thank you for your review and valuable feedback. We are happy to hear that your repairs were resolved and that the moving in process was smooth.
1/5
GoogleDisgraceful Company. They will not answer the phone. They've closed their Home Ownership helpdesk phone system, "because they've received too many emails".
Hello John, thank you for getting in touch. We're saddened to hear you may have had a negative experience with us. Please can you kindly get in touch with us via contact@anchor.org.uk or 0800 731 2020, so that we may help in any way we can.
5/5
TrustpilotBrilliant company…
The ease of applying the friendly welcome from residents and a brilliant manager and a flat that suits my needs
Dear Mr D Smith, Thank you for your review! Glad to hear that the application process has been smooth and the manager helpful. Enjoy your new home!
5/5
Trustpilotbenefit claim
when making a claim for any sort of benefits the forms are overwhelming. It was brilliant to have someone who is used to filling in these forms and have patience with their client.
Dear Pauline Spensley,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the support you have been provided.
5/5
TrustpilotThe company's employees are kind considerate and helpful.
A bout of ill-health accompanied my introduction and confirmation as a tenant of Anchor sheltered housing. Together with my parish priest I was shown every sympathy and courtesy in the welcome to the facility.
Dear Mr Lyons, Thank you for your review and your valuable feedback.
1/5
TrustpilotWHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!
WHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!RUN BY ANOTHER BUNCH OF 🤡 WHO SHOULD BE IN A CIRCUS OF JOKES!!!!!!AS HELPFUL AS EATING YOUR OWN VOMIT!!!!!
Dear Customer, As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotI phoned up to ask about how much rent…
I phoned up to ask about how much rent I should pay and still don’t fill that I got a a answer to my question
Dear Mrs Coop,Thank you for leaving a review. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
1/5
TrustpilotVery Sad
How sad that no one in Anchor management is listening .It most certainly does need an undercover investigation by B.B.C. Panorama programme,I will email them and as suggested by a previous resident,H.R.H. Princess Alexandra.Some one has to listen !In the mean time there is a Facebook Site where unhappy residents can interact and make suggestions i.e. starting a petition.It is A/H Residents for Justice,you can post anonymously.
5/5
TrustpilotAny queries we have had have been dealt…
Any queries we have had have been dealt with quickly. Sammy at darlington has been very welcoming and helpful
Dear Mr A Nottger, Thank you for your review. Happy to hear that all has been dealt with in a timely manner and that the manager has been welcoming and helpful. Enjoy!
5/5
TrustpilotAnchor Hanover have given me a new lease of life.
I was on the Anchor Hanover waiting list for a few years, but I wasn't a priority case. I was recently diagnosed with an incurable brain disease. I rapidly became very anxious and quite depressed and I was no longer feeling safe in my home. I rang Anchor's customer service line and told them about my predicament. The lady I spoke to was professional whilst, at the same time, compassionate and understanding and easy to talk to. I've never been on benefits or had issues and people like me don't normally receive help, but this wonderful company came to my rescue. I am now living in a beautiful flat in a lovely quiet location called Hanover Rise where I feel safe and secure. Our estate manager, Emmanuel, is kind and helpful, as I have found everyone to be that I have dealt with at this company. Without wanting to appear overly dramatic, I would go so far as to say Anchor Hanover have literally saved my life and I can't praise them highly enough.
4/5
TrustpilotSuper Anchor Experience.
Very helpful and polite members of staff from first enquiries to moving into residence.Assistance provided by Residence Manager cannot be faulted; above and beyond.Excellent accommodation and all-round pleasant envionment.
Dear Sandra Clarke,Thank you for your review and we are happy to hear that your are enjoying your new flat and that our colleagues have been most accommodating.
5/5
TrustpilotReview posted 13 April
Regarding the review 13 Aprill know who wrote this milisus email. The home is nowhere like this person is saying. They are the ones who are causing the atmosphere.They got caught taking money and got took off the committee. The manager has gone up and beyond her job description to try and help her and her partner
Hello Jane,Thank you for your feedback, to allow me to make sure that this feedback is passed to the correct person, I have requested some more information via Trustpilot.Kind RegardsLynsey
5/5
TrustpilotI have recently moved into an Anchor…
I have recently moved into an Anchor over 55 independent living flat and am very happy with my new living arrangements and the Anchor system of supporting older people.
Dear Jane Smith,Thank you for taking the time to leave us a review. We're delighted you're enjoying your new property and the support you have received.
5/5
TrustpilotMove to Newcastle
The process was seamless and the 2 managers concerned had all the information to hand. I asked for an overlap in rents which was done with no questions asked.Very professional.
Dear Philip,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear the location managers were helpful and you were informed of everything you'd need to know. We wish you the best of luck in your new home.
3/5
TrustpilotWhen i moved in i had to pay for a new…
When i moved in i had to pay for a new tv aerial as there wasant one in which cost me £160 and the internet has still not been sorted out
Dear Neill, Thank you for taking the time to leave us a review. We're sorry to hear of the issue you've had with the TV aerial and internet. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk, referring to this review.
5/5
TrustpilotVery quick in getting the property…
Very quick in getting the property everyone as been excellent from start to finish and I'm very happy
Dear Mrs H Lindley, Thank you for your review. Happy to hear that the move in process was quick and smooth!
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