Trusted Agent profile · Bracknell

Prospect Estate Agency Bracknell reviews

4.7

★★★★★ Excellent

1,854 reviews across 2 platforms

36 High Street, Bracknell, RG12 1LL

Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.

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4.6 / 5

329

Reviews on Google

This office

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1,525

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Bracknell office, from every platform, shown as written. First names only.

5/5

Google

We had a fantastic experience with Prospect Bracknell. Their efficiency throughout the entire letting process was truly impressive, from the initial paperwork to handing over the keys, everything was handled swiftly and professionally, allowing us to move in in record time. Equally, when it came time to end the tenancy, the process was just as smooth and hassle-free. Their team was consistently responsive, organised, and helpful at every stage. Absolutely top marks! We couldn’t be happier and would recommend them without hesitation.

Jonatas · 14 May 2025

5/5

Trustpilot

Beth is amazing!!!!!

It’s our first time buying and I can’t fault Prospect.. Beth in particular has bent over backwards to exceed our expectations and more! We were very specific with what we were looking for in a property and she nailed it with the first property she took us to see! It was the first time in months of looking at properties via alternative agents that someone had listened to our needs and after almost giving up looking, she restored our faith in the process in no time! She was transparent with timelines, helpful with recommendations and always kept us in the loop! Thank you so much Beth! You’re a star!

Sofia · 28 July 2022

5/5

Trustpilot

Good rental property support

Very happy with the responsiveness and proactive support provided by Katie Clark since she took over as property manager of our rental properties in Bracknell this year.

Juliet · 17 December 2025

Agent replied · 24 December 2025

Hello Juliet, Thank you for the lovely review for Katie and the 5 stars! We really appreciate the feedback on Katie's support/work and long may it continue. Kind regards

5/5

Trustpilot

Thanks to Sasha

Hi there!I am a landlord and I work mainly with Sasha. I would like to say that she is very helpful both through emails and on the phone. She is pacient and tries to give pertinent explanations when promted. Although, I get sometime frustrated with the process of getting and signing in a new tenant and getting all the certificates and aprovals for the house, Sasha has been a very professional and at the same time a friendly person. Thanks for all the support!

R.S · 28 July 2022

5/5

Trustpilot

Thank you Beth!

I cannot praise the team at Prospects Warfield enough especially Beth!!! The selling and purchase of a new home is always stressful but Beth kept positive throughout and answered all our questions quickly and with such professionalism. She kept her promise by finding us our perfect family home. Its been a roller coaster of a journey but one filled with lots of laughter and smiles. Beth is an asset to Prospects and deserves recognition for her commitment to clients and general attitude. THANK YOU!

Lucy · 25 July 2022

5/5

Trustpilot

Sasha is an excellence property manager

Prospect estate agents have managed my flat for years. They have always been competent, but recently Sasha Byrne has taken over as my property manager. Sasha has transformed the level of service I receive. She has recently managed a very complex situation with 2 separate utility companies in order to get a new stopcock installed in my flat. Sasha, never gave up even though the companies involved became more and more difficult. She kept me informed through every twist and turn of this saga and ensured me and my tenant were happy. This is real above and beyond service! Sasha is awesome!

Nicholas · 25 July 2022

5/5

Trustpilot

Recommendation for Sasha at Prospect

We have been using Prospect since 2008 to manage our rental property, and are currently working with Sasha as our property manager. Sasha is really responsive, clear in her communication and has a 'can do ' approach to getting things done - even if a little outside of the traditional remit of repairs and maintenance. I feel confident that our property is in safe hands while we are living out of the country, and have confidence that Sasha can manage any situation that arises very competently.

Ruth · 25 July 2022

5/5

Trustpilot

Nikki at Prospect is excellent and…

Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!

Sharon · 20 March 2026

Agent replied · 21 March 2026

Hello Sharon, Great review for Nikki! Thank you for the 5 stars! Kind regards

5/5

Trustpilot

Me and my wife have been renting…

Me and my wife have been renting through Prospects for the last 2 years and have just renewed with them at our property for the next 2 years. Our current property manager, Sasha Byrne has been amazing and is a credit to Prospects. Sasha has a great work ethic, always striving to meet our needs/requests and always maintains great communication regarding matters of the property. I would highly recommend Prospects as a letting agency and Sasha personally for her great work and continued support as our property manager!

Keto · 22 July 2022

5/5

Trustpilot

Consistent good service

I have been a landlord with Prospect for a number of years and have always found the service to be good. Recently Nicki Gardner has taken over as my property manager and I have found her to be communicative and supportive.

Pierina · 13 May 2026

3/5

Trustpilot

Melissa Fisher from Reading office is…

Melissa Fisher from Reading office is the best!I would like to thank Melissa so much as she managed to resolve an issue we had for almost two months in few hours. I would like to say that she is a great professional dedicated to her job and to the tenants. Thank you Melissa, I am glad that you became our agent.

Daisy · 15 October 2019

Agent replied · 17 June 2024

Thank you for leaving us a review Daisy, we're proud that Melissa has left such an impression (she's a little superstar). Please, could you email some more information on your experience to customerservice@prospect.co.uk so we can look into how to turn your 3 stars into 5 stars in the future?

5/5

Trustpilot

Beth Murphy @ Prospects Warfield

Sold our house through Prospects Warfield. An excellent team who took good care of our interests. And when managing the sales process itself Beth Murphy was an excellent support and key to progress in the getting all the elements sorted out in time for the deal to go through on the agreed date.They kept everything calm even when the situation got a bit stressful.Beth kept us in the loop through out the process so we knew we were on track.All in all - Paul and his team did a great job.

Audley · 18 July 2022

5/5

Trustpilot

Beth Murphy @ Prospect in Warfield

From the first call I had with Beth to arrange a viewing of a property to the exchange of contracts on that property I have been very impressed with her commitment and speed of response. Beth was very open and honest during the viewing and she clearly had a good relationship with the vendors. Since our offer was accepted Beth has been in touch with my solicitor and my estate agent regularly in order to keep things moving along. I would certainly recommend Beth and Prospect in Warfield (Paul & Charlie have also been great when Beth has been out of the office) if you are looking to buy or sell a house. Thank you Beth!

TE · 15 July 2022

4/5

Trustpilot

Good Lettings Agents

Good Lettings AgentsWe dealt with Sasha Byrne during our time in a rented house through prospect and she was fantastic, always willing to help and genuinely friendly - I've had quite a few rentals recently and Sasha has provided the best service of any estate agent.The only star removed is due to the Landlord of the property, who was incredibly difficult to deal with and I would advise prospect as a whole to vet their landlords closely as there are definitely some bad ones on their books!

Dan · 14 July 2022

5/5

Trustpilot

Very responsive and cooperative agent.

Ivana · 10 June 2026

Agent replied · 22 September 2026

Thank you, Ivana F, for your wonderful feedback! We're thrilled to hear that you found our agent very responsive and cooperative. Your experience reflects our commitment to customer-centric service, and we look forward to supporting you again in the future!

5/5

Trustpilot

Beth is a consummate professional who…

Beth is a consummate professional who executes on the promise, she is conscientious and truly the glue to ensuring our move was as stress-free as possible and all target dates met. She stays true to herself and to her customers and collaborates with positivity, empowering key partnerships when it really matters. The prospect team raise the bar to go above and beyond in co-creating successful moves, providing insight and guidance allowing us to make informed decisions. I highly recommend Beth and the prospect team in Warfield.

Kaizen · 11 July 2022

5/5

Trustpilot

Smooth Operator

We dealt with Beth Murphy in the Wokingham branch for our purchase and was very impressed with how on the ball she was. I'd often get calls from Beth before any solicitors to keep me in the loop and to keep me up to date on what she had been chasing. Very smooth!

Tommy · 4 July 2024

5/5

Trustpilot

I found all aspects of Prospects…excellent

I found all aspects of Prospects Maidenhead excellent. All their sales team were so good & more than helpful, pointing us in the right direction. Then Bernadette Martin as their Transaction Support was just as excellent, keeping us updated & always quick & honest. What more could you wish for during the stressful process of purchasing & selling your home? Jane

Keith · 29 January 2024

5/5

Google

Could not recommend enough. Megan was very professional and helpful throughout my whole experience. She made the whole process more manageable and gave me all information I required and answered all questions I had. Thank you again, Megan!

Chelsea · 16 June 2023

Agent replied · 15 June 2024

Thank you for your 5* review Chelsea!

5/5

Google

Calum and the rest of the team have been great but Calum has been amazing. We just wanted to say that’s so much again for your help. I look forward to hearing from your colleague regarding mortgage advise and also from the solicitor. You have been so helpful and attentive and really understood what we have been looking for. So many other estate agents don’t listen and have sent me tiny flats miles away which is not what I told them I was after. Even though we have found another property, I would definitely recommend you and prospect. Please feel free to pass this to your employer, hopefully you might get a pay rise! (Maybe just some praise) 😂. Having worked in sales for years and as someone with my own business, I know a good sales person when I meet one. You are one of them, even though we didn’t buy through you, you still recommend other services to us and didn’t let us just wriggle off the hook. It’s been great hearing from the same person each time too. Thanks again, Jess and Kim DoohanPositiveResponsiveness, Professionalism

Jessica · 16 June 2022

4/5

Google

We purchased a property through Prospects at the end of April. We were shown around the property by Adam who was excellent, very friendly and really earnt his commission. He was able to show us the potential in the property and we are very happy here. We then dealt with Paul, who was very helpful and friendly. We were introduced to Aimee who would oversee the sale. Aimee was excellent throughout, quick to respond and to pass messages between us and the sellers. She was always friendly and understanding. The only downside of using Prospects was the sales pitch of the conveyancing team to use their recommended solicitor. We were misled by the information given, and were told that our solicitor would be working for both the buyer and the seller which would speed the process up. We learnt that this was not the case. The solicitor that we used (Melia Mumford) needed a huge amount of chasing and created some stressful scenarios during the purchase which needed to be chased up by myself and Aimee. Overall, we had a positive experience with Prospects, but I would avoid being sucked into using their recommended solicitors and go off your own recommendations. We were first time buyers so learnt a valuable lesson! Thanks again to Aimee and the rest of the team.

Lizzie · 16 June 2022

5/5

Google

Great experience selling my property with Prospect from start to end. The team did a superb job getting my house marketed and sold. A big thanks to Paul Wickens who was there from the start and made sure the photos and marketing showed the house to its best. Thanks also to Calum Radcliffe who advised on the pricing strategy and kept me updated on viewings regularly, and to Adam Selzer-Williams who secured the eventual buyers and negotiated an improved offer! Last, but by no means least, a massive thank you to Aimee Smith for helping push things through to completion and keeping the buyers reassured. A brilliant result from a fantastic team - cheers!PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 16 June 2022

5/5

Google

We used Prospect after a bad experience with another local agent. Paul from the word go was up front and honest and delivered everything he said he would. Our house sold within 2 weeks! We have exchanged today and after an extremely stressful week, Aimee has been an absolute god send! She has been on hand to listen to me vent and dealt with issues we were having straight away! Thank you, you have made this process a lot less stressful! Wouldn't hesitate to use Prospect with any future moves!

Andy · 16 June 2022

5/5

Google

Fantastic experience with Prospect agency. Paul made the purchase of my first home smooth and as stress free as possible even after some complications during the process due to cladding issues. Paul kept in frequent contact ensuring I understood everything and keeping me updated. He was very professional and friendly and always on hand to answer any concerns or questions. Huge thank you to the team and especially Paul for all of the help, I am over the moon with my new home and wouldn’t hesitate to recommend Prospect or use them again for a future purchase.PositiveResponsiveness, Quality, Professionalism, Value

J_SS · 16 June 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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