5/5
TrustpilotGreat communication with Lucy and other…
Great communication with Lucy and other agents. Good understanding of forms needed to be filled in and a understanding team
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,228 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,228 reviews on 1 platform.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe have used Leaders since about 2014
We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and helpful should any difficulties arise.
5/5
TrustpilotVery happy with leaders estate agents
Very happy with leaders estate agents Karl was very helpful in every way
Agent replied · 23 October 2024
Dear Mr WattsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Karl a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotExtremely Poor Experience, Would Not Recommend Leaders Broomsgrove
I rented my property through Leaders a few years ago, and unfortunately, my experience was extremely disappointing. Based on my experience:
5/5
TrustpilotWould recommend
Holly showed us around a property and was very professional and polite throughout the entire process. She made sure she kept us up to date throughout everything, would recommend!
5/5
TrustpilotFriendly and helpful
Friendly and helpful. Given plenty of time to look around the property. Good communication via email and telephone about the property and arranging an appointment. Happy with the service.
5/5
TrustpilotGreat experience
Everyone at Leaders was amazing today making sure they answer all my questions and everything run smoothly with the property I was looking to rent. Especially Kim was really helpful, polite ans fast to reply. You don't really need anything more from your housing agency
Agent replied · 20 September 2023
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJake
Jake, Selwyn and Aleyna have been so helpful and made the journey feel easy and stress free!! Definitely recommend these guys.
5/5
TrustpilotA most competent agent
Clare Wraith has been enormously helpful with the dealing of rental matters. Without her competent,prompt and knowledgeable advice, I would have encountered great difficulties concerning my rental property. It's a great relief that Clare is like oking after my flats.
Agent replied · 20 September 2023
Dear ChristineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat agency!
Great agency! Emma was wonderful throughout our flat-hunting journey, she was proactive with finding suitable places for myself and my boyfriend and also kept us updated through the whole process - we weren't left waiting for ages someone to ring us, everyone at Leaders was great :)
Agent replied · 20 September 2023
Dear Emma,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
4/5
TrustpilotHelpful and attentive agents
Lewis was on hand throughout our tenancy to answer queries and assist with maintenance queries. After some initial issues when moving in, and although the conduct of the landlord cannot be controlled by Leaders, Lewis and the team were always very helpful and professional when addressing problems. I'd recommend them to new tenants in the area.
5/5
TrustpilotIt was a pleasant experience for me
It was a pleasant experience for me. I found a house I was interested in. I got a call back less than 24 hrs. Owen was available to guide through the application process, very responsive and professional. An amazing team I must commend!
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful friendly staff
Agent replied · 5 June 2026
Dear Julie Butler We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotI would like to thank Mr.selwyn his…
I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful
5/5
TrustpilotExcellent service from beginning to end!…
Lauren was very helpful from beginning to end. The promise of a placement into our rental was timely and quick. Always available at the end of her mobile for any question - always answered in a very professional way. Thank you.
Agent replied · 20 September 2023
Dear AlisterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank god for Charley and Phil!!
Thank god for Charley and Phil! Charley has helped us every step of the way and Phil has been helping her along the way too! Such a lovely and friendly branch! So glad I went with leaders!! I would give more stars if I could! Honestly amazing!
Agent replied · 20 September 2023
Dear Chloe,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLeaders has made my move to my new home…
Leaders has made my move to my new home easier, with less hassle, clear communication, and easy access to support
1/5
TrustpilotThe worst letting agent experience to date!
Honestly, I have no words. By far the worst Letting agents (unsure on the selling/ buying side), I have ever used. April 2022 my kitchen ceiling collapsed due to an ignored repair I kept reporting. This was repaired at the landlords expense and never looked into properly. Over 1 year on and the leak is back and I have another gaping hole in my ceiling with water running out right next to my kitchen light… but it’s not urgent. Here we are 2 months later no further forward and being constantly ignored. Leaders start repairs then never finish them. My bathroom floor is all ripped, my walls pulled apart and never put back together searching for a leak. My bath panels pulled out and never put back. I was chased for rent that I never owed for a year, then once I filed a huge complaint and they actually looked into the matter it turned out I’d over paid by £260+ so they “credited” back my account and I had a poxy apology. I actually sought legal advice over all that but didn’t take it any further once it was rectified. Now I am in genuine danger with water pouring right next to my electrics I am actually taking it further because nobody at all cares. They never call you back. I’m sorry to say that some of the Admin team and property “Managers” have no time for you, make you feel like you’re a nuisance and are ridiculously unprofessional! You only have to read some of their out of office replies, it’s embarrassing for a huge company. Anyway, this is only half of it. I won’t bore you with the rest. You’ll probs read it in the papers soon 😊 AVOID LEADERS AT ALLCOSTS!
Agent replied · 20 September 2023
Dear Siobhan, Thankyou for taking the time to review your experience with Leaders. We value all feedback provided, whether this be positive or negative. We are very sorry to hear of your issues and would like an opportunity to discuss this in more detail with you, and hopefully come to a resolution. Customer satisfaction is a priority to Leaders Romans Group and we really want the service you receive to be a reflection of this. Please can you contact our Head Of Property Management, Rebecca Vernon on RVernon@leaders.co.uk or 01332 208080. We look forward to assisting you with this matter.
5/5
TrustpilotHelpful
Emma Parker was the one who has helped me since picking my keys up, really grateful for all the help with also reporting maintenance and getting in contact with the management she got this sorted for me straight away.
Agent replied · 20 September 2023
Dear MaryCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI will highly recommend the Leaders…
I will highly recommend the Leaders team.They handled everything professionally and made it easy for me to follow through. Special thanks to Malik Miah, who guided and led me one step after the other through getting my new flat. Thanks a lot.Alpha
Agent replied · 20 September 2023
Dear Alpha KamaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI popped in to the Ipswich office this…
I popped in to the Ipswich office this morning as I urgently required an up to date confirmation of my rent. Abi Gwilliam was brilliant, she emailed it straight away and was so friendly and professional. It was so nice to meet her!
Agent replied · 20 September 2023
Dear Elisabeth,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe staff are friendly and helpful
The staff are friendly and really helpful. They made the process and renting easy
5/5
TrustpilotThis review is for Kayleigh and Rebecca…
This review is for Kayleigh and Rebecca the service from you both was exceptional.
5/5
TrustpilotSelwyn and Aleyna are such lovely and…
Selwyn and Aleyna are such lovely and supportive agents! Truly recommend Leaders and their staff to help you find your next home.
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