5/5
TrustpilotTenancy renewal
Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.
Trusted Agent profile · Bracknell
Prospect Estate Agency Bracknell reviews
★★★★★
1,854 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.
Reviews
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive. The process of managing my properties has been very smooth and have been updated the process throughout. The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.
5/5
Trustpilot5 Star Service!
Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!
1/5
TrustpilotAvoid this scammers ( Agent Charlie)
Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN
3/5
GoogleFrom my experience of viewings with representatives from Prospect, I have found their employees to be cocky, arrogant and full of themselves. I was actually put off putting an offer on a property because of an employees pressure tactics and badgering. They sure ain’t the best but they sure ain’t the worst either.
Agent replied · 15 June 2024
Thank you for your feedback Matthew. We take all feedback seriously and we're sorry that you found our Sales staff to be arrogant and badgering. We have passed your feedback onto the Sales Director, who will be looking into it.
5/5
TrustpilotBeth is excellent and helpful
Beth is excellent and helpful! Thank you so much!
5/5
TrustpilotRecently Completed Tenancy
I have recently completed a 4 a four and a half year tenancy; initially undertaken with Griffins and following a business change latterly with Prospect. I would like to recommend the team at Prospect for their competence, attentiveness, and service. In my particular case, I would like to make a special mention for Carla Munro, who I have dealt with throughout on all aspects of this tenancy. Nothing has ever been too much trouble, every detail was competently and confidently dealt with in a very friendly and professional manner, in fact easily and without worry or concern.
5/5
TrustpilotProspect Letting Service
As a Landlord I have been with Prospect for over 3yrs and they manage two properties for me. Most recently they secured multiple clients within days of marketing my Apartment. The entire process - Negotiating my terms with them, agreeing an AST with the tenant, providing a check-in report and the Move-In process for the clients was faultless. People matter and the team at Wokingham, the Letting manager, his assistant and their move in clark, ooze professionalism but are also all about going the extra mile to make it happen. This makes the difference and this team is a true asset to Prospect and its reputation.
5/5
TrustpilotSasha has been very supportive and…
Sasha has been very supportive and clear with process of tenancy. We had a very good experience with prospect and would love to get back in future for any requirements.
4/5
TrustpilotWorking with Michael was easy and…
Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.
1/5
TrustpilotTerrible service as a renter
Terrible service as a renter. Firstly, we received terrible service from our key contact in the agency during our stay; whenever we tried to contact her we couldn't and so issues we had were never resolved.Secondly, when it came to check-out report, they created issues / problems that weren't there, to enable the landlord to keep the deposit. Due to this report, the landlord wanted to keep nearly 1/3 of our deposit after we had only stayed in the house for 6 months and left it in the exact condition we had found it. After negotiation, we got this down to next to nothing, showing that the issues weren't there in the first place!I would not recommend Prospect at all and I plan to avoid using them when I want to rent my next property in Reading.
5/5
TrustpilotThanks for a quality professional service
The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .
5/5
TrustpilotHouse Move
We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!
5/5
TrustpilotSasha Byrne from Prospect Agency
Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent
5/5
TrustpilotI have been pleased with experience…
I have been pleased with experience dealing with Prospect. Cameron from Bracknell branch was very friendly and informative on viewings and Aimee has been very helpful and prompt in her communication.
5/5
TrustpilotSasha was an absolute joy to work with.
Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !
1/5
GoogleI've never felt the need to post a review for a company before, but Prospect Bracknell are the WORST company I've ever dealt with. You'll find brick walls with better customer service. Please if you're looking for a lettings company then go elsewhere - else you'll lose faith in humanity.
Agent replied · 15 June 2024
We're very sorry to hear of your experience with us, this is not the level of service we aim to provide at all. Our Head of Lettings would like to speak with you regarding the service you received, please could you email marketing@prospect.co.uk with more information.
5/5
Trustpilot10/10 Service from Charlotte
By far the best service one could’ve wished for, so if you are thinking about buying or renting your next home? I’d definitely give them a chance.Can’t fault them at all, really impressed from start to finish with the customer service and support!Will happily use them again in the future
5/5
TrustpilotProspect agency provided an excellent…
Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela
5/5
TrustpilotThe customer experience we received was outstanding…
The customer experience we received from all members of the Warfield estate agent team was outstanding. They were instrumental in helping us find our dream home, their communication was great and they were extremely helpful and patient when we had some challenges to work through. We would thoroughly recommend using them
5/5
Trustpilot10/10 AMAZING!!
Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.
5/5
TrustpilotAgnese has been amazing
I have been very satisfied with my property manager Agnese Rees. Ever since she had been appointed as my property manager she had always been polite, friendly, professional, highly responsive (even during out-of-office hours) and has truly given her best to find the best solution to any given issue at hand within a reasonable time frame. A property manager who honestly cares about the tenant and goes well above and beyond to help with tenancy issues.
1/5
TrustpilotMarketed my property without permission
Prospect estate agents approached me about selling my property as they had someone looking for a property like mine in that area. They came and valued my property on a Saturday. They gave me an agreeable valuation. I then enquired about their fees the following week and found them to be extortionate. I politely declined their services by email. An email they ignored (professional). I went with a much more friendly, reasonably priced agent and got my property on the market. When I was looking online for my advert that the current agent had produced I realised Prospect had marketed my property WITHOUT instruction at 10% lower than the price they said I should be selling my property for. They just took it upon themselves to market my property. Clearly an illegal move. I have been in contact with the office asking for the head offices details multiple times and they ignored me. No apology. I will be taking this further. Avoid these money grabbing cow boys.
5/5
TrustpilotGreat Service
Sasha is wonderful and is always professional. I have been very happy with the service. Thanks again, Sasha!
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