Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Millie was absolutely fantastic with my…

Millie was absolutely fantastic with my awful situation. Kind and helpful and went above and beyond to help me get settled.Thank you so much to the team but particularly Millie xx

Emma · 22 July 2024

★★★★★ 5/5

Trustpilot

Excellent advice and help with refurbishing rental property

Debbie and her team have helped us with our rental property for years and kept us up to date with how best to let it. We are very pleased with her help and recommendations for a recent refurbishment and installation of a new heating system as ours was outdated and inefficient. I am sure it will keep us in excellent letting potential going forward as well as retaining our current tenants.

Anita · 19 February 2024

★★★★★ 5/5

Trustpilot

I wanted to share my experience with…

I wanted to share my experience with leaders. While my housing question was resolved partially, I was really impressed with their responsiveness and overall service. They made me feel confident in their expertise and willingness to assist. Thanks to selwyn

Customer · 6 August 2026

★★★★★ 5/5

Trustpilot

Yvonne Cranny from Mansfield office has…

Yvonne Cranny from Mansfield office has done a superb job. Yvonne managed the sale of our rental property over the last two years, one fell through and the second finally went through. This last sale nearly did not succeed it was due to her effort in tracking the buyer who had gone on holiday to Zimbabwe that it finally happened. We cannot thank her enough. All throughout our time with Leaders she kept us up to speed all the time. This was and is much appreciated.

Dennis · 3 July 2024

★★★★★ 5/5

Trustpilot

House Sale

I’d like to thank the team at Leaders for all their help and support over the last three months with my house sale . In particular massive thanks to Claire Ayres and Sue Carter , there were a few unexpected bumps in the road that needed navigating but Leaders( in particular Claire ) always had the answers . House buying & selling is up there with the most stressful activity most people will do in their lives and without out the commitment and support given by Leaders the transaction may not have got over the line as quickly as it did .Great Service & will recommend in the future .

WeBuyAnyCar · 14 July 2023

★★★★★ 1/5

Trustpilot

Worst Experience by Far!!! Hell can't be worse.

My experience with Leaders agency over the last 3 years has been terrible to say the least. I rented a flat in Kenilworth which was in a bad state when I came in with overgrown yard with trees, dirty toilet with limescale as thick as 2 inches inside (worst limescale I've seen), blocked kitchen sink, a broken washing machine and dysfunctional heating system. I contacted them for months and it took over 3 months to finally unblock the sink, replace the washing machine's motor - they had almost insulted me that I was bothering them and that there was nothing wrong with the machine only for the engineer to say it was a 'dead machine', and then replace the boiler meaning that I didn't have heating, could wash my clothes or could use the kitchen sink through the autumn 2021 (moved in in September) till almost December. The house was never checked after the previous tenant and it had been empty for a while but the agent told me that this wasn't their responsibility to make sure everything was in good condition before another tenant moved it. I had to repair everything from falling cabinets that were old to the shower head that fell off to the toilet handle that just snapped from being old to the fence, yes, I installed a four panel fence with my neighbour (which they never thanked me for) and also painting the shed. It took them almost 7 months to fix my living room heater meaning I was without heating through autumn and winter of 2023-24. I have evidence of these including the hundreds of pounds I spent on the property when I got fed up with their negligence. I can't even mention everything here. Finally, after deciding that I was done with renting due to this experience, they advertised the house and exhorbitantly hiked the rent (over £200 - is this even legal?) without any renovations but yet they've refused to refund my deposit because someone thinks I didn't clean it enough, in comparison to their Photoshoped images, ignoring everything I did. I left the property 13 days ago and I'm still chasing my deposit which is typical of them. They hardly ever respond to emails or do anything and they'll later give excuses like, the person in charge was on leave or the work will be initiated which they never did. Please for your own mental wellbeing and that of your family, avoid Leaders with all your might as all they know is money and I wish there was a 0 ⭐ rating for the torment I've had working with them. Landlords beware too as your tenants don't get good service. I will let the world know how negligent and unethical you are and I'll go as far as the ombudsman or even council or courts to show you that customers do have rights too, especially to a fair service that cost a fortune. I'm not being unreasonable, I used Pittaway Thompson previously in Kenilworth and it was the best experience ever including my deposit being refunded fully 2 or 3 days after I vacated the flat in addition to first class support and services when I lived there.

Dr · 2 July 2024

★★★★★ 4/5

Trustpilot

The team at Leaders estate agents is…

The team at Leaders estate agents is highly professional, efficiently handling tasks such as preparing the property online, advertising, and organizing viewings. I am pleased to note that maintenance issues are promptly addressed, keeping the tenants happy."Rosie Lloyd is particularly efficient in her work and keeps me informed about the progress of my properties. She has a passion for the letting business, and her communication skills help me secure tenants quickly.

Mohammed · 16 February 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH LEADERS

DO NOT RENT WITH LEADERS. DON’T FALL FOR THEIR CRAP! If I could give negative stars I would. I had the worst experience renting with them. They made my life a nightmare. All my rent was paid fully and in time through direct debit. Never late on a single payment. Never made a fuss about rent increase. I rented for just over a year. Due to buying, I decided to terminate my tenancy early. They charged the largest fees (pretty much a whole months rent). I even had to stay in until the day the new tenant moved in. Which clearly shows they don’t even bother with checking if the properties are safe for new tenants. They made up the biggest crap in the check out report. Not a single thing being true or no checks to see if it was previously damaged. They had images in the check out report which they didn’t have in the check in report. So many things they had picked up on were already broken or not working. Apparently the property wasn’t clean even though I had it cleaned by a professional end of tenancy cleaning company. Then they held my deposit for over 2 months for no reason. They kept saying its being finalised. Despite leaving the property in a better condition then when I moved in they then tried to tell me they needed to clean more. Even though I gave the keys back the same day the new tenant moved it. So not sure where they found the time to do that thorough clean for which they wanted to charge me £100 for. I had to threat them with legal action to get my deposit back. They sent me the wrong amount and it took another 3 months back and forth. They finally sent me the balance after I had threatened to take them to court. The lack of communication and professionalism and just pure lies is shocking. Someone needs to take them down. Take legal action if you have to. The senior leadership team needs to change out his whole team as they are a bunch of imbeciles working.

AB · 12 July 2023

★★★★★ 5/5

Trustpilot

Who is she?

Ms Tikal Betz is most professional and prompt in dealing with the endlessly recurring and extremely frustrating rubbish-disposal situation in our block. She is our only point of contact, even though it is not Leaders' problem. Her diplomacy is exemplary, but she really understands how it affects us. Couldn't be better!

V · 14 April 2023

★★★★★ 2/5

Trustpilot

Can’t get x partner off tenant agreement

Andrew · 11 August 2026

★★★★★ 5/5

Trustpilot

Easy move in, great service

Great service to ensure a smooth and easy transition into my new home. Kirsty is an absolute angel who's quick to reply to emails and help solve any issues. Overall I've personally had a great experience, would highly recommend!

Robert · 14 February 2024

★★★★★ 5/5

Trustpilot

Fast and efficient service.

Diana · 31 August 2026

★★★★★ 3/5

Trustpilot

Rental process for overseas people

As an overseas people to rent a flat first time in UK, the property agent should have a clear workflow for them . So that we can know the approximate time to complete a contract to avoid any delay.

Ching · 11 August 2026

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant. So pleased to have gone through Leaders. As a first time renter they were very accommodating, minimised stress through consistent communication. Overall would recommend. All staff involved were amazing.

Summer · 8 October 2026

★★★★★ 5/5

Trustpilot

We received excellent service from Lucy…

We received excellent service from Lucy at Leaders in Stamford, as we were moving to the area from South Africa we found it difficult to get any feedback from agents. This is where Lucy was excellent and helped us secure our rental. Since then we have been working with Eloise who has maintained the high levels of service set by Lucy

DuncanHardie · 22 February 2022

★★★★★ 1/5

Trustpilot

Awful company avoid at all costs

Awful, just awful. Mistake after mistake has been made. Listen doroperty for rent at wrong price, twice! I have been charged for works that then haven’t been completed, then made to feel like it’s my fault. Monies that should have been taken from tenants deposit has been taken from my money, when I call to complain I am spoken too like rubbish. Staff are unhelpful and incompetent.all they are interested in is making sure they, and their contractors are paid, but the landlords who give them the platform to earn money are treated like dirt. 3 out of the last 4 months I haven’t received any rent. Staff don’t call back when they promise, they refuse to accept any responsibility for their mistakes.

Stuart · 26 June 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Everyone I’ve dealt with at Leaders for my purchase have been amazing, especially Simon and Kornelijia. Great communication, extremely helpful and lovely and friendly with it too. Would highly recommend Leaders. They are five stars ahead of Holden Copley who have just been dire with my sale and they could learn a lot from Leaders. Thank you for helping me buy in Ravenshead and I’m looking forward to living there and being part of a great community.

Cathy · 22 September 2023

★★★★★ 5/5

Trustpilot

First inspection

This is our first inspection and it was amazing, Debbie just asked about the problem we are facing concerning the house, she is so calm and lovely. She did a great job job

Bukola · 18 September 2026

★★★★★ 5/5

Trustpilot

Very friendly and helpful and helped me…

Very friendly and helpful and helped me through from the viewing to moving in would highly recommend

MISS · 31 May 2026

★★★★★ 5/5

Trustpilot

CAT GOODWIN : THANK YOU!!!

Cat Goodwin : professional, knowledgeable, polite and proactive. Without her sensitive and immediate help, my family would have been in a very difficult situation. Her support and advice was of immeasurable use and transformed our lives. I highly recommend Cat and state most strongly that she is a first class representative of "Leaders".Thank you Cat, you are a star!!

HUMPHREY · 29 May 2022

★★★★★ 5/5

Trustpilot

Very experienced and knowledgeable staff

Having dealt with leaders at the Clacton branch I found the staff in the rental side to be extremely supportive and efficient and kept in contact with me at all times very helpful.

Geoff · 18 September 2026

★★★★★ 4/5

Trustpilot

I would like to the Faith Graham of…

I would like to the Faith Graham of Leaders for all the help and support in aquiring my first rental property. I am very exicited with the level of professionalism.Thank you Faith and the whole team

Chimedza · 10 April 2024

★★★★★ 5/5

Trustpilot

Professional and friendly service

Been using Leaders for a number of years to rent out our property. Joanna Lawrinson from Crewe has been our property manager and always a pleasure to liaise with. If ever there was an issue to be looked into, Joanna would investigate and come back with options providing regular updates. Very professional service from Joanna!

James · 14 November 2022

★★★★★ 1/5

Trustpilot

DISGUSTING SCAM ARTISTS!!!

DO NOT EVER USE THIS COMPANY!!!We rented with leaders for 2/3 years.. at the beginning of the tenancy we where offered a no deposit option which was explained both on the phone and in person as a way to pay off the deposit in parts… THIS IS NOT THE CASE. We paid £42 a month on top of the rent for the full term of the tenancy for nothing. It isn’t an insurance policy to cover the landlord and it doesn’t form a deposit. Both me and my partner asked leaders on a number of occasions what this money was for. The answer we received was ‘it’s a fee we charge’ FOR WHAT? If it doesn’t make up a deposit and it doesn’t cover a no deposit insurance fee what on gods green earth am I paying for? The truth… IT JUST GOES INTO LEADERS POCKET! the landlord has no cover and neither do we as the tenants. They took over a thousand pounds from us just in fees alone. Just so you all are aware THIS ISNT LEGAL and we are in conversations with a solicitor over miss-selling and illegal insurance fraud. I wish I could put 0 stars because they are vile. I requested a phone call from Sarah jones on 3 occasions and never received one. I have now had to contact the landlord directly and he is also understandably fuming with the situation and is supportive of us. We got broken into and were left for 48 hours with a door that wouldn’t lock, with a small child in the house. When we moved in the oven was quite frankly disgusting. It would have been easier to blow it up than clean it. However leaders promised they would have a company come in and do it. A week on and numerous calls later still nobody came. I hadn’t cooked in it I was scared of killing someone with the bacteria in there. In the end I had to get my friend who is a PROFESSIONAL cleaner to come and gut the oven, and even she said it was truly sickening. Whatever you do just go with someone else. I don’t care how nice the house is that they are advertising just go with someone else!!! It is NOT WORTH hassle and amount of money you will fork out to these absolute fraudsters.

Rebekah · 25 June 2024