Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Letting a house can be full of…

Letting a house can be full of problems, that is why we went to 'Leaders' as a respected company to help us. They were very helpful from early conversations, through to actual marketing and renting the property successfully. They offer a variety of service levels to suit people's wants. We are very pleased with our experience with 'Leaders' and their fully managed service that takes the stress out of letting ( they even off this free for the first three months !). We are looking forward to a long and rewarding experience with them.

Mr · 23 September 2022

★★★★★ 1/5

Trustpilot

Leaders have just taken over the…

Leaders have just taken over the management of the property where I have lived for 4 years.My oven broke down.I reported this.Leaders told me that the person who dealt with this was not in the office but "had probably " dealt with it.They had not.I made a 'phone call to the previous Manager and within 1/2 an hour they had resolved the issue.Leaders are a fraud.Do not trust this company.

Mr · 19 August 2023

★★★★★ 1/5

Trustpilot

Disappointed!

Hi, I have a property in Doncaster that I needed a full management in place. Leaders (Rebecca Woods) approached me and was interested in managing my property. I had no issues. However since I have signed a contract with them the service, delivery, commuincation was terrible. No response, no commuincation, nothing was getting done. It is a 5 Bed HMO, they got all rooms mixed up, they even got the address of the property wrong. Every time we called them to see if the required things were done they were not being met in the slightest bit. One person says that they will be doing the tasks that needed to be carried out, and the others was telling us different. This has been the worse experience with Leaders, they should not be working for a company that sells false promises and do not deliver. We have completed our property in august and now that we are in september we are still trying to tell them the correct address of the property. They are not actioning what they speak and it has been such a stressful experience, we just feel that they do not care about the customer experience or do not care at all, as far as they get paid to sit behind a desk nothing else matters. I will be taking this further to court as I am not happy with anything, I am making a loss and its coming to my third month running and the property is still have been half empty. When asking them to send the advertising link they fail to send it, I cannot see no advertisement of the room anywhere whatsoever. Hope someone has the care to call if they even bother. sorry to come across rude but leaders in sheffield really need baby sitting.

Kirpa · 22 September 2022

★★★★★ 5/5

Trustpilot

Excellent service

I received excellent service from Leaders from the moment I rang to enquire about a property. Throughout the application process and signing up everyone I dealt with at Sarisbury Green office were friendly, professional and extremely helpful. A special thanks to Della and Karen who were particularly supportive. Highly recommended.

Susan · 20 October 2016

★★★★★ 5/5

Trustpilot

Happy with leaders

Happy with leaders. Easy move in. Fast & simple procedures.

Vyshnav · 15 September 2026

★★★★★ 2/5

Trustpilot

Bad experience

Weve been with leaders estate agents for a year now because of the flat we live in in our village. At the start they where brilliant but now i cannot express how bad they are they dont care about anything they dont help they dont answer emails or phone calls or anything they dont seem to care about any of their clients they arent there when you need someone to talk to or help when needed. They have become the worst estate agents around which is a massive shame.

Amy · 21 September 2022

★★★★★ 5/5

Trustpilot

We are really happy with Leaders Ipswich (thank you Abigail and Jodie)

I've been a tenant with Leaders for nearly 2 months, and so far have been highly impressed by their service. Very professional, reliable and responds promptly.Abigail and Jodie have been a real help and are always quick and friendly when answering queries. During our application as new tenants they’ve really helped during the process.Most of our contacts have been with Abigail, she is great as our Property Manager, who has been very approachable and efficient from day one. She has really supported us with our tenancy needs since we moved in, providing clear information on how to solve any issues and answering all our questions very promptly. She’s always happy to help me whenever I call or email. Her response time is really great too!

Catia · 20 September 2022

★★★★★ 5/5

Trustpilot

It is so reassuring to honestly say

It is so reassuring to honestly say, as new to renting. It has been so refreshingly smooth with dealing Leaders of Bromsgrove. Our experience prior to this was so unprofessional and left a bad experience dealing with another letting agent in the West Midlands. The communication process with Leaders is excellent as the staff are so helpful and professional and has put the whole process of renting not a chore. We look forward to moving into our new home shortly knowing we are in good hands.

Jan · 20 September 2022

★★★★★ 5/5

Trustpilot

Happy & Helpful

Dealt with Emily a very professional, helpful and happy estate agent. Always felt able to ask a question which was always responded to swiftly. I would highly recommend

Chunks · 15 February 2023

★★★★★ 5/5

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Rebecca and the team are amazing

Rebecca and the team are amazing. They helped so so much thought out the process of moving into my new home. I cannot thank them enough for everything they have done for me. I’m so grateful and they do have the care for the clients as their first priority. Will recommend to family and friends

Chloe · 19 July 2023

★★★★★ 5/5

Trustpilot

Thanks for Abi’s Good Work

I have been very lucky to have Abi help manage my property for years. She is always on top of things. Whenever I needed her, she would offer her professional options as well as help without any delay. That makes me feel at ease with the remote rental. This time, her professional opinion again helped me make up my mind to conclude the current tenancy which had two consecutive late payments in spite of the capped rental for many years. We are going to remarket the house at the current market price in the hope of attracting new tenants with good credits and better affordabilities.Thanks ever so much for your help, Abi!

Kay · 17 September 2022

★★★★★ 1/5

Trustpilot

Disgusted

Absolutely the worst estate agent that I have ever had to deal with. I would not have taken the property that I am in if I had known in advance all of the fees and the terms that come with it.They start by pressuring you into paying them the holding fee and the processing fees by telling you that other people are interested in the property, etc. - that's pretty common.Their fees are not common, though. They describe their fees as "middling", but the truth is just that they are very expensive and they have lots of hidden fees later on.For example, weeks after I first paid the processing fees, they then told me that I am responsible for things like paying a cleaning company to clean the windows outside the property. They include in their information pack a document called "How to Rent" from HM Government that states "The landlord must maintain the structure and exterior of the property", and I've never been responsible for cleaning the outside of the property in any other place that I've rented, and yet they still insist that it is completely normal that tenants pay to clean the exterior of the property.As others have mentioned, they also charge a check out fee at the start of the tenancy. Again, this was not made clear until a couple of days before I moved in, so I was coerced into paying this as well. I have never been charged a check out fee by any other estate agent, so for them to claim that this is a perfectly normal fee is just an outright lie. They claim that they charge it at the start of the tenancy because sometimes tenants leave without paying it, but the truth is just that there is a ban on fees to tenants coming into place soon, so they are collecting the fee now before they are banned from collecting it in the future (you can Google for details about the ban).They also constantly try to sell your personal information, and trick you into consenting to excessive gathering and sharing of personal information.For example, they try to forward your personal details on to Virgin Media because they receive a commission if you accept any of Virgin's services.They also don't tell you on day one that you must pay for home contents insurance that includes protection of the landlord's fittings. Leaders have a sister company, Hepburns, that provides that very specific insurance, and they constantly try to trick you into forgetting to tick a box on different consent forms and data gathering forms that says "Do not send my details to Hepburns", and their websites constantly show you popups and and other information to try to direct you to Hepburns. It's a scam - you can get the same insurance cheaper from Admiral and probably others.They pass all of the responsibility for your referencing to a company called Lettings Hub. Lettings Hub are the most invasive company that I have ever dealt with. Most companies perform a credit check on you and possibly request a letter from your company's HR department to confirm that you earn over a certain amount to afford the rent for the property, but Lettings Hub demand irrelevant details such as your marital status and they insist on your sending them full pay slips insecurely via their website. They force you to check a box that says that you accept that they may store and transmit your personal information insecurely via e-mail and that you will not hold them responsible for any leaked data. They even demanded that I tell them my office location so that they could check if my daily commute would be too expensive for me to be able to afford the rent.Their contract is full of clauses that provide zero protection for you as a tenant, but allow them to charge further exorbitant fees for little or no reason. For example, one clause says that you must pay a cleaning company recommended by them at the end of the tenancy (and you must give Leaders the receipt as proof), but another clause says that if they are unsatisfied with the cleanliness of the property then they will take another cleaning fee from your deposit. How is it fair to force you to pay once and then claim that it wasn't good enough and then charge you again?I discussed with them taking a very standard 12 month contract with a 6 month break clause. When the final contract came through a few days before I moved in, it said that there would be an 8 month break clause, not 6. When I challenged this point they told me that it would be a hassle to change the contract now and that the landlord would be very unhappy about it. This is simply dishonest and coercive on their part.When I (begrudgingly) made the initial rent, deposit and check out fee payment via their website, there was an error, so when I went to collect the keys they told me that they couldn't find the payment. I showed them the confirmation page and a payment receipt and they were eventually able to track down the payment, but it's just another indication of how they are not careful with your personal and financial details.When I asked who Leaders are regulated by, they proudly told me that they are regulated by ARLA, a body that had been partly set up by Leader's owner. I don't know the specifics, but that sounds like a complete conflict of interest; a self-regulated company is basically unregulated. You can contact the Property Ombudsman instead (which I am in the process of doing).Leaders have demonstrated that they are expensive, dishonest and manipulative; they operate completely unethically, yet they make you feel like you are the one who is in the wrong.Just avoid Leaders at all costs. Pick ANY other estate agent. If you see a property listed on RightMove or Zoopla, check if Leaders is the agent and keep looking for another property - it just isn't worth dealing with them.

Sam · 28 October 2018

★★★★★ 5/5

Trustpilot

House rental

I contacted Leaders as I have known of them for many years. I was visited by a representative that was honest, fair and knowledgeable. I was told what I needed to do, when I needed to do it and what I could expect to gain from the experience. That's all I wanted.

Craig · 29 August 2024

★★★★★ 5/5

Trustpilot

Excellent service and personal

I rent a property from Leaders at Colchester branch for about 1 year and all I can say about there service superb.. very good and easy communication , easy online payment methods Special thanks to Robert Perry, a senior property manager, he is an active helpful person.

H · 1 February 2024

★★★★★ 5/5

Trustpilot

As someone who deals with different…

As someone who deals with different property companies everyday we feel communication is key. We have had many dealings with the Burgess Hill branch particularly Georgia. We find they are quick to respond to emails or phone calls and have always been very polite and efficient.

Lisa · 21 February 2024

★★★★★ 5/5

Trustpilot

With the support of Ms Paula and her…

With the support of Ms Paula and her team at Northwich branch we were able to secure our new home. I will definitely recommend Leaders as they are supportive, informative, gets the job completed and definitely leaves you with a feeling of satisfaction.Big thank you to the team at Northwich branch 🥰

Stacey · 5 October 2023

★★★★★ 5/5

Trustpilot

Efficiency & Customer experience

I would like to express my sincere appreciation for the outstanding service provided by Jake at Leaders Estate Agents.

Eve · 14 July 2026

★★★★★ 4/5

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Leaders - Charlotte

Charlotte has been very prompt in contacting me. She quickly set up the viewing and has responded to my messages. I have not yet signed a tenancy contract but so far I have found Charlotte and her colleagues to be responsive and friendly.

Julie · 29 October 2020

★★★★★ 5/5

Trustpilot

Amy Williams was incredibly helpful and…

Amy Williams was incredibly helpful and conscientiously aware of our recent loss,She was such a competent professional and Exemplary in every way possible especially in regards to housing our daughter's mother's Shrine/tribute❤ kudos 👏 Amy Williams 👏 and keep up the excellent work 🙏Kindest regards Alan

A · 19 February 2024

★★★★★ 5/5

Trustpilot

Excellent from start to finish!

From start to finish the team at Leaders - Sudbury have been amazing, letting me know every step of the way what is happening with the property and what needs to happen next. When I first viewed the property Elaine Button showed me around and she was polite and friendly. I felt that I could approach with any questions I felt I had. Overall very positive experience and I would recommend to anyone looking for a property! Thank you

Tatiana · 20 October 2022

★★★★★ 5/5

Trustpilot

I have had nothing but excellent…

I have had nothing but excellent service from Leaders Bury St Edmunds. Cat Goodwin and her team went over and beyond to secure me a lease at short notice, the ongoing support from Hayley Buys has also been superb.

Sarahadams · 10 September 2021

★★★★★ 5/5

Trustpilot

Awesome Leaders Team!!!

Thanks for all the help getting sorted with our first house rental. I hope this partnership will grow, and beable to do it again. Natasha is an excellent person to deal with, kind and caring. Thanks to the landlord for his help too, in making this a reality! Thanks again!

Andrew · 20 November 2023

★★★★★ 5/5

Trustpilot

A review for a truly amazing group of people!

I have had the pleasure of dealing with the Cambridge branch of Leaders on many occasions, and I have never had a bad experience! They have always been very helpful and have helped to make everything as easy and stress free as possible. I have a special shout out especially to Leah, who recently has proven to be a real credit to Leaders, and someone who I truly now consider to be a friend. If you are looking for a stress free and easy way to rent a new property, I truly cannot express how much I recommend the Cambridge branch of Leaders, they're truly a credit to themselves

Will · 8 September 2022

★★★★★ 5/5

Trustpilot

Thank you Natasha for all your help and…

Thank you Natasha for all your help and advice in finding us a new investment property

Liam · 4 January 2024