Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Profit driven, ruthless, con-artists. Unprofessional. Shocking.

I paid a holding deposit for a property following full disclosure about a past IVA and CCJ to be notified AFTER I hadn't passed their credit checks, the property was being re-advertised,, and I wouldn't be receiving the funds paid. Spent a whole day trying to fix the issue, as I was told it was the CCJ which was actually satisfied. Informed I only needed to provide email proof of settlement. After providing this, the reply stated actually it wasn't the CCJ, it was the fact the *settled* IVA amount was too much, even plus a guarentor, to be accepted! Unprofessional, cold, profit driven, communication isn't consistent and clearly staff aren't fully educated on the legalities of renting or they would have said no before pushing me to pay the holding deposit! I hadn't even seen the property, on requesting prior, they said no one does anymore, you have to be quick and put the funds down quickly from seeing a virtual tour! Really disappointed. Single mum of 3 and an NHS nurse. Fortunately I don't treat my patients this way! Shocking.

Donna · 27 January 2023

★★★★★ 5/5

Trustpilot

Leaders have managed my property for 15…

Leaders have managed my property for 15 years. With all the new regulations and certificates that are needed now I don’t have to worry about anything as they keep me up to date. Rob Perry is very approachable and professional, and the whole team are always very helpful.

Michael · 22 March 2024

★★★★★ 5/5

Trustpilot

Stress free letting agent

We have nothing but positive reviews to leave for this company. Since we started the process all steps have been simple and stress free. Now we are settled any maintenance issues are resolved very quickly. We are very lucky to have a young lady called Mahema act as our property manager. She is always on the end of the phone if we need her and can’t resolve any issue we raise quick enough. Thank you for all your hard work Mahema. It hasn’t gone in noticed :)

Kiim · 26 January 2023

★★★★★ 1/5

Trustpilot

I rented through Leaders for over 10…

I rented through Leaders for over 10 years. In that time the inspections were irregular with long periods of time when they don’t bother or stick their head in the hallway and say everything is fine, and when we did point out issues, we never got any reply and follow up or even copies of the inspection reports. Things we reported to them were not actioned, leaving us with leaks, mould problems and a drafty house. When we left the house the real problems began. Leaders just hold on to your deposit making all sorts of “issues” so they don’t give you back your money. When you contact them to try and move things along they give you a whole load of excuses. This is totally disgraceful behaviour given the claims they make about how they care for their tenants. It’s a lie. They don’t care, they are not professional, and lie to you about your contract and deposit return. Don’t trust them and whatever you do don’t rent through them. You will be out of pocket. The pain that we are going through is unmeasurable so please don’t put yourself through it. Don’t touch them with a barge pole.

KRD · 25 January 2023

★★★★★ 1/5

Trustpilot

Leaders Bournemouth- I logged on the…

Leaders Bournemouth- I logged on the system that my washing machine had broken on the 28 December 2022, they only brought it to the landlords attention on the 12th January 2023. On the 16th a 3rd party gave a quote, this quote was only sent to the landlord on 19th Jan 2023, when I phoned the excuse was it broke during the holiday period!! The quote was only sent because i phoned to complain and asked to speak to a manager, who to this day has not bothered to phone me. Absolutely sub-standard service. I still dont have a washing machine i am so frustrated

Lorraine · 25 January 2023

★★★★★ 5/5

Trustpilot

Good contact

I was in touch with Selwyn Pacheco at Leaders estate agents, he was very helpful and communicative and I would definitely recommend.

Andrew · 13 July 2026

★★★★★ 5/5

Trustpilot

Lovely and helpful

From the first contact to arrange a viewing to picking up the keys, Leaders have been lovely and very helpful! Very friendly staff, always happy to help! Special thanks to Harrison and Ryan for helping us!

Nico · 22 August 2022

★★★★★ 5/5

Trustpilot

Great property management: Annalise collins

Annalise has been my property manager for a few months now and she is simply amazing. I had a few maintaince issues in my flat and she managed to chase things up for me and sort them out in no time. She always gets back to me if I have any queries. I am really grateful and thankful to her.

Nancy · 31 May 2023

★★★★★ 5/5

Trustpilot

Thank you very much Bilal Raqeeb

Thank you very much Bilal Raqeeb! The service was amazing by yourself and very quick and swift. Appreciate all your efforts and I highly recommend you and your service to anyone! Made me feel soo secure and guided me through the whole process as well as answering all my queries with such information! Big thank you to you and will definitely recommend you to my friends and family. Thank you so much and all the best Bilal !

Adebisi · 30 March 2023

★★★★★ 5/5

Trustpilot

Chester Leaders have been incredible

Chester Leaders have been incredibly helpful and professional during the whole time of moving into a new apartment. Very kind and patient, Chloe was especially great and helped us a lot. I can’t recommend Chester Leaders enough!

Jake · 8 July 2022

★★★★★ 5/5

Trustpilot

The staff was very helpful

The staff was very helpful. This made the whole process quick and easy.

ONYINYECHI · 11 September 2026

★★★★★ 1/5

Trustpilot

Leaders Harlow horrible at end of tenancy

They stop responding to calls and emails as soon as you hand the keys back. Checkout inventory completed the day after keys were handed over, everything was deemed to be fine with no deductions. Still it took them 34 days to process the return of the deposit, with it taking up to another 7 working days to actually receive it in my account. Many calls and emails in-between with no response until I informed them I was starting the complaints process.

Bevala · 20 January 2023

★★★★★ 5/5

Trustpilot

Aftercare service...

Myself and my partner first started dealing with Leaders in December 2022 when we moved into the Horsham area. The level of service at the time was excellent and it didn't stop there.After we moved into the property the level of aftercare continued particularly with Leon Parker, the property manager. We had several questions relating to the property and even needed to make an amendment to our contract which was quickly rectified. Leon even recommended some local pubs/restaurants/shops etc as we were new to the county. Very helpful!We would both highly recommend Leaders to anyone.

Steve · 19 January 2023

★★★★★ 5/5

Trustpilot

Good agent to work with and fast…

Good agent to work with and fast response time, i love their 3D presentation of desire property, it helps alot .

Temidayo · 19 July 2026

★★★★★ 5/5

Trustpilot

The service from Emily Brooks was…

The service from Emily Brooks was fantastic. The speed and efficiency she has shown dealing with a property I am looking to rent has been absolutely brilliant. Thank you

Rob · 26 April 2023

Trustpilot

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Adam · 12 October 2026

★★★★★ 4/5

Trustpilot

Very good

I haven’t had any problems so far and been very helpful with information that I have needed

Catia · 15 August 2026

★★★★★ 5/5

Trustpilot

Simon at Ravenshead 5****

Simon at Ravenshead office was an absolute star. If it hadn’t have been for him keeping me informed by constantly liaising with the other agents and solicitors I would never have known what was going on! His help, support, empathy, professionalism and ability to go the extra mile is second to none, I cannot stress enough how good he was and my gratitude for his hard work, you have a fabulous employee in Simon who made this 82 year old lady feel very well cared for throughout the who move.

Caroline · 14 January 2023

★★★★★ 1/5

Trustpilot

Unprofessional

They ask you for a review before viewing apartments and when you give them a review they don’t show up!!! Unprofessional.

Farah · 18 July 2026

★★★★★ 5/5

Trustpilot

Top marks for Rob Perry at Colchester

I have been dealing with Leaders for a number of years now and I am very satisfied with their help and advice. Special thanks must go to Robert Perry at the Colchester office who looks after all aspects of the property that Leaders manages for me. His calm and friendly attitude and expert and official advice he gives me is top class.

Mary · 23 April 2024

★★★★★ 5/5

Trustpilot

Satisfied with their customer service…

Satisfied with their customer service and their activeness to situations

Ebz · 29 September 2026

★★★★★ 1/5

Trustpilot

been trying to make contact with the…

been trying to make contact with the director @ great sankey for weeks now

Trevor · 3 September 2026

★★★★★ 5/5

Trustpilot

Thank you Lee Walker for your valuable…

Thank you Lee Walker for your valuable support. It was good to know you. Whenever i need a help you were next to me.Thnx againYilmaz

Ybal · 15 August 2023

★★★★★ 5/5

Trustpilot

Courtney Anderson is our new property manager

Courtney Anderson is our new property manager. She has promptly addressed all pending queries we had. We are very pleased with her. Her friendliness and professionalism made the difference in our experience with leaders. Thank you.

Lincoln · 9 August 2022