Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,228 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,228 reviews on 1 platform.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotLeaders definitely leading
This is the first time I have dealt with Leaders and I found them to be extremely efficient.polite and professional, they are very helpful explaining all the steps necessary and and were always helpful. My experience with a NZ Lillian Cull- Simmons was wonderful.The key exchange was delightful and efficient and I even received a helpful and friendly moving in box from them.I highly recommend you use them if you can.I certainly will again.Nicholas
3/5
TrustpilotAfter a month of move in!
+Move in was good and on time.+cleaned well before moving+ better house prices compared to others+ Alex was good at his job.-Membership is bit expensive with no actual benefits. But you get no deposit option.-You have to insure the house that you don’t own-no help contacting owner regarding energy schemes.Overall satisfied 3.5
Hi Aditya Alluri, we appreciate your honest feedback, as we are always looking for ways to improve.
1/5
TrustpilotOutrageous
Unfortunately it won’t let me give them a 0 star rating, 1 star is the lowest.Absolute scum of a company! DO NOT TRUST THEM! Never experienced such horrible treatment from certain members of the team and such horrible living conditions.In short, false advertisement from the very beginning! The flat was full of mould and they did nothing about it, by the end my health was affected, most of my clothing and furniture was damaged and all they could say was that it was my fault, even though i found out that the previous tenant had been through the same situation.The mattress that was initially provided to me in the semi furnished flat was also mouldy and full of holes, this was not visible in the viewing, (so was the wall that was behind the bed, therefore it just kept spreading). It is clear that all they keep doing is covering it up with paint to temporarily “solve” the issue. The carpet was filthy, walls were damaged in general, the interior part of the window had condensation, the washing machine was disgusting and had a horrible odor, the kitchen was filthy (old bits of food in the fridge, oven, cupboards etc) and they had the cheek to say that it had been deep cleaned), THE TOILET SEAT EVEN HAD MOULD ON IT as well as a crack in the bowl which was not fixed , and so on.A few months after leaving the flat, the landlord also tried to steal my deposit money by falsely accusing me of issues that the flat initially had, amongst other ridiculous reasons. Luckily my money was protected by the deposit scheme and they kindly gave me the full amount back, backing up my arguments.Also, the month before leaving, they had arranged viewings for new tenants to move in. As i was present i could hear the lies that the agent was telling to these people, in order to try and get a new tenant in asap, such as, “we will sort the mould out” (maybe that particular agent wasn’t aware of the ongoing issue, but I was told by the manager that this would not be sorted out as it is not their problem, hence me having to leave).I am aware that unfortunately these kind of things occur regularly throughout agencies and landlords, but honestly this is the worst experience i have ever had with an agency and landlord. Don’t let them fool you
Dear Amber G,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely disgusted by this letting…
Absolutely disgusted by this letting agency. My family of soon to be 5 have lived in the property now for almost 2 years...House in general is lovely and is in a great area, however leaders are awful and lack customer service. The garage door has been broken and currently leaning against our neighbours fence since November 2023 (also full of asbestos). We have informed leaders of this as soon as this happened and nothing has been sorted since and we're now in May 2024. Baring in mind that when we first moved in we both had put our personal belongings in there (expensive) and it is now ruined because of leaks and the door being off. Oh and when Leaders did reply on the off chance, they said that the garage leaks were our problem not there's. Many more things have been reported / emailed regarding the property and again nothing has been sorted. We do not hear from leaders at all unless it is to do with money and x2 inspections, one of which we were not informed about and they turned up to the property and tried to let themselves in... I was in the bath. This is illegal.We are only currently staying here due to the signed agreement because we have no where else to live currently. But i can assure Leaders that when we do move, I will never be using their poor agency again. There are many, many other issue but my poor hands wouldn't cope with the amount id have to say. Disgusting agency, will never be using them again and I will be informing the new tenants once left of their poor service.
Good afternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
5/5
TrustpilotExcellent service,by far the best estate agents I've used
From the moment i called them till the time they got me a house the service was top standard, quick and efficient and went the extra mile for me,they look after you like it's personal to them as well, would have given a ten star rating if i could, would like to personally mention Lucy for her patience with me calling her for the big and little questions pretty much 10 times a day and always going out of her way to help ( and always came back with the answers )thank you leaders for getting me the property i hoped for
Dear TylerThank you for taking the time to leave a review and for giving us a 5 star rating! We are really pleased you have been able to secure the property you hoped for. We will pass your comments on to Lucy in the branch.Many thanksCustomer Care Team
5/5
TrustpilotJack certainly knows what he's on about!
Can I just say that Jack went above and beyond to answer all my questions, the professionalism of Jack is to be commended. As many people can be frustrated in not getting what they want, I felt that he actually listened to everything I had to say. Thank you Jack, a credit to Leaders
Dear AndiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlex at Leaders Halstead he may only be…
Alex at Leaders Halstead he may only be a trainee sales consultant but he will go far without a doubt. He is on his game and gets the work done.
5/5
TrustpilotSublime
From the moment I entered this agency, I immediately felt comfortable due to the fact that I met 2 Portuguese people, which made communication with Leonardo Faria and Larissa immensely easier, in relation to Leonardo's work, the efficiency with which he handled everything was incredible. the bureaucracy, the speed with which he always tried to resolve matters, always concerned about my needs, very attentive to details, to my needs relative to my interests, both the style of apartment and the location, always very precise in his timing, and incessant In looking for the best for me, I felt that it was a priority for Leonardo to satisfy my request regarding my interests, and in about a month and a half everything was resolved, after a tenant decided at the last minute to cancel the request to leave the property. apartment.Today I'm super happy to do this review, already in my new apartment.
Dear Miguel, Thank you for taking the time to leave a review and for giving us a 5 star rating! We hope your move went well, and will pass your comments on to the staff in branch. Many thanksCustomer Care Team
5/5
TrustpilotAmazing customer service
Amazing customer service! Lucy Hibbitt at the Derby branch was so helpful and not only was she polite, and friendly, she was also very thorough and followed up on what she said she would. This is a great example of how the letting process should be. Thank you Lucy.
Dear DebbyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotAmy A* employee needs a raise
I spoke to and worked with Amy a lovely person she even wished me a happy birthday it didn’t work out because leaders didn’t have any rooms that were affordable enough for my price range but Amy’s lovely service made it worth it, so polite, cheerful and sweet although it wasn’t made clear to me that my deposit wasn’t going to be given back to me which I’m not super happy about
5/5
TrustpilotImpressed by the agent's professionalism
Chris took us on a viewing and we were really impressed not only with the property but with him as well. He was very friendly, and had a really good knowledge of the property and the area. He presented himself extremely well and answered all of our questions regarding the property efficiently, without coming across as pushy. Chris has been very helpful in assisting us in finding our new place in Cheltenham
Hi Kermit, thank you for taking the time to leave your feedback of our Cheltenham office here on Trustpilot - in particular your experience with Chris. We'll be sure that he sees your comments.
5/5
TrustpilotCSR was cooperative
I have got a quick call receive and arrangement a viewing for mentioned property.
Dear Ashrafun Nahar We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotI put 5 stars because I couldn't do…
I put 5 stars because I couldn't do more! I thank Samantha Foster for helping me and following my every step of the practice. She was always available and really quick in answering all my questions. I recommend Leader to everyone and above all Samantha Foster thanks again !
Thank you so much!Kind regardsJosh Weller - Senior Branch Manager
5/5
TrustpilotHad a great experience with Macy
Had a great experience with Macy. She was super friendly and reassuring about the process, quickly set up a viewing for me and my partner. Gained confidence that we will be able to find the right property for us.
5/5
TrustpilotCommunicative & helpful
Communicative & helpful - appreciate the client experience so far!
Dear Jasmine We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotThank you for your excellent work.
This was my first time to purchase a property overseas and I found Leaders in the internet. I was much impressed by their dedicated and professional working attitude especially Ms SUE and Ms Kornelija. Kornelija arranged viewing of the property for me and my sister separately with all the details attended to. Sue always responded to my mails immediately and contributed a lot in easing my stress especially I got a quiet solicitor and was very anxious in arranging the transaction out of UK. Thank you very much for your excellent work.
Dear Amy YeungCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAleyna - excellent Communication
Aleyna Saklav communicated brilliantly with me and completely understood what I was looking for. She has promised to let me know as soon as a 1-bedroom flat becomes available.
5/5
TrustpilotExcellent customer service achieved by…
Excellent customer service achieved by professional, helpful and understanding staff.
Dear Mr Paul Boden, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotReally great
Just starting my flat search and Selwyn and Aleyna have been really great. They are very friendly and have been very open and transparent which I have really appreciated!
4/5
Trustpilotnice place
nice place, near general hospital, tesco is near and dominos
Dear Margily Pradias, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
1/5
TrustpilotWas stung last summer by these cowboys
Was stung last summer by these cowboys. Had a sale agreed with a seller. Then leaders directed me to an external solicitors even though I already had one in place who then charged me £55 to do a credit check which i Iater found out I didn't even need to do When i stated to the solicitors i wasnt interested they then got shirty with me. Which then caused me to pull out of the sale. I'm now house hunting again and seeing a lot of properties I'm interested in from leaders but refuse to buy any listed with them now.
Dear Glen Jensen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotEllie visited yesterday to carry out an…
Ellie visited yesterday to carry out an inspection. She respected my property and was polite and friendly.
Dear Karen We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotAimeee at Leaders King's Norton has…
Aimeee at Leaders King's Norton has been sooo helpfull & always keeping us up to date with any progress..The boiler had gone & they fitted a brand new one in 👌🏼👌🏼We was really happy with the quality service & Aimee was most lovely to correspond with too.. Always friendly & helpfull 👌🏼👌🏼
Dear NinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLeaders were absolutely amazing
Leaders were absolutely amazing from start to finish, both my mum and I put our properties up at the same time, my move went without a hitch but mums through no fault of leaders took longer due to probate issues and solicitor problems but leaders were amazing throughout, Sue went that extra mile all the time and Emma was great too.,, i wholeheartedly recommend their services
Hi A Lombard,Thank you for the great review of our Leaders Estate Agents Head Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future.Kind regardsCustomer Relations Team
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