Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Extremely helpful.

This was my first time finding and renting a property through an agent.I cant thank Clare Bennet Senior Negotiator at the Lowestoft Leaders branch. Without her i think I would still be searching for a place. Her help and guidance throughout the process was much appreciated. The whole experience has been smooth thanks to her and the team at Leaders.

Tracey · 17 August 2022

★★★★★ 1/5

Trustpilot

Absolutely awful, do not rent a property with these people

Absolutely awful. Misleading information after misleading information after, you guessed it. MISLEADING INFORMATION. Was told by Let Alliance (referencing agent that Leaders use) that proof of payment of my CCJ being cleared and a guarantor of £22k would suffice for renting checks to be approved.No rent arrears, debts are clearing up, glowing references from current landlord (lived here 4 years and 6 months) my partner has nothing outstanding, we have a combined salary of £58k per year. Cannot let any properties because of leaders OWN policies.A guarantor would be needed for the WHOLE rent. Not just my part. Although my partner has nothing outstanding. Ever. Minimum income of £42k per year!!!!!!!!!! For just one person!!!!!!!!!They make you jump through hoops and bounds to be told misinformation from all members of their team. To then be corrected and apologised to. Down £1800 with no house in sight.Only offering 50% of the rent deposit back.Absolutely ludicrous, money grabbing and false.DO NOT RENT WITH THESE PEOPLE.The other reviews speak for themselves.

Paige · 12 August 2024

★★★★★ 5/5

Trustpilot

A big thank you to Tierney who has…

A big thank you to Tierney who has managed my properties. Tierney is always polite and professional, and always prompt to advise and support with any questions and maintenance requirements.

JP · 14 September 2024

★★★★★ 5/5

Trustpilot

We had a really good experience with Mia

We had a really good experience with Leaders Bitterne, especially Mia. She was always very responsive and thanks to her, we moved to our current home without any issues.

Begum · 30 September 2024

★★★★★ 5/5

Trustpilot

Aimee is an absolute credit to Leaders.

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has been extremely professional and always quick to resolve any issues. It made our experience with leaders so smooth. Couldn't recommend this agency more, the level of customer care, from Aimee especially, is next to none. She is an absolute credit to the company.

Mohammed · 13 September 2023

★★★★★ 5/5

Trustpilot

Thank you Daniel Dixon!!!

My tenants have recently moved out leaving the house absolutely filthy with trashed appliances and about 2 skips worth of rubbish in the garden and garage I am not giving Leaders 5 stars as I think this property should have been checked more thoroughly but I am giving their employee Daniel Dixon 5+ stars as he has been absolutely fantastic with sorting out this mess his communication has been amazing thank goodness I was lucky enough that he dealt with everything with brilliant advice and all handled very efficiently! thank you Daniel

Marian · 13 September 2023

★★★★★ 5/5

Trustpilot

First-time landlord experience

As a first-time landlord relocating overseas, I was quite hesitant about choosing a letting agent. Looking back, I’m so glad I chose Leaders Estate Agents. Over the past few years, they have managed my property with exceptional professionalism and I can’t thank them enough.

Hardika · 24 July 2026

★★★★★ 5/5

Trustpilot

Lewis Langdell has managed my property…

Lewis Langdell has managed my property for some time. Great service always making himself available and deals with issues as soon as they occur or requested to. Thanks Lewis

E · 28 September 2024

★★★★★ 5/5

Trustpilot

Charlotte Falk - super agent!

Charlotte Falk has been superb even throughout the lockdowns she has been there for me and so helpful and knowledgeable a really asset to the company.She is currently kindly assisting with a few problems (outgoing tenant) and trying to resolve all for me and I look forward to a successful conclusion with her support.I’d recommend her to anyone lucky enough to have her assigned to your property.Thanks again,Elliot lyons (17MP)

Djgarfield · 28 November 2020

★★★★★ 1/5

Trustpilot

Only pay for vacant apartments, they can change their mind and leave you stranded

I was relocating from another country and after doing reference checks and paying for the apartment, I thought everything was sealed. I was given a contract to sign of which they said on the move-in day, the landlord will sign too. Almost a month later, I flew to the UK and was set to move-in, I was told that the tenant refused to move out, and so I could not move-in. I was left stranded with my family and refunded my money, with nothing done to get me another apartment as a replacement.

Abiodun · 9 August 2024

★★★★★ 5/5

Trustpilot

Thank you Libby

Dear Libby, thanks a lot for taking your time to show me a property in Bishop's Stotford on the 16th of October. Very kind, welcoming and helpful agent. Thanks a lot!

Elena · 16 October 2026

★★★★★ 5/5

Trustpilot

Bilal Raqeeb letting agent

I had the pleasure of working with Bilal Raqeeb to rent a property, and I couldn’t be any more happier from the experience. From the moment I contacted the agency and Bilal answered his expertise and professionalism were evident.Bilal raqeeb was incredibly attentive and took time to understand my needs and was very patient and answered all my questions making the entire process smooth and stress free. Their knowledge was very impressive which helped me make an informed decision.What stood out the most was Bilal’s dedication. He really does put in the time and effort and gives his heart as an agent. He was always responsive and assisted me with many queries I had. He definitely went above and beyond to ensure the smoothest move. Again, I cannot express how great fil I am to Bilal and his exceptional service. I whole heartedly recommend Bilal Raqeeb to ANYONE seeking assistance in renting a property. Thank you Bilal for making this journey so positive and rewarding!

Ajose · 7 September 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

I am a previous tenant of Leaders, Derby and was in need of a letter to prove the move out date for my insurance company. I spoke to Vicky who was so helpful: asked what I needed and agreed to send it over the same morning. I don't often post reviews but I was taken aback by the incredible customer service- especially as I no longer reside with them.

Aimée · 13 February 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service received…

Outstanding customer service received from Amy Paffey! She was extremely helpful , always quick to reply to emails or phone calls , very friendly. Amy was fantastic throughout the whole application process! Thank you!

Viktorija · 3 July 2024

★★★★★ 5/5

Trustpilot

Bilal Raqeeb

Leaders have helped me to find a new home and Mr Bilal Raqeeb has been a great support throughout this process and special thanks to him, the best agent I have ever worked alongside to getting my property. The professionalism and characteristics Bilal holds is absolutely perfect! He guided me from start to finish and made me feel so comfortable, I will definitely be recommending leaders especially Bilal Raqeeb as an agent to my friends and people I know who are looking for a property. What a great man Bilal is! Thank you so much for all your support and help. I would have been very stuck without you. I appreciate all that you have done for me. All the best jaswanth :)

Jaswanth · 6 September 2023

★★★★★ 1/5

Trustpilot

I think Leaders doesn’t deserve as its…

I think Leaders doesn’t deserve as its name. They really don’t provide a proper management service if you are a landlord I would never use their services at all. 1. The branch that we went ; in Chester ; they have been changing staff all the time so no one exactly you could get contact with and stress your problems properly as the landlord. They were shortage of staff and people in and out so they couldn’t really handle your case. We have been paying for full management but we were anger all the time. They charged wrongly in terms of grass cutting because different staff have different amounts. They even posted our house with a wrong description so it made us suffer when we were turned down by a tenant as the last day before they moved in.2. They forgot to ask or talk to us before they changed to a new gas and electricity company. So it caused us a nightmare during last Christmas.3. They didn’t do a house explaining to the tenants so they didn’t even know how to turn on the heating and lightings.4. They lost the files that we gave to them and at that time one of the staff mentioned that we should give those documents to them and we even confirmed that they have them on the following Monday because we gave them on a Saturday afternoon so we had to push through the letter box. 5. They didn’t do a house explaining to the tenants. So We had to go back to show the tenants everything so from that day onward our numbers were given to them. 6. Whenever they got problems then they came to us directly so in the end we were the one to tell the management team all the time. 7. We received the check out report but the ways were not flavored to the landlord because the photos were not taking in a way that we could spot things out and they didn’t do the first check in report as for us to compare. So it was shocking when we went back after our holiday! No cleaning in the kitchen so you can imagine dripping of oil and oven still got oil stains and the stove was sticky with oil. No carpet cleaning and no window cleaning ! Grass just cut ! But it was weeds everywhere !How come landlords need to provide the best condition to the tenants but whereas tenants can provide an unclean house to landlords so if you are landlords then don’t use their service ! To be honest we did complain and even talk to the senior staff but nothing much they could do! We just have to bear with this sorrowful feeling !

Chung · 7 August 2024

★★★★★ 1/5

Trustpilot

I wouldn’t even give this agency 1…

I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and property in an unacceptable condition, disgusting!

Sarah · 1 September 2026

★★★★★ 5/5

Trustpilot

The check out procedure at the end of…

The check out procedure at the end of contract was thorough.I was kept informed all of the time by Charlotte who has been extremely helpful during the whole process.Thank you Charlotte.

Margaret · 22 August 2024

★★★★★ 1/5

Trustpilot

Incredibly poor lack of communication…

Incredibly poor lack of communication throughout the letting process!We are moving in next week, but have had to at every step of the way chase the letting agent for basic information, such as simply confirming whether or not the landlord had seen our bid for the property. To confirming that they received details, that we had passed tenancy inspections, and with 6 days to go we don't have a tenancy agreement or the details to pay the deposit!The team don't answer the phone or emails, when they do, they practically invent the information on the spot just to get you off the phone. Other reviews have said all they care about is money, honestly I dont think they care full stop. The fact that we have had to chase them to do their jobs just to get them to take our money is insane. If your thinking about leaders, I would say think again, for tenants, for landlords, it's an agency that is either heavily understaffed or just stupidly bad.

Alex · 5 August 2024

★★★★★ 1/5

Trustpilot

Unfortunately one of the worst estate…

Unfortunately Leaders Hove is one of the worst estate agents I have dealt with as a tenant and the landlady also removed property management with Leaders due to consistent miscommunications, failing to deliver on management services multiple times, still have not received deposit which landlady has approved - again due to poor management and lack of proactiveness, £2000 deposit so it’s no small amount. Really is a terrible estate agent.

Maya · 17 April 2024

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish. Really helpful

Craig · 31 August 2026

★★★★★ 5/5

Trustpilot

Paula McCafferty from the Northwich branch

Paula has been amazing from the moment we moved into our property any problems she is straight onto it and all problems are fixed and any changes being made to anything she makes sure we are aware and keeps up up to date with everything

Shannon · 15 November 2023

★★★★★ 1/5

Trustpilot

I tried to rent with this company a…

I tried to rent with this company a flat. Everything was fine until we moved. Was similar with “I m asking for a apple and they gave me a onion” Customer service terrible. They don t have respect for nothing, only money. The first and the last time with this company. If you want to deal with this company, think twice, is for your peace!

Michael · 11 November 2021

★★★★★ 1/5

Trustpilot

Poor experience

I have been with this branch for over 5 years. In my view the customer is never put first, they will always blame you or the tenant for any issues. Poor service has meant I took over the account on behalf of my tenant and have done so for years yet still charge me the earth when I am managing the account myself and make it extremely difficult to part ways to the point the ombudsman is now involved. Lots of disturbing emails sent to my tenant, lack of care, poor poor service and not solution orientated at all. Today, 02.08.24 they still continue to mess up payments. If you want an agent who doesn't care, does not take complaints seriously, whom leave you feeling totally and utterly frustrated to the point of crying then choose them. But I have warned you.

MS · 2 August 2024