Trusted Agent profile · Bracknell
★★★★★
1,853 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,853 reviews on two platforms, including 329 Google reviews rated 4.6.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
TrustpilotProspect Reading Mr Colin Charles…
Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal
Hello Despina, Thank you for the lovely review for Colin and the 5 stars! :) Kind regards
5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
5/5
TrustpilotSpecial recognition - Lily Sines, Property Manager, Bracknell
I just wanted to make a special mention to Lily Sines, Property Manager at the Bracknell office. Lily has been managing a few properties for me for some time and has always been courteous, prompt and professional through my many interactions with her. Lily's pro-active approach really sets her apart and is incredibly important and helpful for me as a landlord. Lily will gather & present all the relevant information (quotes, new tenant details etc) which enables me to make an informed decision and therefore the process far more efficient. Thank you so much Lily! I really appreciate everything that you do!
5/5
TrustpilotReally professional and would highly recommend.
Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!
5/5
TrustpilotAbsolute pleasure…
I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!
5/5
TrustpilotHappy peeps.
Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.
Thank you for your 5* review, Hirst.
5/5
GoogleWe had a fantastic experience and great service from Sebastien at Prospect this January. In the few days we were looking for a house to rent, Sebastien made us feel like priority customers. After our first look he immediately took note of what we were looking for and was very helpful to us in finding a great option for us. thanks for helping us, If you need a place in Bracknell go to Prospect and Sebastien can help you. thanks for helping :)PositiveQuality, Professionalism
1/5
TrustpilotIts the worst experience i ever had.All…
Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.
5/5
TrustpilotHighly recommend Prospect Estate Agents
Highly recommend Prospect Estate Agents. The Warfield office provided exemplary service from start to finish and I cannot overstate their professionalism throughout.Special mention to Beth for selling our house at the first time of asking (with some considerable time pressures to do so) and Virginia for her constant communication and advice throughout the sale process. We also bought our house through the Prospect Bracknell office and their service was similarly professional - again special thanks to Ricky and Adam from the Bracknell branch. House moving is a stressful experience but the constant and willing communication from the entire Prospects team went some way to alleviate this!
1/5
TrustpilotWorst Experience - Would never Recommend and would Never use them again as a tenant!!
Worst Experience - Would never Recommend and would Never use them again as a tenant!!Without going into too much detail I'll summarize in 3 points:- Rented a high value 4-bed property for almost 6 years and never late on a single rent payment as well as fully supported all 6 monthly inspections without any issues. After we were given notice due to the landlord unfortunately wanting to sell the property - we exited the property in the most professional and amicable manner with all our dues and dutied cleared. However, Prospect then to us almost in "landlord's lawyer" terms, completely disregarding any onus or responsibility towards us the tenants & threatening to retain the entire large security deposit with him for the most unjust and discriminatory reasons. - Zero help after serving us notice despite knowing that we were a family with 3 young children. Zero help in relocation and making the transition easier for us in finding another property with christmas coming up. Not a single phone call!- Post exiting the property, sheer lack of courtesy and poor communication to drop even a line/mesg/email for us to pick up some important mail that had arrived unknown to us - instead, they told the landlord to return to sender and post them back. Suffice to say we won't be using Prospect again. Highly disappointed. Nothing but a stressful move from a house we called home due to the unprofessional parties involved.
We are sorry to hear of your experience , our Head of Property Management Joanne Kay would be keen to discuss this matter with you, if you can please reach out to her on jkay@prospect.co.uk or 0795 7997966 , alternatively if you can provide us with the property address she will happily contact you.
5/5
TrustpilotExcellent professionalism
Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!
Thank you for your 5* review
5/5
TrustpilotReported an issue to Prospect Bracknell…
Reported an issue to Prospect Bracknell (Beckie Baxter); within minutes Beckie called to address the issue. Super quick turnaround - Beckie has been my POC from the start of my tenancy and she has been fantastic from day 1. Beckie goes above and beyond for her tenants.
5/5
TrustpilotSasha and Stefano are simply stars!!!
Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!
5/5
TrustpilotThanks Abi!
Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!
5/5
TrustpilotProfessional and helpful
We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!
5/5
TrustpilotChloe has been a star
Chloe has been a star. Our property was originally on short term cooperate let’s, but due to COVID changed. Chloe has steered us through this process which has not easy. Always been sensitive to the fact that we are somewhat elderly and living outside the UK.
Thank you for your 5 star review!
5/5
GoogleI have been very impressed with the whole team at Prospect, they are friendly, knowledgeable and very professional. I did not have to contact them at all as they were on top of all aspects of my sale right from valuation through to exchange. The whole team provided an enthusiastic approach to marketing the house and it was clear they were up to speed on the current market which gave me the confidence to choose them over other estate agents. I highly recommend them. Thank you Joshua and team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently brought our new house through Prospects Bracknell and were really impressed with the service we recieved. The house viewings with Adam Selzer-Williams were professional and well informed. Josh Holt in particular was truely outstanding, always responsive to our calls/emails, gave honest answers to our questions and followed through with everything he promised he'd do. He played a massive part in ensuring that we completed the sale in the time frame we wanted. Thank you for a great house buying experience JoshPositiveProfessionalism
5/5
TrustpilotMaddie Clarke is an exceptional…
Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.
5/5
GoogleCalum was super helpful on the phone earlier - he booked me in straight away to a property I am interested in and went the extra mile by further searching within my range. I am a first time buyer and this process has been a little confusing - but Calum has just made this easier.PositiveQuality, Professionalism
Thank you for your excellent review Afsheen, good luck with your property search!
5/5
TrustpilotGood rental property support
Very happy with the responsiveness and proactive support provided by Katie Clark since she took over as property manager of our rental properties in Bracknell this year.
Hello Juliet, Thank you for the lovely review for Katie and the 5 stars! We really appreciate the feedback on Katie's support/work and long may it continue. Kind regards
5/5
GoogleWe had a fantastic experience with Prospect Bracknell. Their efficiency throughout the entire letting process was truly impressive, from the initial paperwork to handing over the keys, everything was handled swiftly and professionally, allowing us to move in in record time. Equally, when it came time to end the tenancy, the process was just as smooth and hassle-free. Their team was consistently responsive, organised, and helpful at every stage. Absolutely top marks! We couldn’t be happier and would recommend them without hesitation.
5/5
TrustpilotNikki at Prospect is excellent and…
Nikki at Prospect is excellent and always responds to my questions and requests promptly. Great service!
Hello Sharon, Great review for Nikki! Thank you for the 5 stars! Kind regards
5/5
TrustpilotGreat service
Michael went the extra mile to guide us through two sales of houses .The sales had some challenges which he was able to help both us the seller and the buyer to understand and quantify.This was perhaps more of a challenge given the cultural backgrounds and different approaches to buying and selling of property.I can recommend Michael and his team.
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