Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Good communication

Great communication, very friendly and polite

Ashley · 30 August 2026

★★★★★ 1/5

Trustpilot

Poor Communication, false claims, date handed out. The worst letting agents I have ever dealt with.

I am writing to express my dissatisfaction with the service and communication from Leaders, especially regarding our recent move-out and the handling of our deposit.Firstly, we received conflicting and inaccurate information about the status of our deposit return. We were told that our deposit was available pending confirmation, but we were not properly informed and even blamed for a lack of action on our part, which was false. This lack of clarity caused unnecessary confusion and stress. We have email evidence supporting these claims.Additionally, despite vacating the property, we continued to receive calls and emails from Leaders and contractors regarding issues that no longer concerned us. This only stopped after multiple requests and 4 emails from myself to have our personal details removed. It was intrusive and added to the frustration of the overall experience.Over the last two years, the quality of service from Leaders has been consistently poor. There have been numerous instances of miscommunication and lack of responsiveness that have significantly impacted our experience as tenants.I hope this feedback reaches Beth Harding and Bethany Stewart of the Cambridge Leaders team, as it is crucial that these issues are addressed to prevent similar experiences for future tenants.

Abigail · 1 August 2024

★★★★★ 5/5

Trustpilot

Becky and Emily made the process of my…

Becky and Emily made the process of my renting very easy and made sure that I was 100% aware of what what happening. The communication was perfect and I reccomend going here for your rent/buy!

Tay · 8 June 2024

★★★★★ 1/5

Trustpilot

Dreadful customer service

Dreadful customer service. Sales team member sounded very disinterested and gave out incorrect info.. Lettings team member even worse. Very intransigent. Refused to give details of fees, insisting that these could only be given in person during a physical visit despite the fact that they had been acting as letting agents and were also selling the property!I deal with a number of estate agents and have not previously come across this lack of transparency. To be told that they do not publish figures could lead to a suspicion that they make up fees on a very ad hoc basis.

Pauline · 31 July 2024

★★★★★ 5/5

Trustpilot

The best letting agency I've ever…

The best letting agency I've ever encountered. They handle everything promptly, and the support team is outstanding, especially Tierney, who is incredible. I highly recommend Leaders to anyone seeking accommodation.

Gokul · 18 September 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Exceptional service The staff are professionals and easy to reach. Ready to assist you in getting your desired property. Jack at the Northampton branch was really helpful and excellent. Thank you

Amstrong · 13 October 2026

★★★★★ 5/5

Trustpilot

Leaders have been great

Leaders have been great in our search for a house. We've had a house viewing on tuesday with Libby and she was so helpful and kind. Thank you very much for all your help.

Catia · 25 September 2026

★★★★★ 5/5

Trustpilot

BILAL RAQEEB :)!!!

BILAL RAQEEB HAS BEEN SUPER! after having going agency to agency I came across bilal! Our literal saviour! He made the process soo smooth and easy and gave us all the reassurance we needed. Any questions we had he was always there to answer. He ensured we knew everything from a-a and made the whole process a real breeze. His knowledge and understanding as well as care towards us was impeccable! He made us feel soo good! If you need an agent and lettings company I advise you to use leaders and ask for BILAL he is your man!! Thank you again Bilal for all your guidance, support and reassurance you have given us.

Sandy · 29 July 2024

★★★★★ 1/5

Trustpilot

Never using Leaders again...Croydon branch sucks!

Had a terrible experience with the Croydon branch. was told I was i was eligible for a property over the phone by Siobhan for a place then was told later I wasn't but then was given hope that there could be a way, and was told I can still view it. Did a virtual viewing and was told Id get a call back. she didn't so I had to chase again, because obviously I wanted to secure the property as it was urgent. To then be told by the branch manager nothing can be done if I don't have a garuntor, I said OK I'll sort it and update, I wanted to check the status the next day to be told the branch manager had viewings and will put offers forward straight away, even though I had a booking to view it on Monday physically...which I thought was so unfair, why not wait till you finished booked in viewings? I'll tell you why...it's because these people wrote me off and decided I wasn't worth waiting for because I was coming up with a plan, as some estate agents are known for. I called the next day and obviously the place went but I was trying to call to tell them I got a garuntor,but they then ignored my calls when trying to get through, was even sent to voicemail. I'm appalled at this behaviour from the Croydon branch. The first time I ever used leaders and this is the service I get? All because I wanted help looking for a property. I get it's a fast pace industry, but you DON'T have to treat people who literally are so genuine like that, and for a branch to move like that gives the whole brand a bad name. May not be everyone they do this too, but my experience was less then decent. I will tell everyone not to go to Leaders and use other agents who at least pass on the correct Information and give great customer service and genuinely want to help you.

Jen · 28 July 2024

★★★★★ 5/5

Trustpilot

Rosey Turner is an excellent account…

Rosey Turner is an excellent account manager No issue is too much to deal with in a courteous & professional manner Her communication is exemplary I would have no hesitation in recommending her & Leaders to any landlords

Clive · 6 April 2024

★★★★★ 5/5

Trustpilot

First time mover

This was my first time moving out from my family home, I was absolutely dreading the process of moving as i’d never done it before and i’ve found a lot of estate agents to not be very responsive, or just unorganised in general! but leaders have definitely changed my opinion and made the whole process 10 times easier. All the staff were lovely and all so helpful…especially Millie, she was very responsive and could answer any of my MANY questions…as a first time mover I had a lot! But I am so grateful to Leaders for making the process as easy as it was, i would definitely recommend, they were absolutely brilliant.

Matilda · 19 August 2023

★★★★★ 5/5

Trustpilot

Friendly helpful lettings manager

I usually deal with Lettings Manager Ella Newton. Over the past 9 years, Ella has always been very attentive if there has ever been an issue with my rented property. I feel I can trust Ella and the team to keep me informed every step of the way. An all round caring service which makes me feel valued as a tenant.

Elizabeth · 18 May 2022

★★★★★ 5/5

Trustpilot

not at home when ellie done inspection…

not at home when ellie done inspection but everything fine as always thank you

Gary · 4 July 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Very good experience. Eliza was my contact at Leaders and nothing was ever too much trouble. I would receive regular calls to update me on progress and questions or concerns I raised were resolved quickly and professionally. Eliza’s upbeat and positive energy was infectious and she really was a pleasure to work with.

Louise · 24 March 2023

★★★★★ 5/5

Trustpilot

Helpful and efficient

I have just moved into my new home using Leaders as my letting agency and would like to say many thanks to Katie for her assistance and guidance through the whole process - from applying to moving. She has been very helpful and efficient and I would highly recommend this agency for home searching and Katie as an agent!

Matea · 14 August 2022

★★★★★ 5/5

Trustpilot

We had a great experience with Calum

We had a great experience with Calum. He was very friendly, polite and professional throughout the property viewing. He explained everything clearly, answered all our questions and made the whole experience easy and comfortable. Very helpful and approachable -highly recommended!

David · 14 August 2026

★★★★★ 4/5

Trustpilot

I'm overall happy with my experience…

I'm overall happy with my experience renting flat using Leaders. There was no issues, and when I wanted to finish early my contract it went really good.Only reason that I gave 4 stars is because I went for no deposit option and if it sounds as a good idea at the beginning and it was entirely mine decision,I would chose differently now.

Patryk · 25 March 2022

★★★★★ 5/5

Trustpilot

Pleased to recommend Robert Perry for…

Pleased to recommend Robert Perry for his professionalism and help with my flat. Any issues are managed swiftly and he is always willing to listen and assist. Really supportive

Miss · 13 September 2024

★★★★★ 4/5

Trustpilot

House inspection

Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was well mannered and respectful

ZaraBowden · 17 July 2026

★★★★★ 5/5

Trustpilot

Great Service from Leaders.

I have had Leaders as my Landlord agent for several years. The service has always been great. Since Jane Broady from the Northwich branch has been manageing my account the service has been exceptional. The communication has of a very high and professional standard. She never brings me problems but always soluions. She has kept me upto date with the lastes legistlation Can recommend to other landlords. Well done Leaders

James · 23 December 2025

★★★★★ 1/5

Trustpilot

Asked Leaders Leatherhead to view a …

Asked Leaders Leatherhead to view a flat rental in Leatherhead. I am retired, just sold my house so have £1 million in savings. They refused to let me view the flat as I have no earned income and repeated over and over again that it is Leaders policy to not take savings into account. When asked to put this to the landlord they said it was nothing to do with the landlord but their policy. Stupid people do not know they are stupid.

Frank · 22 July 2024

★★★★★ 5/5

Trustpilot

My experience with Aaron at Leaders in Bitterne

My time spent with Aaron at Leaders in Bitterne was faultless, he was thorough and explained everything to me in detail.If I asked a question Aaron was very professional in everyway possible.I highly recommend using these guys to friends and family if they are ever looking for any accommodation. Thankyou Aaron and Leaders

Deb · 15 March 2023

★★★★★ 5/5

Trustpilot

I've been looking for the perfect place…

I've been looking for the perfect place for a while now and I have been struggling through other agents. I felt like they wasn't listening to my needs. Since coming to Leaders, Jack has been so helpful in finding me the perfect place. He listened and understood what I needed. I cannot reccomend Leaders and Jack highly enough.

Callum · 14 September 2022

★★★★★ 1/5

Trustpilot

A LANDLORDS REVIEW

A LANDLORDS REVIEWI had heard quite worrying things about leaders, but I just thought that this was general animosity against agencies, even with the very obvious fake reviews to give them a better rating, I decided to give them the benefit of the doubt. Their service at the start drew me in and an attractive offer for finding a tenant and managing the property with a full service, I decided to give them a go. As soon as the contract was signed, added costs started coming out of the woodwork. An extra fee for this, a new certificate for this. I am an ethical landlord and want my place to be legal, but when I checked the cost of these “services” they were over double the cost if I had organised them myself. This is on top of the “premium management”.The service was shocking from the start, when I needed something they wouldn’t reply for days, when they needed money they were straight on the phone. When my tenant needed something he didn’t get a response and even went to the lengths of tracking me down directly as it was faster than getting a reply from them. They charged for renewals with the same tenant, hilariously tried to charge a renewal on a rolling contract, they suggested rental increases way above the rate of inflation, trying to prey on landlords greed to inflate the property market in order to make more money from both sides.ITS COMPANIES LIKE LEADERS WHO ARE SUGGESTING HIGHER RENTS ABOVE MARKET RATE. THEY ARE TO BLAME FOR YOUR HIGHER COST OF LIVING. They did nothing for the last year of the the tenancy & increased their fees without notifications and would regularly hold onto the rent for over a week, in an obvious attempt to earn commission off of landlords money before issuing it. After three years of service I asked advice from a manager named Jessica Disalvo‑Walker she was not only rude, unresponsive to my questions she also advised me that they would charge £2000 for the assistance I simply enquired about, when I complained about this I did receive an apology and stated she had been disciplined for her conduct.After trying to negotiate a lower level of coverage for my tenancy. I was told Betty Mirek would contact me, she never did as they did not want to lose income, as I was about to chase this the tenant gave their notice in. I was happy.But continued problems occurred, Betty, generally rude and gave little assistance. They had the audacity to send a proposal that they increase the rent for a new tenant by 20%!?! (See my above point about damaging the property market.) to try to tempt me to stay with them. They withheld rent being paid for the final month, when questioned, they said there was a “technical fault” before releasing itI wanted nothing more to do with them, as their tenant had given notice I decided that it was easier for me to deal with the checkout process, it would be less stressful and knowing them they would find a way to make me liable to making me pay extra for them “helping”.I made it clear they were no longer needed for this process and I would take full responsibility (as the property owner, it is my right to do so) and no further work was required by them.But no, a WEEK after the rental they started to contact me to state that I am liable to pay them more fees. Our agreement had ended, the tenant they provided had given notice and the tenancy ended and a new tenant and agreement were in place. I couldn’t understand this new low. Guys no matter if you are a landlord or a tenant, avoid leaders like the plague. They are an unneeded middle man, providing the lowest level of service, the highest fees and their staff are obviously incentivised to squeeze as much money from both sides of the coin as possible. They are unethical and it’s companies like these that are causing the cost of living crisis we are all going through. As some of the less detailed reviews suggest AVOID AVOID AVOID

Roy · 20 July 2024