Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Gemma has provided us with a great…

Gemma has provided us with a great service. She’s always been most helpful and efficient. Thank you Gemma.

I · 24 June 2024

★★★★★ 5/5

Trustpilot

Jade is a super efficient

Jade is a super efficient, friendly and hardworking lady. We are very pleased with the service we receive from her. Emails and calls are always returned swiftly and effectively. Jade will go the extra mile in her work.

S · 27 February 2023

★★★★★ 5/5

Trustpilot

Leaders and Tori were absolutely fantastic!

Leaders were absolutely fantastic! Every response was quick and the team, especially Tori, were very helpful, polite and informative. Everything with our viewing, application and move in went smoothly and quickly.Would highly recommend using Leaders and especially Tori! :)

Emma · 24 January 2023

★★★★★ 1/5

Trustpilot

We rent a property from them but it was nightmare...

We rent a property from them in March but it was our nightmare. Day 1, no hot water for bath/shower... but telling us to check boiler, top up issue (no good understanding about the property or no good communication with the landlord)... but all they told me to do, didnt work, until we called the utility company and sorted it out by ourself , and our whole family got no hot water/boiler over 4 days. During the startup, they told us 2 deposit schemes but we were new about renting house in UK and choosing the one which we were not fully understand. At that moment, we wanted to change it but they told me we cannot be changed and start with this zero deposit scheme, it is not good(at least to our family) because each month we paid £42 extra related to the deposit but finally, we were told we got nothing from the deposite. It doesnt make any sense if they could not fully explain to me and didnt allow us to quit about this scheme. After moving in, problem of the electricity, water leakage....pops up but we were asked to pay for the electricity checking fee because they blamed on us. We know the reason now and we think they should help me to get back the money from the landlord.Last month, we moved out because it was too hard if the house keep fixing and without allowed us to use shower.... ok, we hope the nightmare gone but after about 2-3 weeks, they send me an email telling us to pay over £400 for a long list about fixing wall mark, additional clean up, toilet board, light bulbs...... all asking moneys but without good proof they are our liability. Now, we wanted to talk to the landlord and they just told me they cannot get any feedback from the landlord but keep sending email telling me to pay this over £400 fixing cost or they will pass it to debt collector.......It looks like they are not helpful to their customers even we got their reply. They keep asking you to pay without telling you any good reason to pay...

Ken · 23 August 2023

★★★★★ 1/5

Trustpilot

The worst letting agency I have come…

The worst letting agency I have come across in the UK ever! No profession li, move in date changes a day before move in, they trap you into signing the contract. I can't even begin to list the amount of things that costed us our mental peace and they could care least about elderly and volunerable people. Avoid if u can!

Mr · 17 September 2024

★★★★★ 5/5

Trustpilot

Sophie has been absolutely amazing with…

Sophie has been absolutely amazing with helping us find our property and if she wasn’t available one of her colleagues always stepped up to help with anything we need would highly recommend and would 10000% use again

Stuart · 30 March 2023

★★★★★ 5/5

Trustpilot

Was made happy by the staffs personally…

Was made happy by the staffs personally was served by Lilian she was amaizing..from good communicative skills to good explanation of things..been so helpful and understanding..and also served by Kristian also so good..I had a great experience.the company is good

Loise · 16 December 2022

★★★★★ 5/5

Trustpilot

Karen C. Leaders Chester

Karen C. at Leaders Chester branch has been absolutely tremendous in helping me secure a rental property. Took the time to understand our unique situation then worked tirelessly to secure the property, keeping me updated every step of the way. Would highly recommend Karen.

Mike · 7 July 2022

★★★★★ 5/5

Trustpilot

Leaders B.Hill

As a Landlady, I have used Leaders for many years and have had a good experience. Especially in the last few years, Gail and the team in B.Hill have provided excellent service and support. They have been fantastic and I totally appreciated all their help recently when trying to manage new Tennant's from overseas. I'd recommend them in a heartbeat.

Lee · 6 May 2017

★★★★★ 1/5

Trustpilot

Never deal with Leaders especially as a tenent

Am still bringing up my story to let the general public know of the ill treatment i received from Leaders and thier landlord who threatened.I rented a 5 bedroom house from Leaders and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave in the property for atleast 5 years.They tricked me into taking entering a no deposit scheme which saw me paying more than £50/month for nothing. 6 months during my tenancy, they told me they were selling the property and i either had to buy or leave. I was not yet prepared to buy a property and with all the efforts i put to relocate with my wife and 3 children i was confused,depressed and stressed out that i had to start looking for a new home.I stayed in the property for more than 6 months while it was being sold and paid my rent in full an on time as i have always done. We had weekly visits from different persons that wanted to buy the house which terrified my children. I finally got a new place and i had to spend a lot of money again to move,look for new schools for my children,sygery etc. I made sure the unit was kept cleaner than when we initially moved in. Then a month later leaders sent me an email that i owe them £861 and i must pay the money. I also had the landlord at some point threaten me that since i was not a British citizen, he could make life difficult for me, that he knew people. This people are the worst of humans i have ever had to know. They are heartless and will prey on thier tenants

Emmanuel · 21 August 2023

★★★★★ 5/5

Trustpilot

Service is amazing they leave you with…

Service is amazing they leave you with no doubts. They are always willing to help with anything you may want to know.

Bryan · 28 August 2026

★★★★★ 5/5

Trustpilot

Rob Perry

Rented through Leaders and we had our ups and downs but we visited the office to speak to our property manager Rob Perry. We were upset and anxious and it felt like almost in a heartbeat he resolved our issues and worries. This man is genuine and has a pure heart and really does care. Thanks Rob

Bridget · 3 February 2024

★★★★★ 5/5

Trustpilot

Was so helpful every step of the…

Was so helpful every step of the way.made me feel like it mattered just as much to them as it did me.

Michelle · 28 August 2026

★★★★★ 5/5

Trustpilot

I've always found the staff at leaders excellent and helpful

I've always found the staff at leaders very helpful, professional, knowledgeable and always happy to help, especially Lewis, who is my property manger, he's always polite, professional, nothing is too much trouble for him, always available to help in anyway possible, absolute star.

Marcus · 16 October 2024

★★★★★ 5/5

Trustpilot

Can’t praise Richard and Megan enough…

Can’t praise Richard and Megan enough for everything they done for my sister and myself. We lost our dear Mum and had to sell house. Both Richard and Megan were amazing. Kept us informed all the time and advised us on decisions which was so helpful with what we were going through. I wouldn’t hesitate in recommending Leaders.

Mrs · 11 January 2024

★★★★★ 3/5

Trustpilot

Marginally Competent

Beyond collecting rent and depositing same in one's bank, Leaders do little else well. They don't attend to repairs in either an efficient or timely manner and seem wholly incapable of reading E-Mails beyond the first sentence. Routine legal requirements like gas safeyy inspections that they should just take care of they don't . When it comes to dealing with problematic as in non-paying tenants they are not only utterly useless but compound matters by refusing to comply with GDPR rules regarding sharing of information with a landlord. Avoid these guys if you possibly can.

Steve · 17 August 2023

★★★★★ 5/5

Trustpilot

SELWYN

Sewyn was kind and helpful. He was pleasant from the start showing us around. He is a credit to your team and we are very happy with his support. He is always available with our questions or issues that we face and his kind enough to give us any information that we need. Thank you selwyn. We are forever grateful.

ARABIAN · 16 February 2017

★★★★★ 5/5

Trustpilot

Sara Creese property Inspections

Jenny · 21 May 2026

★★★★★ 1/5

Trustpilot

Avoid!!

Would never recommend anyone to rent through Leaders at all! And if I was a landlord, I would avoid too unless you want an agency that doesn't do what you pay them to do which is to look after your property! Very poor management, high staff turnover, poor communication. Property management department are not fit for purpose! Our home is falling apart, nothing ever gets done when we've reported a problem. We have had to fix some problems ourselves due to this. Can't wait to move out of our house after 10 years of living here!

Sophie · 16 August 2023

★★★★★ 5/5

Trustpilot

Malik Miah - Leaders

I am so impressed with Malik Miah, he was so helpful in securing this property be making the process go seamless and stress free. Also he always available to answer our questions and address our concerns. He kept us updated throughout the process with concise communication. I will definitely use Leaders Letting again and Malik was brilliantly exceptional.

Adedoyin · 9 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I had a property rented out in Milton Keynes with Leaders as the property managers. During this time, I also put the property on the market using the sales side of Leaders. 3 months after the end of tenancy, with the property still on the market, I visited the now vacant flat to do a final clean and paint, meeting the sales representative to collect the keys from the tenants from him. It was at this point I realised that leaders never had the keys from the tenant returned to them. Not only did nobody within Leaders property management team not mention this, they did not know this. It took my all afternoon calling parties within Leaders, and then contacting one of the former tenants directly I found that the keys were never handed back in. I raised this immediately with Leaders, expressing my intense disappointment as the bare minimum I would expect would be collection of keys, which they not only failed at, they did not know about it. 3 months later, there is still a set of unaccounted keys and this is not resolved. Correspondence throughout has been slow and I have had multiple emails unanswered. Do not use this company. It is worth also mentioning that after being on the market with leaders for 8 months, being marketed poorly and sometimes incorrectly, no buyer was found. I then put the property on the market with a different estate agency who successfully found a buyer in 1 day.

Russell · 16 August 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. I needed documentary evidence of a previous tenancy I had with a company that Leaders had taken over in Crewe some years ago. I dealt with Amir at the Crewe branch. Amir could not have been more helpful and I was very impressed by his customer service and professional approach.

Stephen · 26 November 2020

★★★★★ 4/5

Trustpilot

Hard a great service.

Hard a great service.From the day we made the call to book for the viewing the staff were very nice and receptive. Millie was very helpful during the onboarding process she will response to all are numerous mails to her making sure we have all the information we needed. All staff we had interaction with were very professional. Thanks very much guys.

Thierry · 5 October 2023

★★★★★ 3/5

Trustpilot

Impersonal, standardized and not customer focused

I've used Leaders for many years as a landlord (by default due to a company buy-out). I largely take care of property maintenance and interaction with the tenants, so as far as I'm aware they are quite happy. My problem is the way Leaders operate. I recently had a conversation with a manager, who has failed to complete what we agreed and is now uncontactable - from previous experience Leaders do have a problem with follow through. My other bugbear is the standardized letters I receive about the annual gas safety certificates etc. (Just received another one, again). While it's useful to be sent a reminder that this is due, it isn't that alone. To me they have an underlying threatening character to them, especially when they are repeated. I suspect that having a landlord between them and the property is inconvenient for Leader's and I don't think their business attitude is congruent with being employed by the landlord.

Jon · 14 August 2023