Leaders Bracknell reviews

★★★★★ 5/5

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Very pleasant staff who are all kind…

Very pleasant staff who are all kind and easy to work with.

Nicola · 28 August 2026

★★★★★ 1/5

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Dear Jane

Dear Jane. (Latin,very clever well said.)Do not lease a building off Leaders,please do not.They manage Babington Court (see Derby Evening Telegraph, Crime Babington Court)May I just say that either they do not know what they are doing or the staff have been trained up to con people,a bit like Fagins den.They are totally inept.Regards the building at the top of Babington Lane,it will go the same way as Babington Court.Try and get over to the five lamps end of Derby,or a couple of miles out of the city, Allesstree or Breadsall.Leaders are so terrible.I predict they will go under in two years,they do not really have a penny.Bye.

Paul · 24 August 2022

★★★★★ 5/5

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Caitlin made the experience worthwhile

Caitlin made the experience worthwhile. I appreciate her effort.

Oluwadamilola · 21 May 2024

★★★★★ 5/5

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Clare Bennet was amazing throughout

Clare Bennet was amazing throughout, there were a few set backs due to other parties and Clare adapted and supported promptly. She is extremely professional and a credit to the leaders team

Danny · 22 August 2022

★★★★★ 1/5

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“Caveat Emptor”

To use the Latin phrase “Caveat Emptor” is how I would rate my experience with Leaders - Derby. I put a hold on a studio at the Babington Lane building and have been asking for my hold money, £50 to be returned to me for the past two weeks. It’s not rocket science, it’s pretty much a straight forward request not involving a big amount of money. I am sick of calling the Derby office getting the run around, by George and Becky in Lettings, stalling, and giving me “bs” empty promises. It’s actually insulting and they are sorely mistaken if they think I am buying their excuses.First off the building is not even completed. First tell tale sign that something is wrong with this place is the boarded up perimeter of the building at the street level. I viewed the studio on site which was ok. When I asked to see the common areas ie: the laundry room, movie room, lounges etc, I was told “they’re not complete yet”. Mind you this building has been finished since Spring of 2022. Looks like the owner has run out of money to finish it. I was told it will be finished by the beginning of September. When I asked to see the two locations I was told they were being finished up. Mind you there was NOT a tradesman/men in sight, not a saw, a drill, not a hammer, in sight or being used. No builders vehicles or the like anywhere within the vicinity.Misrepresentation of a buildings features and what is included as part of the monthly rent is against the law. When you rent a studio, you not only rent the studio you buy into the whole building and what it has to offer, not just some of it.If your a student looking to rent in this building, consider other options. And if your requesting to get you “hold money” back, you can probably kiss that goodbye because Leaders - Derby will not be doing so anytime soon. Definitely not a good look and definitely unprofessional. The experience is akin to a slick used car salesman.

Jane · 22 August 2022

★★★★★ 4/5

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Their service was smooth and efficient.

Felix · 6 October 2026

★★★★★ 5/5

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It's always a pleasure to meet Debbie…

It's always a pleasure to meet Debbie when she does the house inspections.

Phillip · 21 August 2026

★★★★★ 5/5

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We had such a lovely experience dealing…

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish.

Hendri · 12 June 2026

★★★★★ 5/5

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Five star customer service from my…

Five star customer service from my point of view and personal interaction..I was dealt with by one of the agents called zara and it was a easy stress free experience If I had any questions or any issues alway on hand always keeping me in the loop and had everything ready in time from viewing to collecting keys ....even entering the shop to collect the keys both members of staff were very easy to talk to smiley and refreshing thanks again

Owen · 23 October 2024

★★★★★ 5/5

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Eliza was always in touch

Eliza was always in touch, always keeping us in the loop with progress, clarifying what the next step was. The property was let quickly and efficiently, exactly as was required

Richard · 8 November 2022

★★★★★ 1/5

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My sale has taken over 6 months

My sale has taken over 6 months. The major issue I have is that when the Sales Manager explained that another set of solicitors would have to be involved due to the buyers solicitors not being on the lenders panel, He assured me that despite this the sale would not be delayed more than a few weeks. This was at the end of May and I finally exchanged in late August. Every month it was promised that exchange would take place from Leaders. If they would have been honest in May I would have remarketed the property. Also it took a long time for the buyer to secure finance and from my experience of selling and buying, estate agents job is to conduct due diligence and not wait until I had to badger them non stop to tell me that the finance was delayed again and again. No due diligence here whatsoever and misleading on timescales. My experience was extremely stressful and 100% would tell others to avoid using you.

David · 19 August 2022

★★★★★ 5/5

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Lucy K was very helpful and responsive

Lucy K was very helpful and responsive. We had a short turn around time and she was able to accommodate our schedule.

Maxine · 19 June 2026

★★★★★ 1/5

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Do NOT rent from this agent

We were a tenant in a property managed by Leaders for 6 years. I won’t cover everything but the key points are:1. We reported probably about 5-6 issues over the time we were there. A couple were fixed perfectly but for the others responses ranged from a light that never got fixed despite reporting on every single property inspection, blaming us for the issue (mould behind a radiator caused by the damp wall of the property but they said we had to fix it) and worst of all a gutter which fell down in Feb not being fixed til June and then finding out later that it was asbestos and they had allowed it to sit, broken up on my drive where my son had played with it. Also that it had been repaired by someone not authorised to do asbestos removal. 2. Always asking for massive rent increases every year and us having to negotiate something more reasonable 3. The property not being energy efficient enough to be legally rented without an exemption - but no exemption in place 4. A gas tank being located dangerously near the house which Calor wants to move but it never being authorised 4. We never knew which office we were supposed to deal with. We signed the rental agreement in one office and then seemed to have to ring another office for some things and then a website for reporting issues and another central number for other things. Awful customer experience 5. Nearly 3 weeks after moving out and I’ve heard NOTHING about progress of deposit return apart from one reply to one of my five emails saying they will get back to me soon - and that was a week ago now. They are just shocking.

Katie · 17 August 2022

★★★★★ 1/5

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Nottingham Branch- Awful, 0/10.

Nottingham Branch- Awful. Avoid at all costs.1. postponed move in by 2 weeks as they hadn't checked the property.2. left me homeless for 2 nights because they didn't get paperwork signed on time.3. 16 days in my new property and cant lock my front door which they haven't sorted.4. Unresponsive when you email/call them5. dishonest about the condition of the apartment prior to move in6. Haven't stuck the deadline of dealing with my lengthy, valid and official complaints.Honestly they have caused me untold stress in a time which is supposed to be happy, I beg anyone reading this to avoid this company at all costs.Also, I DO NOT APPREICATE THE GENERIC ROBOT RESPONSE AND I HAVE CONTACTED YOUR CUSTOMER SERVICE EMAIL TO NO AVAIL.

Josh · 16 August 2022

★★★★★ 1/5

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Don't waste your time with them

I called them as I was interested in a property for rent. I had to call 3 times to receive the initial form, I sent it the same day. The next day I called again and they sent me the same form. I filled it in again and I didn't get any answer. I called the agency again on the 3rd day and they told me that I will be called back because they need to talk to the owner first. After 5 days I received an email that the property was given.

Valentina · 16 August 2022

★★★★★ 5/5

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Finding a Tenant

On 03/12/2018 you gave us this review: 5.0 /5I have the highest praise for Leaders in Eastbourne led by James Brooks. All the Staff are excellent - they are polite, kind & well-informed. They made finding a tenant for my house seem easy. As a first time landlord, I needed help & reassurance. All went swiftly & I knew that I could trust them when selecting a possible tenant. I will definitely be using their services again, when the time comes.

Loni · 18 March 2018

★★★★★ 1/5

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Leaders failed to inspect my property…

Leaders failed to inspect my property for over three years during which the tenant mistreated it resulting in £10k damage that could have been prevented had Leaders carried out their inspections and arrested it in the early stages. They deny all responsibility. Worse still they voided aspects of my insurance policy and let the property out to someone with six County Court Judgments owing over £6,000. A complete disgrace.

Bruce · 21 August 2023

★★★★★ 5/5

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Great service from Emily and Dan

As tenants, we've had a great experience with Leaders. From the first viewing with Dan to communications with Emily. Everything was speedy, simple and clear.

Molly · 27 April 2023

★★★★★ 5/5

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I am happy with Leaders agency

I am really happy with Leaders agency. Their proved that you can trust your agency and if something will happens their will response very quick. From the beginning their showed how responsible their are and after I moved and had to handle with important issues I got all support and quick problem solution I needed. I didn't expect how good this agency are. Mainly I was contact with Richard and Billy but I have no doubt that all this agency team are good. Well done to them!

Asta · 13 August 2022

★★★★★ 1/5

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Stay clear of this useless company

One star is a star too many. We honoured our contract to the letter. Staff in the Crewe office should be sacked. The rental house was a H&S nightmare with electrics, broken stair rails. Landlord would not maintain anything and Leaders were full of excuses why nothing got done, I completed many repairs myself. We left, moving to our new purchased home. The house was left spotless, (better than we found on arrival) inspection was completed and no problems reported. BUT the charlatan landlord wanted our deposit held, said we had not cut conifers or shrubs although the contract stated that we must not lop trees, shrubs or bushes, only cut grass and maintain paths. So although this was clear in black and white Leaders have held our total deposit for 6 weeks awaiting a dispute claim. £300 undisputed monies was promised to be returned 3 weeks ago. Still waiting after excuses like we don't have you bank details?? Its the accounts department not us ?? lies, fob offs, excuses and ****. Furious considering we have done nothing wrong. Now considering legal action against this unscrupulous business. Not desperate for the £ but principle of business and their dishonest shameful, actions.If I ran my business like this I would be out of work. But hey, if I can lie and hold on to other peoples money I can have a good return over time !!!Dishonest, shameful, rude and useless. walk on by ... just look at their ratings for 1 star. KEEP CLEAR

Chris · 12 August 2022

★★★★★ 5/5

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Love Leaders- Love Debbie too! Thank you

I have been a Leaders tennant for 2 years now and always had Debbie for my point of contact. Debbie is extremely friendly, very professional and helps me in ways that go above and beyond. Debbie keeps me up to date on any matter and is very prompt with communications, she is happy to work around my schedule’s with things that need to be done, such as, property checks and repairs.Debbie is a huge asset to Leaders, I feel that I can contact her about any issue big or small and she will always be there to support me and help rectify any problem. I never feel like a nuisance! I would highly recommend Leaders and cannot Thank Debbie enough for all her support over the last two years, and for the coming years too.

Lisa · 17 February 2018

★★★★★ 5/5

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Leaders, Waterlooville Branch - Excellent

I have rented my property via Leaders, Waterlooville for the last five and a half years.My point of contact at this branch is Debbie. All I can say about Debbie is that she is a real asset to this company and with her guidance, support and excellent service she provides, my journey into the landlord world has run very smoothly. With Debbie's knowledge, personality and approachability I now class her as a friend and feel that at anytime I can ask her questions and advice without being made to feel a nuisance.Keep up the excellent work Debbie, you are really appreciated by not only me but also friends of mine that have you looking after their properties too.

Caroline · 16 February 2018

★★★★★ 1/5

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Unreliable, incompetent and untrustworthy

Leaders have been the worst letting agency I have ever come across - I have rented houses with 4 other agencies in the last 8 years! From the day we came to see house we were promised a professional cleaning of the oven which is filthy, repairs to the kitchen floor and most importantly reparation or replacement of the ground floor main radiator. This was all noted in the inventory as requiring action yet no action was taken. These were repeatedly brought up on emails and phone calls to the agency over the course of 4 months. There were 2 contractors sent in to see the radiator and when I enquire about the outcome of the visits and the landladys decision the Leaders staff couldn’t even recall the details of the original contractors report. Even when we said that we have a 4 week newborn baby in the house and it is completely unacceptable to have 14degrees on the entire ground floor and a cold draft they steel made all sorts of excuses not to repair or replace the radiator. Leaders have been completely and utterly unreliable and untrustworthy- do not expect them to do what they promise, call back or even answers your emails. Now they are very efficient at springing extra fees on the tenants! Just a shame they aren’t able to fulfil they basic obligation and see essential rightful repairs through.Never again will be renting with them.

Brigite · 13 February 2018

★★★★★ 5/5

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landlord review

As a landlord of multiple properties and trying to manage them on your own isn't always easy and straight forward., especially when you are several hundred miles away.Leaders have been managing my properties since 2019 and have done an brilliant job.Vikki my property manager has been epically be amazing. Communication throughout has been great and regular where I have been informed and kept up to date. Vikki has always found tenants for my proprieties on time and without the properties being vacant for any long period of time. Any concerns that I have raised have always been dealt with swiftly and professionally. Vikki has has made the entire process smooth and I would most definitely would keep on using leaders services for property management and would like Vikki to be the property manager on all my properties.Overall I would give a 5 star rating out of 5 for level of services provided.

Micky · 11 August 2022