Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,282 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,282 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Star Property Manager
Property manager Daniel has been a breath of fresh air since taking over management of the property I rent. He takes ownership of issues promptly with an honest, fair and proactive lead, and always keeps me in the loop. I have been very impressed and reassured by both his professionalism and friendliness. Huge thanks
5/5
TrustpilotChloe at Leaders, Chester
Chloe at Leaders has been absolutely amazing help, she was SUPER fast in her responses to any queries and always had the answers. She managed to arrange everything perfectly for me, it really has been a blessing to have her dealing with it all. She's wonderful to speak to and is very much on top of everything and making sure all is in order. I hope the team at Chester are aware of just how great she is at what she does and that's she's fully appreciated for it!
Dear Luke,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service and a great…
Excellent service and a great experience!
5/5
TrustpilotLeaders have been professional
Leaders have been professional, responsive, and supportive throughout our tenancy, making the renting process smooth and stress-free.
1/5
TrustpilotLeaders Norwich a shambles
This company ( Norwich office ) complete shambles . Made a complete mess of a tenancy find last year ,2021. Contacted us in May 2022 to ask if they could make amends and do our tenant find again , which we agreed to do . It has been a total nightmare again . Leaders found a tenant then day before they were due to move in we found out the that references had not been received and tenant had CCJ ! We now have void period , loss of rent and no tenant. Ongoing through the complaints process. Beware !!
Dear Andy Browne,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotThanks for making my move smooth
Thank you Leaders team for addressing my queries and making my move smooth. Thanks to Morgan Cummins for the follow ups and helping me to close the requests on time.
Dear ShaheerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSelwyn
Selwyn, Lillie, Kerry and Hardeep gave me excellent service!
1/5
TrustpilotAVOID even if it was your last chance to rent something
Avoid at all costs.Rented with them in October 2018. Asked to change rent payment date from 24th to 30th, no problems raised. Started receiving rent arrears statement, when got in touch with credit control they mentioned there were no problems with our rent payments. Reported various issues and problems over the course of our 4 years tenancy, only 10% were solved. Fast forward 4 years at our notice to leave, we are now left with having to pay for "rent arrears" because Annabel(property manager) did not do her job, the landlady claiming damages for the shower curtain which was reported at the first property visit and never fixed by her.We will be paying and filing a lawsuit. If you're thinking of renting with Leaders, do yourself a favour, and go private. JUST AVOID
Dear Lucas Vlogs,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic Service they provide
Fantastic Service they provide. Chloe is a Star
Thank you for your positive review. We will pass on your feedback to Chloe.
1/5
TrustpilotUnprofessional and does not follow UK Law Guidelines
Leaders Ipswich - Incredibly unprofessional in discharge of a 12 year tenancy. Procedure not followed, no invite to check out meeting and had to chase after three weeks for report, no emails from depository until then and now my vulnerable parent being lumped with a full clean up bill to bring the property to a better state than received against inventory check in report. No response to points raised after a clean by tenant including professional carpet clean. Landlord done no redecoration or fittings replacement in 12 years. I would never recommend them....
Dear Ash Ling,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotWe have got the best house!
1/5
Trustpilotillegal fees
Never fixed any issues. Told us the extractor fans worked in both bathrooms when they only worked in one. Like we are that stupid. Chased them on it they did nothing. Broken things all over the house repeatedly told them and it wasn’t sorted. They tried to charge us more rent if we renewed but said “we’d have to see if the landlord is willing to fix the broken sofa” absolute joke £75 a month more and nothing fixed. Thank god we left. They are also trying to force us to hire private cleaners which we refused to do so and they are now trying to charge us a cleaning fee which is illegal as of the Tenancy fees act 2019. Let me be clear they aren’t deducting from a deposit for this they are trying to charge us a separate fee.
Dear Louise,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
2/5
TrustpilotInexperienced Staff who Ignored my Concerns
Leaders bought out local Derby company IMS which had an excellent repetation. Maybe I was unlucky at engaging Leaders to fully manage my property at the time when the staff were newly transfered. I was so frustrated by their lack of communication and knowlege of household maintenance that I terminated my contract with Leaders at the end of the 12 months contract period. I had emailed my concerns numerous times and my emails were totally ignored until I issued a termination notice. However, I would like to say is a big thank you to Amy, the Office manager at Derby, who picked up the problems at the end, responded to my emails promptly, rectified my areas of concern and offered me a way forward. If I could have dealt with her from the beginning I would have awarded you 5 STARS and still be with you now. I got the impression that the young girls employed by leaders hadn't got a clue and I spoke to a different one each time I phoned up. Leaders not!
5/5
TrustpilotLeaders at Sovereign Harbour, Eastbourne
The young lady who was dealing with my request to rent an apartment in Sovereign Harbour was very helpful indeed.She moved appointment dates as I was stuck a couple of times abroad at the times and was always ready to accommodate my change request.When I had problems arranging the required insurance she went out of her way to find out what the problem was and resolved it for me.I can honestly say that she was so helpful with all contact in reference to renting the property. I can only praise the Sovereign Harbour office and would recommend Leaders Estate Agents with no hesitation on my part at allExcellent service from understanding, polite and professional attitude staff.Thank you for all your help at Leaders.
5/5
TrustpilotHelpful and organized
Leaders especially the agents assigned to my letting process were helpful and organized. Nathalie was able to do follow ups with the landlord regarding my questions and was happy to give updates as soon as possible. They have good customer service support and I hope that they continue to give such to others.
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, highly recommend
5/5
TrustpilotVery helpful and understanding
Very helpful and understanding, took time to help me .
5/5
TrustpilotScarlett manages the rental we are in…
Scarlett manages the rental we are in and she is always quick to respond and get things actioned
5/5
TrustpilotNext level customer service
I have been renting from Leaders for two months and last week we had a few problems, shower leaked, electrics blow, drains backed up and mice in the wall. Vanessa Anderson at the Ipswich branch was brilliant. Within a day the shower and electric were fixed, the following day drains and mice were also resolved. My Wofe and I are so very grateful for her comforting support and swift action. The tradesmen were so professional and helpful. Just such a positive experience. Things do go wrong, so comforting to know that your in safe hands. I wouldn’t rent from anywhere else. Heartfelt thanks to you VanessaSincerely Dr W Wright
Dear Warren,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThey helped me find a best property for…
They helped me find a best property for my needs
5/5
TrustpilotExcellent services rendered by leaders…
Excellent services rendered by leaders office in Crewe. A special thanks to Aleisha Smith during the property search process in Crewe, verification, documentation and formal hand over at the end . I would strongly recommend Leaders Crewe team for your new home search!
1/5
TrustpilotThe worst letting experience I have…
The worst letting experience I have ever had the displeasure to go to through. Had to fill in multiple forms asking for the exact same information then had to keep sending that information to different offices and branches over email, didn’t tell me when to collect the keys until the key collection day making moving on a pain in the ass. Also it’s so confusing as they keep switching between two addresses, I didn’t know which one it was until I was moving in.Horrible horrible experience, nice staff but not very useful at
Dear John,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKayleigh Barham.. property manager at Leaders
Kayleigh has been managing our properties for a while. She is professional and good humoured and is someone we find very easy to deal with. All our queries and instructions to her are acted upon promptly. We value her knowledge and guidance. Thanks Kayleigh.
1/5
TrustpilotAn absolutely terrible experience.
An absolutely terrible experience.Failed to maintain the property including essential issues such as security and the oven. The oven was replaced in the final two weeks of my tenancy after complaining since may 2021 (almost a year).The Out Of Hours contractors are utterly unprofessional. They forcefully gained access to the property by kicking the door through not only damaging the door but leaving it unsecured until the end of the tenancy.On applying for the property they revoked the non-deposit option last-minute meaning I've had to re-arrange my finances due to a change of heart by the landlord.When I gave notice I was told that the month I gave was not sufficient (even though I was on a monthly rolling contract) and tried to force my hand into paying another month's rent. I had to contact my solicitor who informed me that thankfully the notice is effective from when I send it, not from when they accept it and after putting this to Leaders they changed their minds about the end date of my tenancy.The property was not clean when I moved in and they attempted to use various issues they were already present at the beginning of my tenancy against me. Thankfully due to the fact I was not given a check-in report at the beginning of my tenancy they were unable to make any deductions from the deposit (which they still haven't returned to me after almost 3 weeks)I must however sing the praises of Clare Wraith who helped me end my tenancy very smoothly and escalated the issues I raised to them at the end of my tenancy.If anyone doubts the authenticity of this, please contact me as I have a 26-page document highlighting the shortcoming of Leaders Cambridge over my year staying in one of the properties managed by themselves.
Dear Alex Jacobs,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
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