Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling overpriced service
I don't generally go looking for reviews as I am never sure how genuine they are but I was looking to find a website that would show me how much the directors had jacked up their remunerations this year ahead of the comedy that is our budget review meeting. This exercise is promoted as an opportunity to discuss the following years budget although in reality it is a tick box exercise and they ignore any points residents raise and charge what they want.I was struck by how close all the one star reviews were to our experience regarding this company who I have found absolutely appalling to deal with. Directors hide behind some firewall making them impossible to find. Their charges are incredible out of step with reality with increases by huge percentages every year and no justification ever supplied They treat tenants and leaseholders like a cash cow whilst constantly looking for ways to make living on their estates as unpleasant an experience as possible.The management fee for our small estate which receives virtually no services from head office(apart from invoicing us has increased by 24 percent in 2 years it is now almost half the annual charge . They charge for services that they don't supply and then hold onto the money they have charged in advance for up to 2 years hoping residents will forget about it. If you take all the negative points in these reviews we have experienced them all.My advice to anyone thinking of moving to an Anchor property would be to think very carefully then think again and then avoid them like the plague.
Trevor · 16 November 2023
★★★★★ 5/5
TrustpilotCaroline the manager at Box Gardens has…
Caroline the manager at Box Gardens has been extremely helpful and everyone here has made me feel very welcome and I would recommend Anchor to anyone
Sandra · 26 March 2024
★★★★★ 1/5
TrustpilotNothing but dictators who keep getting…
Nothing but dictators who keep getting bad reviews deleted Anchor bleed the residents dry there’s nothing charitable about this mob I advise anyone thinking of buying or renting From these crooks AVOID at all costs
Steve · 31 July 2024
Agent replied · 12 June 2024
Dear Mr. SmithWe're sorry to hear that you are unhappy with the current charges. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotBancroft good life. flat is fine for what suits my…
The flat is fine for what suits my needs and is very comfortable and warm the other residents and nice people Tracy the manager as been very helpful in helping me sort out my hosing claim and council tax benefit.
Mr · 1 May 2024
Agent replied · 12 June 2024
Dear M A Little,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your new home and that Tracy has been very helpful.
★★★★★ 2/5
TrustpilotAs a reliable Anchor tenant of 13 years…
As a reliable Anchor tenant of 13 years and moving to a new location in Norfolk 3 years ago I found accessing my first floor flat by way of 2 steep stairs becoming difficult due to mobility problems.No one was interested in transfering me either downstairs or to a new location and because I am on my own flats appearing on the market are being allocated only to couples and not to single people.I was told at one stage to try Homeswap-what?after being a Hanover tenant for a goodly number of years?I object to the discriminatory attitude of Anchor and consequently left finding another flat to rent from another housing association.Anchor have no customer or tenant rapport whatsoever-so think twice if like me you are on your own.
Ricky · 10 November 2023
★★★★★ 5/5
TrustpilotGreat Manager
Great Manager. Christine German very friendly and very helpful such a warm welcome. Love the Apartment plenty of space and storage. lovely view of the garden especially from the lounge window with all the Rose Bushes.
DAVID · 9 July 2024
Agent replied · 24 August 2024
Dear David Pearson,Thank you for taking the time to leave us a review. We're glad you know you are happy with your property and to hear that Christine has been very helpful. Best of luck in your new home.
★★★★★ 5/5
TrustpilotCarol who looks after HanoverCourt is…
Carol who looks after HanoverCourt is very helpful any issue or problem she is on hand to sort outThe whole are is well looked after including the gardens and the surrounding areas. We are very happy to be on our new flat
Mr · 14 March 2024
Agent replied · 12 June 2024
Dear Mr Charles Atkinson,Thank you for your review! We're delighted you're enjoying living at Hanover Court and will pass your comments to Carol.
★★★★★ 1/5
TrustpilotDeaf Ears
Year on year the fundamental structure of Anchor is changing for the worse. In days past, tenants stood a chance of being listened to. Now it’s very much a case of “sit in the corner, keep quiet and pay up”.
Nige · 27 July 2025
★★★★★ 1/5
TrustpilotOur manager is utterly useless.
Anon · 26 August 2025
Agent replied · 24 December 2024
Hi Anon, Thank you for taking the time to share your feedback with us again. We’re really sorry to hear about the concerns you’ve raised around the upkeep of your scheme and the support from your manager. We do take comments like these seriously and understand how frustrating it must feel when you don’t see the progress you expect.
To make sure your concerns are fully looked into, we’d encourage you to contact our Customer Relations team on 0345 602 5516. They’ll be able to review the issues you’ve mentioned in more detail and follow this up with the relevant teams.
★★★★★ 2/5
TrustpilotUnjustified price hikes.
I'm putting up this review on behalf of my 80 year old mother, she bought a two bed flat a few years ago which is managed by Anchor. This company may as well go out and mug the elderly for all the unnecessary price hikes, so much so my mums considering looking for a job!!. When work is done they quite often use contractors from miles away so that's costing more than using a local trades person, and Anchor I'm sure are putting their percentage on the price. Panorama or Watchdog next, this companies running a racket.
Martin · 25 October 2023
★★★★★ 1/5
TrustpilotHaving waited for 3 years for Anchor to…
Having waited for 3 years for Anchor to correct an error on my mother's property which caused a severe mould problem in the house, they FINALLY took responsibility and admitted liability. Sent round a workman to correct the problems - botch job! Still no ventilation brick which was recommended. And guess what? Although the issue was caused by them, the residents of Ash Grove have to pay for the repairs out of their reserve fund. What a bunch of swindlers! If I could give a zero rating, I would.
Miss · 24 October 2023
★★★★★ 1/5
TrustpilotNew residents
New residents, please stop putting an invited, 5 star review on trust pilot. You have not lived with them for long enough to know what they are really like. Wait for a year and then see if you still want to put a good review on. You are ruining it for all of us ( and for yourselves) who want to show what Anchor need to do to improve things for their residents.
Anon · 22 March 2024
★★★★★ 2/5
TrustpilotWhat more important being warmling warm
I am living in anchor property for the last 19 years alway been very warm the heating worked until this year we had a new boiler fitted not had successful heat from the radiators for months it's now getting colder and we have to rap up, getting so fed up with being told how this new boiler works and susosed To be more effective and same money of course it is we have to sit at night with coats or blankets on Paulene Chapman Chester Court
Mrs · 13 October 2023
★★★★★ 5/5
TrustpilotOur new home.
From the invite to view our flat and signing the tenancy everything was great,we were made to feel welcome and new straight away we wanted it to be our home.Staff great,nothing too much trouble,would highly recommend.
Karen · 20 June 2024
Agent replied · 12 June 2024
Dear Karen, thank you for your lovely review. It's great to hear how well you've settled into your new home and how good the experience has been. We're glad to know that you found the Location Manager and other staff helpful and that you've got to know some of the other residents already. We hope you'll be happy in your new home.
★★★★★ 5/5
TrustpilotHome
We are enjoying our new place ,settled in well ,must admit the floor boards creek some but every thing else if great. feel safe. could do with an exercise area for dogs .lovely place to live
Kevin · 20 June 2024
Agent replied · 24 August 2024
Dear Kevin Mullin,Thank you for taking the time to leave us a review. We're glad to hear you are enjoying your new home and feel safe.
★★★★★ 5/5
TrustpilotThe managers at both attleborough and…
The managers at both attleborough and duncan court were very helpful with my transfer. I have lived with anchor twice before. This is my third anchor home and have always been happy with the the company.
Christine · 20 June 2024
Agent replied · 24 August 2024
Dear Christine,Thank you for taking the time to leave us a review. So happy to hear that our colleagues have been helpful with your move. Enjoy your new home!
★★★★★ 5/5
TrustpilotCouldn’t fault the way this move was…
Couldn’t fault the way this move was made so easy for me 10out of 10 for court manager for her help and support during the process of my move
Christine · 12 October 2024
Agent replied · 25 October 2024
Dear Christine Clayton,Thank you for your review! We're delighted you're enjoying living with Anchor and that the manager has been very helpful.
★★★★★ 1/5
TrustpilotAnchor "Hanover" have had many Negative Reviews removed!!!!
Anchor "Hanover" have had many Negative Reviews removed, bringing the total review scale for the said company down to presently 75. The democracy of Freedom of Speech, has been ridiculed by A/H. This is another example of "Do as we say"! Disgraceful!!! Having the negatives removed, instead of addressing them, publicly, is a breach of the truth! It is creating a false image of the company.!!
Marion · 6 November 2021
Agent replied · 14 June 2024
Hello Marion,Your comments have been noted. Kind regards,Joseph
★★★★★ 5/5
TrustpilotRachel the manager and Julia the…
Rachel the manager and Julia the housekeeper run a fantastic residence. Nothing is too much trouble and they made my Mum feel very welcome over the 3 years she was there. Would highly recommend Edith Court.
Christine · 31 May 2023
★★★★★ 5/5
TrustpilotThe manager was very welcoming and…
The manager was very welcoming and explained everything thoroughly. The flat is lovely and the other tenants seem to be very happy living here.
Angela · 13 December 2024
Agent replied · 24 December 2024
Dear Angela Holt, Thank you for your review. We are happy to hear that the manager was clear with everything and that you are enjoying your new home.
★★★★★ 5/5
TrustpilotGainsborough Lodge Worthing
I often visit a friend who lives in Gainsborough Lodge in Worthing and have always been impressed by the cleanliness and tidiness of both the communal areas and the gardens. Everything seems very well organized and structured around the well being and comfort of the residents. I feel assured that my friend is safe and happy and has a kind and friendly manager to call on if necessary.
D · 28 May 2021
Agent replied · 12 June 2024
Hi D.FennessyThank you for taking the time to leave some great feedback for us.It's good to know that our focus on resident wellbeing is apparent to our residents and visitors alike.Kind RegardChantelle
★★★★★ 5/5
TrustpilotThe process was very easy
The process was very easy. All staff are very friendly. Candy who we dealt with for the tenancy was lovely, made us feel welcome and very informative. Great experience overall.
Boots · 12 September 2024
Agent replied · 25 October 2024
Dear Boots,Thank you for your review! We're delighted you're enjoying living at your new place. and that everything was well explained.
★★★★★ 3/5
TrustpilotI wasn't told that I have to pay the…
I wasn't told that I have to pay the first month's rent prior to moving in and I am afraid that I will be asked to leave for being in arrears
Craig · 23 August 2024
Agent replied · 25 October 2024
Dear Craig Latham,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotDENHAM GARDEN VILLAGE
WE CHOSE TO LIVE AT DENHAM AND MOVED HERE ABOUT THREE YEARS AGO.THIS A RETIREMENT FACILITY THAT TICKED MOST OF OUR BOXES AND WE ARE HAPPY WE MADE THE MOVE.THE MISSING STAR IS FOR THE INABILITY OF MANAGEMENT TO KEEP THE ROUTINE MAINTENANCE TO THE SAME STANDARD IT WAS BUILT. ANCHOR: PLEASE DO NOT MIX THIS UNIQUE FACILITY WITH OTHER HOMES THAT APPEAR TO PRODUCE CONSISTENTLY POOR REVIEWS.
GN · 1 May 2021
Agent replied · 12 June 2024
Hi Gn GuraThank you for taking the time to leave some great feedback for us, we're glad to hear that you're enjoying Denham Garden Village.In reference to the routine maintenance, whilst we always promote local resolution in the first instance, Customer Relations is always available to handle any concerns or queries that you feel need escalating.They can be contacted on 0345 602 5516, Monday to Friday, 08:00 - 18:00.Alternatively, you can also email customer.relations@anchorhanover.org.uk.Kind RegardsChantelle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
