Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been with Leaders property…
I have been with Leaders property management as a landlord for many years, I find their staff very experienced, very polite and very knowledgebleIf you ask a question you get the answer straight away, send an e mail the reply is quickly forthcomingI have their premier service for renting and it takes all the stress out of problems that may arise, they handle everything for me as I live 100 miles awayI would recommend Leaders to anyone I have total peace of mindWELL DONE LEADERS PROPERTY MANAGEMENT
Peter · 26 July 2022
Agent replied · 20 September 2023
Dear PeterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAs usual Outstanding
As usual Outstanding. !!! Well done Chelsea and Natalie and Louise. As we are Building our property portfolio it’s important to have no head aches as u know this team have ur back. I’m just glad to have these guys daily managing these properties and sorting me out. On point guys. So blessed I have such a fantastic work relationship with these guys. I’d be scuppard without this team working their socks off to help me get the right tenants into the properties (that’s so important) also managing portfolio when things crop up. Well done and hats off to newest member Natasha, great work on finding those new tenants for me. !!
Dionne · 25 July 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 4/5
TrustpilotGenerally pretty good. 👍🏽
Leaders have always been fairly good when things need instant resolution, tbh. I’ve never had any issues with them, their speed of response or willingness to help in the 3.5 years in the flat. My only issues have been with the guys doing the work: I had an electrician take several attempts to understand an electrical problem that seemed completely self-evident to me, and another did a shoddy install of a power shower, and another guy who came to fix the cooker hood broke a storage jar (albeit he offered to pay for it, but by then I just wanted him out of the flat). So if I had a complaint it would be that they need to check the quality of work their maintenance people do for their clients. It might be good to get a little more status reportage for things the landlord is needing to consider but I understand Leaders are waiting for the landlord to make a decision a lot of the time. Plus we all get too much bloody email anyway so it’s not always helpful to get more of it. Generally pretty good. 👍🏽
Dani · 25 July 2022
Agent replied · 20 September 2023
Dear DaniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotGood service,friendly and efficient…
Good service,friendly and efficient staff
Dulani · 8 October 2026
★★★★★ 5/5
TrustpilotThe team were helpful and us move in
The team were helpful and us move in. Big thank you to them and thank you to Jolanta and Kristian and the team for their supports
Adeyemi · 9 March 2023
Agent replied · 20 September 2023
Hi Adeyemi, we are very happy to have provided you with such a positive experience!
★★★★★ 1/5
TrustpilotFrom summer that I kept applying for…
From summer that I kept applying for houses or flats to rent in Worcester needing to move from Hereford,most of them being under Leaders.I have been refused absolutely everytime ,first because landlords won't rent to me as i have a small child,i wonder all those 2 bedroom or 3 bedroom houses who rented them if no childrens were allowed, then several landlords wouldn't rent to smokers even if I wouldn't have smoked in the house,all this while I was working full time,in September I became a full time student,therefore my need to move,they continued to refuse me if I didn't had a guarantor ,finally sorted the guarantor ,now they refused me because I had an Debt Relief Order. Someome should actually look better on how this letting agency works because all I had from them was a permanent discrimination
Andreea · 11 October 2024
★★★★★ 5/5
TrustpilotMichelle Warhurst was very professional…
Michelle Warhurst was very professional in extending our 2 tenants for another 6 months. Michelle kept me up to date with the negotiations which went very smoothly.
Alan · 1 February 2023
Agent replied · 20 September 2023
Dear AlanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotUntrustworthy and insensitive reps! Avoid if you can!!
Using this agency has been my worst experience of this year so far! I wouldn’t wish it on my worst enemy!! I have concluded that it’s either the staff are poorly trained, inefficient, deceitful “unprofessionals” or they are just downright insensitive and nonchalant which is the wrongest thing to be as a letting agency!!! Being a customer care rep myself, It’s sad that I’ve had to experience such abysmal service that has taken a toll on my mental health really. I didn’t read up on reviews until it was too late…save yourself from them now while you can.
Anne · 19 July 2022
Agent replied · 20 September 2023
Dear Anne Edward,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDeceitful and incompetent AVOID
Leaders manged my property for over a decade. It use to be good but then I realised every time I called them I had a new property manager who new nothing about me, my property or the tenant. Then the incompetency and deceit started. I understand people make mistakes, I certainly do, but they tampered with emails, lied and took no responsibility for their very disruptive and expensive mistakes. You know a company is rotten when the management team are worse than trainee agents. They try and cover up mistake with arrogance. They are astonishingly rude.These bad experiences have been constant over several years without any sign of improvement. Their mistakes have been extremely costly and the condition of my property has deteriorated and the rent has gone down for the first time. I have a new agent and everything is going well.AVOIDUpdate: I have just had the automatic response but it is meaningless. I have given my feed back a few times. Firstly, directly to the person it concerns, then to the line manager, head of department, branch manager and director....all a receive is arrogant cover up and no acceptance of responsibility.
Reviewer · 19 July 2022
Agent replied · 20 September 2023
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. As we do not have your contact details we cannot call you back to discuss, which we would love to do. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotPERFECT MOVE! GREAT TEAM
Absolutely perfect and helpful all the way through our moving process from start to finish I was guided and helped along the way! Great team Thanks Cara for the help really appreciate it.
Lewis · 1 June 2022
Agent replied · 20 September 2023
Dear Lewis,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHolly has been really helpful helping…
Holly has been really helpful helping us look for properties and arranged viewings for us, the communication from the branch as a whole has been excellent keeping us upto date at every stage.
Nathan · 31 May 2022
Agent replied · 20 September 2023
Dear Nathan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotWorst letting agents I've ever been…
Worst letting agents I've ever been with. It takes an unreasonable amount of time for communication and maintenance repairs, complaints team don't even do their job. My family now have asthma due to the poor state and mould the house was in. Every time someone eventually came to do an inspection they'll say it will get fixed then you get a new property maintenance person. Goes to show can't even retain their staff. Finally got out and it's taking longer than advised to even get our deposit back. DO NOT RENT WITH THIS COMPANY IF YOU VALUE YOUR HEALTH AND SANITY.
Hannah · 9 October 2024
★★★★★ 4/5
TrustpilotMoving in was no stress.
I had a pleasant experience with Leaders and found them thorough and helpful. I dealt with Jenny who was very helpful and professional. I would recommend her as a trainee negotiator.
Wayne · 23 August 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotBrilliant experience lovely people…
Brilliant experience lovely people always so helpful with anything and everything
Nelly · 28 August 2026
★★★★★ 5/5
TrustpilotRecently went to view a property in…
Recently went to view a property in Stamford.Although the property wasn’t for us, I will recommend leaders to anyone.A lovely girl called Lucy showed us around the property and was a delight to deal with!
Phil · 11 February 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotQuick and nice inspections.
Jakub · 12 October 2026
★★★★★ 5/5
TrustpilotSelwyn finds me great Tenants
Eugenio · 6 October 2026
★★★★★ 5/5
TrustpilotLucy & Aleyna have been super helpful…
Lucy & Aleyna have been super helpful with our upcoming move
Ali · 28 August 2026
★★★★★ 5/5
TrustpilotDeborah white did my house inspection…
Deborah white did my house inspection was professional and was fully trusted
Roy · 21 August 2026
★★★★★ 5/5
TrustpilotAmazing and good communication
AFSAN · 12 October 2026
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication. Didn’t even bother to reply if I’m getting the place or not .
Ariful · 1 August 2026
★★★★★ 5/5
TrustpilotThank you.
Brilliant service from all the team at Leaders in Worcester. First time renting and they made it so simple and easy for us at the start. A special thanks for Lewis, who as our housing manager sorted everything we needed quickly and efficiently during the 2 years and was just great to deal with.
Luke · 26 June 2024
Agent replied · 29 August 2024
Dear LukeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotMade getting a place to rent easy and…
Made getting a place to rent easy and stress free.
Koffee · 3 September 2026
★★★★★ 5/5
TrustpilotExcellence in every way
Excellence in every way, helped me with every single step.
Charlie · 3 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
