Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Great service

My partner recently moved out of a Leaders Property. His property manager Jo Lawrinson has been nothing but so helpful during his time. Always there to help and maintenance addressed straight away. Thanks Jo

Lauren · 7 March 2022

★★★★★ 5/5

Trustpilot

Tom has been really helpful with…

Tom has been really helpful with setting us up with our first home! Replied quickly to any concerns and supported us well, thank you!!

Leah · 14 April 2023

★★★★★ 5/5

Trustpilot

Made me as a first time renter feel a lot more at ease

I've had a great experience with Jemma at Leaders, she has taken great care into answering all my questions and queries and made a very new and stressful situation a whole lot easier! I had lots of questions and anxieties with this being my first flat and she made sure to answer everything I needed to know and has been a wonderful communicator all throughout this process. She has been great with answering my albeit bombarding emails and I've been so grateful for all of her help.

Evan · 13 June 2022

★★★★★ 1/5

Trustpilot

Incorrect credit control - no phone calls answered, no emails replied to

I was provided with a specific amount to pay for a no deposit option. This amount was incorrect and after 7 months we were handed to credit control for being in arrears, affecting out credit rating (while we're in the process of buying a house). Having immediately contacted credit control, no assistance was offered and I was told to contact our property manager for assistance. I have attempted to contact the property manager, the property team and customer care. I have not received ONE response...

Matthew · 13 June 2022

★★★★★ 1/5

Trustpilot

(1 star coz 0 isn't an option)

(1 star coz 0 isn't an option)Been messed about for over 1 month.The easy part was keeping me hanging with a deposit,When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a exchange property that didn't suit me and I asked for the holding fee to be returned. It took 2 weeks for that to be agreed and a form to be sent over, i signed the form, it took them another week too sign it on their end and from then 3-5 days for a refund ... but guess what ... there was "an issue" that no one bothered to tell me about it till I called again asking for my money. The issue has been sorted now and I need to wait another 3-5-10-25-38 days. Rubbish !

Cristian · 13 June 2022

★★★★★ 5/5

Trustpilot

I highly recommend

I highly recommend! the whole team gave us the necessary help and were patient with us! Thanks Kristian, Lillian and Jolanda you are amazing!❤️❤️❤️

Iuliana · 13 April 2023

★★★★★ 1/5

Trustpilot

SCAMMING ALERT

I have been scammed by leaders and they blocked my holding deposit for a property. However, they have breached the contract terms and conditions and they refused to return my deposit back.And one more thing, they will just want you to pay any holding deposit without even making a viewing, just never do that and better to deal with other professional agencies.This is one of the worst experience I have ever had as a customer.

M · 2 January 2023

★★★★★ 2/5

Trustpilot

Lots of potential, little in reality

You need to be prepared to manage your relationship with Leaders. If the rent is missing, repairs need doing, property advice etc. You need to own this as they're not proactive despite raising this over 15 times in 12 months. The rates are good which makes them competitive, but you have to balance cost vs your time. And leaving Leaders is really, really hard. The rent guarantee is interesting as each Leaders rep has a different interpretation of what is/isn't covered - during covid I was told they would continue charging me, but won't pay out, and they moved the stance as "this is a cost for our great service" - which I wasn't getting! My advice in hindsight is to not get caught up in the cheap costs, unless you've got a +10 portfolio, the service is what you should aim for, smaller firms offers this as a hands-on approach

Sunny · 12 June 2022

★★★★★ 5/5

Trustpilot

I had a the pleasure of working with…

I had a the pleasure of working with Bilal Raqeeb from Leaders and I couldn’t be more impressed with his profesionalism and dedication. Everything was easy to understand and completed in a quick and efficient manner. I highly recommend Bilal Raqeeb from Leaders

Nicolae · 9 March 2024

★★★★★ 5/5

Trustpilot

Annabel property manager

Hi Annabel, I just really wanted to personally thank you again. You have been such a bright light and warm presence during this whole process. You are so professional yet so personable which is very important in this sector being able to make people feel at ease and safe. I keep saying to myself i hope my next property manager can live up to Annabel, i will be comparing everyone to you thinking hmm not they’re Annabel. You’ve made this a smooth process and made me feel hopeful about humans in general, i think wow she has such a warm spirit, and reminds me that there are still kindhearted people on Earth. You are so great at what you do. Thank you for being you and simply being a wonderful human. you’ve been amazing. Thank you

RoRoe · 8 June 2022

★★★★★ 5/5

Trustpilot

Excellent Estate agents

Excellent Estate agents. Branch manager Liam lives locally and knows the area. Sold for a good price and Liam and Nathaniel kept us informed regularly on progress prior to exchange/completion. Recommended.

John · 23 July 2022

★★★★★ 1/5

Trustpilot

1 star is too much

1 star is too much! Why does any self respecting Landlord use this company. They are the worst I have ever come across. Invalid gas safe certificates, Smoke detectors 13 year out of date. Instructed repairs ignored. Use of un registered tradespeople. No understanding of Building Regulation requirements for work they instructed. Expensive, poor communication, shoddy customer service and I am only scratching the service. Tenants are left unsafe, Landlords exposed - DO NOT TOUCH WITH A BARGE POLE

Sandra · 23 July 2022

★★★★★ 1/5

Trustpilot

Absolutely awful letting agents.

Absolutely awful letting agents.We had to live in a damp ridden freezing cold property. We always paid full rent and the additional no deposit option fees. They still haven’t sorted the damp issues fully just hired dodgy builders to do the roof. But they didn’t bother insulating the walls so it will only yet worse.our belongings got ruined and covered in damp constantly and my children’s health was at risk. We couldn’t afford to move so got stuck in this awful situation with not so much as a sorry.When we eventually moved they’re now trying to charge us £480 “damage” costs for ridiculous issues that I’ve proved with photos do not all need doing. They are now refusing to discuss the issues and demanding the money. They simply do not care and do not do the job properly.STAY WELL AWAY

Georgia · 6 June 2022

★★★★★ 1/5

Trustpilot

Worst letting agency

Worst experience we ever had with an agency! No help during our tenancy (my husband had to repair everything, the house was stinking of dog pee so we couldn't move straight away, carpets had to be cleaned 3 times and we painted the whole house ourselves, everything that broke during the tenancy it took weeks until they arranged for someone to come and mostly we ended up repairing ourselves, etc), but they hold on to our deposit until we agreed to pay £150 so we can get the rest of our money. They are extortionists, we made a formal complaint that was answered after several chases and we got nowhere to recover the money they illegally held. All we can do is let other tenants know they are an agency to avoid!

Mary · 5 June 2022

★★★★★ 5/5

Trustpilot

Molly jewel is the letting agent that…

Molly jewel is the letting agent that everyone needs 💯

Alison · 30 August 2026

★★★★★ 5/5

Trustpilot

Inspection on time

Inspection on time, completed quickly, Ellie who did the inspection was polite and friendly, can't complain 🙂

Steve · 12 July 2026

★★★★★ 5/5

Trustpilot

Tell us more about your experience Tell…

Tell us more about your experience Tell us more about your experience Tell us more about your experience Tell us more about your experience very good

Chya · 7 May 2026

★★★★★ 5/5

Trustpilot

Leaders are a pleasure to rent through

Leaders are a pleasure to rent through. Whilst you can observe that they always promote the best interests of their landlords; somewhat surprisingly, a balance seems to have been struck in that as a tenant you feel well looked after aswell. Staff appear to deal with support issues with a sense of urgency: Anna and Lara have been especially prompt at managing our maintenance requests so many to thanks to them and all the team, it's appreciated

AWrongun · 11 October 2022

★★★★★ 5/5

Trustpilot

Professional and well organised

Unusually for a lettings agency they were easy to contact from the start. Viewing was arranged quickly, feedback as to our application was very fast and the approval process well structured. Lead agent Leo has been great along with lettings manager Amelia who was brilliant in helping us clear a referencing hold up.

Jeremy · 6 July 2023

★★★★★ 5/5

Trustpilot

Really helpful friendly staff

Really helpful friendly staff. Eliza was the lady that helped us get communication was great and couldn’t have done more to help us get everything sorted as quickly as possible.

Sydney · 30 August 2022

★★★★★ 5/5

Trustpilot

New to Leaders in Northwich for my HMO…

New to Leaders in Northwich for my HMO property and so far everything has gone well Paula is very helpful on the Lettings management team

Debbie · 3 March 2023

★★★★★ 4/5

Trustpilot

Comments & Observation on Property…

Comments & Observation on Property Management by Leader’s Manchester Deansgate Branch OfficeIt is a pleasure to me, as a landlord, to witness an encouraging positive development in the service provided to its clients by property management Department of Leaders at its Deans gate,Manchester. My business experience in regard to my property managed by Ms Rosey Turner, as a property manager, has been impressively productive when I had to seek her attention and cooperation in resolving contentious issues with tenants in regard to upkeep and maintenance aspects of my property. I am delighted to note that Ms Turner has surpassed all my past expectations with Leaders by her speedy attention and effective actions to deal with my grievances and to get an amicably successful solution to the problem at hand in regard to tenancy, even at the challenging time of Corona- 19 pandemic. It would be great pleasure to see her future career progression.Dr. U P Singh

Dr · 30 May 2022

★★★★★ 5/5

Trustpilot

Always Very Good Service

Always very good service from the branch at Brighton Marina. I email instructions to the branch manager Chloe. I always get a speedy and helpful response. This is customer service at its finest. A letting agent that is proactive and dynamic. Far better than the rest. Highly recommended.

Paul · 23 September 2024

★★★★★ 5/5

Trustpilot

Amazing customer service!

Me and my partner have been super impressed with Aaron Carlow at Leaders Bitterne, who helped us through the renting process to get our new house. He saw us through the whole thing starting from the viewing up until giving us our new keys. He had an upbeat attitude and was very reassuring and helpful. All the forms we had to fill out were easy, and when we got our keys Aaron explained everything and easily answered our questions. We also got a goody box with cider, chocolate and different samples in. Would HIGHLY recommend.

Megan · 29 May 2022