Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA speedy property let.
From our first meeting with Fallon at the property we wanted to rent out to the new tenants taking residence was no more than a month. In between everything was dealt with quickly and efficiently and any our our queries responded to, usually by Rosie, in the same manner.All in all a pleasant, fairly stress free, experience made so by the pleasant, efficient and friendly branch staff
Derek · 29 May 2024
Agent replied · 29 August 2024
Dear DerekCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are happy to hear that Rosie was a great help and made your experience seamless throughout and stress free.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRecently sold our house with the…
Recently sold our house with the Worcester branch. It was a letting with the branch before. Got to say Nigel, Louise and Alex were great. Nigel went out of his way for us on many occasions and I hope that Leaders read this and give him recognition
Kelly · 20 January 2022
Agent replied · 20 September 2023
Dear Kelly Walker Langley,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI am really grateful to Chloe Keeping…
I am really grateful to Chloe Keeping my property manager.She has been extraordinary in handling my queries and always available….
Suzzan · 8 September 2026
★★★★★ 1/5
TrustpilotWorst property agents to ever deal…
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants.I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave in the property for atleast 5 years.They tricked me into taking entering a no deposit scheme which saw me paying more than £50/month for nothing. 6 months during my tenancy, they told me they were selling the property and i either had to buy or leave. I was not yet prepared to buy a property and with all the efforts i put to relocate with my wife and 3 children i was confused,depressed and stressed out that i had to start looking for a new home.I stayed in the property for more than 6 months while it was being sold and paid my rent in full an on time as i have always done. We had weekly visits from different persons that wanted to buy the house which terrified my children. I finally got a new place and i had to spend a lot of money again to move,look for new schools for my children,sygery etc. I made sure the unit was kept cleaner than when we initially moved in. Then a month later leaders sent me an email that i owe them £981 and i must pay the money. I also had the landlord at some point threaten me that since i was not a British citizen, he could make life difficult for me, that he knew people. This people are the worst of humans i have ever had to know. They are heartless and will prey on thier tenants
Emmanuel · 9 August 2023
Agent replied · 20 September 2023
Dear Emmanuel,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service
I moved my portfolio to Leaders around a year ago following issues with my previous Managing Agents, and this was the best decision I made. Iara Tomas has been looking after the properties and is always on hand when needed, I cannot thank you enough.
Chris · 27 April 2022
Agent replied · 20 September 2023
Dear Chris,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotProfessional & reliable service
Abul the Letting Agent was very approachable, engaging and professional. He was reassuring, took the time to listen and followed up my letting requirements as promised. Impressed with the service and his time, patience and courtesy. Thank you!
Cat · 2 February 2023
Agent replied · 20 September 2023
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotYvonne was a breath of fresh air and…
Yvonne was a breath of fresh air and really helped expedite the process. It took longer than I expected but we got there in the end. Yvonne and Leaders kept in contact throughout and gave me realistic expectations. Would recommend.
Odhran · 18 November 2022
Agent replied · 20 September 2023
Dear OdhranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI have had the best renting experience…
I have had the best renting experience with Leaders Northampton. With Faith Graham as my agent was the best renting experience. She was very helpful and experienced in giving me all the guidance I needed. I have told my friends and family to come experience the serene beautiful and safe homes with leaders. love to be part of the family.
Yaa · 20 September 2024
Agent replied · 23 October 2024
Dear YaaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotEllie came and did the house inspection…
Ellie came and did the house inspection today. She was very friendly , polite and professional. She did the inspection without any disturbance .
OBINNA · 10 August 2026
★★★★★ 5/5
TrustpilotHelpful
Patience and helpful
Amaravadee · 24 May 2026
Agent replied · 29 May 2026
Dear Amaravadee
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotThank you so much to Clare Bennet for…
Thank you so much to Clare Bennet for guiding me through the rental of my house . Clare couldn’t have done anymore to set the process up and keep me informed . I would recommend her and leaders to everyone Thanks so much
Mrs · 15 July 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery easy and simple process so much…
Very easy and simple process so much better than our previous estate agents
Robert · 20 October 2026
★★★★★ 5/5
TrustpilotAimee Taylor was a great help in securing my tenancy.
I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months and that fire and gas alarms are working. Aimee Taylor also helped secure my tenancy when I faced some challenges with the landlord. I appreciate her and her team.
Sharon · 16 August 2024
Agent replied · 29 August 2024
Dear SharonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotIt has been a good experience.
It has been a struggle getting an apartment in Worcester. I finally got one with Leaders ,my whole application process has been a breeze my agent Alice Jenkins was very helpful , guided me every step of the way. She is quick to respond to emails. I have had a great overall application process thanks to her.
Gugulethu · 17 January 2024
★★★★★ 1/5
TrustpilotAfter renting for 4 year’s.
After renting with Leaders for 4 years and being a very good tenant and never causing any problems. I’ve recently left a property after 3 years. The property was clean thoroughly throughout. After 3 weeks and I know the property has been decorated I’ve now been told to pay £220 due to cleaning needed. Strange how this has come through after decorating. Had very poor customer service, just basically told to pay up. I’d stay clear from this company in the future.
Andy · 27 July 2023
Agent replied · 29 August 2024
Dear Andy,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHello my name is Cheryl
Hello my name is Cheryl. I have had a very positive experience with renting through Leaders. The lady called Monique was wonderful. She understood what I needed and helped me through the transition process. Very appreciated.
Cheryl · 30 March 2023
Agent replied · 20 September 2023
Dear CherylCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotCouldn’t be more happier
Couldn’t be more happier with Amy and the team at the St Ives branch. Made my move so easy and so stress free! They were always available to talk if I needed them and would always answer any questions I had with a smile. Absolute pleasure.
Chelsea · 10 February 2022
Agent replied · 20 September 2023
Dear Chelsea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLeaders: Sutton
Great staff and service: professional and efficient but also warm, courteous and cheery. Christine is particularly lovely; no niggle is too small for her to deal with promptly and she takes time to get to know her clients. If you are a landlord looking for a headache free management of your property, I have no hesitation in recommending Leaders.
Elizabeth · 6 May 2017
Agent replied · 20 September 2023
Hi Elizabeth, thank you for taking the time to leave your feedback. We are very pleased that you are happy with the service you have received and that you would highly recommend us.
★★★★★ 5/5
TrustpilotGood service
Agent was thorough and spent time evaluating the house and going through everything with us
York · 27 July 2024
Agent replied · 29 August 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAbi GWilliams
Abi has been excellent. Abi has been mediating over several issues we have and been very professional in her approach. Giving sound advice and explanation on legal matters which we have little or no understanding.We are delighted that Abi is our property manager.
Andy · 4 July 2022
Agent replied · 20 September 2023
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotOur lettings advisor Mechack conducted…
Our lettings advisor Mechack conducted our viewing pleasantly, answering all questions we had with ease and following up with us after our viewing with alternative property options within the same day. We had a smooth and quick viewing all thanks to Mechack!
AO · 17 October 2024
★★★★★ 5/5
TrustpilotRob Perry
Rob Perry has always been very professional and extremely helpful. With quick response to all my queries.Many thanks Rob
Kay · 15 May 2024
Agent replied · 29 August 2024
Thank for you providing a positive review. We will be sure to pass on your comments to Rob.
★★★★★ 4/5
TrustpilotThanks for the warm reception
I initially went to the office far down high street,the woman i met there was gracious enough to even stand up and direct me to the letting office just before the rail crossing where i met a lady called Daisy, she received me with warmth and patiently took all my details,even followed it with call and mail to confirm somethings. Thanks for the warmth reception,i sincerely appreciate you
Sotola · 25 April 2024
Agent replied · 29 August 2024
Dear Sotola Oriyomi Abokede, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotCalum
Calum, Oswald and Kyle .Thank you so much for everything .You all did Amazing job.I will appreciate you specially Calum.You are the best.you knows what you are doing.kudos to you.Please keep it up.Thanks.
Jennifer · 5 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
