Prospect Estate Agency Bracknell reviews

★★★★★ 5/5

Google

Both Megan and Lewis have been really helpful and very professional throughout the whole process and kept us informed every step of the way. Where we've needed a bit of advice or assistance they've been easy to deal with and it's been in a lot more pleasurable with this estate agents and letting agents than any of dealt with in my previous years of moving houses!! Fully recommend prospect and thanks to Megan and Lewis again.

John · 16 June 2023

★★★★★ 5/5

Trustpilot

I rent my property through Prospect and…

I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent

Michael · 12 May 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Trustpilot

5*'s

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Andrew · 29 April 2026

★★★★★ 5/5

Google

We have recently purchased a property from Prospect of Bracknell. We cannot thank Ricky and his team enough for supporting and advising us throughout the whole process, from the start to the very end. They were with us every step of the way, right up to ensuring our safe arrival at our lovely new home here in Bracknell, having moved from Yorkshire to be near our family. We would highly recommend using Prospect Estate Agents.

Susan · 16 June 2023

★★★★★ 4/5

Trustpilot

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Sarah · 19 March 2026

★★★★★ 5/5

Google

I purchased a property which was listed with them, very attentive and professional individuals to deal with and once I made the completion I asked them to rent it for me. Harry and his team are exceptional they managed to find a suitable tenant and let it within 2 weeks. So far so good!

Hayat · 28 August 2024

★★★★★ 4/5

Trustpilot

A good agency for your house sale

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

Claire · 14 April 2026

★★★★★ 5/5

Google

I used Prospects to sell my first house and although there were some teething problems, and i had to drop the price quite a lot from their initial valuation, i eventually sold my house. Connor was great and answered all of my queries and made what was a very stressful time, a nice smooth process!

Emma · 5 August 2024

★★★★★ 5/5

Google

I can’t thank Connor at Prospect enough for his help and support during the sale of my property. He has always been there to answer any questions and help with anything I needed to know. The communication has been excellent and I would highly recommend Prospect to anyone looking to sell or buy a property.

Nick · 27 July 2024

★★★★★ 4/5

Trustpilot

Great work experience

I had a great experience working with Nancy Suri at Prospect Reading branch. She is professional, responsive, and very helpful throughout the process. She made everything much smoother and was always available to answer my questions. Overall, I’m very satisfied with her service and would happily recommend her to others.

Vivek · 20 March 2026

★★★★★ 5/5

Trustpilot

Reliable and Professional Service

As we are approaching the one-year mark since entrusting our properties to Prospect for full management, I'd like to express how pleased we are with their service. They've managed our properties with a high level of professionalism throughout, giving us great peace of mind. In particular, our property manager, Nicola Dixon, has been outstanding. She always handles all matters promptly and efficiently, and her professionalism and reliability make her someone we can truly trust and depend on. We are very happy with the service provided so far and look forward to continuing this successful partnership for many years to come.

Xuyang · 28 March 2026

★★★★★ 1/5

Google

my experience with Prospect has been deeply disappointing due to consistent management failures and poor property standards since early 2025. Issues encountered since move-in: • Hygiene & Maintenance: Upon moving in, the property was handed over with a broken washing machine and carpets that had clearly not been professionally cleaned, despite expectations for a managed property. • Health & Safety (Mould/Damp): For over a year, I have dealt with persistent damp and mould issues. My requests for resolution were met with significant delays. I eventually had to purchase my own dehumidifying products and protective materials to maintain the property's condition at my own expense. • Ventilation & Pest Issues: A severe external pigeon infestation has made it impossible to open the windows for hygiene reasons. Instead of addressing the root cause, the agency provided conflicting and inaccurate advice regarding local regulations. • Privacy & Professionalism: Only a few months after I moved in, the agency contacted me out of the blue demanding to bring prospective viewers to the property while I was still a sitting tenant, which was highly intrusive and unprofessional. Conclusion: It was only after the formal intervention of the Environmental Health Housing Team (West Berkshire Council) that any real action was taken. The lack of proactive communication and basic maintenance is unacceptable for a reputable agency. I strongly advise any prospective tenants to thoroughly document every detail of the property before signing, as the management has shown a consistent lack of accountability.

Taylor · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent Property Management Experience

We’ve been tenants for the past year, and our experience with the Nancy S Marla (property manager) has been excellent. She has always been professional, approachable, and quick to respond to any queries or requests. Throughout our tenancy, everything has been handled smoothly and efficiently, and we haven’t faced any issues at all. We recently renewed our contract, which reflects how happy we are with her management and support. Overall, a great experience and we would highly recommend her as a property manager.

Bilal · 21 March 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience…

I had a very positive experience working with my property agent, Nancy Suri Marla especially when I first moved into my apartment. She was incredibly helpful and responsive in addressing the initial questions and issues I had. From queries about the window to concerns around the curtains, she was quick to assist and ensured everything was looked into and resolved as smoothly as possible. Her communication was clear and reassuring, which made settling into the property much less stressful. I really appreciated her proactive approach and willingness to help during that initial period. Overall, she was professional, supportive, and easy to deal with, and I would gladly recommend her to others.

Susan · 20 March 2026

★★★★★ 2/5

Trustpilot

Credit where it is due but poor communication

Credit where it is due, Prospect Winnersh did sell our house which took a number of years. It was the after service that was appalling. Very little communication information that was seriously relevant not passed onto us regarding timings and our buyers buyer. Exchanging, the ink hadn't dried before their invoice came through to our solicitors! Completed and heard nothing. The most decent member of staff was Charlotte who moved to Reading Branch so no longer dealt with us.

Emma · 26 March 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 4/5

Trustpilot

I am very happy being a tenant with…

I am very happy being a tenant with this company, especially Emily Cross. She is always there to help, any issues are resolved very fast. The communication is clear and positive.

Veselina · 21 March 2026

★★★★★ 5/5

Google

Nothing but good things to say about Prospect. Great communicating, prompt service, issues are dealt with so quickly. If I need something, my requests are dealt with right away. Everyone I've encountered on my rental journey has been wonderful big thanks to Becky Baxter and Chase Jacobs. Update: our landlord sold his property and Becky Baxter was wonderful at having our backs throughout the process, she informed us of our legal rights and supported us completely whilst we found a new property.PositiveResponsiveness, Professionalism, Value

Nic · 16 June 2022

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 5/5

Trustpilot

Bernadette has been amazing

Bernadette has been amazing! She has always been helpful, friendly and great at responding to queries quickly. She's been the person to keep me calm and helped me know what was happening and where we are in the process of what is a very stressful process. Thanks Bernadette!

Claude · 9 October 2025

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024