Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company, from start to finish and still on going problems, was let a house that was not fit for purpose and shouldn’t of been let , agents words! Black mould everywhere, walls so damp they were wet half way up, filthy worn carpets, constant problems to the point of three pages full of problems .After 18 weeks of at least two trades a week coming in and half refusing to do the works as so much! I’d had enough. From flooding toilets and blocked drains we had to clear, broken steps which I twisted my ankle on, a bath unusable, windows that didn’t open properly so no fire escape, massive hole in bathroom window u could put your hand through, shower pump didn’t work, boiler been reported as dangerous and needed replacing but nothing ever done about it, aga nearly went up as had been messed around with, to name a few things It has made me ill through the stress and the black mould spores on my lungs, to add insult to injury they are still going after having moved out over two months ago asking us to pay to clean the threadbare carpets ( even though we had as they were black with dirt) and they’ve been thrown out since! To pay to have the walls redecorated even though have all the evidence of the mould and damp. Seriously appalled by our treatment whilst renting through them and still now too, the stress has beyond and made me very Ill. We’ve been lied too along the way and literally no support from the agents at all and

Louise · 20 February 2023

★★★★★ 5/5

Trustpilot

Managing My Properties

I think Jade is brilliant. She manages my properties really well. Always helping me find the right tradesmen and understanding how to solve any issues that arise efficiently and in a very professional and understanding way. I definitely recommend her.

Pipli · 29 March 2022

★★★★★ 5/5

Trustpilot

Lillian was fantastic

Lillian was fantastic, within a week we were all sorted 👍

Jeanette · 8 July 2024

★★★★★ 5/5

Trustpilot

Thanks Lillie and Selwyn!

Lillie and Selwyn have both been really helpful with all our many queries about our move! It’s really appreciated as moving can be stressful, and having someone you know you can contact with any questions makes it a lot easier, thanks!

Alfie · 23 February 2026

★★★★★ 5/5

Trustpilot

Awesome Customer Service

I would like to say thanks to Charlotte Brassington for dealing with my query quickly and efficiently. Response to my emails were always friendly and professional. My query was resolved quickly too which made me very happy.

Mark · 10 August 2022

★★★★★ 5/5

Trustpilot

Leaders in St Ives fantastic

Leaders in St Ives have been so good in helping us last minute when our tenant pulled out. Eliza and Tawnee went above and beyond to help, would highly recommend. Thanks from Lee and Tori

Lee · 29 October 2022

★★★★★ 1/5

Trustpilot

Leaders of Worthing

Leaders of Worthing used to be great and I have had a successful relationship with Leaders for many many years but now they have severely gone downhill. They don’t provide good tenants or great service. It is a one way relationship where they are more interested in taking your money and talking down to you than working as a team. I have 3 flats coming up for rental in the next few months and looking for new agent recommendations, won’t be using Leaders Worthing!!

Catherine · 13 February 2023

★★★★★ 5/5

Trustpilot

The new future of letting agents!

Been in tenant in my current home for over 6 years now which has been managed by Hill & Clark now known as Leaders throughout and had around 4 different property managers during that time. Recently, I enquired regarding a new fixed term tenancy renewal.I must give full credit to Hollie our current property manager. Her professionalism is second to none, friendly plus understanding and works directly in the middle of impartiality between the tenant and landlord interests and that’s the way it should be. Resulting in a great new renewal for both parties. Overall, since Leaders have taken over I am also impressed by the friendly touch on their letters and E-mails regarding inspections and maintenance than previously being told what’s happening on a certain date with legal wording. It’s a great new fresh approach and keep up the great work.

Adam · 12 February 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Couldnt ask for any smoother service! Very efficient, professional and friendly throught the whole process. Everything is online so if you are a busy person like myself it is the best you can ask for!

Mr · 24 October 2022

★★★★★ 5/5

Trustpilot

Selling a property

The team of my local branch were excellent in every way from the first visit to the final Exchange and Completion. Why would I recommend them?Professional, knowledgeable about the market and procedures involved and quick to get back with advice. Above all, a sense of humour - absolutely vital in the stressful world of selling a property.

LJV · 7 August 2024

★★★★★ 3/5

Trustpilot

THEY ARE GOOD AND CAN COME TO YOUR ACID…

THEY ARE GOOD AND CAN COME TO YOUR ACID AT ANYTIME, ONCE YOU CALL.

Okon · 8 September 2026

★★★★★ 1/5

Trustpilot

THEY WON'T GIVE YOUR DEPOSIT BACK- I…

THEY WON'T GIVE YOUR DEPOSIT BACK- I finally ended my contract with Leaders on the 30th of Nov 2022, the landlord is happy to realize my deposit, however, Leaders isn't giving it back when they don't have any REASON to keep it. Now I have to get solicitors to get my deposit back. I have complained about Leader so many times, Leaders manager doesn't take any customer's complaints seriously and they DONT CARE. AVOID this company if you dont waste your time and money.

Customer · 7 February 2023

★★★★★ 1/5

Trustpilot

Nightmarish experience

It's hard to describe what it went right during my experience as a tenant using Leaders as letting agency.My personal experience has been accompanied by a lot of confusion, as I did not have one fixed reference contact and I had to interface to many different people and agents throughout my tenancy. This resulted in having to re-explain the whole background/needs/problems multiple times before being understood and helped.To me, those are the three main issues I have been experiencing (there could be others, but let's keep it short)1) At a certain point during my tenancy, I needed to amend the tenancy agreement to allow my girlfriend to move in with me.it took more than 2 months tot them in order to make proper changes in the agreement, wasting our time in additional (and not needed) background checks on all of us (the background checks were already carried out on me 4 month before my girlfriend would join). 2) I requested a second set of key fobs (for my girlfriend's usage) to enter the building. It took about 3 months to have those after issuing the agreement amendment, while the agents kept changing their version and excuses about why it was not possible to make it faster.3) As a final side effect of my tenancy amendment, they changed for no reasons and without proper notification the reference code for the standing order to pay my rent. Final result: additional time spent explaining to I don't know how many people that they received my money and there were no missed payments from my side

Ruggero · 7 February 2023

★★★★★ 5/5

Trustpilot

I was very pleased with the outstanding…

I was very pleased with the outstanding customer care shown by Jolanta and Lillian. Moving from Leeds to Northampton was not easy at all. Lilllian was supportive throughout the whole process and always provided the right information.

Luis · 28 July 2022

★★★★★ 5/5

Trustpilot

We dealt with tom from bury St Edmunds…

We dealt with tom from bury St Edmunds office he was brilliant from start to finish

Jamie · 25 August 2026

★★★★★ 5/5

Trustpilot

I have rented for many years through…

I have rented for many years through Leaders in Southend. I have nothing but good things to say about them. They take care of their tenants as well as their Landlords. Jo Clark has always gone the extra mile to make sure all concerned are happy. She’s a credit to the company. I highly recommend using Leaders. Always friendly and professional.

Alex · 24 May 2024

★★★★★ 5/5

Trustpilot

Thank you

First time of renting for my husband and l but been made a pleasant and efficient experience thanks to Sam, thank you for all your help and securing our first rental

Bev · 9 March 2023

★★★★★ 1/5

Trustpilot

Immigrants: Avoid like the plague!

I am an immigrant and I rented a property under Leaders (Northend ,Portsmouth Branch) last 2018. I was pregnant then and I wanted to get my husband to come and join me in the UK. Before signing the contract, I told Leaders that I need a certain document from them to help my husband’s visa application, just to prove that I am renting a 2-bed property and he has somewhere to stay when he comes. They said that this will be okay and they are happy to provide the said document. However, after signing the tenancy contract, they backed out. I was in a lot of stress. I felt bullied as they said that the promise was done verbally so I can not really pursue them. I ended up losing my baby from all the stress and worry they caused me. Now, I’m buying my first home, and however beautiful the property offered by Leaders, I vowed never to transact with them ever again. AVOID LIKE THE PLAGUE!

Pretty · 2 February 2023

★★★★★ 5/5

Trustpilot

As a Tennant I would just like to…

As a Tennant I would just like to mention Anna who has always been there to reassure and help. Anna has treated me with respect and goes out of her way to sort out any problems. Thank you Anna

Anne · 20 April 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!

If I could rate as zero, I would.Absolute shambles of a letting agency.No interest in tenant's needs, they consistently ignore or play down your requests for work and take landlord's side in everything. They tell outright lies, so if you're ever unlucky enough to rent through them, back up every single conversation in writing.Been waiting 4 months now for a return of banned fees they took. Nobody gets back to you. Ever!Boiler's had a condemned sticker on for 3 years - they won't do anything about it and insist it's 'only advisory.Promised to support us trying to find a new home after a no fault eviction - received no help or call backs when properties came up, when they promised they'd let us know.8 years of being refused permission to decorate or recarpet, only for permission to be magically granted after we'd received the Section 21 eviction notice.They closed the Oakham branch we were with and never even bothered to tell us! Found out Stamford have taken over our property management through sheer luck. Avoid at all costs is my advice.

Becks · 31 January 2023

★★★★★ 5/5

Trustpilot

First time landlord…

I'm a first time landlord and after speaking with several local agents I decided on Leaders New Milton. The service and engagement from the start has been brilliant. The principal direct contacts Mike Kunzi (Poole based) and Daniel Mawer (New Milton) are very 'on it' and have basically enabled me to focus on getting the house ready while they found the tenant and sorted all the paperwork, legal stuff etc. If you want to use an agent who do actually take the care and the stress out of renting your property then I'd definitely recommend Leaders

Jason · 31 January 2023

★★★★★ 1/5

Trustpilot

Useless, unprofessional, do not respond to applications, just data grabbers (phishers)

Called number puts through to application form? Then sent application form with all details asking as soon as was on site. No response for 4 weeks to then tell me property gone??? May have gone but if had any sort of professionalism would respond. Don't bother all hust seems to get info/data. Imo scammers beware!!!!

Simply · 4 September 2024

★★★★★ 5/5

Trustpilot

Alex was very helpful

Alex was very helpful Regards Lee jones

Lee · 4 September 2024

★★★★★ 1/5

Trustpilot

Service? What service?

As a landlord I have found Leaders offer a wholly unacceptable service. I have a tenancy that’s due to renew I have had to constantly chase, never have a call from them or any proactive contact. My tenants are in the dark and I am in the dark. With days to go everyone is fevers uncertain and uncomfortable. DREADFUL!!!!

Derek · 27 June 2024