Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Atrocious

This letting agent takes the letting agents' maxim of "the prospective tenant isn't our customer so we don't have to keep them happy" to a level I've never seen before. Starting with the viewing where the agent was clueless about the property, and developing through a two-week saga where they hadn't done their due diligence with the landlord knowing what would be necessary to complete a tenancy.Avoid like the plague. (Unless you're a landlord, they might care about you then.)

James · 6 September 2022

★★★★★ 4/5

Trustpilot

A little care goes a long way

I raised a concern regarding the fences that are owned by the property next door to move that were in a state of disrepair; I recieved a professional and kind response from Aimee Taylor stating that a contractor will be visiting the property to assess for repairs; I had stated in the email that I had recently moved in and was touched by Aimees’ thoughtful response to my email regarding my recent move- a little care like this costs nothing, and this little act of kindness and humanity was gratefully received after a manic Monday at work. I would happily recommend Leaders kings Norton to friends and family that were looking to rent/buy/sell as a result of this positive exchange as it shows they care about people, not just properties.

PHILIPPA · 5 September 2022

★★★★★ 5/5

Trustpilot

Very professional & Efficient

Worked with Sharon and the team who went above and beyond in helping me relocate, they made the whole process very easy. Would definitely recommend and hope to work with them again in the future.

Michael · 22 April 2022

★★★★★ 5/5

Trustpilot

Was really helpful and gave great advice

Was really helpful and gave great advice throughout the process, definitely recommend leaders warrington

Liam · 17 August 2026

★★★★★ 1/5

Trustpilot

Avoid this firm if at all possible

I am glad to be out of this company and in a new private agreement. These agents have caused a lot of problems from the beginning. Whilst it would be wrong not to give credit for them helping me find the property, it has been very difficult after that. The terms and conditions were difficult to follow. It was also very hard to get hold of property management for issues as a tenant. I was told by one of the staff members that I would have to pay for my own fire alarm when I disputed that there was one in the property. This is despite me pointing out it is a legal requirement for the property to be provided with one. In the end, I contacted the landlady myself (who gave me her details) and dealt with her directly for maintenance issues. The property manager called me 3-4 days later to ask about the issue! I am glad not to be dealing with this company anymore!

Caleb · 3 September 2022

★★★★★ 4/5

Trustpilot

Efficient

Efficient, good help and friendly

Sean · 14 October 2026

★★★★★ 5/5

Trustpilot

Thank you Leaders!

Leaders have been fabulous in assisting us to find a rental property in time and appropriate for our family. Aaron has been helping us at each step to ensure everything goes smoothly and keeps us updated. Thank you so much to everyone that helped us move as pain free as possible!

Natalie · 23 October 2023

★★★★★ 4/5

Trustpilot

Professional and Easy Estate Agents

Me and my partner found a rental property with Leaders and found the process very smooth. Becky was really helpful with any questions we had and managed to us move into our property 2 weeks after securing it. I would consider using Leaders again in the future and would highly recommend to anyone.

Hannah · 1 September 2023

★★★★★ 1/5

Trustpilot

Double dipping on fees …

Please stop trying to sell expensive bundle’s products to Landlords in an under hand wayFound out my annual boiler inspection had jumped from £90 to £150(plus vat) as a secret boiler service addedTo this at any time is bad but not during current Cost of Living crisis. Ultimately poor tenants get costs passed down To make matters worse just found out by chance from a local firm that Leaders that use that 15% commission added to landlord bill so as agency are double dipping on fees as also pay monthly % fee on the rent to manage these services Come on Leaders now is not the time to pull these underhand tricks to your landlords and tenants ??

Kevin · 1 September 2022

★★★★★ 5/5

Trustpilot

Great service in managing multiple improvement projects

Many thanks to Paula McCafferty, my property manager at Leaders, who skilfully managed several improvement projects at the same time. She made sure my needs as a landlord were addressed at the same time as ensuring the tenant was impacted as little as possible. Thanks for a great job Paula!

Colin · 15 November 2023

★★★★★ 5/5

Trustpilot

We spoke to Clare Bennett and she was…

We spoke to Clare Bennett and she was so incredibly helpful for me and my partner, she managed to help us get into our new home and we are very very greatful.

Finlay · 31 August 2022

★★★★★ 5/5

Trustpilot

Thanks, Janette

I am writing this to commend Janette Hogg for her services in my house purchase. This was the most difficult situation for all those involved in the chain (except those at the top). Yet, Janette did everything she could to get the sale complete. She fielded constant phone calls and emails from both me and further up the chain. Whilst most of the process was out of Janette’s hands, she would always do her best to try and chase and try to get things moving. She went above and beyond her role. Importantly, she empathised considerably with the parties affected by the difficult situation. I can not thank her enough for her support throughout the process. Please give her a raise.

Andy · 31 August 2022

★★★★★ 1/5

Trustpilot

Unprofessional and Uninformed

The Property Management department is a hive of untrained and inexperienced people whose only training appears to be in the art of not taking accountability (or feedback) for the company’s poor administrative practices & processes, and a lack of concern for the customer experience, then blaming customers for the inevitable frustration that ensues. A culture of ignorance and lack of responsibility that, in my experiences with them, leaves customers on both sides of the property letting fence, disempowered and angry. The manner of their Derby office administrators was so breathtakingly ignorant, that I was going to say it was reminiscent of another large group that starts with an R who I stopped dealing with over a decade ago. I laughed when I found out that Leaders and that other are part of the same company. It explained a lot about the appalling lack of knowledge and unprofessionalism. I would definitely recommend giving Leaders a wide berth.

K · 31 August 2022

★★★★★ 5/5

Trustpilot

Brilliant!

I can’t thank Emma enough! I have been looking for a property for a while now and her professionalism and excellent service helped me secure the perfect property! I can’t recommend her and the office enough!

Olivia · 22 February 2022

★★★★★ 1/5

Trustpilot

Parasites, and shady!!

Share your honest experience. Ok I will. I rented a property for 3 years when it was originally IMS. There were no problems and everything was straight forward. I was due to move out as the landlord had sold the property. The misleaders letting team said they would find me somewhere to live but they didn't. I enquired about a property which I was due to view, but they went ahead and let it without telling me. Someone in the sales team said come through me when you see somewhere so I did. However, after finding somewhere and misleaders knowing for a month when I was due to move no-one communicated to me about the keys. The week before I was due to move I spent 5 days chasing this up to then be told 'we can't give you a time'. I spoke to various individuals who proceeded to say, this person isn't dealing with it, to then it is someone else dealing with it. I was also given a mobile number of someone in the lettings team and when I continued to chase things up I was told 'you shouldn't of rang or emailed'! I had organised removals for 10am and sent an email outlining everything I was unhappy about. They didn't bother to respond to me until the day I was due to move. I had stated unless I recieved a satisfactory response then I wasn't moving. I didn't move as was left hanging and I didn't receive a satisfactory response but misleaders have since informed me that 'I should of organised for someone else to move me, and 'I could of moved the following day. There was no 'we are sorry for causing you hassle and not communicating with you about the keys'! Furthermore, Misleaders had informed me that the landlady said I didn't have to pay the last months rent due to being a good tenant. They went on to retract this and said I had to pay, as 'I chose to not move'!! I made a complaint to the compliance director who has paid lip service and defended their poor practice. And he didn't even bother to address most of the points I raised! Misleaders also tried to charge me £42 for a reference when making an application for another house with a different letting agent. I contacted them and queried it, to then be told 'I don't need to pay it'. This held my application up for a day, and why say I have to pay something then say I don't?! I also had someone attempt to enter the property despite knowing I had not moved. They also had the audacity to blame me for that!! I asked whether things had been communicated to the person attempting to complete check out to which he replied 'no the office haven't told me'. I have since moved and done everything I needed to. I was also given conflicting information about the check out fee, one being £50 the other £60. I queried this as well, to which they then said I didn't have to pay. However I was present at check out and was told in front of a witness that the property was clean. But low and behold they have written a report that states the property has been left in a fair state and dirty!! I visited their offices after getting the report with a witness and was told 'the person who completed check out has no reason to lie'!! Unbelievable!! These individuals are masters at projecting their lies and shady behaviour onto tenants, and they are utterly shameless!! I have also spoken to someone who has had the same experience with them and also complained. I would never ever recommend this letting agent to anyone as they are disgusting and the most appalling company I have ever had the displeasure of dealing with!! And I very much hope they go out of business!!!

LY · 3 July 2018

★★★★★ 4/5

Trustpilot

Me and my partner moved in to a lovely…

Me and my partner moved in to a lovely apartment, with the help of Beth! She did go above and beyond for us and helped us every step of the way. She really reassured us during the process. We have had a few issues with the apartment, but everyone seems to be willing to help now.

Naomi · 12 June 2024

★★★★★ 5/5

Trustpilot

Faultless!

Faultless!Brooke was impeccably good, everything was handled brilliantly well by her.Nothing was to much trouble, a credit to leaders.Thankyou Brooke!!

Steve · 25 September 2023

★★★★★ 5/5

Trustpilot

Hannah & Saskia were amazing and great…

Hannah & Saskia were amazing and great people to deal with. Always happy to help and really efficient. Nothing is ever too much of a problem.

Sophie · 6 April 2023

★★★★★ 1/5

Trustpilot

Leaders Estate agency breaks deposit law. See you in court.

The local office staff at Leaders failed to resolve the issue and informed me that there was nothing they could do for me as my deposit is now not insured. They failed to do their jobs 3 years ago.So: My landlord and agent (Leaders) should have provide me with proof of protection within 30 days from the date they transfered the deposit. This was never actioned and they (Leaders) and the Landlord have broken the law. See you all in court then explain to your boss how you failed and broke the law.

Mr · 29 August 2022

★★★★★ 5/5

Trustpilot

I would like to thank Morgan for…

I would like to thank Morgan for helping me to completing all the procedures and i am very much happy and satisfied by the services of leaders group

MUHAMMED · 27 January 2023

★★★★★ 5/5

Trustpilot

Star staff member

Brittany went above and beyond in helping us view 2 properties, especially when we were 45 minutes late on the first one due to a crash on the motorway. Brittany was very professional and answered all our queries 're the properties. She is a real asset to the team

Ian · 8 May 2017

★★★★★ 5/5

Trustpilot

Property maintenance issue resolved

A big shout out to Mia Mullan who after contacting a plumber on our behalf then went onto explain to the tenants how to sort the frozen condenser pipe out in a few simple steps. So pleased the tenants got the hot water back up and running.

Julie · 20 January 2024

★★★★★ 5/5

Trustpilot

Jade Brasiewicz

I've was renting through Leaders for many years, for the last couple of years Jade Brasiewicz was my letting manager and she was very helpful and professional everytime I needed anything.Many thanks

Amit · 25 August 2022

★★★★★ 1/5

Trustpilot

The kingston branch is absolutely…

The kingston branch is absolutely appalling.Due to being first time renters they tricked and misguided me and my partner and called us to say our offer was accepted and to get ready to sign the documents only to later send emails to say we were rejected due to being first time buyers just to then repeat the process again until we told them we were no longer interested.Very disgusted with their behavior.Would not recommend.Head over to dexters for any properties!

Andrada · 24 August 2022