Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood choice
I like my flat and the fact that there is a scheme mgr to look after tenants and things is great,and she is very helpful ,most neighbours are nice.i am glad that i live here.thankyou anchor
Ms · 23 May 2024
Agent replied · 12 June 2024
Dear Ms Lung,Thank you for taking the time to leave a review. We're glad to know you're happy living with us and you're happy with the Location Manager and that you find them to be helpful. It's good to hear you've met some friendly neighbours already. We hope you'll continue to be happy in your new home and are glad you chose Anchor.
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
Avoid totally…. Repairs don’t exist, property falling to bits… mould fencing and loft insulation should have been upgraded nearly 20 years ago, area manager scared of her own shadow as never around but does receive a wage for doing nothing
David · 4 March 2024
Agent replied · 12 June 2024
Dear David, Thank you for leaving a review. We are sorry to hear about your experience with our repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 1/5
TrustpilotDealt with anchor a number of times and…
Dealt with anchor a number of times and it’s evident that the CEO’s quality of life is far more important than the residents. Dank conditions, homes in disarray, apparently they have housing community officers to check quality of homes….as a previous project manager for building I can assure you these people are paid IGNORE issues. Avoid at all costs
William · 5 September 2022
Agent replied · 12 June 2024
Hello Mr Westley,Thank you for taking the time to leave your feedback.I have requested more information through Truspilot, which will allow me to look into your concerns in more details.Alterbnatively, if you prefer you may wish to contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind regardsLynsey
★★★★★ 5/5
TrustpilotAnchor help a great deal with our mam…
Anchor help a great deal with our mam she has settled nicely in her new flat and is looking a lot better in herself
Karen · 6 December 2024
Agent replied · 24 December 2024
Dear Karen Richardson,Thank you for your review. So happy to hear that your mam is settled and she's doing well.
★★★★★ 5/5
TrustpilotBest, ever manager
I am lucky we have such a great manager. He has been brilliant and so helpful and understanding. Thank you so much for my forever home
BEV · 6 November 2024
Agent replied · 25 October 2024
Dear Bev, Thank you for your review. We very happy that you've found your forever home and that the manager has been helpful. Enjoy!
★★★★★ 5/5
TrustpilotWe have been made to feel very at home…
We have been made to feel very at home by both the Manager Janey Randell and the residents. The flat was clean and ready for our occupancy. The whole place is very well run. Happy to be here.
Mrs · 11 April 2024
Agent replied · 12 June 2024
Dear Mrs Green,Thank you for your review and valuable feedback! We will be sure to let Janie know your lovely comments.
★★★★★ 1/5
TrustpilotPity can’t give no stars
Pity can’t give no stars. Location manager doesn’t help residents with anything. Asking for help is answered with ‘I can’t do /help with that. Cleaner gave two months notice but no new cleaner was appointed for two months after previous one retired. Repairs take months and are botched jobs when someone comes. There are no weekend calls to vulnerable residents to check they are ok. I could go on. Avoid this awful organisation.
Jean · 7 February 2024
★★★★★ 1/5
Trustpilot18 Willow Glade
Having lived at 18 Willow Glade, Reigate for a year, my wife and myself compained numerous times about constant noise from the flat directly above us. Being an over 55s 1 bed property we could not understand why children upstairs were allowed to play games above our heads morning noon and night.The people ie family concerned were warned several times by anchor but the noise continued. In fact the police were called due to verbal abuse to my wife. Also the previous tenants to our flat also had the same problems. Anchor refused to take the matter further. We have no option but to vacate the property, as we are both in our late 70s we thought we would get some peace in a so called retirement property, alas Not !!!
J · 22 August 2023
★★★★★ 5/5
TrustpilotLife in Anchor 2024
Economical efficient cooperative supportive and helpful staff of management and administration. Friendly and helpful residents to make you feel comfortable and secure in new surroundings and way of life.
Customer · 14 September 2024
Agent replied · 25 October 2024
Dear Customer Subhash, Thank you for your review and your valuable feedback! Glad to hear that our colleagues have been supportive as have your fellow residents. Enjoy your new home!
★★★★★ 5/5
TrustpilotWe experienced a very professional and…
We experienced a very professional and friendly welcome from both managers who were very helpful.Our arrival was posted in the newsletter and we were greeted by so many happy residents.
Mrs · 28 August 2024
Agent replied · 25 October 2024
Dear Mrs Frances, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were both friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 2/5
TrustpilotNot a happy tenant
I was most upset añd annoyed to be told My rent went up £31per month for moving from number 19 into number 8 both same apartment as I did not cIass myself as a new tenant
Mrs · 10 May 2024
Agent replied · 12 June 2024
Dear Mrs. J Sinclair, Thank you for your review and valuable feedback. We're sorry to hear that you are unhappy with the rent charges. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotSuzi who did the signing was so…
Suzi who did the signing was so friendly and welcoming as were a lot of the people we saw in the first week or so.We are very happy here and enjoy everything about the place.
Martin · 26 May 2024
Agent replied · 12 June 2024
Dear Martin,Thank you for taking the time for leaving us a review - it's much appreciated. It's great to know that you're happy and enjoying living in your new home. Thank you for choosing Anchor and we wish you the best of luck in your home.
★★★★★ 5/5
TrustpilotLived here for 45years
Having lived at this house for the last 45years. My long time partner passed away and I applied to take over the tenancy.
C · 6 December 2024
Agent replied · 24 December 2024
Dear C White,Thank you for your review. We're truly sorry to hear about your loss, and we understand how difficult it must be during this challenging time. Please know that we appreciate the many years you’ve spent at this property.
★★★★★ 5/5
TrustpilotAnchor Hanover Care
Anchor Hanover have given me a home at an affordable rental. The service charges cover all the upkeep of the building and we live in a well maintained and well run building. We have lovely gardens, communal spaces, activities and much more. The manager is very hands on and cares about everyone. I love living here and I know a recent new arrival feels the same as she said so. I wrote to the manager of the building and customer support ahead of the AGM we had as I felt strongly that praise is often in short supply and I wanted to highlight the good work Anchor do as a housing association in my opinion.Copy of my letterDear Anchor Hanover, 1 Aug 2023Last year July I left my job of 10 years and was lost and drifted, unsure what to do and reached a very low point. I reached out to my brother who took me in and gave me the space to get back on track. Then I received a call from Nicci offering me a flat in Harlow. I had never been to Harlow, I came through, met Nicci and took the flat. The rest is history as they say. Having a stable home in a community of residents that care about one another is a beautiful experience and it is thanks to the good work of Anchor that people like me, reaching older age, can find a forever home. My life since moving here and with the support of my brother has been transformed and I am eternally grateful for everything I have and the small things in life. Thank you for providing an affordable, safe and secure home for folk like me that are unsure of what the future holds but have enough faith to persevere as there is always light at the end of the tunnel. Gary Flat 18
Gary · 3 August 2023
★★★★★ 5/5
TrustpilotMoving in!
Anchor have been very helpful with my move,and have given me lots of information about the location I've moved to,and are supportive,with any queries I have had.
Ms · 3 October 2024
Agent replied · 25 October 2024
Dear Ms Morrell, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were informative and helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotClear, Helpful, Positive Experience
Helpful, excellent customer service, clear process and communication. I just can't fault the experience. Very much looking forward to settling into community living.
Catherine · 3 December 2024
Agent replied · 24 December 2024
Dear Catherine, Thank you for your review. Glad to hear that you had a positive experience with our customer centre and that all was clear. Enjoy your new home!
★★★★★ 5/5
TrustpilotSo far so good.I have talked with real…
So far so good.I have talked with real people about my situation.Given time and good sense my temporary difficulty will undoubtedly resolve itself.
Rodney · 30 November 2024
Agent replied · 24 December 2024
Dear Rodney Plowman, Thank you for your review!
★★★★★ 5/5
TrustpilotSuperb company
Superb company, so helpful in my needs, friendly service and a painless process. Helped me move into my flat with assistance for carpets and cooker.My flat was clean and had been recently re painted.Very happy with Anchor Housing.
David · 14 March 2024
Agent replied · 12 June 2024
Dear David Ireland,Thank you for your review and your valuable feedback. We are happy to hear the staff have been helpful and supportive and your flat was redecorated prior to your move-in.
★★★★★ 5/5
TrustpilotI was recently diagnosed with dementia…
I was recently diagnosed with dementia and, recognising that, sooner or later, I would have to move into a care home, I decided to stay for a short time in one or two homes to help me decide where I would eventually like to live.I am so glad that I discovered Maple Dene which had been recommended to me by the daughter of a resident. I spent two weeks there and was thoroughly impressed by everything it has to offer: the friendliness of all the staff, the care and attention provided to residents, the flat I stayed in, the food, etc. etc. I could go on forever.Maple Dene has a great management team who are always keen to help and who do make one feel very welcome and very much at home.
Colin · 17 July 2023
★★★★★ 5/5
TrustpilotAnchor Liverpool
Really excellent support from the duty manager Jan who made the move so smooth, and also welcoming. My studio flat is lovely, and this feels like home should feel.
Sharon · 23 August 2024
Agent replied · 25 October 2024
Dear Sharon Jones, Thank you for your review! We're delighted to hear that you're enjoying living in your new flat in Liverpool.
★★★★★ 5/5
TrustpilotThe whole process was easy
The whole process was easy, the home is wonderful, easy to manage and cost affective and the other residents are friendly and the location manager is really helpful, our lifetime retirement home is perfect.
UKEA · 23 May 2024
Agent replied · 12 June 2024
Dear Martin,Thankyou for your review and valuable feedback, We are delighted the process for your new home was easy and the location has been very helpful.
★★★★★ 1/5
TrustpilotDo not use
Appalling service, completely debilitating of those who are unable to use the stairs. Imagine spending what is likely your last ever summer confined to your flat and unable to go out with family or friends to enjoy the sunshine because a lift has been out of action for over 3 months !!! Being told to reschedule hospital appointments for elderly people who already have a tough time. And all of this whilst also increasing the costs. I wish the CEO would see this review and offer some solutions for the poor people of bishops waltham !!!
Jen · 2 July 2023
★★★★★ 5/5
TrustpilotIt was quick and easy to be approved…
It was quick and easy to be approved questions answered straight away I was called and within 2 weeks contracts signed and able to move in.
BARRY · 3 October 2024
Agent replied · 25 October 2024
Dear Barry, Thank you for your review! We are glad to hear that our colleagues have been helpful and you had a smooth move in process.
★★★★★ 3/5
TrustpilotHouse manager Shelley couldn't have…
House manager Shelley couldn't have been more helpful From first contact to moving in It appears well managed and friendly So far Top marks to Anchor and Shelly
Mr · 28 August 2024
Agent replied · 25 October 2024
Dear Mr O Fowler, Thank you for taking the time to leave us a review - it is much appreciated. We are happy to hear you had a smooth move in and the manager has been very helpful. Best of luck in your new home.
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