5/5
TrustpilotThey are true professionals at what…
They are true professionals at what they do and very helpful. I can only express my gratitude. Thank you.
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,236 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,236 reviews on 1 platform.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLeaders Luton has been a huge help with…
Leaders Luton has been a huge help with us finding a flat. My husband and I moved to the UK recently and are new to the processes here. Bilal Raqeeb, our main point of contact, was extremely helpful in walking us through the process and explaining everything!
1/5
TrustpilotAVOID AT ALL COSTS!
From moving in on 08/09/2022 our experience with Leaders has been a living nightmare, we wasn't allowed to view the house and was sent a video tour and now we know why. Every single room is covered in damp which they sneakily hid in the video tour, we was led to believe we was moving into a newly decorated home with no issues. Leaders knew i was 35 weeks pregnant at the time and still allowed me and my boyfriend to move in claiming they didn't realise how bad the house was which was clearly a lie as they'd tried covering it and had people in to touch up all the paint work before we moved in. On arrival every single window had broken seals, covered in mould aswell as the skirting boards having mould allover them aswell. It took us less than 24hrs to realise how bad the damp was after a bad downpour of rain. The attic bedroom has no heat source making it feel like walking into a freezer, water dripping down the back wall and also from the ceiling. The dining room and living room was that saturated in damp the plaster was bubbling and coming off the walls, the bedroom our newborn was expected to live in had damp patches all over the walls and wet through, aswell as the second bedroom being left to get worse and worse no matter how many times we reported it. Leaders have taken no responsibility for any of this and down played it for months. Our baby is now nearly 3 weeks old and they've still done nothing about the growing damp issues in all the bedrooms. We've been given one excuse after another as to why we was allowed to move into such a disgusting home in the first place, when we asked to terminate the contract early due to being mislead into this home we was told that if we did we'd have penalties to pay leaving us stuck in a damp, freezing house with a newborn baby and mould coming back days after cleaning it. We will never rent through leaders again and been declined reduction in rent due to all of these issues. Honestly just avoid at all costs, all they care about is money!!!!
Agent replied · 20 September 2023
Dear JadeWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have asked a senior member of the team in branch to make contact with you to address this matter.Many thanks, Customer Care Team
5/5
TrustpilotGreat service and communication throughout, would definitely recommend!
It’s been a while since we have been in private renting, we was surprised with how different the process is to years ago and how difficult it can be, compared when we last was in private rented accommodation. We have for weeks been trying to find a suitable property for our family through many different agents and came up against full lists or nothing available. We happened to be in Bromsgrove by chance and decided to go in to Leaders, we was greeted by Kim who immediately made us feel welcome and went through our details and what we was looking for. She listened intently and was able to offer us a new property to the market, that she felt would be suitable for our family. She acted quickly and efficiently after taking all our circumstances into account, our application was put forward. She was great at communicating throughout the process keeping us updated and feeling reassured the whole time. Our experience couldn’t have been better! We would definitely recommend Leaders as a property agent for anyone looking to rent the service we received was consistent throughout.
Agent replied · 20 September 2023
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTry to avoid at all costs
When we had our first visit to the property that we were about to rent, we have been promised that it will be cleaned painted etc etc etc. When we entered in the property it was full of dog hair, dog urine, bad smell and I can go on and on. In the 3 years that we have lived in, we have painteed the house, all of it, deep clean the carpets (multiple times) mainained the garden, pressure washed the slabs, the house was left almoust as new condition. Now the fun begins, we are 2 months + and we have not received the deposit back. We have chased loads of times, write to the complain department, write to the agents write to everyone and all we got is promises that we will see the money back. If you are a Home owner this is the treatement that your tenant get.
Agent replied · 20 September 2023
Dear Emi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
Trustpilot*** Stay away from this company if they…
*** Stay away from this company if they are also managing the property ***Our nightmare started in August 2018. There was a lady called Amy (she is not working any more though). They took all my details wrong. I paid deposit, NDO fee, insurance and 6 months rent in advance (probably because I'm foreigner) beginning of August and had arranged to meet for the keys on Aug. 22. 1 week before, I asked them to confirm if all is good but they told me that they cannot find my details. So we had to reschedule the furniture company. Costed us around 110 GBP if I remember correct.Now, we are again at tenancy renewal period. 3 days left to expiry and still no responses to our numerous numbers of e-mails. Our Property Manager, Sales contact person and many other people from Leaders have changed 4 times in a year. Every time, we were sending an e-mail to a new property manager or another person from the lettings. They cannot even keep their employees happy. Last year, there was a guy called Jamie who has been incredibly helpful but heard that he moved to Tucker Gardner. Moving a house is already stressful. If you want to add more, please go ahead. Otherwise, stay away from Leaders Cambridge (both branches). They simply do not respect the tenants and have a strange an attitude their clients.
5/5
TrustpilotAlex was really helpful and kind.
Agent replied · 29 August 2024
Dear AlbaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGood experience
First time finding a house to rent in Hampshire. Honey has been really helpful and quick in responding emails back to me and managed to arrange a viewing time for me, I had a good experience arranging the viewing with them and I'm happy to have found Leaders.
1/5
TrustpilotIf there was only a way to give no…
If there was only a way to give no stars!Absolutely AWFUL agency! If you’re smart you’ll stay away, no matter how desperate you might be for a house!They don’t bother with the tenants and does not manage to keep their promises!Firstly they arranged for us to view our property TWICE and both times they have not showed up or made us aware that they would not make it.Secondly, they moved us in a house that was in horrendous condition, but promised that whatever needed doing in the house was going to be done.I could go on and on about how RIDICULOUS they are as an agency, but if I was to write down all the details, it would reach maximum text capacity.STAY AWAY from them! They’re robbers and liars!
Agent replied · 20 September 2023
Dear Milena Cristina Correia,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team Dear Milena Cristina Correia,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotBest service i ever received.
Best service i ever received.Malik Miah is the best agent i ever meet, since 2 weeks he helped me with all the procedures for the flat, he was with me every day.Keep going like that.
Agent replied · 20 September 2023
Dear Larisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat experience!
Great experience!Prompt response, customer need driven and purposeful engagement are ways to describe the people I engaged on the way to securing a property with Leaders. Alex is particularly fantastic, thank you and I will recommend any day.
Agent replied · 20 September 2023
Dear Abiola,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Charlie at Leader Lettings. He’s a highly capable professional who clearly understands every detail of his role and takes it seriously.
5/5
TrustpilotVery impressive
Very impressive the way we have been treated by Leader and its representative Cara Maleedy. The whole process was fast and smooth, not to mention the lovely welcome package Cara made for us. Really, really appreciated that!
Agent replied · 20 September 2023
Dear Mateus,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotAbigail is an absolute 5 star worker.
Abigail is an absolute 5 star worker.Had some problems with my hot water and Abi was straight on the case to get it sorted.Had problems with my heaters and Abi was straight on it as well.She is very polite and helpful whenever I have any issues with my property.Would definitely recommend.
1/5
TrustpilotExtremely unacceptable discriminating…
Extremely unacceptable discriminating behaviour.Having called the letting department Stamford, to arrange a viewing on a property to let, I was informed that the property would not be suitable for myself and children, as the bedrooms are extremely small and they would only accommodate a bed and no other furniture, therefore the agent felt this would not meet my family needs.I expressed that surely I should be afforded the opportunity to make this division myself, however I was still refused a viewing.I will not contact this company again for any property they are marketing and feel that the landlords paying for their services should be made aware that the company are not working in their best interest.Maybe this is why the let agreement made last week on this property has fallen through.Extremely unprofessional letting agency, with no customer service skills and lack of knowledge on their own discrimination polices they are supposedly governed by.
Agent replied · 20 September 2023
Dear Consumer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotGood experience through out the…
Good experience through out the service. Easy to communicate with and very helpful
5/5
TrustpilotAmazing work from Aleyna helping me…
Amazing work from Aleyna helping me finding the right property to my standards
5/5
TrustpilotThank you Julie!
Julie has been so supportive throughout our tenancy so far and always replies to my emails in good time and does everything she can to help get any issues sorted for us.I am so grateful for all her help and for the fact she goes above and beyond.
1/5
TrustpilotSteer well clear
I wouldn't recommend the office at Nottingham at all. Horrible experience. Unprofessional, dishonest and incompetent at managing our property. Inconsistent property reports, done randomly when anyone can be bothered. Failure to inform us of issues arising from our tenants, insisting 'well they probably won't do it anyway' rather than even giving us an option. Reluctance handing over original receipts and secretive over huge extra fees added. Ever changing staff in an intimidating office environment where they message each other behind your back rather than talking to you or each other. No response from emails. Connor Pritchard doesn't deserve the position he has here. Provocative and poor attitude led to a very stressful situation.
Agent replied · 20 September 2023
Dear Mp,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
Trustpilot0 stars
0 stars leeches and parasites. Trust pilot is not fabricated. i believe every bad review on here. Thanks Trust pilot.. No thanks i would rather not get in contact.. I only talk with good human beings. And sorry 0 is to high. minus 10 is about right
Agent replied · 20 September 2023
Hi John, it's really disappointing for us to read your comments and learn that you are so unhappy with us here at Leaders. We'd really like to speak with you about this to see whether there is anything we can do to turn your experience into a more positive one, we would ask that if you're happy to do so that you contact us by writing to us at customerservice@leaders.co.uk or call us on 01344758596, by discussing this with you directly we can get a better understanding of what went wrong and will try to resolve this with you wherever possible.Kind Regards,Leaders
5/5
TrustpilotThanks Honey!
Communication with Honey has been really swift and polite. She's been really helpful.
Agent replied · 29 August 2024
Dear Anya BowkerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelen and the team always on hand to…
Helen and the team always on hand to help with any problems that came about in our house and quick to get someone out or to text me.
Agent replied · 20 September 2023
Dear DylanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf I could leave 0 I would definitely…
If I could leave 0 I would definitely don't recommend renting from them my house is covered in mould the walls are wet and the ceiling in my son's room is socking rand leaders and they said it's ok it's only a bit off water my boys are constantly in plans out off hospital with asthma so the cold weather is coming up and it's going to worse because are to lazy to do repairs that need to be done. My daughter bedroom has had chuck everything away including her mattress because the mould was that bad I can't wait for my contact to end useless leader are. Never would I rent again from them
Agent replied · 20 September 2023
Dear Chloe We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotSimple process
Simple process, friendly people in a professional business.
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