Prospect Estate Agency Bracknell reviews

★★★★★ 1/5

Trustpilot

Most shocking company I've ever engaged with

I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters (during the lockdowns!). They then went through another series of failures with the day to day management responsibilities being inadequately fulfilled and their own policies ignored. Given the dissatisfaction, the landlady provided 3 months notice to terminate her contract and they keep offering discounts for future services suggesting she cannot terminate her contract unless the tenant is served notice to leave. Following this shock that a company would allow someone to be put out of their home in order to end a contract that has clearly been broken, the issue was escalated to head of lettings in Reading. After another 3 weeks of zero response despite multiple attempts to contact, the bullying tactics from Prospect continued. Saying that they could not terminate the contract unless the tenant was served notice, and more recently, out of the blue they said they would allow termination if a very significant fee was paid. There isn't anything in the contract to suggest a fee must be paid to terminate the contract and the loss of trust and faith in Prospect to manage a property has gone way beyond any stage of repair. As a result, the stress, worry and ill health as a result continues and this issue is being raised with the local MP to notify them of the types of organisations they have in their constituency. STAY AWAY FROM THESE BULLIES AND MONEY GRABBERS AT ALL COSTS.

Jin · 18 August 2021

★★★★★ 5/5

Trustpilot

Tenancy Renewal…

Just a note to mention that the Renewal of the tenancy agreement was very smooth. Shasha kept me informed at all stages, informed me of the fees and completed the renewal to my satisfaction.

Nayyar · 18 March 2021

★★★★★ 5/5

Trustpilot

An absolute delight to deal with!

For almost 2 years i have had the pleasure of dealing with Prospect and I couldn't be happier. Always consistent and exceed my expectations every time. I have had some shocking experiences with other Estate Agencies however would recommend Prospect to anyone. I also have the added pleasure of dealing with Agnese Rees who is an absolute superstar! She is polite, professional and always goes the extra mile! Thank you Prospect and Agnese for making every interaction with you a breeze!Storm

Storm · 30 July 2021

★★★★★ 5/5

Trustpilot

Sasha is a breath of fresh air to deal…

Sasha is a breath of fresh air to deal with. I find her to be very enthusiastic, dynamic and competent. I also find that Sasha actions things promptly. Please keep up the good work!

Lydia · 24 February 2021

★★★★★ 5/5

Trustpilot

GREAT TEAM AT PROSPECT WARFIELD

GREAT TEAM AT WARFIELD. Saw our house and Beth arranged a viewing which was lovely and answered a lot of our questions. Once our offer went in Virginia took over. She always kept us informed and chased everyone that she had to and more and very often let me know about things that others should have. Always upbeat and friendly. They made a very stressful experience less so. Thank you everyone

Deborah · 28 October 2022

★★★★★ 5/5

Trustpilot

Grace has been helping us find a…

Grace has been helping us find a property, even though we haven’t found the right one yet she is always keeping us up to date with new properties on the market!

Louise · 30 September 2021

★★★★★ 5/5

Trustpilot

Great service and customer focused team

I lived in a Prospects managed property for more than 2 years. The property management team are very friendly and approachable and picked up all my requests on priority. All the maintenance requests registered online and picked up on time ensured they all are fixed. I didn't feel anything different during the pandemic and they were always reachable on phone and email. I wanted to call out Carla Munro and Melissa Fisher who have been of great help throughout this tenancy.

Mahesh · 23 July 2021

★★★★★ 5/5

Trustpilot

Thanks to my Property Managers

Prospect agency service for my property was excellent. My property managers, both Emily Sulma and Melissa Fisher were extremely cordial and were prompt in addressing any concerns or work orders. Thanks to both of them.

Vikram · 21 November 2020

★★★★★ 5/5

Google

Prospect (Calum, Connor and Rebekah) have been brilliant in their communication, understanding what I would like when selling my property and ensuring that people they were bringing for viewings where genuinely interested.

Liz · 16 June 2023

★★★★★ 5/5

Google

Meghan and Harry (not the royals) were wonderful when finding a new home for myself and my partner. 5 stars purely for the work and dedication they put in to help us

Muesung · 16 June 2023

★★★★★ 1/5

Trustpilot

Poor service

I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.

Don · 15 June 2023

★★★★★ 1/5

Trustpilot

Poor service

I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.

Ian · 15 June 2023

★★★★★ 5/5

Trustpilot

Very impressed with Jordan Wells - Maidenhead

Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great positive experience with family/friends/business associates. Well done Jordan and Prospect for being there for the community! (I have been with Lloyds Bank for over 30 years a few doors down from Prospect and they would not let me print one sheet) - Lloyds can learn a lot from Prospect! Jordan, you rock sir! Cheers, Gary

Gary · 5 July 2021

★★★★★ 5/5

Trustpilot

Thank you Beth

Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!

Ellie · 25 July 2022

★★★★★ 5/5

Trustpilot

Moving back to UK in difficult…

Moving back to UK in difficult circumstances following a bereavement, Prospect were so caring, understanding & helpful in helping me find a property, and putting my case to the landlord as my circumstances were far from the norm.The communication at all times was great and they were very responsive when I asked to move in a week earlier then originally expected.The move in process on the day was extremely smooth.This was my first time renting on my own and I wouldn’t hesitate to rent through them again when this tenancy is finished.

Rebecca · 2 July 2021

★★★★★ 5/5

Trustpilot

Great service from a Great team

Led by Paul Wickens the team sold a property that had been on the market for 2 years. I did try another estate agent for this property, one how had successfully sold others on my behalf but on this one they could just not get the sale. I decided to turn to Prospects and found them to be excellent. The communication was excellent throughout the process as was their advice. An excellent service by an excellent team. Of particular note would be Paul Wickens and Aimee Smith who I cannot commend highly enough. Thanks so much. Mike Morrison

Mike · 27 June 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful

Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.

NG · 3 March 2024

★★★★★ 5/5

Trustpilot

Lily Sines- managing our property. We have been renting out our property…

We have been renting out our property with Prospect for 7 years. And in that time we have had a few different people managing the property for us, and have all done a sterling job. But I have to say Lily Sines has definitely been by far the best. She is quick to respond to all emails and deals with every issue promptly and in a professional and courteous manner.

Mrs · 14 November 2022

★★★★★ 5/5

Google

Working with prospect to find our first home was a very easy and relaxed experience. I have no hesitation in recommending the team at Prospect. Special thanks to Adam and Paul.PositiveResponsiveness, Professionalism

Ry · 16 June 2021

★★★★★ 1/5

Google

I tried renting with Prospect, it all went well until they refused me based on adverse credit. I had a CCJ on my credit file. The CCJ had already been paid within 30 days and gave evidence it was to be removed and should not be included within the reference. A simple call to the courts would confirm it. Unfortunatley nobody understood English here at prospect. Even if I was to fail reference I would of been willing to pay rent upfront as money is not an issue for me. They refused me anyway and They kept my holding deposit. I did a dispute with my bank and the bank understood simple English and got my holding deposit back after 30 days. I've now successfully passed referencing with romans and found a place. All in all the experience I've had with romans was miles better than prospect. I case they deny I was a customer, person I dealt with was Anna Elma.NegativeResponsiveness, Quality, Professionalism, Value

Abir · 16 June 2021

★★★★★ 1/5

Google

This is the worst estate agency I have ever dealt with and unfortunately still dealing with. Before moving in we had 2 managers Chase Jacobs & Tristan Lee who would never reply nor call back. Very unprofessional. We then deal with Beckie Baxter who replies (few e-mails were ignored). However since we moved in we still have a broken wardrobe door hanging out which is a health and safety issue, pipes which need replacing, tiles which are coming off in the toilet...... the list goes on and on. From August 1 2020 until today nothing has been done. I officially give up trying to get hold of anyone in prospect and will make sure we never deal with them in our next house move.

Jassim · 16 June 2021

★★★★★ 5/5

Google

After starting a family we decided to put our flat on the market in order to buy somewhere with more space. Prospect were amazing throughout, and were able to generate much more interest and viewings than any other agent we had used. Unfortunately, we were unable to sell, due to the market at the time (Covid) so instead decided to let the property. It was initially with another agent who had it for some time and we therefore gave it to Prospect. Prospect generated several viewings and ultimately secured us tenants within 24 hours of having it! The communication was fantastic throughout from both Tristan and Harry who made the whole process very easy. I would highly recommend Prospect for both Sales and LettingsPositiveProfessionalism

Emma · 16 June 2021

★★★★★ 5/5

Trustpilot

Great Customer Service

Beth recently showed us around a property in Arborfield. She was very friendly and helpful and provided a great customer service - both during the viewing and throughout follow-up communications.

Ashley · 27 July 2023

★★★★★ 3/5

Trustpilot

It was fine

Did everything that a property agency should do. Service was fine, but nothing above and beyond what was required. Wouldn't actively recommend them, but i wouldn't advise people not to use them if they asked me.They did end up chasing me to get me to chase my referees when i had already provided them with full contact details of my previous letting agency as well as the landlord, after which it turned out the new landlord was yet to provide all the documents necessary from his end.Pleasant phone manner from many people in the company. I am also leaving this review on request as they apparently have a drive to get "ideally 5* reviews" to here and another ratings site.May update this review once we have to check out.

Ili · 10 June 2021