Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Have been using Leaders to manage our…

Have been using Leaders to manage our property since May 2023 and have had numerous issues.Very difficult to speak to anyone, calls & emails ignored. Repairs not reported/ dealt with in a timely manner. Charged for repairs that have not been completed.Had a meeting with area manager to discuss all issues but continue to go unaddressed and have to repeatedly go over them with different agents. Area manager agreed that we had not been receiving a management service but unwilling to rebate service fees despite this. Have given notice to terminate tenancy with leaders who have not been willing to liaise with new agent as requested. Still tied in contract despite having given notice. Would not recommend as their management service has incurred us more cost and stress than if we had done it ourselves.

Stacey · 17 June 2024

★★★★★ 5/5

Trustpilot

Have worked for Leaders as a contractor for many years now

Have worked for Leaders as a contractor for many years now and have always found all the staff to be very professional they have always been loyal and helpful towards me, and would never say a bad word against them - I must give Vikki Goodwin a special mention though as she has helped me for many years and nothing has been any trouble for her especially when dealing with my Invoices a real Star

Michael · 11 September 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend Ollie in Poole…

Couldn’t recommend Ollie in Poole enough, having had such a difficult time trying to find a suitable house for my family, he was brilliant in finding us a suitable home, taking me through step by step on what needed to be done and made things move as smoothly as possible. 5*

Karie · 16 March 2023

★★★★★ 5/5

Trustpilot

Excellent customer service and…

Excellent customer service and communication with very quick response times. Chloe kept me updated throughout and make it a completely stress free experience. My application was processed really quickly and I was able to move in 2 weeks after submitting it. Everything can be done online including making payments and setting up the utilities and council tax.

Laura · 4 August 2022

★★★★★ 5/5

Trustpilot

Dealt with Tommy in the Burgess Hill…

Dealt with Tommy in the Burgess Hill branch who explained the requirements for a tenant looking for rental from start to finish and was honest about the requirements!! Highly Recommend!!!

Alex · 20 July 2024

★★★★★ 5/5

Trustpilot

Professional

Professional, caring, friendly team. We would like to thank Yvonne Cranny for her support throughout. I would highly recommend anyone buying or and selling to use leaders group.

Janene · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent service both purchasing from and letting with Leaders.

Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed throughout the process. Within weeks we had a choice of vetted tenants and the tenant has now moved in. We were given information every step of the way and chose to have a full property management service which is proving to be ideal for us. We cannot recommend Helen and the whole team highly enough.

Kathleen · 13 June 2023

★★★★★ 1/5

Trustpilot

AVOID LIKE A PLAGUE!

AVOID LIKE A PLAGUE!They absolutely don't care about Tenants and Landlord. They destroyed our property.Michelle Rafferty is a such INCOMPETENT woman that cannot recognize the difference between an electrician and a plumber. The only hope and good thing is that technology will soon replace these incompetent people. My kindly advice: AVOID LIKE A PLAGUE! (They don’t deserve your money)

Bd · 25 April 2022

★★★★★ 1/5

Trustpilot

They don't even deserve a 1 star rating…

They don't even deserve a 1 star rating - Do not trust leaders with the No Deposit Option it is a scam - Not only do they not explain how it works but they will charge you you a extra fee on top of the rent to cover the NDO - which you will never get back and then you will still be liable for any damages etc to the property when you move out. I understand the liability of having to pay for damages etc but what warrants them charging an extra 50 pounds a month for the NDO for the full duration of the tenancy? Be very wary of their NDO agreement. Read the fine Print and be careful before signing. They will also make you sign up for insurance with their providers as well. So you pay for insurence and a NDO and then still whatever charges are charged at the end of the tenancy.

Lukasz · 11 June 2024

★★★★★ 5/5

Trustpilot

First class agency…

We rented from Leaders (Sudbury) due to relocation and they have been absolutely amazing from the first contact to the early release from the rented property as we bought quicker than expected. Special thanks to Ryan, Nick and Harrison for your brilliant service, would most definitely recommend and use again should we need to.

Nicola · 22 November 2022

★★★★★ 5/5

Trustpilot

The response was very impressive and…

The response was very impressive and Georgie is highly professional with customer service and swift to respond to my emails. The option of virtual viewing makes it easier for me that is relocation from one city to another without the need to travel all the way.

Kemi · 3 August 2023

★★★★★ 1/5

Trustpilot

Absolute pathetic service

Absolute pathetic service. We were the first people to contact Leaders on a property to rent. We know this because the person on the phone told us that we were very quick to respond as she had just listed it. Week by week we contacted Leaders to view the property, but we were told that they were having problems getting hold of the current tenant, but we are on the list and will be contacted.This weekend, I searched for properties just to find that Leaders have now rented the property. We were not contacted at all, not even an email, nothing to inform us. We did not even get a chance to view the property. When I contacted them, they told us that we were not one of the first 4 people to contact about the property, LOAD OF BULL.

Quentin · 10 June 2024

★★★★★ 4/5

Trustpilot

Overall we had a positive experience…

Overall we had a positive experience using leaders, there were a few hiccups along the way but Grace was great at sorting it out quick and getting back to us

FRASER · 15 July 2024

★★★★★ 1/5

Trustpilot

Racially profiled & discrimination

If you're someone of colour and you are viewing a property with a young looking brunette girl, you ain't getting considered. GO ELSEWHERE!!- I had a viewing with her on Monday 3 June at 2.50 PM- be prepared to hear “I don't know” to every question you ask and see a stuck-up face looking like Squidward of Spongebob Square Pants- she looked uninterested and unbothered yet her body language was so awful that you could read the room- I felt racially profiled, and discriminated against in everything from my name and appearance- She lied to my face several times, for instance, in her exact words “The landlord changed his mind”- She made up a story that I needed to fork out £1400 upfront (ie £150 holding deposit, £500 the remainder of 1st-month rent and £750 deposit)- she said that fast and with an attitude that’s how I knew it was racial - a straight-up lie because that wasn't advertised on the website, or office window and even the printout she gave me on the day (see pics) did not state that- she tried to deter me from the property but I have finances and her remaining tactic was to withhold the application from being sent- another lie she told was "There's no rush take your time" to which I disregarded her words when I wanted to secure the property ASAP... clearly, there was competition and she proceeded to say "When you are ready email me and I'll send you the application link and you pay the holding deposit online"the audacity of her to stand there and lie whilst looking at me and still going on with the charade- she sabotaged my application and failed to send the link after I emailed her 1 hour after the viewing and 2 1/2 hrs before she left the office at 5:30 PM as she told me- on the morning of 4th June when I was about to call to follow up, but I got an email at 9:13 AM saying the landlord had progressed with another candidate- I never got the chance to apply.. what was the point of my viewing?- what pisses me off is the fact I travelled from London and spend over £200 on short notice including paying a £100 train ticket 3 days prior and she was made aware of this over the phone- why waste my time and resources if you weren't gonna consider me?- IS THIS AMERICA? To be racially profiled, discriminated and denied an opportunity when I was polite, punctual, respectful and had credentials to be in the neighbourhood- the triggering part is we are roughly the same complexion, that's what’s annoying- she is a straight up hater who don’t want to see me a black man succeed- If you are a black guy (mixed race) wearing a cap and carrying a backpack be prepared to be judged- mind you I am 37yo mixed race and to be judged based on my appearance when I meet/exceed the requirements, have a 900+ credit score, have large savings, don't drink, smoke or own pets and work within the UK Government- everyone in my diverse circle who I told confirmed that I was indeed discriminated against my appearance and racially profiled- So if you have viewing with her make sure to bring someone to check her attitude or if you're alone record the conversations and you’ll see what I am referring to- avoid this Mickey Mouse agent/agency cos you’ll just be another number to pass her time out of the officeI'm only giving 1star rating because the apartment and neighbourhood was nice, ideal for what I was searching and she purposely obstructed my opportunity to try.This is a honest person writing an honest review.It’s been a few days since my viewing and I am still mad at the whole ordeal

J · 9 June 2024

★★★★★ 5/5

Trustpilot

It was a very pleasure to deal with…

It was a very pleasure to deal with leaders. They helped me a lot to find my new home. That made my stress away. I recommend leaders are one of the best companies in uk to deal with trust, comfort, and well worthy. I give 10/10 to Leaders . ❤️👏👏👏❤️

Awantha · 4 April 2023

★★★★★ 5/5

Trustpilot

Would like to thank all involved in the…

Would like to thank all involved in the smooth transition from 1 property to another. Very helpful down to earth staff. Would like to take the oppunity to thank the lovely Claire Bennett for all her help. Would recommend Leaders to any one thinking of renting a property in and around Lowestoft. Many thanks Ann and Gary

Ann · 14 July 2022

★★★★★ 5/5

Trustpilot

Professional and friendly

Had a a great experience working with Selwyn to look for flats and schedule viewings. He really understood our needs and helped us out in our search. Thanks a lot!

SSLND · 30 September 2026

★★★★★ 1/5

Trustpilot

We rented a maisonette in Hitchin and…

We rented a maisonette in Hitchin and lived there for two years. From day one we had issues with repairing as the letting agent failed to repair any issues related to the property. We were without heating and hot water during November-December for two weeks. We had no parking place and moreover cars were hazardously parked near our door. The council never came to take our bins, So we had to trash in commercial bins. Finally there were mold, leaks from the roof of bedroom, living room and bathroom. The property have damp too. ONE SHOULD NOT RENT ANY PROPERTY FROM LEADERS. VERY CLEAR AND CONCISE MESSAGE.

Prasun · 5 June 2024

★★★★★ 5/5

Trustpilot

Great Lettings Service.

I was looking for a quality let, and needed to move promptly.Thanks to Leaders, and Owen and the team at Ravenshead, I was processed and dealt with promptly and professionally and in the property within just over a week.Any issues have been dealt with quickly and concisely and can honestly recommend Leaders at Ravenhead with absolute confidence.Top stuff.

Paul · 23 May 2022

★★★★★ 1/5

Trustpilot

USELESS COMPANY

My property has been managed by them for 3 years now and had nothing but problems from them. Charged for check outs that weren't done properly. I did get a partial refund and Leaders paid for my lounge, stairs and landing to be redecorated, however not a good job and decorator broke my banister.When ever, either myself or tenant phone their offices, staff are mainly polite and assure me that they will look into problem and phone me back. Mainly this doesn't happen.I agreed renewal of tenancy personally with my tenant after numerous requests that Leaders sort it for me. I've been chasing them for 2 months now. Constantly told that they have sorted things only to be followed by emails asking me to sign and return renewal contracts??? They have had signed documents for weeks now, personally handed in at their Derby Office by myself and my tenant.I seem to be tied into a contract with them, but they are a hindrance. I'm undergoing serious health issues and have further operations scheduled hence the reason I found an agent. They do nothing, just cause endless stress and problems. Would give them zero stars if an option.I'd advise all landlords and tenants to find a different company as I will do as soon as possible

Barbara · 4 June 2024

★★★★★ 4/5

Trustpilot

Fabulous staff

The staff at this branch were fabulous from start to finish. Jade was at the end of the phone for all of our queries, supported us throughout the whole process and made a really difficult move as smooth as possible. Would highly recommend.

ES · 11 October 2023

★★★★★ 5/5

Trustpilot

I contacted Selwyn Leadership regarding…

I contacted Selwyn Leadership regarding accommodation, and they responded quickly and were very helpful. Unfortunately, I wasn’t able to get a room, but I was very impressed with their excellent service and support.

Fizza · 10 September 2026

★★★★★ 5/5

Trustpilot

I am very satisfied

I am very satisfied for the service provided by Aleyna from Leaders Forest Hill she was very helpful!

Ashvin · 14 May 2026

★★★★★ 1/5

Trustpilot

As a landlord I have experienced…

As a landlord I have experienced terrible customer service.Throughout the whole coronavirus very late in getting back to you with anything and when they do it is never the full amount of information the accounts department have been more accessible than any of the management teams, There is no chance of anyone ever phoning you, and don’t bother sending any emails because they don’t respond to those either

Gemma · 11 May 2020