Anchor Hanover Group Bradford reviews

★★★★★ 1/5

Trustpilot

NO STARS - without doubt the worst company I have EVER had to deal with

For a Company making £56m profit (Yes they are, not for profit) with 3 Directors earning £1.5m - I have never in my life come across such hypocrisy & bombastic management from central offices. Their complaint procedure is a joke & the Government departments need to take a serious look at them. This WILL turn into the next Post Office scandal - mark my words. Residents are vulnerable predominantly over 75 year olds & they are fleecing the residents for outrageous service charges without justification. My Parents live there and cannot move out quick enough -BEWARE if you are thinking of living there. In any doubt? read all these reviews & look online to see they receive over 3000 complaints every year from residents - in any doubt now???

Ellen · 24 January 2024

★★★★★ 5/5

Trustpilot

Often little things like pull cords and intercoms

We were welcomed so beautifully by our in- house manager . Everyone here is so kind, helpful and it ‘s So quiet .I/ and wife shall be very happy here

Mr · 7 December 2024

★★★★★ 5/5

Trustpilot

We moved from one Anchor property to…

We moved from one Anchor property to another due to health reasons .Our move went without any problems, our court Manager gave us the assistance we needed We like living with Anchor

Sheila · 7 November 2024

★★★★★ 4/5

Trustpilot

fairly good.

Good experience once we signed for the key. Anchor got a decorator in, flat was painted right through. Decorator did a decent job, the previous tenant had been a smoker. Found a few repairs after we was in, but they was done fairly fast

Maureen · 13 April 2024

★★★★★ 5/5

Trustpilot

Moving in to a flat with Anchor…

The two managers were extremely helpful.Being able to go online to view which properties are immediately available enabled me to rent my flat.After viewing the flat, the process to sign up is very straightforward.Events like coffee mornings made it easy to get to know everyone.

Mrs · 22 March 2024

★★★★★ 1/5

Trustpilot

Should of learnt their lesson

My mum pressed her pendant for the very first time....no one ever answered..lightening 2 weeks previously had wioed their systems out and the were unaware.my mum died. We had appalling dealing with this company. According to them they check lines daily.. obviously not . Yesterday a large fire happened right next to the flats ..speaking to a resident today who evacuated not one person had been to check on them .At the inquest they were told to improve site caretaker ...very sad to say they haven't. Shame on you anchor .. thankfully no one was hurt. We paid for a service that wasn't provided...we blame you for my mums death

Keri · 15 January 2024

★★★★★ 5/5

Trustpilot

The first thing that struck was the…

The first thing that struck was the security, it made me feel safe.The staff - what an amazing group of people. They could not do enough for the residents. The activities were lovely to watch, to see the residents happy. The jukebox I thought was a lovely touch with the music matching their age group. Meal times I've noticed they are so aware of the residents' needs as individuals. The staff are so polite and respectful of the residents, they knock and shout before they enter their rooms. The family are always made welcome to join in all they do. I feel strongly my mum is in the right place.

Amanda · 15 February 2019

★★★★★ 5/5

Trustpilot

Massive thanks to the site manager for…

Massive thanks to the site manager for their help with informing me of the availability and arranging for me to see it promptly. Made signing up for the new place very straightforward and stress free

Philip · 12 September 2024

★★★★★ 1/5

Trustpilot

Very unhappy with this company…Purchased a leasehold property from…

Purchased a leasehold property from this company. 18 months in I discovered a leak behind my cooker. Three surveyors from Anchor - without even examining the leak gave me an incorrect and unsubstantiated diagnosis - and said it was a leaking stack pipe. To a cost to me of almost £900 (which I could ill-afford) I had to employ three plumbers to prove Anchors diagnosis was completely wrong - having in fact found a cracked underground clay pipe. To this day they have only refunded me £200 refusing to accept they gave me the wrong information. I notice there are numerous complaints about AnchorHanover and I am still thinking whether to take the matter further. They might be a charity but………

Joanie · 8 January 2024

★★★★★ 5/5

Trustpilot

Denham Garden Village

I'm enjoying my new home at DGV, the staff have all been so welcoming, especially Jayne, Anna and their team, many thanks Phil and Steve for your handy work.

Mrs · 11 March 2024

★★★★★ 5/5

Trustpilot

We moved into silver Court Fullerton…

We moved into silver Court Fullerton place Ne95lz a year ago it's the best thing we have done very safe lovely apartment fab views juile who runs the property is very helpful we're very satisfied with the cost thank you MRS KAREN ESKDALE

Karen · 18 April 2024

★★★★★ 5/5

Trustpilot

Beaufort court From the phone call to go on the…

From the phone call to go on the waiting list to the manager of Beaufort court calling me to tell there was a flat to view my experience has been awesome,I cannot thank the two managers at Beaufort Court enough they are lovely

Mrs · 16 April 2024

★★★★★ 5/5

Trustpilot

Blaise Weston Manager Sam Harvey

We moved into Blaise Weston court at the end of July. Sam was friendly, helpful & caring , supporting us through the transition & moving in. We have been grateful for her support & have settled in well.

Anne · 6 August 2023

★★★★★ 5/5

Trustpilot

New apartment.

Anchor have provided my wife and i a really lovely apartment. We are about to move in within around 1 month. Special thanks to Mr. Paul Baum in Norwich.

Brian · 2 December 2024

★★★★★ 5/5

Trustpilot

Two special lady on the anchor team

Thank you Anchor housing especially Christine mcGregor & kay Brent these two ladies, when above & beyond in the help they give me well done anchor you have two stars on your team

Gillian · 29 November 2023

★★★★★ 1/5

Trustpilot

Believe this to be a fraudulent…

Believe this to be a fraudulent organisation, my mother was a missing person for 6 months she had her own property and a comfortable lifestyle yet was discovered dead in a hospitial and apparently been renting an anchor housing flat which was clearly inappropriate for her, this organisation have been terrible concerning trying to get to the bottom of this , its been 12 months and still no response in regards to oyr complaint, my mothers body didnt even have clothes ! And the flat at anchor housing all her possessions that she apparently had vanished , they allowed somrone who was taking advantage of her access to her & her accomadation ,any of her possessions and they never contacted the police conxerning my mother dispite she was a missing person and being targeted by a fraudster ...they have been attempting a cover up ever since ..this all led to my mothers vauge and suspicious death ..do not take this company on face value ...! Other people clearly calling them a con on other hurrendous reviews of them and i am also believing them to be a fraudulent con and i believe cobducting themselves illigally

Courtney · 22 December 2023

★★★★★ 1/5

Trustpilot

Our Charitable organisation supplied…

Our Charitable organisation supplied Owl and Bird of prey activities to Hazel End Care Home, we set our our terms in email and traveled over 3.5 hours and went out of our way to help, they broke our r from day one, we have been chasing payment eversince, they promise payment which never comes.We have now decided to send a final email and hand over collection to a company and will not be sending any further reminders. we will not be offering this company any further service as we have better thing to do with my time

User · 21 December 2023

★★★★★ 5/5

Trustpilot

We made the move to anchor and have not…

We made the move to anchor and have not regretted it at all, it is a lovely clean well run place and we couldn’t be more happier that we’re here, location is great apartment is great and it is clean and well kept

Brown · 2 April 2024

★★★★★ 1/5

Trustpilot

I have in the past written 3 seperate 1…

I have in the past written 3 seperate 1 star reviews on Anchor Hanover. I have been in touch on the telephone and by email with Chantelle who responds to the reviews for Anchor Hanover. In fact I have both her email address and mobile telephone number and she is fully aware my reviews are true. So why has Anchor Hanover persued a course to have my true reviews removed ?

Nige · 27 July 2021

★★★★★ 5/5

Trustpilot

Anchor housing a fab place to live

I have resided at carlford court (anchor housing) for a little over a year I have found the scheme managers have been the most helpful from welcoming me and sorting issues out Emma snowling and Sharon churchman have worked and still do tirelessly to make sure things run smoothly as possible they are always there to lend a helping hand they are very compassionate anchor housing have truly a wonderful team in the scheme managers I have found anchor housing a fantastic place to be with so many things to do for their residents repairs are done quickly I have found my happy place and cannot fault how anchor employ fantastic staff thank you from the bottom of my heart .

Sharon · 6 December 2023

★★★★★ 1/5

Trustpilot

December 6 today 2023 14:00 harrassed…

December 6 today 2023 14:00 harrassed discrimination of manager Granville drive Granville lodgeAs manager said do you smoke then fake cough said to my mum" you made me cough". Called harrasmentMy mum was wrongly accused from excrement as head office and Disputed my mother defense her side as residents in meetings wrongly accused my mum singled her out as I recorded washing room that day I left it clean and I cleaned other residents dirty filters and kept pictures recorded everything regarding abuse threats, false allegations audios of residents talking wrongly accused my mum behind her back and verbal abuse while I recorded on my phone.My mum and I donated dvds books to library which never belongs to Granville lodge Granville drive but residents had wrongly accused my mum any d manager Adrian Henderson had wrongly accused harrassed my mum threatened her to loose her flat because of False allegations residents.Residents had screaming at my mum at my mum front door. Harrasment because we had window open and residents were talking to her cat underneath window and heard our TV the resident called Christine she harrassed mum and we had move out of there because made my mum I'll health more significant depression.We were told we can take tori assistant manager and when Adrian check camera we were wrongly accused of theft . Discrimination harrasment behaviour.Residents talk bad false allegations about my mum I recorded all evidence of this over a year , manager also done same with cleaner who now assistant manager here and harrassed discrimination false allegations they singled out lies about towards my mum.Disgusting place to live especially when my mum dad had couple strokes here because of these activities and my mum depression I'll health also heart attack as my mum had this year because of allegations regarding washing room

DONT · 6 December 2023

★★★★★ 5/5

Trustpilot

Perfect

My sign up was so smooth and the location manager made things so easy.The care and attention given since I moved in has been faultless.My home is beautiful and I look forward to settling in and meeting new friends

Lizzylox · 7 June 2024

★★★★★ 5/5

Trustpilot

Affordable quality housing

Affordable quality housingWell presented, viewed 27th June and moved in by 10th of September. Everything promised by the Estate Manager had been carried out.The Estate manager is positive and extremely helpful

Heather · 11 October 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I couldn’t have had better CS from the Anchor team.Always helpful and knowledgeable with any questions that I asked.Most importantly I found the Anchor team thoughtful, considerate and generous with advice and requests.

Frederick · 9 September 2024