Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Extremely disappointed with the service…

Extremely disappointed with the service at Leaders - Colchester branch. Would not recommend them to anyone. I was never given keys to the front door of the building when they informed my multiple times they would give it to me. It's been three months since I moved into the flat and I still have no keys to the front door of the building. Now they are telling me that they don't have keys to the front door and I need to ask my neighbours for their keys so that I could make a copy. They want me to ask keys from neighbours who I have never met. Would you be giving your keys to a neighbour you've never met?? On top of all of this, their communication is awful. They do not even have the decency to reply to emails. I had to go into the office itself to get an update on the keys because they would not reply to my emails. Would not recommend leaders at all. I myself would not even think about using leaders again.

Methme · 10 September 2024

★★★★★ 5/5

Trustpilot

Hill & Clark - Bourne branch the BEST

We would sincerely like to thank Paul, Lewis and Kelsee from the Bourne branch. They have been excellent in the process of selling our house even throughout the challenges we encountered along the way. Cannot imagine selling our house with anyone else. They kept us informed every step of the way and were extremely helpful throughout this journey. Huge thank you to all of them.

Joyce · 17 March 2022

★★★★★ 5/5

Trustpilot

Everyone so helpful

From initial contact to us moving into our new home the Leaders team were really helpful and answered any queries we had. They explained the process clearly and helped us with understanding the paperwork needed. (We are first time tenants). Particular thanks to Cara at st Helens who patiently answered my many questions and pointed me in the right direction where needed. Thanks again.

NIK · 3 May 2022

★★★★★ 5/5

Trustpilot

Feel confident.

I appreciated that all the staff were female and I was spared the macho Estate Agent culture of every other branch that I dealt with prior to the appointment.They were very thorough, very responsive and clear with the information. Most of all I felt confident that they were working in my interest - not in the interest of the buyer's capital, which clearly was the strategy of the other EAs that I dealt with.Leaders would be my first choice for any future property transactions no question.Recommended

Sel · 9 September 2024

★★★★★ 1/5

Trustpilot

Blackstone Inc

Blackstone Inc. is watching. 😊

Retro · 20 September 2026

★★★★★ 1/5

Trustpilot

Deceptive, money-grabbers

Although this company has now been taken over by Leaders and trade under their name, it was formely know as Alan Francis, which is the company who took my property on. The staff still work there, under the name of Leaders now. I feel obliged to write this review to expose the numerous shortcomings of this company. I can substantiate everything I have claimed on this review and welcome anyone who wishes to see this for themselves. I sigend up to this company through a mutual friend of both this company and myself to manage my 6 bedroom HMO (House of Multiple Occupancy). This happened to be the worst decision I have made during my time as a landlord. They presented themselves as very professional and understanding when they wanted to take on my property. Unfortunately I soon came to realise that this was a deceptive ploy when issues began with tenants they had placed into the property. I was being notified of numerous claims of damage being caused in a perfect, well-maintained property as I am very house proud. To add to this problem, the police had been involved to remove an unknown individual who was residing at the property. Any maintenace work was carried out to an absolutely embarrassing standard which would be fit for any 10 year old to be proud of. All this had to be paid for from my own pocket to be rectfied after paying for it initially by their so called skilled tradesman. I had two very longterm, relaible and decent tenants who I lost in quick succession after giving my property to Alan Francis to manage due to their complete disregard of the condition and wellfare of the individuals living there. Whenever I called to speak to either Mia Anderson or Jack Hurley, they were always conveniently 'in a meeting' or 'out the office'. They never returned any of my request for them to call me back when they were avaialble and everything simply always fell on deaf ears. When I began to ask to speak to the manager to express my disgust with how I was being treated, they simply always had an excuse: 'not in the office, 'away on holiday' etc.Unfortunatley the complications didn't stop here for me. When I served notice to terminate my contract with these habitual and useless liars, my deposits were never returned to me, even after turning up to the office five weeks from the end of my contract date. When I finally met with Jack Hurley as I turned up to the office unannounced, I insisted I am not leaving until the deposits are returned. He went upstairs for 5 minutes and when he came back he told me striaght to my face that 'it's all done and will take a few days for it to come through'. I left the office with a huge sigh of relief as I was no longer associated with these con-artists. When a week passed and no deposit arrived into my DPS account, I took it upon myself to call their deposit company (TDS) who had told me nothing had been instructed by Alan Francis (now trading as Leaders). It took me four long weeks of repairs to get my property back to it's former standard and in a habitable condition. When I made reports of the damage caused by thier tenants who were supposedly vetted, I was met with nothing but silence and the blame was put on the third party company (Sai Aryan) who had sub-let the property and I have not been paid a single penny to this date. This is a very incompetent company who is only good for collecting your money and deducting their costs. I have been taken for a long ride by these rogues and can't stress enough for any newcomers to stay well clear of this horrendous company. Instead of having a peace of mind instructing an agent to act on my behalf, I have made a significant financial loss.They have been very unresponsive to my calls and emails and I am really looking forward to their responce to this feedback as it will be the quickest responce I have ever recieved. I would just like to remind you that I have attempted to speak to the manager on numerous occasions, but was given the runaround. If you want to be disgraced, shamed and be treated like pond-life then simply do business with this company. Please take note how this company responds to negative feedback. They DO NOT respect every customer as an individual and their reply to feedback looks carelessly the same (copy and pasted). Absolute careless money-grabbers.

Asif · 8 September 2024

★★★★★ 5/5

Trustpilot

Clean and cozy properties at very prime…

Clean and cozy properties at very prime location.

Moh · 31 August 2026

★★★★★ 5/5

Trustpilot

Big thanks Angelina Jennings and Thomas Rowan*

Leaders made it easy for me when it comes to renting a property. There was a little bit of problem along the way but Angelina and Thomas was very helpful to sort things out. They respond promptly when they can to emails and calls with regards to your concerns and manage to provide any help as much as they could. They are very nice and very helpful from the very start until the end of the process of securing the property. A big thanks to both of you.

Sheila · 24 October 2023

★★★★★ 5/5

Trustpilot

Leaders Ltd services & the negotiator, Bilal Raqeeb ...

Bilal Raqeeb is an excellent staff of Leaders Ltd that kept to his words all through; I appreciate him a lot. He has endeared Leaders Ltd to me the more. Leaders Ltd seem to have a very wide coverage to meet most of your accommodation needs; thanks to Bilal Raqeeb that made me understand better.

Justice · 12 April 2023

★★★★★ 1/5

Trustpilot

Stressful moving in experience!

Stressful moving in experience!An overdue bill was left for us to deal with on behalf of the LANDLORD and until the account is sorted, we are unable to set up utilities.Incredibly slow responses and lack of care or sense of responsibility from any of the staff, little communication about the property and what it entails. I guarantee there will be a copy paste reply to this complaint and nothing will be actioned - honestly stay well clear if you want to have your blood pressure remain within it's normal limits!

Samantha · 4 September 2024

★★★★★ 1/5

Trustpilot

Meter reading

I wrote a review two years ago when I newly joined leaders however, my property manager has been changed and this new experience wasn’t great! I do not have access to my flat meter and they did say they will provide us a monthly meter reading as the meter room is under lock.Meanwhile, this promise has not been kept, the last meter reading I submitted/they provided to us was 22/9/2023. For almost a year, I have been billed on estimation by my supplier which indeed is ridiculously high, I had about £1000 debit on my account despite paying by direct debit, I then cleared that up and my monthly charge was set back at £149 for a family of 3. Other people of more family size with other suppliers does not pay that much. My supplier claim is because I didn’t submit a meter reading.Did I tell my proper manager? Yes I called, send emails on several occasions and las call was 25/08/2024 which she promise it has been planed for 3/9/2024. It’s currently 22:13 and it hasn’t been given.I do like to switch to smart meter, again this was booked but couldn’t be facilitated because they do not have access to the meter. @leaders is this right? Am I not supposed to have access to my flat meter? In the case where it is the requirement it to be under lock, was I not met to have a monthly readings as promised?I do not owe rent, I pay a residency membership of £42 monthly as well and I pay on 27th of each months at most.I live in Luton and my property manager is Angela.

Aminu · 4 September 2024

★★★★★ 1/5

Trustpilot

Leaders are an absolute disgrace

Leaders are an absolute disgrace and thieves. Tuesday 27/08 was my last day, I was sent a check out report on 28/08 which clearly showed a black plastic bag left at the property. I contacted Leaders on 29/08 by phone (as seen in the screenshot) and was told by Rob the ‘property manager’ the cleaners had not been in yet and they would give me a call. I specifically stressed I wanted the bag back as it had items of my girlfriend that were valuable and had been gifts during our relationship and are of significant meaning. I was ignored by email but on the phone They said that they will get the cleaner to contact me about it and that the cleaner would be going in on Friday. Nobody contacted me that day so I called the office again- I was told Rob would call me back (he didn’t.) Yesterday Monday 02/09 I called the office again and Rob said the cleaner hadn’t gone in yet and would be going later that day. (Again nobody called). Today (Tuesday 03/09) I called the office and asked for the cleaners number. The cleaner then told me that they couldn’t find it and that 9 different people had been in over the last few days (this isn’t what the property manager told me). I called Rob straight after and he simply said ‘they must have disposed of it. It should have been taken. There’s nothing we can do.’ Here’s something leaders can do 1) don’t tell people wrong information 2) don’t disregard requests from people who have been tenants from them and let them know immediately that the bag was of significance and they could come to collect it. 3) show some respect instead of trying to fob me off all week and then act like it was out of their control the entire time. I will be taking this shambles of a company to small claims court.

RS · 3 September 2024

★★★★★ 5/5

Trustpilot

Thanks to Emily at Leaders Fareham for…

Thanks to Emily at Leaders Fareham for the great service in getting some referencing and agreements drafted for me. She always kept me informed with progress and managed the process from start to handover of keys - Thank You!

Alpha · 1 May 2024

★★★★★ 5/5

Trustpilot

Neurodivergent friendly and lovely team

My partner and I moved into our new home with our 2 young children a few weeks ago which has been a rollercoaster and a half. There were a few teething issues leading up to the move in and some other things cropping up since, but considering the difficult circumstances we have been faced with I am very happy with Leaders overall. Especially our property manager Lewis who's just been so super patient and kind with myself through all the questions and "issues" I've contacted him about, and helping chase up anything we've needed or asked about getting sorted quickly. Super easy to get in touch with and provide a really neurodivergent friendly user interface where you can upload videos, pictures and report issues 24/7 that's easy to navigate through.Looking forward to the next year and hopefully longer with them all.

Charlotte · 17 October 2023

★★★★★ 5/5

Trustpilot

I want to say a big Thankyou to Ellie…

I want to say a big Thankyou to Ellie and her team (Matt and Daniel) down at the Sutton branch for helping me find my first home. My personal time scale was a long one but with Ellie’s great personality and patience we got through it in no time at all. Her team went above and beyond for me, making sure I was fully aware of what was going on every step of the way.Thanks again guys

Jefe · 6 August 2018

★★★★★ 5/5

Trustpilot

Leaders were very helpful

Leaders were very helpful. Harriet did an excellent job arranging the viewing and was great with communication. We had a great experience and everything went as smoothly as it can with a move.

Kathryn · 14 October 2026

★★★★★ 5/5

Trustpilot

i was attended to professionally

i was attended to professionally and the Agent BILAL RAQEEB was very intentional about his job and made sure i was attended to swiftly

NGOZI · 8 May 2026

★★★★★ 5/5

Trustpilot

It's been an honor to work with leaders…

It's been an honor to work with leaders , all the staff members are nice and respectful.Best thing is I rented a house just by virtual viewing and I had no problems at all .Hats off to the hard work done by Rosie and her team members who guided me through all of this process

Dr · 31 March 2023

★★★★★ 5/5

Trustpilot

Phoebe cross was an amazing person who…

Phoebe cross was an amazing person who helped us through out our enquiries that we have made for 2 properties in Stansted area.

Daily · 14 May 2026

★★★★★ 4/5

Trustpilot

Friendly, professional & good communication throughout.

Leaders communication was good throughout the process. Friendly yet professional. Mia was very helpful & kept us up to date. Finding a property is a stressful time but Leaders made the experience much more manageable.

Sarah · 9 July 2024

★★★★★ 5/5

Trustpilot

I am so happy and amazed how Leaders…

I am so happy and amazed how Leaders help me to find my new home. I have been hard time finding a new home which is close to. my workplace. Then I met Aleisha of Leaders she helped me to find my new home. She is so amazing and wonderful! Cherelle is soo lovely too. They both helped me throughout the process. There's no words I can describe how AMAZING these team are! I'll be forever grateful!!! Thank you so muchhhhh Aleisha! Thank youuu so much Cherelle! Thank youuu so much Leaders! Thank you for all the help!!!! I appreciated everything!! 🙏😘❤️☺️👏

Azalea · 11 October 2023

★★★★★ 5/5

Trustpilot

Lewis at Leaders

Our experience with leader has always been good. But Lewis has been amazing. Literally the best property manager we had had. We been rently through leaders for 5 years. Has a fair few. But since having Lewis, he doesn't just listen to the problems. He get them solved and not put on a back burner. Since having him, we had more of voice and create a better relationship between us and the Landlord. He has us as tenants and landlord best interest. You're doing an amazing job!

Poppy · 10 October 2023

★★★★★ 5/5

Trustpilot

Reviews are a big influence for…

Reviews are a big influence for potential customers and a major reason not to use new services or trades if reviews are negative.I have also been dealing with Leaders for many years and yes things have gone wrong and I’m not always patient or understanding when issues arise or situations are not resolved how I would expect.All this said these are a plc who are of many people of different backgrounds and walks off life.I find them always polite, positive and respectful, it’s so easy to be patronising or belittling but as a branch I feel this is a hard branch to find fault in.Well done Felixstowe and please continue as usual.

Lord · 28 August 2024

★★★★★ 5/5

Trustpilot

Brilliant Estate Agent

Leaders have let my property and then sold it over a period of 4 years. They have been consistently helpful, knowledgable and supportive and I would highly recommend them as an Estate Agent. In particular, Adrian Burch at the Beckenham Branch has been brilliant in the recent sale of my flat. He's a highly experienced agent who takes you through each step of what can be a very stressful experience, making it a lot easier!

Louisa · 31 January 2024