Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,236 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,236 reviews on 1 platform.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotInvaluable help
I am happy with the service provided by Leaders in Haywards Heath.Thomas Hills is very professional & friendly. His local knowledge is outstanding with a down to earth approach. As a landlady, I have gained invaluable help.
Dear Isabelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSophie is exceptional
Sophie is exceptional. Not even a tenant currently as moving in with my partner but the correspondence and reassurance has been great. Any questions sophie will be happy to help. Thank you for making the process so easy and enjoyable. All the staff seem friendly on the phone also l
5/5
Trustpilotgreat service
We struggled to sell our house 12 months ago , Leaders organized five viewings in one afternoon, with four offers being made by the end of the day all within one week of being on the market. Jo the Manager & Yvonne in sales progression deserve an individual mention for going above and beyond
Dear JackieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Yvonne and Jo a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRefurbishment of flat
We have been landlords with Leaders for at least 15 years which says something. This time when our flat became vacant we decided it needed a complete refurbishment. As we live at some distance Eloise at Leaders has managed the whole project for us. Eloise has dealt with everything in the most prompt, efficient, and friendly manner, making sure every detail was addressed. We are very pleased with the result and can't thank her enough.
Dear MontserratCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCan’t thank Emily enough for helping us…
Can’t thank Emily enough for helping us through this process as smoothly and quickly as possible. Thanks to her we are now settled in our new home.
Dear Jodie EdwardsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood communication throughout
Good communication throughout, and very quick response. Thanks
5/5
TrustpilotGetting property in UK is as complex as…
Getting property in UK is as complex as complex can be, but my agent Amy Ellis made it easy as ABC. She is patient, picks up calls, warm and knowledgeable of her work. I really enjoyed working with her and I am getting keys to my apartment soon! Hooray!!!!
1/5
TrustpilotWe currently have a formal complaint…
We currently have a formal complaint live with Leaders. I'll say no more on that for now. I came on here to see if we were alone in the respect of finding Leaders a company that has gone down the plughole in respect to customer service, it seems not, with many others voicing dissatisfaction. One look at your idiotic advertising campaign should scare people off, Letologists? Give me a break! Hardly conveys a professional image for one of the most important assets someone might own and need managing. I will return here with a verdict if and when our complaint is dealt with properly. If it goes all the way to the Omsbudman or your professional body then so be it.
Dear Bob Buckby,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotAbysmal
Abysmal, in an ongoing, consistent manner.Most recently, British Gas emergency visited for a broken boiler in February 2022 and told Leaders that our central heating needed clearing as was full of sludge. Leaders did the usual job of passing a message to someone else (the landlord in this instance) and then didn't bother with any kind of follow up at all.Landlord said they didn't want to do anything yet, ten months ago.Our 8 year old's bedroom was 11° last night with our heating on full for over 7 days now.100% of the time we are fobbed off when we have a problem.Avoid like the plague. They have no qualms in allowing landlords to break tenancy laws and are seemingly completely happy to allow landlords to add bodge on top of bodge with no thought to the safety of their paying tenants.
Dear Paul,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotAwful
The letting process was relatively straightforward but the property management service is absolutely shocking. We have been dealing with Kelly Collins, and have been waiting over 3 months for a number of issues to be fixed. Even getting a broken toilet seat replaced has still not happened and we reported this 3 months ago. They do not get back to your emails, you have to constantly call up and are given false assurances. I feel sorry for the landlords because they will likely be unaware of how bad the service actually is, which will no doubt result in many tenants handing in their notice. We have taken steps to obtain the landlords details to let them know the situation. Will update review accordingly.
Dear Jonathan,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat
Polite, fast and professional during the inspection
1/5
TrustpilotHorrible Tenant Experience
Please avoid Leaders agent at all cost. I signed tenancy agreement on 16 November 2022. When I got key on 17 Nov and moved in, We found bathroom and washing machine infected with mould, leaking roof, radiator heavily cobwebs between panels, kitchen drawers are greasy, heavy furniture left out by previous tenant even though I was having unfurnished place and the list is endless.Due to mould, my family and I are worried about using the bathroom and never used the washing machine. I have to go elsewhere to do laundry.The place was previously treated for mould and leak roof which they never told me. The mould issue was even identified in inventory. They never bother to informed me before signing contract even though they were well aware of.I have been tossed between Sutton office, their maintenance department and customer care for last 27 days. No action has been take apparently due to they don’t able to contact landlord to agree the repair cost. I was told issues are not serious enough or trivial. When I exhausted with my efforts, requested to leave property. But I was told that I have pay new tenancy setup fees, inventory cost and pay rent until they find replacement tenant. I don’t know how this can be fair dealing in their book?When I raised complaint about the service through leaders customer service on 3 December and 9th December. I was told due to festive season, they will come back after 10Jan which is almost two months. What kind of the customer service is this?
Dear Raju Gandhi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotAmazing service received
The person I spoke to regarding a leak in my building was knowledgable and helpful always sends me the updates of what’s happening and I fell confident any issues she is always helpful Thank you Katy
Dear Leona,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLiam and the team were brilliant a…
Liam and the team were brilliant a difficult sale handled very well by the team always there for me and gave good sound honest advice best money I ever spent using leaders for my sale
1/5
TrustpilotPlease avoid dealings with leaders…
Please avoid dealings with leaders Nottingham, horrible experience all through. Deal with them at your own risk.Horrible experience getting a house to rent through them. The credit control team are also very laid back as they keep message me about arrears when my payment is up to date. I called them to rectify this yet they keep tormenting me with debt messages just because some one has refused to do his/her job. I do not recommend this company at all. Nothing pleasant about LEADERS NOTTINGHAM.
Dear Olu,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotVery helpful staff
Very friendly staff always answer the phone and always ready to help, made moving home seem alot easier than i remember it being. Jade our tenancy Manager is easy to get in touch with and very helpful.
Dear Shaun,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotHaving been landlords with leaders in the past
Having been landlords with leaders in the past and now having further dealings with leaders, we have always found them very professional. Susie has been very helpful, answering questions in a timely manner and always works in the best interests of the clients .
Dear Ruth,Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
3/5
TrustpilotThe people are great
People are great but have a lot to manage leading to delays in information.
4/5
TrustpilotEasy rental process and friendly agents.
We've rented a temporary accomodation from Leaders. The process was easy, friendly and straightforward.
5/5
TrustpilotThank you to Leaders and Helen
Big thanks to Helen for her guidance on the current rental market and for her help during the property's refurb process. Very much appreciated Helen's support and help to get the property relet quickly. Highly recommend.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHonestly I’m very satisfied
Honestly I’m very satisfied. Found a house week ago, I was in love from the first look, now I live here, just week after . Kristian and Jolanta did everything very fast , they was very friendly, and most important they was very happy for me . And , bonus they give us a gift boxes with a Heineken inside))). I recommend with confidence. You will be treated with big respect and u will be satisfied 100% Thank you !!!
Hi Victor Midoni, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotI have recently moved to a lovely flat…
I have recently moved to a lovely flat by Beckenham Place Park. There were a few complications with the purchase and Adrian and Riz from the Leaders Beckenham branch were very helpful opening up communication with the seller and freeholder and getting the purchase pushed through. Tim G.
4/5
TrustpilotIts been a roller coaster ride for me…
Its been a roller coaster ride for me and my family to secure a property to live in. Thanks to Rosie and her efforts, we finally have a place to call home. Thank you Rosie for everything.
Dear Edward, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotMitch At Leaders Bromsgrove is 5*
Mitch At Leaders Bromsgrove is 5*! If more stars could be given they would be!! It’s been a challenging experience getting my approval for the property we are moving into tomorrow, but he has been amazing! He’s gone above and beyond to help me and my partner, I’m a total nag where it comes to asking questions & I have absolutely no patience, Mitch has always given me all information required with no hassle. He’s kept me up to date every step of the way by email and calls, not once have I ever had to chase anything up! Genuinely lovely guy! 10/10 Service! Absolute asset to the Bromsgrove team! Thank you so much!
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