Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service, we were tenants. Our landlord refused to maintain the property for 2 years of tenancy. We complained to leaders through out the tenancy about leaks from a bathroom through the sealing and the roof showing mould and paint chipping off. The landlord kept trying to put our rent up. Leaders didn’t communicate and we’re happy for the landlord to be a rogue landlord, we have left the property and the landlord has tried to hit us with a £2000 bill part of this is water damage from the leak they refused to fix. Leaders seem to think this is ok. Would never rent from them again and would avoid them at all costs, the stress has been unbearable for our family

Victoria · 28 October 2022

★★★★★ 5/5

Trustpilot

Gemma and the team always give great…

Gemma and the team always give great service and help all they can, I have rented with them for 4 years and would 100% recommend to anyone looking to rent or buy to use hill and Clark.

Adam · 18 March 2022

★★★★★ 5/5

Trustpilot

Really helpful staff

Really helpful staff, Mark and Damon made the experience very pleasant!

Mrs · 10 May 2024

★★★★★ 5/5

Trustpilot

My Case was dealt by Alfie Orvis

My Case was dealt by Alfie Orvis. He helped my a lot when I was leaving the property. All 5 stars for his dedication and support so far.Thanks Alfie

Tauseef · 13 February 2023

★★★★★ 2/5

Trustpilot

Would not recommend

I would not recommend letting from this agency.They are very professional at first, but after you reserve a property, they are a nightmare to deal with. I was sent around 3 emails every day asking me to work with multiple different systems to get things set up. The abundance of emails then lets them hide things in the small print. I did my best to read all of the emails, but it was just too much to try and get through and I missed a couple of things.This means that although the property we viewed was advertised as having access to the loft, it was then added to the contract fine print later that we wouldn't have access. This caused delays in the process as we didn't want to sign a contract that had things we hadn't agreed to. The more you delay, the more they email you... a vicious cycle.

Jonathan · 26 October 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THIS AGENCY

Leaders Northwich you are absolutely appalling...right from the beginning to taking a month to fix our SHOWER DURING TENANCY WITH YOU to still on going even though my partner and I have moved out of a property of yours on the 10th of September. My partner's cousin who lived with us was to remain in the property, we notified you of myself and my partner moving out in June and no paperwork was started when we notified and still seems nothing has been done. My partner and I are still on the contract of a house that WE DO NOT LIVE IN! The cousin that continues living there and the new tenant have no contract drawn up and they cannot set up a gas and electric account until my name is no longer on the contract of the house so you are delaying everything for them! All you are good at is chasing for money. On the 14th of September you sent me a text message to pay the rent although I DO NOT LIVE THERE. The current tenants had to send us money to send to the agency so that we do not get into debt. Come 14th October, 3 days from the due date of rent, I received another text chasing ME for money again, yet again payment was sent, but of course again... RADIO SILENCE!! It is now the 25th of October and we have had NO REPLIES FROM ANYONE! Several emails from us asking for updates, called two weeks ago and yet another person got involved and made false promises of a call back or an email and things being sorted within a week and STILL NOTHING!! I am in a new house with my partner and we keep getting harassed by the agency for money but to sort our departure from the house for us, nothing. This review will be uploaded everywhere possible as I have had enough! You have drained enough of mine and my partner's energy. If nothing is done after this review, we will be going to citizens' advice. After that we will come to the agency in person and demand to speak to the landlord over the phone to sort this out. This has to end at some point! PLEASE DO NOT RENT WITH LEADERS! I AM NOT THE ONLY ONE WITH AN AWFUL EXPERIENCE!

Oliwia · 25 October 2022

★★★★★ 5/5

Trustpilot

Leaders letting were fabulous helping…

Leaders letting were fabulous helping us to get the house that we wanted. The process was very easy to follow and very quickly achieved. Thank you to Kristan and Yolanda.

Amanda · 7 January 2023

★★★★★ 4/5

Trustpilot

Very helpful !

Very helpful ! We purchased via Leaders Waterlooville & Annie was really helpful in moving things forward for us. Not easy with 7 of us in the chain ! Thank you to Annie & her team !

Maxine · 14 March 2022

★★★★★ 5/5

Trustpilot

Amazing

My property manager Ellie is so helpful and has always been proactive with anything I’ve asked. I have also spoken to Laura before whilst Ellie was off and she was also amazing. Really recommend.

Peter · 2 August 2022

★★★★★ 5/5

Trustpilot

Happy with leaders

Happy with leaders. Easy move in. Fast & simple procedures.

Vyshnav · 15 September 2026

★★★★★ 1/5

Trustpilot

DO noT RENT WITH THIS COMPANY

This has been by far the worst rental experience Ive ever had, and I've been renting now for over 17 years.First of all, we are internationals. Before moving in, we asked how to get electricity and gas sorted. They advised us that these would be available for 2 weeks when we moved in, and that would give us time to sort out more formal contract. We moved in - of course, no electricity whatsoever.Moreover, the house was FILLED with garbage when we arrived. Mould in the washing machine. An overgrown garden you couldnt walk through. Hand prints very wall. Stains all over the bathroom. Filthy oven. Very THREE steps I vacuumed, I completely filled our vacuum's containers. You honestly couldnt breath in there.We contact our agent - Lukasz - immediately, who advised us that we only need to do a 'good clean' at the end, because clearly the house was a mess.Now, this is included that our heating went down - took them 5 days to fix it in winter. Our washing machine broke - took 7 WEEKS and literally 30 emails /phone calls for them to even consider replacing it. Our tree collapsed in our backyard after a storm - took them a month to send someone. And the backyard fence also blew over, took 4 months for a fence to be replaced. Oh, and the owner hasn't paid counsel tax for several years, and someone came by the house to evict us/collect property for unpaid taxes.So at the end of tenancy, THEY SEND US A BILL BECAUSE THE HOUSE for 'CLEANING' and cleaning the 'OVEN' Leaders has alot to answer for in my respects. Not only do they intentionally ignore the first 5 emails you send, but then you try to talk to a senior manager, and its a different manager everyday. And they absolutely never call you back.In fact, to my most recent complaints voiced on google reviews and to their own company, they said a generic email of 'oh we try to achieve the highest standards' and of course, never actually contact me back personally. I think Leaders should be ashamed of the way they treat their tenets. We left the house 500x times better than we found - garden was perfect, no spots anywhere on the walls or bathroom, no junk in the rooms... and yet they still want to charge you 'a cleaning fee'Shame on you leaders

Katherine · 22 October 2022

★★★★★ 5/5

Trustpilot

Letting team @ Leaders in Bromley awesome!

The letting team @ Leaders in Bromley managed by Fiona is fantastic and awesome, very friendly and experienced. I was new to letting so Fiona spent considerable time going through what I needed to know and answered all my questions and concerns. I needed to let my property asap, so they got to work straight away, photos, floorplan and marketed on all the big property sites the next day, four potential tenants viewing booked the following day, two asking price offered the day after, all in all it took less than 3 days WOW!!! if that's not awesome I don't know what is. The service I received from Fiona and her team, in particular Cathey, was nothing short of first class. Thank you Fiona & team

KY · 25 May 2019

★★★★★ 5/5

Trustpilot

5.0 /5

5.0 /5 Excellent service from Leaders to date, easy to understand correspondence with useful links to insurance providers etc...really helpful to save time, when it is my first rental property and I have no clue what to do. Chris Ashton has been professional and friendly making the process go very smoothly.

Debbie · 20 July 2016

★★★★★ 3/5

Trustpilot

Rob from leaders has always done his…

Rob from leaders has always done his upmost in terms of sorting any problems with the property. Have been without an oven since before Easter but he was very apologetic and said he’d been away for a week which is fair enough and since he’s been back we’re now booked in for a new oven. He responds fairly quickly also.

Russ · 17 April 2024

★★★★★ 1/5

Trustpilot

The worst estate agency ever!!!

One of the worst estate agents in Woking for sure, scammers!They let me a property without releasing full information about the flat. They Whitheld the information that the heating is old storage heating that is not working properly, nor they knew or advise me how its working, basically during winter month it was below 15 degrees in the flat and they kept repeating themself that is fine all is working. They send engineer who done absolutely nothing didn't even checked the heater nothing, just kept arguing with me that it is what it is and basically i need to deal with it as landlord not the agents not going to do anything about it. Add to this all, the draft that was coming through windows and front door was unmanageable, this property should not be let to a human being! They don't know what customer service is, nor they have a common sense or decency to support tenants. Run away from them as they just take your money and do absolutely nothing afterwards.

Dovile · 19 October 2022

★★★★★ 5/5

Trustpilot

I want to say a massive thankyou to Amy

I want to say a massive thankyou to Amy, she has been so helpful throughout this whole process! Amy was so informative and made my whole experience as a newbie amazing!Thankyou so much!

Miss · 9 September 2022

★★★★★ 1/5

Trustpilot

Liars estate agents

My contract ended on the 16th of June. I was offered a full refund of my deposit. Also I am owed two weeks rent as they asked me to terminate my contract earlier. It is now the 7th of August. I still have not been paid in fullEvery time I emailed them, I was given promises that were never fulfilled10 weeks and counting, they have no respect whatsoever for their tenants

Robert · 7 August 2023

★★★★★ 5/5

Trustpilot

I have recently dealt with Angus from…

I have recently dealt with Angus from Leaders, and I have nothing but high praise for the service and journey that I had throughout the process. Will definitely recommend Leaders to any friends and family moving forward

Siobhian · 5 March 2022

★★★★★ 1/5

Trustpilot

Unacceptable!!

Unacceptable!!Myself and my partner have struggled with them for almost 2 weeks in regards to a house up for let. We have tried timelessly to book a viewing to be told ‘we will call you back’ to never receive one? We were told we had a viewing booked last Friday and was to be confirmed once they called the tenant to then not receive a call back or any kind of confirmation. It has been happening time and time again. We’re just going round in circles!

Melissa · 17 October 2022

★★★★★ 5/5

Trustpilot

Great service!!

Leaders in Leamington Spa have been extremely helpful in my property search. A big Thank you to Sara who has gone the extra mile for us. She is a true asset to the company. Highly recommended 👍

Tee · 4 March 2022

★★★★★ 5/5

Trustpilot

Val and the team were amazing from…

Val and the team were amazing from start to finish. I would highly recommend this estate agent. Thank you for getting our house over the line in time for Christmas.

Gemma · 29 December 2022

★★★★★ 5/5

Trustpilot

Let down by everyone, bar Leaders!!

I have had an absolute nightmare with the sale of my property, a whole host of errors made by my mortgage company and a solicitor that was ‘too busy’ to deal with these issues was extremely stressful. Yvonne Cranny my sales manager from Leaders has been my absolute rock through the whole nightmare. Yvonne would call me daily, chase the solicitors on my behalf, keep open honest comms between myself and my buyer and offer constant reassurance. I don’t know how I would have coped if it wasn’t for Yvonne.

Clair · 13 October 2022

★★★★★ 5/5

Trustpilot

Thank you to Iona for her excellent service

Thank you to Iona for her excellent service in assisting us with our exit and departure of our apartment we let through Leaders. Her service and prompt responses to our calls and questions were dealt with quickly and efficiently.

Mark · 3 November 2021

★★★★★ 5/5

Trustpilot

Efficiency & Customer experience

I would like to express my sincere appreciation for the outstanding service provided by Jake at Leaders Estate Agents.

Eve · 14 July 2026