Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLeaders were excellent in dealing with…with updates on the sale of the property
Leaders were excellent in dealing with the sale of my flat in Bromley, Kent. There were two main people I was dealing with. They were both excellent. I think I will miss talking to them!!. They definitely made my day better giving me various updates. In this pandemic we are all living through a phone call cheered me up. Thank you
Lynda · 12 January 2021
Agent replied · 20 September 2023
Hi Lynda,Thank you for the review. It’s fantastic to hear that we could provide you with a great service that you were happy with.We hope we can be of service again in future.Kind regardsCustomer Relations Team
★★★★★ 5/5
TrustpilotCallum
Callum - friendly and professional showedme around flats and answered all my questions.
JONATHAN · 16 May 2026
Agent replied · 21 May 2026
Dear Jonathan
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotNeil at Worcester PMD is a great asset…
Neil at Worcester PMD is a great asset to the team and to Leaders Roman Group overall. It has been a real delight working with him and we have developed a great understanding in both of our expectations for ensuring jobs are completed to the highest standard for customers. Neil is a naturally excellent communicator and every interaction with him is always painless and a delight.
Shahena · 18 January 2024
★★★★★ 5/5
TrustpilotWonderful
I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.
A · 2 April 2023
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotIm a landlord managed by Leaders Derby
I have been a landlord with them for three years, using their managed service. It has been a terrible experience. How can you perform your job as a property manager in such a disrespectful manner? The property is the most valuable asset for a landlord because of the significant investment of time and money, yet you show a complete lack of care. There have been so many issues that I could write a book about them.
Adrian · 19 May 2024
Agent replied · 29 August 2024
Dear Adrian Turcanu,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAmazing staff
Amazing staff, especially Alyson and Mike. They went above and beyond. Alyson communicate and supported us to the best she could and that was outstanding. Mike was always available to let us view the property on numerous occasions. He was so friendly and always answered our questions. Again outstanding. Thanks for your outstanding service.
Natalie · 9 April 2022
Agent replied · 20 September 2023
Dear Natalie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe had a fantastic experience with Leaders, Maypole
We had a fantastic experience with Leaders Estate Agents in Maypole, West Midlands, and would highly recommend them to anyone looking for a friendly, professional and reliable estate agent.
Jo · 5 September 2026
★★★★★ 5/5
TrustpilotHelpful and professional staff.
Elisha has once again sorted out my gas compliance without issue.She is always polite and helpful when I speak to her in the phone.I have found Leaders and their staff especially Eleisha to be an excellent company to deal with.
JJF · 23 August 2023
Agent replied · 20 September 2023
Dear JjfCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotPoor service for landlords
Poor communication and liaising with client(landlord), no proper inspections, poor contractor work and excessive charges, unnecessary extra charges not made by other agents I deal with, poor data protection
Genevieve · 4 September 2026
★★★★★ 5/5
TrustpilotI have dealt with Leaders Colchester…
I have dealt with Leaders Colchester for many years now, particularly with Kayleigh Barham (most of the time).I have found her to be very kind, professional, and patient. She always replies to me very quickly, and always puts my mind at ease if there is a problem. She’s a great asset to Leaders, and I recommend her highly.Thank you Kayleigh for everything. I really appreciate.
Carmen · 5 February 2024
★★★★★ 5/5
TrustpilotJules was absolutely brilliant at…
Jules was absolutely brilliant at helping us in the first steps of buying our first home. She fully understood our background and what we needed, and gave us support and advice as and when we needed it. We really valued her help and support! A real asset to your company!
Arianna · 30 September 2022
Agent replied · 20 September 2023
Dear AriannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI was helped and interface with Hannah…
I was helped and interface with Hannah AG. I found her incentive extremely knowledgeable helpful kind courteous and make me feel in good hands trustworthy and safe.
Dorian · 17 September 2026
★★★★★ 4/5
TrustpilotPleased to have a good dedicated agent
I would give Hannah Fulcher 5 stars, as she has been very professional, she responds and acts in a good time frame and she has experience in all matters.
Marion · 4 September 2026
★★★★★ 4/5
TrustpilotGreat service
Michael Wilson dealt with everything connected with the let of my property and he made whole process extremely comfortable. He was very accommodating while I was away. He picked up the keys from my mother, went over to the property and took care of everything connected with marketing the property.He's been informative, helpful and friendly through the whole process.Ultimately, I've now got very well suited tenants. Thanks Michael!
Charles · 1 April 2017
Agent replied · 20 September 2023
Hi Charles, many thanks for taking the time to share your feedback.
★★★★★ 1/5
TrustpilotONE OF THE WORST ESTATE AGENTS IN…
ONE OF THE WORST ESTATE AGENTS IN ESSEX.
Mohammed · 20 June 2026
Agent replied · 23 June 2026
Dear Mohammed,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotCaitlin was very helpful provide…
Caitlin was very helpful provide information when needed since have been renting property I have never gotten that much support.She’s exceptional.Strongly recommend
Becca · 29 August 2024
Agent replied · 20 September 2023
Dear BeccaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotThank you Leaders for helping rent out…
Thank you Leaders for helping rent out our property. Everything went smoothly so far, thanks Richard and Malik, you are so friendly and professional.
Kevin · 25 July 2024
Agent replied · 20 September 2023
Dear KevinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotDeposit was not protected
I was issued with a section 21 after 16 years of renting & being a decent tenant. During this time the property had never been refurbished (The landlord is now refurbishing the place & increasing the rent, which means Leaders gets more commission). I had a battle getting my deposit back. Leaders stated in an email I didn't need to repaint the property. The landlord disputed this & wanted to deduct money off my deposit for this & some other unreasonable claims given that the flat was filthy when I moved in. To begin with I didn't even get part of my deposit back, which I should have done. I was told by Leaders that in order to get my desposit back I would have to go through the deposit protection company where my deposit was held. However, when I made enquiries with the deposit protection company as stated on my tenancy agreement, it transpired they did not have a record of my deposit being protected by them. Neither did the other deposit protection agencies. 2 months after moving out the landlord agreed to give me back the total of my deposit, and it would seem that this was only because my deposit had not been lawfully protected. For some reason the landlord wanted to pay back my money by cheque. To begin with I was told by Leaders that I would have to go into their estate agents to collect the cheque (I now do not live in the area). Eventually they posted the cheque to me. Then of course I had to pay the cheque in to my account, hoping it wouldn't bounce (it didn't) . Later Leaders emailed to say that I had over-paid some rent. They asked for my bank details so they could pay this into my account. When I moved out a requirement from Leaders was to provide bank details on an A4 sheet of paper along with other personal information. Therefore it seems as though Leaders had lost this information. After chasing up on 3 occasions I eventually had this money paid into my account - almost 3 months after leaving the property. If a tenant didn't pay their rent after this amount of time I can't imagine that Leaders would be happy. Whilst I appreciate that my ex- landlord was partly to blame for these issues, I felt Leaders working on behalf of the landlord were very unorganised. The only reason why they deserve one star is because they behaved in a polite way throughout the times I had dealings with them. But then, so did I, and sometimes I feel I had grounds to really rant (which I didn't)!
Tracey · 23 February 2024
Agent replied · 20 September 2023
Tracey, we are so happy to read such a great review about Emily! Thank you for your kind words. We hope you enjoy your new home!All the best,Leaders Fareham
★★★★★ 5/5
TrustpilotJust what I need
I live permanently in Greece and my property has been in your hands (with several firm name changes) since the purchase in 1998.Not being on the spot makes efficient management all the more essential, and it's definitely time for me to give your excellent Senior Property Manager, Andre Payne, a 'public' pat on the back and many thanks for his exceptional service during a tricky issue with the current tenants. He has managed to bring it to a more than satisfactory conclusion, no doubt employing all his qualities of diplomacy, and gentle persuasion! He has a very pleasant manner and shows a willingness to help with any problem that might occur. I know that my property is safe in his hands, and am glad to see that his abilities have been acknowledged with his recent promotion. Long may his assets continue to be appreciated!"
Elspeth · 23 February 2024
Agent replied · 20 September 2023
Dear Elspeth Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotOne of the best property management…
One of the best property management teams in have dealt with. As a contractor it can be very frustrating dealing with some tenants, however the property management team at leaders Boston go the extra mile to help. Massive thanks to Gemma, Charlene, Jamie, shannon and Hollie
Nigel · 17 February 2023
Agent replied · 20 September 2023
Dear NigelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotProfessional communicators to help at all stages of renting a property.Leaders helped me with all the…
Leaders helped me with all the paperwork, deposits and much more when renting my current property. Lillian was great and contacted me each step of the way. I also had emails regularly to keep me up to date and/or if I forgot to do anything required. Would use them again.
Gina · 22 September 2022
Agent replied · 20 September 2023
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotGemma is a star!
Gemma has been so helpful in the process of getting our application sorted and being able to collect our keys. She’s answered emails so quick and she has been just brilliant. So so helpful especially for first time renters. Thanks Gemma!
Nadia · 19 July 2023
Agent replied · 20 September 2023
Dear Nadia HassanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat customer service
Lucy has done an excellent job in helping my friends and I secure a house for our second year at University. The process was smooth and the great service meant help was always available.
Tommy · 31 July 2026
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, I have been living here more than 14 years never had any problem. I always felt that my voice is heard all the time I just pick up the phone and everything get actioned promptly. Expecially Malik Mia is very helpful, professional and knowledgeable individuals He helped not only us with our move but also help manynof my friends and family get a place in this estate.thanks. Asif
Basma · 10 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
