Leaders Bracknell reviews

★★★★★ 5/5

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I have had a seamless process from the…

I have had a seamless process from the beginning

Olukorede · 29 September 2026

★★★★★ 2/5

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I have had a longest buying experience…

I have had a longest buying experience from BTL property which I can understand as it must be to do with solicitors work. Move manager was on the case all the time and chasing on my behalf to both parties. But felt that after completion every thing went silence. No calls from branch about key collection or information about tenant and their tenancy agreement which I knew was on rolling period. I had to call branch and email move manager about keys and to get contact information about tenant. I strongly felt that, Leaders would have entertained all my enquiries if I would have given them my customs as in managing property on my behalf but well it's all business so I can see reason why. I believe there has to be some sort of handover pack at the end that all completed, there is the key in envelope, all the details what tenant is paying and history and deposit options which again branch didn't know if tenant had a deposit in scheme of no deposit options. I felt I wasn't getting any answers unless I ask the question which again I dont understand why! but some basic customer service would have made me stay with them instead of going to Robert Luff & Co. Thank you.

Maulik · 6 December 2022

★★★★★ 1/5

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Having rented for over 10 years

Having rented for over 10 years, this has been by far the most frustrating end-of-tenancy experience we’ve encountered.

Chelsee · 31 July 2026

★★★★★ 5/5

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Tierney Sutton - top tier!

It’s been over 6 years now we are renting with Leaders and Tierney Sutton​​​​ is the most helpful person! Whatever we need, all we need to do is to email and everything is getting sorted. Never had any issues! Thank you so much for helping us when we are in need! Fabulous manager!

Aneta · 11 September 2024

★★★★★ 5/5

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I sold my flat through Leaders

I sold my flat through Leaders. They were very helpful and professional. I got an offer within hours of the advert going live. I have now successfully sold the flat. Thank you to Kay and her team.

Tom · 7 May 2022

★★★★★ 5/5

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Very friendly and efficient

Very friendly and efficient! Quickly set up a flat viewing and advised on future properties that may be suitable.

Dan · 24 July 2026

★★★★★ 1/5

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I let leaders manage my rental property…

I let leaders manage my rental property and they fail to check up on their repairs, they charged me over £100 for someone to put some sealant around the bath, it was a shocking job and my six year old grandson could have done better, they failed to resolve issue and I had to do it myself in the end, not what one would expect from a large company such as leaders, but looking at the reviews on here it is sadly normal.

Roger · 2 December 2022

★★★★★ 5/5

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Viewing

I’ve had a really positive experience today with Phoebe. She was friendly, approachable, and any questions I had were dealt with quickly and clearly.

Maisie · 18 June 2026

★★★★★ 4/5

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Georgie Start​​​​ from Leaders made it…

Georgie Start​​​​ from Leaders made it easy for me when it comes to renting a property. She responded promptly when I called to make enquiries. She is nice and professional very helpful from the very start until the end of the process of securing the property. A big thanks to Georgie Start​​​​

Ebiere · 20 November 2023

★★★★★ 5/5

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An wonderful asset

An wonderful, approachable and valuable asset to Leaders. Courtney Boulton was so easy to speak with and was very informative and kept me at ease in a stressful situation. I am forever grateful for her.

Rebecca · 2 August 2022

★★★★★ 5/5

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Leaders Letting & estate agent is the BEST.

If I have the opportunity to make Leaders my life estate agent, I will do so because their service was tested and trusted. Hitchin branch office manager Paula D'cruze is humble, and her commitment to her job is not negotiable. Ellie Barnes Mortimer and every other staff contributed greatly to make sure that I enjoyed my tenancy period.

Be · 15 June 2024

★★★★★ 5/5

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Grace has been very helpful with the…

Grace has been very helpful with the moving in process

Derek · 14 June 2024

★★★★★ 5/5

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Leaders is the first letting agency…

Leaders is the first letting agency where me and my partner felt that finally all boxes get ticked. Whenever we have an issue it gets sorted and we have been happy with the service received so far. Lyndsay has been amazing to us, very helpful and understanding.

Raluca · 8 March 2024

★★★★★ 1/5

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£15000 P0UNDS they took out for…

£15000 P0UNDS they took out for themselves in 2021,in cleaning fee's,for my block.My corridor as not been cleaned for six months.These people are thieving for money in anyway they possibly can.No AGM meeting for 3.5 yrs.They actually said to me two years ago that "They do not do them",of all the stupid idiotic things to state.DO NOT GO NEAR THEM,THEY NEED AN AUTHORITY TO INVESTIGATE THEM!When they go under ,it will be the largest property firm crash since Countrywide.Please do not get involved with them!Look after your money..

Paul · 26 November 2022

★★★★★ 3/5

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Avoid AMG Sellers at Leaders

We decided to purchase a repossessed property from Leaders in the Polegate area and we were met by Adam who showed us around the property. We were keen to get going and put in our offer. 8 weeks later our offer was finally accepted by the seller AMG (management group). We were informed that we should be able to exchange on the property in 6-8 weeks as it had been repossessed and we were both first time buyers with no chain. After six weeks the sellers appointed solicitor finally sent over the draft paperwork. As you can tell this clearly was not going to be completed in six weeks. Six months passed and still we had not exchanged. Delays and complications were caused by the sellers solicitor and AMGs inability to respond to emails or phone calls. Adam at Leaders continuously chased however the majority of updates were simply that he had chased and got no response from AMG. He was always polite and offered support. His communication was regular and he always tried to be positive despite how dreadful AMG were. We viewed the property a couple of times for measurements and to check the condition of several aspects. On one visit the oven had clearly been smashed and the glass left on the floor. We were told by Beverley at Leaders that no one had been in the property and that the oven may have spontaneously combusted due to the sunny weather that week (an oven used to heat food at 200 degrees Celsius). Sounds unlikely and I can only imagine either someone had damaged it during a viewing or it was damaged on a property check by leaders. Furthermore AMG refused to remove this clear safety hazard before completion. As the process had taken so long with no updates from the sellers a ‘head of commercial sales’ at Leaders began contacting the sellers. This was in the hope he would get some form of substantial update and get the process going again. After two weeks there was no update whatsoever and the only advice given was to issue a deadline. Following completion 7 months later we met Adam at the Leaders office to collect the keys. The Electric and Gas debts which we were assured by AMG would be cleared before completion were not. We were told it was simply a case of putting in a new top up key/card which is not the case. Furthermore there was no welcome pack or real congratulations. A week later we received an email from Beverley at Leaders who informed us they had attempted to collect the for sale sign. The man had tried to let himself in to the back garden via the side gate which was now locked and he had not asked for permission. The email was blunt and did not even ask how everything was at the house given all the problems that occurred through the process. Our advice to any buyer looking at a property from Leaders would be to avoid purchasing a property being marketed on behalf of AMG at all costs! We were both first time buyers looking to purchase our first home and it turned into a complete nightmare due to AMG’s appalling level of service and blatant refusal to engage in the process. I would recommend dealing with Adam at Eastbourne Leaders who is very good and is very knowledgeable and great at communication.

Thomas · 24 November 2022

★★★★★ 1/5

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Think twice about employing Leaders to manage your properties…

Leaders have managed two of my properties in Tonbridge for just over a year. While the service started in a satisfactory way, the last four months have been beyond awful. From taking £1600 for a painting job that didn’t get organised in months, to not dealing with a broken shower door or leaks in the flat, I’ve been left completely shocked at how long they are willing to leave me with NO service. Not only have they continued to take the management fee each month, but they’ve also taken some fees twice - only rectified when I’ve gone through and checked my statements. Think twice before you employ Leaders to manage your properties - you are likely to end up doing most of the work yourself and It will cost you.

Jess · 22 November 2022

★★★★★ 4/5

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I was very disappointed after hearing…

I was very disappointed after hearing Cameron has left, it took me a long time to engage with Leaders before Cameron.

Lydia · 8 July 2026

★★★★★ 5/5

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Amy is a great person

Amy is a great person, and very helpful. She tries to put her in your shoes and think for you. That a great skill someone in the field must have. We have not yet secured any places yet, but with Amy, I find it very possible and easy. Thanks for your help.

Hemn · 13 November 2023

★★★★★ 5/5

Trustpilot

Great service from dedicated staff

Great service from dedicated staff. Start to finish in letting my property. Kept informed every step of the way. Wouldn't hesitate to recommend Leaders services. Big thanks to Owen Gough and the team around him.

Tom · 21 July 2022

★★★★★ 1/5

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It was the worse experience ever to…

It was the worse experience ever to work with Leaders. They suck your energy and time, cause a lots of stress, leaves almost nothing for you as they increase they charges constantly and report repairs at the properties.They do not respect the contract, have no clue what is going on in the properties they manage, the day I said goodbye to them as a landlord was a good day, big relief.

Sara · 29 August 2023

★★★★★ 5/5

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Professional service

Lucy showed me around a property and was extremely professional throughout the viewing. Her knowledge of the local area was very helpful.

Andrea · 30 June 2026

★★★★★ 5/5

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Claire made the whole process easy and…

Claire made the whole process easy and fuss free, help every step of the way i couldnt fault her. I really appreciated her effort in selling my property.Kind regardsChris s

Chris · 27 January 2023

★★★★★ 5/5

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Erin was amazing polite and professional.

Having dealt with rental companies in the past who either don’t return your calls or put you on a waiting list- I can honestly say this company was amazing. I dealt with a lovely lady called Erin she was so efficient and let us know the status on the application if things changed. She negotiated a moving in date with the owner and organised a suitable time for the keys to be picked up. On collection they even gave a complimentary moving in box containing some lovely goodies. If you are looking to rent a property definitely call Leaders as your starter.

Marie · 13 November 2022

★★★★★ 5/5

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Highly recommended

I would like to thank Rosie and Charlotte for making my move seamless! The team were professional and polite throughout Lydia and Tiffany were very welcoming. Highly recommended

Chloe · 31 March 2023