5/5
TrustpilotToby Herman
Toby Herman - Prospect - Reading was very cordial and helpful with arranging viewing. good communication.
Trusted Agent profile · Bracknell
Prospect Estate Agency Bracknell reviews
★★★★★
1,854 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.
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Reviews
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSasha was on the ball with everything
Sasha was on the ball with everything. Could not fault their professionalism. Always came back with an answer to all my questions. Nice one Sasha keep it up.
5/5
TrustpilotGreat experience as whole
Great experience as whole. Natasha showed us round and gave us all the information needed and answered all questions asked! Would highly recommend if you’re looking to buy or rent.
Agent replied · 17 June 2024
Thank you for your 5* review, Tori.
5/5
TrustpilotBeckie Baxter
We have been absolutely thrilled with such a great service that Beckie Baxter provided. She has been absolutely brilliant and what a great asset to the team she has been at Prospect Lettings. She has responded to every question with a prompt response and professionalism. I have only very high review for Beckie. She is undoubtedly a truly great asset at Prospect Team. Many could follow by her professional example.
5/5
TrustpilotExcellent communications
Sasha is a pleasure to deal with and extremely efficient in her communications. When a problem arose she dealt with the matter very professionally and empathetically.Would recommend without hesitation.
5/5
TrustpilotBeth and Michael have been superb
Beth and Michael have been superb. Whenever I spoke with them, they had their finger on the pulse and knew exactly what was going on with the sale of our property. The sale went very smoothly and I am quite sure it was down to their hard work.A huge “thank you” to both of you.
5/5
TrustpilotExcellent service
Beth was one of the loveliest people I’ve ever encountered. An absolute delight throughout, all round a great experience and super helpful. Thanks Beth! Keep up the good work.
5/5
TrustpilotThank you Beth
Thank you Beth! Very attentive and made sure we had a smooth experience from enquiry to contract signing.
5/5
Trustpilot1 Il Libro Court Renting review
Stefano was very helpful and guided my wife and I through the process very efficiently and effectively.
4/5
TrustpilotVery professional
I have been renting a large family house using Prospects. Sasha was very professional and always had an answer to my different questions, thanks a lot!
5/5
TrustpilotDealing with Prospects have been really…
Dealing with Prospects have been really rewarding. Especially working with Agnese Rees has been wonderful. Highly recommend for anyone looking for a house to let.
2/5
TrustpilotAverage service!
Had very good service from prospect when I was viewing the property and when I accepted to move in with references and setting things up. Since I have moved into the property I have had very poor service by the prospect in dealing with issues I had raised before moving into the property. Only a few issue had been dealt with and I am still waiting on confirmation for when the other issues will be resolved.
5/5
TrustpilotMostly dealt with Aimee and Callum but…
Mostly dealt with Aimee and Callum but the team on the whole was so helpful right the way through! Highly recommend going through these guys. 5 stars from me
5/5
GoogleProspect Bracknell have kept in touch and been quick to adapt during the Covid crisis. I’d particularly like to thank our Property Manager Beckie Baxter who has been providing my tenants with support and information on sources of financial help during this particularly difficult time for them. She has enabled us to come to an agreement with our tenant which will allow their rent arrears to be paid whilst keeping a roof over their heads and a tenant in my property over the coming months. Thank you, keep safe & keep up the good work.PositiveProfessionalism
5/5
TrustpilotKurt was really helpful at getting our…
Kurt was really helpful at getting our foot in the door with our prospective property. Easy to get hold off, great service
5/5
TrustpilotTop agents in Reading
Having used the sales team to purchase my investment properties I thought I would enquire about using Prospect as the Management company. I received a very professional and extremely helpful call from Elliott who detailed different packages they could offer. I am glad to say I have signed with them and Elliott has helped me every step of the way. He has been quick to respond and offer advice. Would definitely recommend-no other agent I spoke with came close.
1/5
GooglePure rubbish. Go to another agent. Trying to sell my house was hell with them. THEY Hardly contacted me. They tried to push you to agree a offer. I had at one stage one member of staff put the phone down as I was talking. Because I refused a offer .
Agent replied · 15 June 2024
We are very sorry that we were unable to achieve an offer that you found acceptable, but we did get you three offers, all of which you rejected. The price a property sells for, is the highest that a buyer will pay for it and not always at the price that the owner wants to sell for. We wish you every success with selling your house at your required selling price.
5/5
TrustpilotTop notch service!
As a first time landlord, I can’t fault the service of the entire Bracknell team, from the initial contact with Harry Pangborn from marketing who found me some tenants extremely quickly, to Angela Jennings who liaised with all the tradespeople needed to get the property up to spec before they moved in, to the excellent ongoing service provided by Dani Smith who deals with any issues that crop up in a calm and professional manner. Top marks!
5/5
TrustpilotI have not personally met Tristan Lee…
I have not personally met Tristan Lee of Bracknell office because I am stuck overseas due to COVID-19, but it feels like I have. He has been more than excellent, always going well beyond his call of duty. Giving me updates by emails and phone calls about rental situation of my property all the time. He worked really hard to find a new tenant in this difficulty time, when we were worried about losing our property due to unpaid mortgage bills. I cannot rate this gentleman highly enough!
5/5
TrustpilotVirginia Ayres outstanding service
Virginia has been really helpful and efficient during the move to our new home. Thank you so much!
3/5
Trustpilot5* for the property manager Julie
5* for the property manager, Julie Jacobs. She has been helpful, patient and does go above and beyond.The rest of the people I dealt with at Prospect are average at best. some of them were painfully slow and difficult to get any responses from. almost always had to repeatedly chase them. funnily enough, the people who take your money are fairly attentive.I probably wouldn't recommend them, but wouldn't actively dissuade people from using them.
5/5
TrustpilotBeth has been a delight to work with…
Beth has been a delight to work with when searching for our dream home, couldn’t ask for anyone better she truly has been outstanding! Thank you again Beth!
5/5
TrustpilotEllen Deverell 5*
Ellen and the prospects team could not have been more helpful. She makes buying a property seamless and has everything under control. She was very supportive, sending pictures, updates, videos, chasing sellers and my own solicitor, when needed. I was purchasing a buy to let, whilst living abroad. I have been through this process a few times now and I can confirm that Ellen makes the difference and my purchases through Prospects have definitely been the most straightforward.
5/5
TrustpilotSasha is great and very helpful
Sasha is great and very helpfulHad an issue with a tenant and she helped to resolve the issue and provided good advice in how to handle the situation.
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