Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLeaders sutton
Brilliant service from the team at Leaders Sutton. Have to give a special mention to Jackie Parsons who has been very friendly and helpful from the get go. The rest of the team are great too, have also been in contact with Ruth and Summer who are always quick to respond.
Stephanie · 5 October 2022
Agent replied · 20 September 2023
Dear StephanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotA landlords opinion
We have been renting out our property for many years and have found Leaders and in particular Sarah Cawley to be very efficient and helpful especially when we have had the occasional problem when tenants leave. Leaders have always managed to find new tenants quickly with a minimum of time leaving the premises unoccupied.
Tony · 25 May 2022
Agent replied · 20 September 2023
Dear Tony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRosie was very helpful and patient from…
Rosie was very helpful and patient from the viewing, taking me through the application process and to the moving in and very handy all through. Thanks to team Leaders!
Erick · 17 May 2024
Agent replied · 29 August 2024
Thank you for your positive review. We are pleased Rosie was able to assist you in such a professional manner. We will be sure to pass on your comments to her and the senior management team.
★★★★★ 5/5
TrustpilotI had the most excellent service from…
I had the most excellent service from Leaders.I brought my property from them in September.Lewis and Luke were amazing and they went above and beyond to sort everything out for me.. even to the point of ringing to make sure that completion was by a deadline that I wanted! I honestly couldn’t recommend them more.. they were amazing!
Wendy · 18 October 2021
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotI would like to thank Eloise for her…
I would like to thank Eloise for her support and wonderfully presentation of the property. I wish her best of luck with her job and her life.
Daniela · 21 June 2024
Agent replied · 29 August 2024
Dear Daniela.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!Eloise will be happy to receive this lovely feedback.Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotDisgusted with what they think is acceptable
Everything was fine and moving swiftly along up until the viewing when we turned up at the house and the police was there looking for the previous occupant, they took the agent to one side and had a word with her. She came back smiling and helpful, we proceeded to enter the property to the smell of damp and a picture of Al Capone on the wall (so we can only imagine what the police was wanting with the previous occupant) the whole house was not in a good condition black mould was present throughout upstairs. When we got back home I rang the shop to tell them what had happened and they replied with yes the agent has notified us which he then said we are aware that the previous occupant is a bit dodgy but is no longer in the area. I was shocked and disgusted that they knew he was into criminal activity and was willing to let us put our 5yr old son at risk in that house not knowing who else could come looking for the last occupant. The mould on its own was bad enough, I’m amazed they actually thought it’s ok for a child to be around that! As I said earlier I find it absolutely disgusting that they think it’s ok for a child to be in that house with the mould and god knows you looking for the last tenant. Needless to say we will not be using leaders they say the tenants safety is their number one priority I find that very hard to believe!Cue the good old auto reply from care team.
RICHARD · 18 January 2023
★★★★★ 5/5
TrustpilotBilal is awesome and super proactive in…
Bilal is awesome and super proactive in helping to find my property in Luton. I was struggling a lot to rent the house but he is the one who helped a lot. He is very nice in communication and friendly. He made all process easy with Leaders Luton.
Hemant · 18 January 2023
Agent replied · 20 September 2023
Dear HemantCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe Team at Kenilworth Leaders have…
The Team at Kenilworth Leaders have been truly brilliant. I would like to thank Jessica in particular - she is professional, efficient and knowledgeable. She also has made the process really easy to navigate. Both James and Harry have been super helpful and prompt in responding to any queries I may have. Professor Wahidin
Professor · 19 May 2022
Agent replied · 20 September 2023
Dear Professor Azrini Wahidin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe found our experience with Leaders…
We found our experience with Leaders very stress free, particularly Angel who was very friendly and attentive to our needs, we had constant updates regarding our referencing and she helped us right up to our move in date. I recommend using Leaders Milton Keynes and if you are looking to rent without the stressful process.
Marcus · 29 March 2022
Agent replied · 20 September 2023
Dear Marcus,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotBILAL RAQEEB
BILAL RAQEEB! That’s the person that made this experience so great for me. I don’t think I could have asked for anyone better.Bilal is very intentional about his job. He has the best charisma towards his clients. For a moment I felt I was dealing with a really close friend from how much he made the process easy and comfortable for me.Everyone needs a Bilal. I would totally recommend Bilal of LEADERS!
Onyinyechi · 12 September 2023
★★★★★ 5/5
TrustpilotThank you Emily!
We were helped by Emily Brooks. We are relocating from a different area and she made the process so simple and stress free for us. She was amazing from the start! Answered any questions, and nothing was too much hassle.Cant thank her enough!
Amanda · 23 June 2023
Agent replied · 20 September 2023
We appreciate your positive review about your recent experience with us! Emily is a fantastic member of the team and we will be sure to pass on this great feedback! Thank you so much again for your feedback! We hope you have a great day!Leaders Fareham
★★★★★ 5/5
TrustpilotBig thank you to leaders for the last…
Big thank you to leaders for the last few years I have rent form them, and thank you to Shannon for helping with any information through the last few weeks. We are now moving into a new area and having to leave them behind.
Luke · 24 May 2023
Agent replied · 20 September 2023
Dear LukeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Trustpilot10/10 service
Throughout the entire process of finding a new place Leaders have been very informative, supportive and professional in helping me. Macy especially has been an amazing point of contact throughout the entire experience.
Shane · 14 August 2026
★★★★★ 5/5
TrustpilotEllie - property inspection
Ellie came to do my property inspection again today very polite, professional and helpful.
MISSTIKEYAHOLLOWAY · 13 May 2026
Agent replied · 16 May 2026
Dear Misstikeyahollway
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotWhat a wonderful team
What a wonderful team. We have rented through them for several years and are only leaving due to needing somewhere more suitable for my husband. Thank you Shannon for your help over the last few month, helping us get everything sorted so we could leave when we needed to. You have been a delight and are a credit to the team. Who are all wonderful. Thank you for making the last few years so easy.
Alison · 20 June 2023
★★★★★ 5/5
TrustpilotRental experience
Always happy to help and sort out any issues . Gemma is always happy to help , replies swiftly and gets things sorted straightaway .Thankyou again Gemma
Lorretta · 17 June 2024
Agent replied · 29 August 2024
Dear Lorretta.Gemma is a great asset to the company and it is lovely to receive this feedback for her hard work. Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWe had a great experience with Leaders…
We had a great experience with Leaders Property, especially with Kyle. He provided excellent customer service throughout the whole process. He showed us a variety of properties, arranged viewings efficiently, and was always helpful and professional.
Milan · 24 July 2026
★★★★★ 5/5
TrustpilotA great experience, thanks Leah!
A great and smooth service. When my documents had to be signed on the day of moving in, I was worried that I wouldn't get my house keys in time. Luckily, Leah stayed with me to sort it out quickly and without fuss. I highly recommend this agency. Thank you Leah!
Henry · 15 September 2022
Agent replied · 20 September 2023
Dear Henry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLucy Kennedy - Responsive, Professional and Goes the Extra Mile
From my very first contact with Lucy, her responsiveness stood out. She responded to my application promptly and kept communication flowing throughout the process, sending over forms quickly and making herself available to answer my questions well into the evening.
Ana · 18 June 2026
★★★★★ 5/5
TrustpilotHi Everyone,
Hi Everyone,Leaders were excellent in listening to my needs and budget,within the same day as me contacting them I had two viewings completed and applied for the property I wanted. Very efficient service and big thanks to Owen who went above and beyond with my application to get it done and dusted quickly.
Customer · 15 June 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotTop notch
Alex was very helpful in helping set up an account for future petting, very friendly and answered any questions. Highly recommended
Megan · 24 September 2024
Agent replied · 20 September 2023
Dear MeganCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotMacy and Selwyn have been very…
Macy and Selwyn have been very responsive and was able to address all my inquiries in a very promptly manner. Finding a schedule for viewing the property was smooth with them and everything worked out easily.
Mary · 22 July 2026
★★★★★ 5/5
TrustpilotApril is amazing
April and Kyle are amazing. So kind and polite and really helpful. Would put in so much effort to get your desired home.
Josephine · 15 October 2026
★★★★★ 2/5
TrustpilotPushy Sales, Non existent customer service
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer care is important to them. That is factually incorrect. If it was important they would wanted to improve it.
Raj · 4 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
