Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAdrian Burch is extremely proffessional…
Adrian Burch is extremely proffessional and has gone the extra mile despite working from home during lockdown. He provided us with good advice ensuring that we had accurate information about the market during such turbulent times. Adrian has been absolutely fantastic, nothing is too much trouble, he has restored my faith in Estate Agency. He is a credit to the company.
Neeta · 22 June 2020
Agent replied · 20 September 2023
Neeta Kumar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Head Office.
★★★★★ 1/5
TrustpilotCharged me for their own delay
This company delayed my tenancy checkout because their own agent was unable to attend the scheduled appointment. Despite the delay being entirely of their making, they then attempted to charge me additional rent for the extra days they had imposed.
George · 8 June 2026
★★★★★ 5/5
TrustpilotI have received a reliable service from Leaders in Colchester
I have used Leaders in Colchester to manage a couple of properties for several years and Rob Perry has always been my main contact. I have not experienced any problems that he hasn't been able to sort out and see no reason to change managing agents. Rob has always been helpful, with good advice, and gets on with things promptly. Many thanks Rob.
David · 8 February 2024
★★★★★ 1/5
TrustpilotI am a landlord
I am a landlord. It is difficult to understand their statements. Money is taken without your consent and put on hold against possible expenses. - If you want to query the invoices, the person is never available and never returns your calls. If you insist on talking to someone, there is never anyone available. -
Linda · 25 October 2021
Agent replied · 20 September 2023
Dear Linda We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectat ion in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotWell Babington Court apartments
Well Babington Court apartments, what can I say.
Paul · 6 June 2026
Agent replied · 11 June 2026
Dear Paul
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Unfortunately we have not managed Babington Court apartments for 2 years so whilst we appreciate this must be frustrating, it would not be Leaders responsibility to maintain.
Best regards,
Customer Care Team
★★★★★ 5/5
TrustpilotAlways went the extra mile
Excellent service from Rick and team always went the extra mile to help me with any queries/worries I had. Would recommend 100% Thank you all for your help during what can be a difficult time 😁
Lorraine · 12 October 2023
Agent replied · 20 September 2023
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank You Aimee Molloy!
Great service experience. Aimee helped me to secure the flat I wanted to rent quickly. Her and other staff have been efficient and attentive. Everything was very smooth.
Jason · 7 April 2024
Agent replied · 29 August 2024
Dear JasonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExceeded our expectations
Many thanks to Jolanta, Lillian and the team at Leaders for a very smooth and efficient process related to contracts, viewings and works on our property as well as for the lightning fast responses to our queries. We consider Jolanta in particular as our trusted advisor; she has always exceeded our expectations.
Bharat · 28 March 2022
Agent replied · 20 September 2023
Dear Bharat Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotGrace was really helpful and incredibly…
Grace was really helpful and incredibly responsive in helping me source a flat which I am very happy with! I also had a few questions during the referencing stage and responsiveness from those at Leaders was good. So far, no issues and happy to have been assisted by Grace!
Beronique · 16 October 2024
★★★★★ 5/5
TrustpilotJoshua Faller is a brilliant property…
Joshua Faller is a brilliant property manager. He is always quick to respond and keeps me updated. He sorted out a council tax issue when my property was empty for a few days between tenants. He also is great with contractors and getting me invoices when I need them.
Mr · 15 October 2024
★★★★★ 5/5
TrustpilotI and my family are migrating to the…
I and my family are migrating to the UK, Emma made our renting process seem easier than we heard from others, Emma is a star, she replies to her email promptly, she was super helpful. She is a Rock Star. If you want to rent in the Northwich area look for Emma.
Eglone · 23 March 2022
Agent replied · 20 September 2023
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotThank you to the Beckenham branch!
I have just bought a flat in Beckenham, Kent and am very pleased with the Leaders team. Adrian was friendly, helpful and really supportive of my purchase. I was also pleasantly surprised to receive a gift box when I went to pick up the keys! Such great customer service and they got the job done, would definitely recommend.
Sophia · 26 February 2021
Agent replied · 20 September 2023
Dear Sophia!Thank you for taking the time to review your recent experience with our Leaders Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
★★★★★ 1/5
TrustpilotFellow renters
Fellow renters - AVOID, AVOID, AVOID AT ALL COST.
Elyon · 28 May 2026
Agent replied · 30 May 2026
Dear Elyon,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotThe best!
Aimee is always so helpful and so on point with all the queries we have .Whenever I have emailed/phoned with a with a query, Aimee has always responded swiftly and has looked into the matter and has it resolved in no time .Excellent customer service.Thanks Aimee!
Mikail · 5 December 2022
Agent replied · 20 September 2023
Dear MikailCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHill and Clark experience
Enjoying having my property managed my the Hill and Clark team. I’m new to being a landlord and when ever I call the office, they always take their time to explain everything to me (sometimes even more than once!) Big thank you to Hollie, Gem & Penny
Johnathan · 28 October 2022
Agent replied · 20 September 2023
Dear JohnathanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotThey didn’t know where my keys were…
They didn’t know where my keys were when moving, they didn’t provide me with all my keys I’m still missing my letterbox ones, wasn’t provided with my codes for the gates either. Was never told when Alyson was off so could never have communication with her or the seller.
Owen · 6 August 2022
Agent replied · 20 September 2023
Dear Owen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service!
Been working with Leaders for a while, always very reliable, communication is excellent, Georgina is always happy to assist.
VAB · 11 September 2024
Agent replied · 23 October 2024
Dear Vab Cleaning ServicesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Kristian! Thank you Leaders!
Thank you Kristian for your professionalism since showing me the 1st property! I have not met Jolanta but she was also helpful and answered and actioned quick to all my emails. Brilliant team, I could not recommend more! Even though I could not move into the property due to a change in my circumstances, I wanted to leave a review and say what my experience with Leaders was. 5 stars for them
Florentina · 17 June 2023
★★★★★ 5/5
TrustpilotAlways received excellent service from Katie
As a land lord I have been with Leaders for 2 years now. Has always received excellent service from the letting staff especially Katie. Katie is always very helpful in finding tenants and kept very good communication with the tenants and owners throughout in every process.Thank you Katie.
Menon · 15 September 2022
Agent replied · 20 September 2023
Dear MenonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDisgusting busines
Disgusting busines. Scam people deposit money in order to keep them as cash flow. Office by office find an excuse so they don't pay money back and often they just lie.
Bryan · 6 August 2026
★★★★★ 5/5
TrustpilotGreat communication from Selwyn
Great communication from Selwyn.
M · 2 July 2026
Agent replied · 8 July 2026
Dear M Benham We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotNatalie has been a great help always
Natalie has been a great help always, swift to respond to my concerns and has made me think nobody does it better than Leaders.
Bridget · 14 June 2024
Agent replied · 29 August 2024
Dear Bridget KazeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThanku Lillian
Thanku Lillian We had a brilliant experience with leader especially thanks to Lillian because she extremely supportive and friendly and much impactful and quick respond. All staff really nice and friendly. If anyone want looking accommodation so please visit Leaders.Thanku and Happy new year 😊
Nikhil · 4 January 2023
Agent replied · 20 September 2023
Dear NikhilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe have sold 2 properties with leaders…
We have sold 2 properties with leaders in the last 15 months and I cannot praise them enough , Jessica and her team made it seem so stress less , nothing was ever too much trouble and always on hand to answer any questions , I would highly recommend leaders .
Alison · 29 April 2022
Agent replied · 20 September 2023
Alison Stansfield, we're so glad that we were able to go above and beyond your expectations!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
