Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. They moved me and my partner into a DAMP AND MOULDY flat!!!!!When we collected the keys, even she couldn’t believe we needed to keys to that flat as she was aware this flat was inhabitable! We have now technically been homeless for 2 days now and have we had any help, support or empathy from Leaders? The answer would be a big FAT NO. Shocking behaviour that this flat had even slipped through to be let. Horrible company and no regard for their renters safety and wellbeing. Were told the flat would be cleaned first thing this morning but has it, nope as we were given management keys so they don’t have access, laughable at this point. Stay clear.

Abby · 21 May 2024

★★★★★ 5/5

Trustpilot

We viewed 3 properties with Kully…

We viewed 3 properties with Kully Ianda. We were very interested in one of them the most, and he did his due diligence of checking every detail about the property, whether we could have a pet or parking space, whether it's possible to negotiate for a different price, he was genuine, communicative, and followed through on checking the details we asked for. We did go for a different property in the end as it met our requirements better, but this agent still deserves praise :)

Ari · 21 May 2024

★★★★★ 5/5

Trustpilot

Phil Peartree

Phil at the Felixstowe branch of Leaders is always so friendly and helpful. There is nothing he can't help with or give advice on related to rental properties and properties for sale. He is genuine and honest and always has time to help. I would recommend Phil to everyone, and have done so already. Pop in and see him.

Susan · 24 February 2022

★★★★★ 5/5

Trustpilot

We have been looking for a rental home…

We have been looking for a rental home for nearly two months and out of all the agents Leaders in Cranleigh were the only agents to remain in contact with me on a weekly bases (Jasmine Barnes) She has now eventually found a home for us, 5 minutes from our current home. We are looking forward to a long and pleasant relationship with Leaders.

Tiziana · 6 April 2021

★★★★★ 5/5

Trustpilot

Great Derby team

The team, especially Sophie at leaders pride park is wonderful to work with, very responsive and fair. They have a strong network of contractors and robust internal processes, while showing a strong human side.

Morgan · 11 April 2024

★★★★★ 5/5

Trustpilot

Two bed house experience London to Staffordshire

Enquired about a property on Zoopla I got a response via email from Charlotte with an even better property alongside another option Charlotte was very understanding and good at listening to my requests She was able to also make the process quick and easy it didn’t take more than a week for me to have signed my contract and not even another week for me to collect my key for my new place supper grateful and happy with Charlotte without her I would be stuck in a expensive flat down in London but now I’m in the country in a lovely big two bedroom house

T · 4 May 2023

★★★★★ 5/5

Trustpilot

Outstanding Service

We used the Halstead branch. All of the Estate Agents from the branch who we dealt with were outstanding. They sent us reports every 2nd week on how our listing was doing. The second they got any interest they informed us. When we had viewings they were always punctual. The first set of pics taken we weren't 100% happy with, so they happily came out and retook all of the pics, listening to what we had to say about why we weren't happy with the first set of pics and correcting it the 2nd time around. Every single one of their Estate Agents were always friendly and cheerful, even when we were grumpy because the house didn't sell as quickly as we wanted it to (due to the slump in the market, not through anything that the Agency did or didn't do). They were always happy to take our calls and spent time reassuring us that it would sell, it was just a matter of time. They were right, 4.5 months after the house went on the market we sold. We cannot thank the Agents at Leaders Halstead enough. To each and everyone of you, a HUGE thank you, you consistently went above and beyond.

Wendy · 2 May 2023

★★★★★ 5/5

Trustpilot

Hard to fault, streamlined experience

Leaders Fareham have been an absolute joy to work with in securing my new property.In particular, Becky was friendly and helpful at every turn, and really went the extra mile to help me get sorted. She was on time to the viewing, knowledgeable about the property she showed me and responded very quickly to any questions I had, or paperwork I sent over. I will definitely keep Leaders in mind for the future!

Elliott · 7 November 2023

★★★★★ 5/5

Trustpilot

Alex - Rental Enquiry

I spoke to Alex this morning who was friendly, polite and went over and above to help me with my enquiry. Very pleasant experience all round. Thank you Alex.

Jenny · 10 July 2024

★★★★★ 5/5

Trustpilot

I’m a first time renter renting alone…

I’m a first time renter renting alone at 21 and they were amazing accommodating all my questions, every time I emailed they responded very quickly and made the whole move very easy and comfortable for me :)

Sky · 8 August 2026

★★★★★ 1/5

Trustpilot

Avoid this Company nothing but a con

Do not use this company, they are just interested in taking your money. We rented a property from Leaders for 2 years and the rental was okay, however we were told that we had to use the No Deposit Scheme which we did not want to do but cost us an additional £1.400.00 (approx) over the rental. When we left there were a few issues which we were aware of and happy to discuss. However once the "Depository" got involved there was no communication. We were told not to ask any questions via the "Depository" but to ring the branch, which we did on many occasions leaving numerous voice-mails or if we did mange to talk to someone they promised to get back to us but never did. So we are now left with a bill of over £700.00 to pay having already paid £1,400.00 over the odds. We were mis-sold the No Deposit Scheme, as admitted by one of Leaders representatives but no consideration given to this at all. So avoid this company if you can unless you want to be ripped off.

Peter · 15 May 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Mr

I had the pleasure of working with Mr. Malik, a lettings agent at Leader agency, and I must say that he made the entire process of finding and securing a property incredibly easy and stress-free. Mr. Malik was friendly, professional, and knowledgeable, and he worked tirelessly to find properties that met my requirements and budget. He was always quick to reply to my queries and accommodated my schedule for viewings. He guided me through the entire process, from initial viewing to signing the lease, and ensured that all my doubts and questions were answered in a prompt and courteous manner. I highly recommend Mr. Malik and Leader agency to anyone looking for a reliable, trustworthy, and efficient letting service. Thank you, Mr. Malik, for your excellent service and for making my move a smooth and pleasant experience.

Krishna · 28 April 2023

★★★★★ 5/5

Trustpilot

I recently worked with Malik from…

I recently worked with Malik from Leader Agency to secure a rental property, and I couldn't have been happier with the experience. Malik was incredibly helpful and professional throughout the process, and he made what can often be a stressful and daunting task very easy and straightforward.From the initial viewing to the signing of the lease, Malik was always available to answer any questions I had and to offer his expert advice. He was prompt in his responses and always kept me updated on the status of my application, which I really appreciated.Overall, I would highly recommend Malik and Leader Agency agent. Thanks to Malik, I was able to secure my dream property with ease, and I couldn't be happier with th

Sushmanagi · 28 April 2023

★★★★★ 4/5

Trustpilot

This was my first time finding and…

This was my first time finding and renting a property through an agent.I cant thank Clare Bennet enough. Her help through all the bumps in the road has been above and beyond. Thank you gor giving us pur lovely famipy home. The whole experience has been smooth thanks to her and the team at Leaders.

Shenean · 18 August 2022

★★★★★ 1/5

Trustpilot

No deposit option

The No deposit option is a big scam.They lure you into it they give you contract very late such that you will not have the option to review properly before signing.When you complain about mould or repairs in the house they ask you to just open the window without any support from them.When you move out of the house you get charged exorbitantly for repairs which you complained to them that they didn't do then they refer you to there contract.Please avoid them and there no deposit option at all cost.

Shakirat · 15 May 2024

★★★★★ 1/5

Trustpilot

Avoid - awful and stressful experience

I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from start to finish. Throughout my entire tenancy, I encountered a lot of issues that were either ignored or handled in the most incompetent manner possible.First, there was a persistent leak in my bedroom that I reported repeatedly for over 9 months. Despite my continuous efforts to get it fixed, both Leaders and the building management company, Stevenson Whyte, ignored my emails and phone calls and when they did respond it was done in a rude, passive aggressive manner. It wasn't until I involved Salford council that they responded appropriately, and by then, the condition of the room had deteriorated to the point where I had no choice but to leave the property.Every other problem I brought to Leaders' attention was either brushed aside or sluggishly addressed. Inside the property, numerous issues impacted my living experience, including a malfunctioning washing machine, fridge, freezer, bathroom fan, balcony doors, and a persistent leak in my bedroom.I waited for months, consistently asking for the inventory list, only to finally receive it and discover that it highlighted the non-functional smoke alarms and pointed out several areas where the cleanliness of the place fell short, with mould present in some areas as well.Leaders had also changed our point of contact within Leaders twice without bothering to inform us. This lack of communication was a recurring theme throughout my tenancy, with emails frequently going unanswered and repairs taking a long time to be resolved, if they were addressed at all.They are extremely unprofessional. I was met with rudeness and indifference whenever I raised concerns, and on more than one occasion, I was threatened with drastic measures such as having my water shut off or having my keys confiscated if I didn't comply with their unreasonable demands.It's clear that Leaders prioritises profit over the well-being of their tenants. The fact that they failed to disclose longstanding issues with the building (City Lofts) speaks volumes about their disregard for transparency and basic decency.In summary, renting through Leaders was an awful and stressful experience that I wouldn't recommend to anyone.

Ella · 14 May 2024

★★★★★ 5/5

Trustpilot

I have been using Leaders for the past…

I have been using Leaders for the past five years. Sara in the Leamington office is just brilliant at finding new tenants as the need arises, and they feel comfortable with her knowledgeable approach. The maintenance is now ran from the Worcester office which I thought would be a problem, however Aimee does a great job informing me of issues with the properties. They also complete all of the HMO tests and certification required.

Eamonn · 28 August 2024

★★★★★ 1/5

Trustpilot

Do not trust this company with your…

Do not trust this company with your details,I requested a free online valuation, it did not give me my valuation and just told me to contact them.I didnt do this as I just wanted the free valuation, but i was then bombarded with phone calls from their head office trying to get more information from me.I asked to make a complaint and request the phone calls and they keep hanging up on me. as they have refused to take my complaint this automatically lets me instruct the ombudsman before the 8 weeks.

JIMMY · 14 May 2024

★★★★★ 1/5

Trustpilot

AVOID disgusting company

Found property on rightmove, fell in love with it from the photos. Paid my first month's rent and deposit on time as requested. Moved into property. They messed us around on move in day, asking for ID and birth certificates even though we were fully packed up (!). They wanted us to travel 20 miles to pick up the keys, which I refused. We then met the agent at the property who basically threw the keys at us and sped away. Didn't even view it beforehand, they told us there was a lot of interest and sent us a walkthrough video - now I know that was a lie, they just didn't want us to see the horrible state of the property! Tiles uneven and broken in the bathroom and kitchen floor, shoddy work done, none of the doors shut, oven is broken, shower rail is broken. Black mould in the second bedroom, poor paint jobs all over the house. Flooring is cheap and any amount of water makes it super slippy. Tiles in the kitchen are foam for some reason??? I've tripped so many times in this house I've had bruises all over me. None of the gates shut, the grout in the kitchen and bathroom is poorly done, the toilet isn't sealed properly, neither is the bath, the sink gets blocked frequently due to no fault of ours. every time I call them to report these issues, it's been "your property manager will call you back" and then they DON'T. every call back you're promised is a lie. They barely communicate, they just do not care once they have your signature on that contract. PLUS, they try and scam more money out of you. They have neen chasing me for the initial rent I paid as they "couldn't find it", dealt with about 7 different agents all making me repeat the same story. I had a miscarriage, whether it was due to the stress of them accusing me of lying or the tripping from the appalling tiles, I'll never know (probably the tripping, it happened shortly after I fell over a loose laminate flooring panel in the spare bedroom - which you have to walk through to get to the toilet). Cold responses when asking about anything other than this stupid rent payment that I've provided every imaginable type of proof for. Now I am planning on moving and they're charging ME for reletting. Won't allow more pets as "damage to the property" as if it can get any more damaged anyway. Insult to injury, time and time again. AVOID, I'd rather live on the streets than ever rent from leaders again. happy for them to take me to court because it's honestly criminal. I never wanted to move again, I wanted to start a little family in this "cute" house and stuck it out for as long as I could but honestly another day in this house is too long, another day with an email from leaders is too many.however, I sure do hope they appreciate my feedback in an automated, cold response that means nothing.

Molly · 22 April 2023

★★★★★ 4/5

Trustpilot

It was good

It was good, I’m very happy to now have the keys

Rubes · 26 June 2026

★★★★★ 5/5

Trustpilot

Leaders Lowestoft

Leaders Lowestoft have just helped me finally secure my first property in Lowestoft since moving here from derby. Gemma was exceptional! She was kind, caring, attentive to mine and my daughters needs and didn’t stop until she found us a perfect property. I am absolutely over the moon with the level of care I received whilst leaders assisted me on my renting journey. Gemma was outstanding with any issues I had or questions. She always answered me instantly whether that was an email or telephone call. All of my worries were reassured. Five stars for GemmaHook!

Ashleigh · 20 April 2023

★★★★★ 1/5

Trustpilot

Be extremely cautious with Leaders

Be extremely cautious when looking to rent a property through Leaders.They will try to persuade you to use their "zero deposit scheme", but beware, because this is not an insurance policy to replace the deposit, it is a membership scheme, run by them, for their benefit and the landlords benefit only. It has a monthly fee, which over the course of a year will ultimately cost almost as much as an upfront deposit, but the tenant will not get any money back at the end of the tenancy, as would be the case with a traditional upfront deposit.Should the membership scheme pay money to the landlord for any damage or cleaning, the tenant will be required to pay this back to Leaders and will be chased by Leaders for the money.Leaders administer the membership scheme themselves, so the tenant appears to have no say in whether any claimed damage is genuine and should be paid for. If the tenant did dispute any claims for damage, the terms of the tenancy will state that Leaders will appoint their own preferred independent assessors. The tenant has no choice in who carries out the assessment, and the tenant will also have to pay for the assessment too.It is a scam, albeit a legal one perhaps. Leaders did not explain the scheme properly and clearly to the potential tenant in this particular case. They used a sales technique to mask the facts and persuade a young person that it would be of benefit to them, when it was in fact quite the opposite. They were also highly inflexible when it came to agreeing the clauses in the tenancy agreement. The tenant asked for alterations, but these were refused and/or ignored. Leaders were quite happy to make their own alterations though because it suited them and the landlord.

Cygnus · 10 May 2024

★★★★★ 5/5

Trustpilot

Leaders definitely leading

This is the first time I have dealt with Leaders and I found them to be extremely efficient.polite and professional, they are very helpful explaining all the steps necessary and and were always helpful. My experience with a NZ Lillian Cull- Simmons was wonderful.The key exchange was delightful and efficient and I even received a helpful and friendly moving in box from them.I highly recommend you use them if you can.I certainly will again.Nicholas

Nicholas · 4 October 2023

★★★★★ 3/5

Trustpilot

After a month of move in!

+Move in was good and on time.+cleaned well before moving+ better house prices compared to others+ Alex was good at his job.-Membership is bit expensive with no actual benefits. But you get no deposit option.-You have to insure the house that you don’t own-no help contacting owner regarding energy schemes.Overall satisfied 3.5

Aditya · 4 December 2022