Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

My Experience

I am writing this review to unfortunately highlight several issues pertaining to the letting agency and the problems I faced as a tenant for a Lincoln Property.I had an extremely frustrating experience with this company. They never informed me about the dates a problematic tenant was being evicted, despite the significant impact it had on me and other tenants within the building. (To my knowledge the tenant in question still resides there and the property is being advertised as normal when there is a clear safety issue at hand)When I raised my concerns, they refused to acknowledge the severity of the situation, using GDPR as their reasoning, despite legal action having been took and having had multiple visits from the police to ensure my safety.Even worse, they still refused to inform me after the tenant threatened me which required a call out again from the police, showing a complete lack of regard for my safety.The company was generally unhelpful in any matters related to the tenant. Despite informing them that I had moved out while still paying rent, they didn't offer any reimbursement for my situationOverall, their lack of communication and disregard for their clients is appalling. I would not recommend their services to anyone.

Brandon · 24 June 2024

★★★★★ 4/5

Trustpilot

Leaders Western road

Pleasant experience working with leaders. handled any maintance promptly and with no issue. I didn't interact with them much but I guess that's a good thing. overall good experince

Arthur · 13 October 2026

★★★★★ 5/5

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Zachary Braid -

Zachary Braid -My partner and I have been full of anxiety in trying to find our future home for ourselves and our little one who is due in September. Zach from Leaders Poole has been an absolute saviour in this process and we are so pleased to say we have secured our dream house! Zach was friendly, assuring, personable, honest and professional and we cannot thank him enough for the advice, support and effort he put into us as prospective tenants; Leaders Poole have been so accessible and accommodating and they are very lucky to have Zach as part of their team.

Freya · 29 June 2023

★★★★★ 5/5

Trustpilot

Excellent service - always accomodating!

Thank you to Glenda Emery!Always listens to the Landlord's point of view - but is fair to both parties. I find Glenda to be professional, experienced and helpful when seeking solutions to the issues that arise when letting properties.I would recommend Glenda to anyone who wants to work with a Property Manager who gets things done!

Neil · 3 October 2022

★★★★★ 1/5

Trustpilot

The worse agency experience ever.

The worse agency experience ever.From beginning very careless.They gave us keys to rented home without showing us around.House was poor condition not as it was shown us on video.After many many emails reporting issues only very few was sorted.Big issues was delayed up to 8 months.Contract build to hard to understand and it came up mainly with rights for agency and landlord.Total discrimination of tenants rights.Aimee our house agent also very hard to catch up, never available eighter on annual leave 500 times a year or other things (leaving open cases unfinished and don't bother to pass any details to colleagues so they can finish it)Maybe I wouldn't mind but when u pay rent and bills on time they should care a little bit.So absolutely terrible experienceNever ever again.

Marta · 29 June 2023

★★★★★ 5/5

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Cat Goodwin

I would recommend this company to anyone looking to rent. They have very affordable homes with a lot of space, especially good for those PCSing from the states. Cat Goodwin has been very informative and has helped me through every step of the way to ensure the moving process goes as smooth as possible! Overall great experience!

Jordan · 22 August 2022

★★★★★ 5/5

Trustpilot

Hey .I had very good experience.I would like to thank the agent mister Malik Miha for his help / 5 star

Hey . I had very good experience.I was dealing with professional agent ( mister Malik miha ) he was very helpful I just would like to thank him / 5 star Many thanks Good bless

Smail · 26 April 2024

★★★★★ 5/5

Trustpilot

Great Property Management

After renting a property for several years with more than its fair share of issues I have to thank Helen on the Property Management team who has been nothing short of amazing at every turn. I can't speak highly enough of my experience with her and Leaders as a whole. Renting in a listed building comes with its share of challenges but Helen was able to help with every issue that arose and is a true credit to the organisation. Helpful, Friendly and Effective.

Anthony · 27 June 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I have been renting for a decade and have dealt with 6-7 letting agencies. This company is by far the worst. Here’s just one reason why:As the contract neared its end I decided I did not want to renew and actually left the property about 6 weeks prior to the end date. After being prompted by Portico/Leaders (about 2-3 months before the end date) for the chance of a renewal I declined, informing both the letting agents and the landlady that I (and another tenant) would not renew the tenancy, but the third tenant would. During this exchange they responded affirming that I would not renew, but that they are processing a "change of name" for the incoming tenants and that a new contract was to be drawn up. I also ask about my deposit as was told that I would need it to be released directly by Lauren. I was, understandably, confused. My contract was due to end on the 21st of June and a new one was being drawn up, so surely despite the "change of name" I should have the deposit paid back to me? I replied back to clarify but this reply was, predictably, ignored.Multiple emails and voicemails seeking clarification were ignored. Only when I gave my number to the assistant manager of the branch did she call to explain that I was still liable for the house even after my contract ended. This was only 3 weeks before the contract was due to end. Instead of ending that contract and drafting another, Heidi instead informed me that they were processing a renewal of my original contract but with a "change of name" tacked on to process the incoming tenants (hopefully before my contract was finished). Therefore, if the "change of name" process had fallen through the letting agents would have continued to charge me (and the other leaving tenant) indefinitely, despite my clear intention to leave and lack of consent/understanding with a renewal process. Note, this clause was not outlined in my contract, and repeated requests for contractual evidence were ignored.Through conducting my own research I discovered that I may not have been liable and was prepared to go to court if needs be. Luckily it did not come to that, as the change of name was eventually processed but with only 3 days to spare. This tardiness was, once again, due to multiple delays on the letting agency and caused me a gross amount of distress as I was unsure whether I could afford to continue to pay for the property after the end of my contract. However, whether or not they had the legal basis is irrelevant to my complaint. The lack of consent received for the renewal process even after seeking clarification is abhorrent. If my contract was due to end on the 21st of June, and I was not seeking renewal, wouldn't it have been easier to just process an entirely new contract? I believe the renewal/change of name was processed in this way either due to laziness or a financial loophole, both unethical practices.To finish - it's absolutely ridiculous that I would have been forced to pay for a property after the contract had reached its end date. Once again, it was not in the contract and the legal research I conducted seemed to contradict this, but if that's the law, that's the law. What is even more baffling is that this process was not outlined in my contract and no one (until the assistant manager of the branch 3 weeks before the contract was due to end) informed me of this process despite repeated attempts at clarification. This is a shocking failure on your behalf.After issuing my complaint, the regional director essentially dismissed my concerns, insisting everything was working as expected. She did not address my actual complaints and ignored my direct follow-up questions. It's nice to see such apathy from a senior staff member.I do not require a response from anyone. Nothing you say can undo what has been done, and no excuses can forgive the repeated level of negligence within the company. I will actively discourage anyone from renting or buying through Portico/Leaders. The stress of dealing with your company is not worth it.

Sukhraj · 21 June 2024

★★★★★ 4/5

Trustpilot

The agency has been quite helpful and things to be solved.

The agency has been quite helpful, Agent Belal was continuously following up with me looking for the ideal property for me in accordance with my needs in terms of location and other criteria that I have specified also helping me with all the documentation. The room appears lovely and tidy.Things that need to be fixed as soon as I moved in include the door closer operating faster than usual, slamming the door and disturbing the other roommates, which is not a good look.The TV in the room has to be changed because it is broken. Washbasin in the bathroom has some drainage concerns.Since the front room faces the main entrance passage and the pavement, window blinds must be changed in order to ensure privacy.Shared space which the kitchen area is not tidy since a lot of stuff left in the kitchen area due to other room mates occupancy, need to be organized so every one can use the kitchen. Additionally, the front and back yards both require periodic cleaning because they contain a lot of abandoned goods.

Alanston · 26 June 2023

★★★★★ 5/5

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Any Service is only as good as the…

Any Service is only as good as the Staff, which makes Leaders at Northwich, 5*Having worked in Property maintenance for the last 35 years dealing with corporate clients throughout the UK and latterly with Leaders in Northwich for the past 12 months, I can honestly say, hand on heart, Paula McCafferty is in a League of her own.Her diligence to both Landlord and Tenant is 2nd to none.Everyone is dealt with professionally and kindly and all queries that come across her desk are dealt with thoroughly and to a speedy conclusion.The Northwich office is a fast paced environment with a large property portfolio but Paula still manages to invest time in mentoring her team to ensure they are well trained and most importantly, happy and confident in their roles. You are all much appreciated and your diligence to YOUR job brief, makes OURS so much easier!Marbury Ltd

Helen · 26 June 2023

★★★★★ 4/5

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Mia is a value to the leaders team

Mia is a value to the leaders team. She made the process easy and easy to communicate with and pleasure to speak with. She is always helpful and very happy with her. Just call her if you are going to move. She will make sure this is done is the best possible way.

Kian · 19 January 2023

★★★★★ 5/5

Trustpilot

A very good customer…

Daniel gave a very good customer service and was always available to help when needed. Toni also was of great help when needed. However, Leaders partner solicitors were not so good, and will not use them again. Solicitors; Lifetime Legal who are the first contact and farm out the conveyancing work were caring and helpful, but the actual solicitors provided we not so good. The first one did not respond despite progressing many times , so we changed to another one. The next solicitor got the job done, but left so much to be desired when compared to various previous solicitors we have used. Leaders are the best estate agents in Evesham, but pick your own solicitor is my tip.

Stephen · 21 June 2024

★★★★★ 5/5

Trustpilot

Made everything smooth sailing from the…

Made everything smooth sailing from the start of the application process until now. Whenever I need help or anything answering, Emma and Chloe have always been there to help. Thank you so much for your amazing knowledge and I can't wait to see you both finally Friday and our new house! ♥️

Nicolle · 6 May 2026

★★★★★ 5/5

Trustpilot

Honey was very helpful and informative

Honey was very helpful and informative! She gave me lots of information and answered all of my questions with ease. Will definitely be back to ask for more advice and to find the right property.

Charlene · 24 April 2024

★★★★★ 5/5

Trustpilot

Amazing service

Kyle is a very polite young man, he answered any questions we asked as quickly as he could and was always happy to help us. We had a really lovley experience using Leaders. Would 100% recommend!!

Lauren · 5 April 2024

★★★★★ 5/5

Trustpilot

Great property management

I would especially like to thank Jayne, property manager based in Haywards Heath, for her professionalism and helpful way of working during the past year. I would definitely recommend Leaders as solid and reliable. 5 stars!

Jason · 4 April 2024

★★★★★ 5/5

Trustpilot

A letting-agent who puts customers first

We had been letting our house in Cambridge, through another letting-agent, for many years. Increasingly, we felt that we were being taken for granted. Poor levels of service convinced us that our interests were definitely not a priority and that we needed to look elsewhere.In February, this year, we spoke to Jack Eade of Leaders. Immediately, we felt that we had entered a different and infinitely better world, where our interests would actually matter. Jack is proactive, efficient and effective. He visited our property; identified necessary alterations and improvements; and found an excellent builder to carry them out. In just two months, our house has been updated, upgraded, and let. We are delighted with the service Jack has given us. If you are looking for a letting-agent, we suggest that you contact Jack Eade at Leaders.David & Jenny

David · 23 June 2023

★★★★★ 5/5

Trustpilot

Property Let…

This is now the third time I have used Leaders in Leatherhead to market my property let. They are very helpful and professional and they know the market. The staff are very helpful but a special thank you to Rebecca who is exceptionally knowledgeable and who has over looked the whole process for me. What makes me fill confident is that she always knows where we are in the process and she is in regularly in contact with me to keep me up dated.I will certainly be continuing to recommend them to family and friends.Thanks

Jimmy · 22 June 2023

★★★★★ 1/5

Trustpilot

Very poor service

We have a property that is fully managed by Leaders. Since Feb we requested for a mid term inspection report as the current tenancy ends in Aug. It is now June and we still have no response from them whether the inspection is done or not despite numerous emails and calls.Time and time again Leaders have failed us. Every time I am the one having to contact Leaders so they can give an update. At no point have they even attempted to notify us the status. When we do get hold of someone, for some reason unexplained, we randomly get assigned with a different property managers who none have a clue what is happening.The lack of organisation and communication is really poor, one minute they say the inspection has been scheduled, next minute they say it has not been booked cos the property manager has been off ill! Lots of broken promises! Wonder what excuse they will come up with next time!

Albert · 18 June 2024

★★★★★ 5/5

Trustpilot

Appreciation for Exceptional Service and Attention to Detail from the Leaders Team in Northampton

Dear Team,I wanted to express my utmost appreciation for the outstanding work you all have done throughout the entire process, starting from the moment the house viewing was scheduled, all the way to the documentation requests and the final key handover. I have been thoroughly impressed with the level of professionalism and attentiveness demonstrated by the team.I would like to highlight a special mention to Jolanta Stonkute, who graciously waited for me beyond working hours on a Saturday. I was delayed due to my move from London, and their patience and dedication truly went above and beyond. However, I must emphasize that the entire team, particularly Jolanta and Lillian Cull-Simmonds, has shown exceptional care and attentiveness.Your commitment to ensuring a smooth and seamless experience has not gone unnoticed. The prompt responses to my inquiries, the thorough assistance with document preparation, and the warm and welcoming atmosphere have made this journey a delightful one.Additionally, I would like to mention that the house was beautifully furnished, and I expressed a strong interest in purchasing some of the items. Although I was informed that the Landlord was not selling them, I later discovered that most of the products were being sold on Facebook. However, I want to make it clear that this does not diminish the high quality of service provided by the Leaders team in Northampton.I would highly recommend your services to anyone in search of a dedicated and customer-centric team. Your professionalism, reliability, and attention to detail are truly commendable.Once again, thank you for all your efforts in making this process a success. It has been a pleasure working with each and every one of you.Best regards,Juliano

Juliano · 21 June 2023

★★★★★ 5/5

Trustpilot

Smooth and accessible channels of…

Smooth and accessible channels of communication during and after the viewings, they also score high on punctuality.

O · 28 May 2026

★★★★★ 1/5

Trustpilot

To anyone looking to rent

To anyone looking to rent, do not go with leaders, they are disgusting.I rented with these people and now I’m in debt The bathroom where I was living was full with mould black mould at that, the boiler in the flat was broken and they didn’t care.If you do rent a property just hope that you don’t get Carolyn Weeden as your property manager, she doesn’t care and she is not empathetic at all.Stay clear of this company at all cost it will just leave you with a huge bill They give you a rundown flat only to charge you an arm and a leg when you move out.

Anthony · 18 June 2024

★★★★★ 5/5

Trustpilot

Excellent team

Excellent team. Most especially Faith, she was really helpful throughout the letting process. In case you want to rent or rent out your property make sure you contact Leaders Northampton branch for a descent process .

Eric · 2 April 2024