Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRubbish service and management at numerous levels. My mother lives in an anchor Hanover…
My mother lives in an anchor Hanover home and I have been dealing with them on her behalf. I have been appalled at the very poor service. I have made at least 15 calls over the last year regarding her leaking roof and, although I have spoken to someone reassuring on each occasion, no one has been able to tell us whether any work has been done to repair the roof or to make any steps towards getting it repaired. There also seems often to be no manager for my mother's flats...and certainly no manager physically around.I have been shocked at such a terrible service. I think they just think old people will give up and accept anything.
S · 1 November 2022
★★★★★ 5/5
TrustpilotThe apartment is nice the scheme manager helpfull and very pleasant
The company is very helpful the manager at Edgewood court Paul very good and Kayla at Henbury court helpfull and friendly
Mr · 23 August 2024
Agent replied · 25 October 2024
Dear Mr L Stanley, Thank you for your review! We're delighted you're enjoying living at Edgewood Court and will pass your comments to Paul and Kayla.
★★★★★ 5/5
TrustpilotOnly thing I can complain about is the…
Only thing I can complain about is the front car park it's filthy under foot and will be dangerous when wet
Sylvia · 23 August 2024
Agent replied · 25 October 2024
Dear Sylvia Holmes,Thank you for your review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotI have had major health difficulties…
I have had major health difficulties over the last few months and as we all know financial difficulties have an effect on health and recovery may I say that anchors financial team and I mean all of them have been helpful kind and very supportive a lot more companies could take a leaf from their book thank you and please keep up the good side never lose the human touch m fletcher
Martin · 12 July 2023
★★★★★ 5/5
TrustpilotWas offered a ground floor flat in…
Was offered a ground floor flat in swallow walk. Penny and zoe who showed me around was very helpful. And explained everything I needed to know.
Sharon · 23 May 2024
Agent replied · 12 June 2024
Dear Sharon,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our Location Managers were helpful and you were informed of everything you'd need to know. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotLOVE MY LITTLE ANCHOR STUDIO FLAT…
LOVE MY LITTLE ANCHOR STUDIO FLAT PERFECT FOR ME,ONLY COMPLAINT MOVED FROM A LARGE ANCHOR FLAT TO SAVE MONEY NO MEALS HERE BUT PAYING MORE MONEY
Trevor · 23 May 2024
Agent replied · 12 June 2024
Dear Trevor, thank you for taking the time to leave us a review and we're glad to hear how well you have settled into your flat. We hope you'll continue to be happy living with us.
★★★★★ 5/5
TrustpilotSafe
My elderly father is safe, warm, comfortable and well cared for. What more could a 96 yr old need he is happy and content in lovely surroundings.
Mr · 4 May 2024
Agent replied · 12 June 2024
Dear Mr J Tomlinson,Thank you for your review and valuable feedback! We're delighted you're father is enjoying living in his property.
★★★★★ 1/5
Trustpilotpoor/no estate manager for several…
poor/no estate manager for several years, excessive & unexplained 30% bonuses for ceo & senior management, change in the designation of property from housing for elderly/disabled residents to "social housing" without residents being either told or consulted contravening the lease most signed a few years ago on coming here!
Mr · 8 September 2022
Agent replied · 12 June 2024
Hello Mr Williams,Thank you for your comments.Please can you provide more information regardingthese concerns via the email that i have requested Trustpilot send you, this will then allow me to look into your concerns in more detail.Alternatively you could contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind regardsLynsey
★★★★★ 5/5
TrustpilotBilton Court in Wellingborough have an…
Bilton Court in Wellingborough have an outstanding team. From management, care staff, cleaners and chefs. They go way above and beyond what is expected and nothing is too much trouble. These angels are 100% the people I would like to care for me if I were to be in need of a care home.
Christine · 11 January 2022
Agent replied · 12 June 2024
Hello Christine, Thank you for your lovely comments, its Great to hear that the team at Bilton Court are doing such a fantastic job. I will make sure that this feedback is passed on to the Management team at Bilton Court. Thank You Lynsey.
★★★★★ 1/5
TrustpilotI noted the experience entered by K Cox…
I noted the experience entered by K Cox on the 8th August reference the tribunal decision and that Anchor had no right to charge anything in respect of servicing or mantaining lifts. Sadly Anchor appear to think this only relates to one building. I would urge all residents to check their Schedule Of Services charges. Mine reads current charge (2021 / 2022) £1,358 increasing to (2022 / 2023) £1,509 in respect of our lift. This denotes clear intent to continue to charge it's residents despite a tribunal ruling. I shall make this fact public (to warn all tenants) and it is my intention to place this matter in the hands of a tribunal. I also consider this matter worthy of placing in the national press. Anchor, get your act together.
Nige · 30 September 2022
★★★★★ 5/5
TrustpilotCalm and easy restful experience
The manager and all staff were very welcoming and helpful. Lovely calm experience.
Mrs · 13 December 2024
Agent replied · 24 December 2024
Dear Mrs P HodgsonThank you for your review. Happy to hear you've enjoyed a smooth move in and that our colleagues have been helpful.
★★★★★ 1/5
TrustpilotAll you see on these reviews is contact…
All you see on these reviews is contact customer service. TRIED THAT FOUR TIMES TOTALLY IGNORED EVEN THOUGH I HAVE AN OUTSTANDING FORMAL COMPLAINT
.Karen · 26 August 2025
★★★★★ 4/5
TrustpilotSigning of papers and setting up of…
Signing of papers and setting up of tenancy was efficient, however because I was transferring from one anchor tenancy to another I received duplicate information including rent bills.
Ms · 31 March 2024
Agent replied · 12 June 2024
Dear Ms M Bell,Thank you for your review! We're delighted the tenancy set-up was smooth. We do apologise for the duplication of bills and we will ensure that your comments are shared with the relevant department.
★★★★★ 5/5
TrustpilotYou were so quick at getting things…
You were so quick at getting things done and darn was so helpful
Mr · 8 March 2024
★★★★★ 4/5
TrustpilotWhen I moved into the property the help…
When I moved into the property the help and assistance by the estste manager was remarkable. The general service was excellent.
Bernadette · 23 September 2025
★★★★★ 5/5
TrustpilotThe local Manager and our previous…
The local Manager and our previous manager acting promptly making sure everything went smoothly. They are very professional and always there to help
Loretta · 29 June 2024
Agent replied · 24 August 2024
Dear Loretta Fox, Thank you for your review. Happy to hear you had a smooth move in and that both managers were helpful.
★★★★★ 5/5
TrustpilotI feel ry comfortable and safe in my…
I feel very comfortable and safe in my new home, the house managers Dannii and Gail have made me feel very welcome and are very kind lovely ladies.
Wendy · 21 March 2024
Agent replied · 12 June 2024
Dear Wendy, Thank you for your review and valuable feedback! We're delighted you're enjoying your new home.
★★★★★ 5/5
TrustpilotAdmiral Court Carshalton - New Start
I was introduced to Anchor Housing by Thames Reach. I was not sure what to expect when I arrived for my viewing with Scheme Manager Louise Laudat, but was immediately put at ease by how friendly she was. The communal gardens are well kept and there was an atmosphere of peace and harmony throughout the scheme. I was delighted to be offered a flat at the scheme and continue to settle in.
M.Baile · 4 June 2023
★★★★★ 5/5
TrustpilotThe staff are all very friendly,helpful…
The staff are all very friendly,helpful nothing is too much ttouble, the care staff are also very Good. The meals are very tasty and plentiful.
Mrs · 16 May 2024
Agent replied · 12 June 2024
Dear Mrs Testa,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying the meals and that the care staff is helpful.
★★★★★ 5/5
TrustpilotGreat communication with the Manager.
Great communication with the Manager at the particular complex I moved into while moving, pre-decorating, and now that I've officially occupied my flat. Very happy in all aspects.
Mr · 18 March 2024
Agent replied · 12 June 2024
Dear Mr Davison,Thank you for your review and your valuable feedback. We're delighted that you are enjoying your new home.
★★★★★ 5/5
TrustpilotI live in tenerife
I live in tenerife, and am shortly returning to England. Sorted everything out by telephone, email and whatsapp.
Alan · 12 September 2024
Agent replied · 25 October 2024
Dear Alan Maxfield,Thank you for your review. We are happy to learn that all communications were clear. Wishing you a safe trip to England.
★★★★★ 5/5
TrustpilotWas made to feel welcome and everything…
Was made to feel welcome and everything explained fully great experience 😊
Linda · 14 March 2024
★★★★★ 5/5
TrustpilotGreat Retirement Apartments.
Apartments are great and any problems are resolved straight away. Care facilities are first class and nothing is too much trouble for the Management, Care Staff and Restaurant Cooks and waitresses. Meals have more than 4 choices including vegetarian options. Am extremely happy to highly recommend the Popplewell Springs Retirement facility on the edge of Tadcaster.
Chris · 25 May 2021
Agent replied · 12 June 2024
Hi ChrisThank you for taking the time to leave some lovely feedback for us.It's great to hear that our colleagues in Popplewell Springs are taking good care of you.Kind RegardsChantelle
★★★★★ 5/5
TrustpilotThe way everyone helped in us getting…
The way everyone helped in us getting our home with you.Nd Tina the on site warden.
John · 11 October 2024
Agent replied · 25 October 2024
Dear John Summers,Thank you for taking the time to leave a review! We're glad you know you had lots of help moving into your new home, including support from our colleague Tina. We hope you'll be happy in your new home.
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