Leaders Bracknell reviews

★★★★★ 3/5

Trustpilot

A few hiccups but overall have been…

A few hiccups but overall have been quite satisfactory

Emerson · 15 September 2026

★★★★★ 5/5

Trustpilot

I would like to recommend to everyone…

I would like to recommend to everyone that's the best agents they are very helpful, professional and supportive.

Reena · 16 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional

This is for Derby Leaders, I wrote a review about 4 months ago and was asked by Leaders to remove it, I carried out this request as I was still renting at the time.....now I’m out of that nightmare, so No I won’t be removing this one. So while I was in the property Leaders never turned up for 3 arranged visits no explanation no apology, I work nights so sat up all day waiting and all I got was some silly girl on the other end if the phone thinking it was funny!!! So I handed my keys in 5 weeks ago and my deposit has just landed in my account minus £190 which quite frankly I cannot be bothered any more to argue about as this will probably take another 5 weeks. Poor communication wherever I rang which was every day (which has to be done as they never get in touch with you) the girl in charge of sorting it out was always on another call, on lunch, in a meeting or probably painting her nails! Most of the people who answered the calls were rude and very abrupt. If George is still the manager (he had to come out and do one of the home inspections due to all the confusion) his approach is not tenant friendly but all about looking after the landlord so if you’re the tenant hold tight it’s going to be a bumpy ride. Good bye Leaders I’d like to say it’s been a pleasure but unfortunately it’s not!!

Victoria · 19 January 2018

★★★★★ 1/5

Trustpilot

Very poor experience with an agency boasting 5 star rating

I have had a very poor experience with the Cambridge Branch of the letting agency. Not only are they least helpful, they take pride in frustrating potential tenants clients in the following manner. Can never accommodate a viewing within reasonable time, and even if a viewing had been booked, they do not turn up, and worst still do not even apologise. They come up with excuses such as tenants not giving permission, not withstanding the fact that all tenancy contracts provide for 24 hours notice in advance, and permission if less than 24 hours! They advertise properties without EPC details, in breach of current legislation, and the property had vey scant details, and some which are shown are in a state of dis-repair. They classify a room with a "soafbed" as a furnished bedroom.Worst still, you can never get to view a newly listed property, but only those that have been siting on their books for months, if you are an ethnic minority. Arla should strip/suspend their membership until they raise their standards and are supervised.

Navin · 8 August 2022

★★★★★ 1/5

Trustpilot

I would not recommend using this estate…

I would not recommend using this estate agent. They have consistently not performed maintenance including taking over three weeks to get anyone to fix the heating in winter. They have also failed to provide an accurate checkout report or meter readings at the end of tenancy for over a month now. I would never rent with them again.

Chris · 25 April 2024

★★★★★ 1/5

Trustpilot

Unfortunately 1 star is a star too…

Unfortunately 1 star is a star too many, this company are a joke, they do not send legal documents when a new landlord takes over, no they just threaten you with eviction, even though you have no idea the rent has gone up. They ignore emails and calls, if they do reply all they do is pass the buck for someone else to deal who inevitably ignores you. After 6 months i still had not received a new tenancy agreement or signed anything regards a rent increase, then all i get is a charlatan of a landlord threatening me over the phone to pay or he will serve a section 21 order on me....guess what the following day one arrives, then all of a sudden i get an email telling me my landlord has changed and the old agreement is valid, well if thats the case my rent goes up in line with cpi ....which is just over 7% equates to £20 per month, nope lets increase it by £75 a month, then just ignore any legalities.Unbeliveably ive just opened an email to get the right branch and they are asking for the next 2 months rent already, well guess what, i wont be here, despite the reference you gave me, again full of total lies, nice try !!!!!!.This company and the way ive been dealt with has been reported to the ombudsman, the landlord has been reported to the council for harassment and countless illegal electrical problems and a broken fire point , but hey money over lives.Heaven forbid you get Jade as a property manager, clueless, ignores any contact, but emails to ask me for a meter reading , tell you what how about you get off your backside, come and get it and do your job, she gets reported to her senior Robyn who is as bad, fobs it off, lies and buries her head in the sand, new manager of Sheffield branch Becky has learned well, she does the same.On the whole an awful company, full of liars and law dodging pretenders, at least Dick Turpin wore a mask........avoid at all costs.Please don't give me a generic reply of oh we are sorry and actually use the phrase Customer care team....you lot wouldn't know Customer care if it walked up to you and introduced itself....shameful.

Wayne · 7 August 2022

★★★★★ 1/5

Trustpilot

I would have given zero stars if it was…

I would have given zero stars if it was possible. The managed my property. They failed to check the tenant in, failed to provide an inventory, but they still charged me. After a year they have still not sorted the problem out. Failed to instruct a plumber a week after a blocked sink was reported by the tenant resulting in a flood, which I paid for. Charged me £95.00 just to provide an estimate for a small repair. Have not contacted me or the tenant in the last 6 months even though they are meant to be providing full managent. The worst service I have every experienced in property management and they don't care whatsoever. Just happy to take my money whilst doing nothing. Avoid this letting agent as they compromise your position as a landlord.

MRD · 6 August 2022

★★★★★ 1/5

Trustpilot

They are trying to claim all of our deposit.

This pertains to Leaders in Croydon, but as agents they are so big their policies are cut throat and this probably applies to all of them.Just to say our landlords are also money grabbing. Trying to make us pay for things that were not our responsibility and finding out to be the case.After that experience I had a feeling that getting our deposit was was going to be a problem. It is. They have laid claim to all of our deposit (£2100) and have added extra expenses. They have also accused us of taking things which we know we have left behind only their inventory man ( yes how unbiased!! Sarcasm intended) was too lazy to check for and has relied on old photos instead. We had a leak that was repaired (pipe corroded) and now they are claiming the cost of decoration as well. My advice don't bother with them at all. If you still want to go ahead. Take a video and several pics of all the faults you can find when you move in or they will try and blame you for it. Best would be not to go ahead. I have had friends who told me after we moved out of similar experiences with Leaders (taking all their deposit) Theres so much it can't be mentioned here. I'm happy to talk and I'll leave my email here if anyone would like to contact me. Syameema@ gmail.com. In our case the Landlords were also bad. We found out from their neighbors on Pagehurst road ( not the park side row of houses.) how money grabbing they were.Also we've rented out two other places in nine years and we've always got our deposit back in full. These guys are acting like we thrashed the place. Awful agents, awful landlords. Worst combination unfortunately.

Meema · 31 December 2017

★★★★★ 5/5

Trustpilot

Rob Perry i

Rob Perry is the ideal agent. He keeps us informed of issues or problems, comes up with speedy effective solutions to them and provides wise advice when a decision is being made. He speedy, efficient, trustworthy and reliable. What more could we want in an agent?

Graham · 1 February 2024

★★★★★ 1/5

Trustpilot

Just awful

Shocking letting service provided for the 12 months that I have been with them. I pay £42 a month for a Lettings fee and get zero return for that. All my dealings have been direct with the landlord who refuses point blank to put a penny into any repairs from dodgy electrics ( I haven’t had a working oven in the whole 12 months) to a leaking roof which the landlord drilled a hole in the ceiling to stop it collapsing but the left the hole, the damp stains and the wet stairs for me! Overall a terrible experience from the agent and the landlord. Would never use this service again

Darren · 6 August 2022

★★★★★ 5/5

Trustpilot

I would like to say that you have the…

I would like to say that you have the best Sales Agent/Negotiator in Claire Ayres. I would not hesitate to use Leaders in the future thanks to her. She is outstanding. She calls after most viewings to give updates and feedback. She deals with your case as though it was hers. In my 5years in this industry, I have never seen a better Estate Agent like Claire. I also want to give great feedback to Sue Carter my Move Manager, she followed up to ensure there are no delays whatsoever. Very impressed. Charles Avworho of Prized Properties Ltd

Charles · 5 August 2022

★★★★★ 5/5

Trustpilot

Good staaf

Good staff, good service

Consumer · 16 October 2026

★★★★★ 5/5

Trustpilot

Thank you Robert Perry for all your…

Thank you Robert Perry for all your help and support during my tenancy under Leaders Lettings. Rob, you always call and sent emails to keep me updated during my tenancy. All repairs reported, you acted swiftly to easy the problems. Thank you once again.

Jubilee · 14 March 2024

★★★★★ 5/5

Trustpilot

The boy done good! Jack fantastic

Unbelievable service received from leaders Cambridge today! Jack was an impressive young man and certainly knew what he was talking about, although he doesn’t look old enough, however he was fantastic.

O · 15 September 2022

★★★★★ 1/5

Trustpilot

Leaders - avoid at all costs!!

We rented out our UK home while living abroad. The original company was extremely responsible and reliable. Unfortunately due to acquisition they were taken over by Leaders - that’s when the trouble began. The service we have received has been nothing short of terrible. Additionally the tenants have equally had a bad experience. We have been ripped off by cowboy contractors arranged by Leaders, including repair work on a shower that culminated in a major leak and damage to the property. The communication and response has been diabolical. They are taking a considerable sum of money to “manage” our property and have failed on all counts. Do NOT use Leaders if you are considering renting out your property!

John · 16 October 2024

★★★★★ 5/5

Trustpilot

great services selling property

I would like to just say a massive Thank you, Ben,Rob & Mike from the Warrington Branch for all your help selling my Dads house. It has been a difficult time for me but they made it so much easier for me by doing all viewings & helping me with the mind field of paperwork. They have all be very patient with me and treated my late Dad property with dignity & respect Thank you again I would highly recommend Leaders you are all a great credit to the Company

GILL · 16 October 2024

★★★★★ 4/5

Trustpilot

Leaders Sutton - Property Purchase

Overall, a positive experience. Generally a good level of communication throughout the buying experience. Have to say a special thank you to Ellie for walking me through the initial buying experience and being very proactive on the phone and email. Professional. Points for improvement: I think it would be useful to have some more info up front on the buying process (what are the general milestones) as a first time buyer. One other point would be to look carefully at who their partner organisations are recommending for solicitors etc. My exchange took several months but this was due to issues with the seller's solicitor. Unfortunately that was one of the solicitors that I could have been referred to through their partner organisation (Lifetime legal).

Dave · 30 November 2017

★★★★★ 1/5

Trustpilot

Helping landlords to abuse their power over tenants

Having used numerous letting agencies over the past 10+ years. Leaders branch in Cheltenham is without a doubt the worst of the worst. My experience even started comically with their failure to sustain their initial promises such as the decorating of the flat and thinking that notifying you that the flat isn't in a liveable state when handing over the keys is acceptable.On top of this, "misplacing" the deposit and wrongly allocating the rental fees, then still demanding payment and threatening you with numerous letters, all this happened within the first couple of months. Expect an agency that has no communication between different employees and that doesn't care about the state of the tenants. But without doubt, the worst of it is to expect zero maintenance or support during your tenancy. They won't answer your emails or phone calls, avoid you whenever possible (even when you walk in the branch door) and blame it on you not providing enough photographs or anything they can to ensure that they can't commence any work. This they all do with the assistance of your landlord and then when the tenancy expires will try to steal your entire deposit for maintenance work that was their obligation and wasn't carried out. My own experience as well included them purposefully manipulating communication channels for their own benefit and after giving the landlord literally months to generate evidence and dispute the inventory for the deposit. Giving you less than a few days to dispute the inventory. All this and they are self-righteous enough to think that what they are doing is right. Expect one rule for landlords, another for tenants and please please please check the small print...

Craig · 29 November 2017

★★★★★ 4/5

Trustpilot

good overall experience once I got to meet the agent

off to a bit of a slow start getting a viewing but Paul at the Harlow office came good. He seemed very knowledgeable of the area and had a good handle of the vendors needs so as a buyer saved us alot of time meaning we got a deal agreed the same day.

Yield · 24 July 2024

★★★★★ 5/5

Trustpilot

The team at leaders were very helpful…

The team at leaders were very helpful when I called. I spoke to Macey and she helped refer me to the Mortgage advisors. Very good communication and would recommend.

Justin · 30 November 2022

★★★★★ 5/5

Trustpilot

Property inspector

Joshua Linton is the best property inspector I’ve had so far! He put all of my queries with my property into my report and answered any questions I had, a real gem of the company.

Michael · 11 March 2022

★★★★★ 5/5

Trustpilot

Absolutely amazing service

Absolutely amazing service, regular contact and support, all wrapped up in an amazing friendly team.After the lovely responses and calls I was initially getting from Delicia after making my offer and agreeing to the sale, through to the sales progression team (Kelsee in very much particular) who I can only describe as being the no.1 reason if I was to sell in this area I would use Leaders, the regular information, the speedy replies and the clearly going the extra mile to help the sale along helped guide me through the dark arts of property sales.Sadly my own estate agent were useless, and the person to save the day every time was Kelsee, all the chasing, all the truths were coming from Hill and Clark (now Leaders) and not the people who charged me a large chunk of change for their services.A big well done to the team for putting up with me as a customer you are well worth a 6 ✨️ review if I could.

Graham · 30 July 2022

★★★★★ 5/5

Trustpilot

Made my absolute day with how quick…

Made my absolute day with how quick everything went. Literally within 30 minutes of being interested and applying for the property, I had instant replys and call backs and information I needed to know. Even when the branch was closing soon. Excellent customer service. Gave me the confidence on that scary ride into renting a property for the first time. Thank you so much to leaders ltd especially to Thomas Rowan. Thanks again

Serena · 14 April 2023

★★★★★ 5/5

Trustpilot

Leaders is our first option always

We’ve worked with Leaders before, and once again, we are really content with their approach. Their team works really well together, always professional, up to date and very involved. As a family, we confronted with some difficulties, but their team was really kind and showed very useful problem solving skills. We are really happy to work with Leaders and could not recommend them enough. We want to mention Ben, Owen and Aby for their hard work in getting us the house we dreamed of. Thank you. Mario and Daniela xx

Daniela · 27 July 2022