Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotLettings and local branch great, but you get moved to different people and offices!!
You can see this is an updated review and maybe its wrong to put a review on selling a property via leaders in the same review as renting. But, here goes, mum in law just sold her prop via Leaders at Mansfield, again the sales team there cannot be faulted, we give them 100%. BUT once sold you are taken from your local branch and passed onto a Nottingham office, well, what a shamble's, a real shambles. So much in fact we gave up even trying to contact them which we could not anyway, no return of calls or emails. We had one phone call after complaining to the local Mansfield office and one text to tell us about completion. We did the whole job ourselves, ringing our solicitor daily to find out what was occurring and sorting out probs as they came to light. They did nothing!!! The sale took 6 weeks longer then the purchase!!! Nightmare!! So, 5 stars for Mansfield and 0 for Nottingham conveyancing, hence 3 stars. As a landlord when you need a new tenant it can be a nightmare. Its normally tenants that assume that they are being used as a 'cash-cows' but I can assure you that its also the Landlords that have a very difficult time. We've been landlords for 8 years and seen the good bad and the ugly of letting. This time around we have used Leaders at Mansfield after visits from 3 other companies. I'll now keep this short and sweet, from the off Josh and his team have been 100% professional yet approachable and free from the standard BS. They could not have been more helpful and personalised everything to suit us. By doing this the tenants always benefit also. Unlike most agents Leaders Mansfield have the same views as us eg: the letting of a property is a partnership between the Landlord and the Tenant and NOT a war!!!! We will be using Leaders and JOSH exclusively for our properties from this point on. Oh and you can always get though on the phone!!!
David · 11 October 2019
Agent replied · 20 September 2023
Hi David, thank you for this amazing review about your recent experience with our team at Mansfield. We are overjoyed to hear that Josh and the team have been so professional and approachable during your dealings with them and are pleased that they were able to offer you a personalised level of service. We will pass this wonderful feedback onto Josh and the team so they are aware of your appreciation for their support so far. If there is anything further the team can do to help then please do not hesitate to get in touch.Kind Regards,Leaders
★★★★★ 5/5
TrustpilotSelling my flat couldn’t have been…
Selling my flat couldn’t have been easier and hassle free. Adrian Burch from the Beckenham branch was most helpful and always ready to answer questions and give advice which meant that a buyer was found quickly. Lily Francis was always charming and a pleasure to contact. Both were most professional and I felt very comfortable working with them from beginning to completion.
Maria · 31 January 2023
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotProspective Tenant - be cautious
I was a prospective tenant who had been sofa surfing for nearly a month. I let the agent know I was in a vulnerable position. The agent told me they had two other offers from tenants lined up willing to pay 12 months rent up front at the same rate as my offer or the asking price with 6 months up front and would not take my offer to the landlord unless full asking price. She agreed to hold off sending out the holding deposit to all the offerors until after some other viewings I had later on the same day. After the viewing the agent was extremely pushy to get my holding deposit within the hour after I left the viewing. Inside of 2.5 business days I withdrew from the tenancy citing I was not able to afford the price. The company kept the deposit under the Tenant Fee Acts. I asked if they would consider returning some given my situation and that it had only been only 2.5 business days. Leaders would not return any of it. Under the circumstances you should tread with caution with these agents and the agent in question. The property is now back on the market reduced to the monthly rent that they would not put to the landlord. Potentially there were no other tenants and I feel this agent took advantage of someone in a vulnerable position and a pushy techniques. Whereas I would have been happy to take a hit on some of the holding fee. The purpose of the Tenant Fees Act was designed to stop people messing around landlords and I feel this agency is using this to profit from situations like this.
Ian · 9 February 2024
★★★★★ 5/5
TrustpilotThe best property management agent in the UK.
Over the past few years I have used a number of different property rental agents to manage my properties. I have not been impressed with the service from any of them. That is until a friend recommended Leaders. The service they offer is absolutely excellent. The Northampton office is managed by a very dedicated lady named Jolanta. She really does ensure that everything is done to find good quality, reliable, tenants. Jolanta ensures that all necessary documentation is handled without any fuss and all maintenance issues are resolved quickly, at a surprisingly low cost. Thanks to Jolanta and her dedicated team, all the stress I previously had with other agents has completely gone. I am very impressed with Jolanta and Leaders. I highly recommend them.
Alan · 9 February 2024
★★★★★ 5/5
TrustpilotPiers in Leader Estate Agent
It was nice meeting a wonderful people team of leaders rental in CHELTENHAM Uk,most specifically piers a very dedicated worker vibrant,jovia, committed in providing solutions to problems when it's arise quick responses to customer service demand by puking smile in a face while dealing with everyone and individual he get to attend he gets meet in the best work ethics to achieve her company goal and objectsA big thanks Looking forward to see you on top in future to come for the effort and value adding to provide home for all.
Abdulrahman · 8 February 2024
★★★★★ 5/5
TrustpilotVery Good Property Manager
Sometimes in the past, the change of property manager had not been communicated. However, Scarlet introduced herself by email when she started as the new property manager which impressed me. She has also been very responsive when it comes to email communication and is a great asset to Leaders, in my opinion.
Helmut · 12 July 2026
★★★★★ 5/5
Trustpilotexcellent customer service in every…
excellent customer service in every respect of renting/letting a property.very swift in response to requests or repairs.Very supportive and great willingness to help or assist with anything.definately recommend Shelly for all her support.Great to have her as property manager.
Mahomed · 30 July 2024
Agent replied · 29 August 2024
Dear MahomedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotLetting Agents experts
I had my property to let with another agent. Although my property was recently refurbished and was in a very top condition they took very long to get it rented. I decided to let it through Leaders as soon as Rezah took over my property to let him bring brilliant tenants and my house was let, agreed upon within the next few days.Rezah was very polite, friendly and professional. I would recommend them always to any land lords
Shayami · 20 March 2024
★★★★★ 1/5
TrustpilotLeaders are probably the most…
Leaders are probably the most disorganised lettings business I have had the misfortune of trusting. I am a landlord with a number of properties. My main contact is with the Manchester branch. There is such a high turnover of staff that you gain no traction with anyone - before you know it, they have left and there is someone equally as junior who mismanages something or ignores your calls. I have been in a situation / complaint for nearly 7 weeks now - rather than go into specifics, really, I would summarise the issue that they are solely there to make money - they genuinely do not care about landlords, tenants, clients because they simply do not listen to you!!!The zero deposit option is a scam for tenants and landlords. This is a service whereby tenants will pay Leaders a monthly amount but they are obviously still liable for any damage, however they consider this money paid to be the deposit. Leaders hold all the cards while either the landlord or the tenants foot any bills. Tenants please do be wary of this option and equally landlords too - read the small print - the only party who gains is Leaders!!UPDATE FOLLOWING LEADERS REPLY 10/09/19I cannot honestly believe I am reading what Leaders have just written! All I have received from them in weeks of turmoil is absolutely nothing - no engagement, no understanding that a client who has paid £000s in fees over the years has a number of valid causes to make complaints. Leaders clearly understand some of these points and have chosen to publish a response BEFORE addressing me along the same lines. One point - I have had 4 branch managers at the Manchester branch in approx 2 years and at least 10 different contacts in the lettings management dept. This may well be normal but when Leaders cannot manage basic and fundamental questions, requests, key sets, cleaners, inventories, it begs the questions around how they can actually manage properties on behalf of landlords.No lettings companies are perfect and especially ones with many branches but believe me - Leaders are far worse than all of the others - don’t just take my word for it - look at all of the other 1 star reviews and ongoing issues!
Ancoats · 10 September 2019
Agent replied · 20 September 2023
We’re saddened to read of the negative experience that you have had with us here at Leaders. We strive to deliver exceptional service wherever possible and are disappointed to hear that your dealings with us has been anything less than great. We’re aware that Landlords instruct us as agent to help provide peace of mind and clarity around the management of their property and really regret that we haven’t been able to do this for you in this instance. We can appreciate why you’d be unhappy because of the staffing changes especially after reading of affect this has had on you, sadly as with anywhere staff do often at times decide to pursue other career opportunities and so can only apologise for any issues and shortfalls in communications that arose as a result of this. To provide some clarity around our No Deposit Option this is something we offer in the aim to give tenants more options when renting as deposits being tied up can affect a tenants ability to move onto other properties. Our NDO provides the Landlord with protection of up to 8 weeks’ worth of rent for damages at the end of a tenancy where as the standard protection only allows cover for 6 weeks. We do explain to tenants that despite a monthly fee being paid that they would still be held responsible for all dilapidations/issues above fair wear and tear at the end of a tenancy. If costings are put forward to Tenants at the end of the tenancy and disagreed with then cost’s for required works would need to be covered by Landlords until an adjudication has taken place surrounding them. We would like to offer apologies for the disappointment that has been caused and that you feel the service you received has not met the high standards expected of us. Kind Regards, Leaders
★★★★★ 1/5
TrustpilotLeaders Surbiton
I’m not going to say much .. but snobby is definitely how I would describe it.The experience my partner had on the phone with a leader from your branch was abysmal. Compared to the attitude of other estate agents when discussing a particular subject, they had no right to talk as if the ‘sun shines out of their ass’. They only care about high earners giving out of their pocket. Go somewhere that is respectable and unbiased.Let’s just put it this, they will only take on people who have a ‘high earning’ & are very particular with their list of needs from a tenant.I recommend James Neave Estate Agents if you are around the surrounding areas of Walton on Thames, Esher, Kingston etc. I have lived/been using them for the past few years. Friendly, understanding, reassuring, get maintenance issues sorted very quickly, and don’t hire stuck up individuals😊.
Maryon · 7 February 2024
★★★★★ 1/5
TrustpilotIf you want an unsafe home ! These are your guys incompetent to the highest level top to bottom
If you want an unsafe home,a live socket under a sink! Unsafe bannister, daisy chained extension leads behind units damp problems and Constant harassment until you almost have a nervous breakdown and finally move out, want an agent that will tell direct lies to the landlord and be pointed and laughed at by staff in the street and having been left without basic utilities for weeks on end whilst you are patronised within an inch of your life by bullying branch staff these are your guys!Oh and they’ll screw you for every penny you’ve got.They can’t draw up paperwork or turn up to sign legal documents, never send you a gas certificate let you rent a flea infested house, come round every month with one excuse or another, send contractors unannounced ! Ignore your right to quiet enjoyment and are only interested in their own self gain! Head office are just as incompetent as the branches, have no concept of a conflict of interest! They’ll lie to solicitors and the property ombudsman Avoid them like the plague from both a tenant and a landlord perspective So arrogant and thick they know less about tenancy law than my cat! Oh and their google reviews are left by their own staff !! Which is how their so desperate to look good and their no deposit scheme is a sham to take advantage of people who can’t afford a deposit !UPDATED IN REPLY: well if you take it so seriously you would have responded to my formal complaint in the June, later in June when I spoke with MD of lettings, or responded properly to my solicitor! Don’t worry I’ve spoken to HSE, my local council. As far as preventing your staff from bullying tenants for 18months you didn’t bother to step in or discipline staff so no point making out like you care on a public platform as it’s simply not true!!! Perhaps you’ll have the decency to reply to the next set of breaches I’m sending to the property ombudsman !!!
Sometimes · 6 September 2019
Agent replied · 20 September 2023
We regret to read of the negative experience that you’ve had with us here at Leaders, we set extremely high standards for ourselves across our business and take it very seriously when these are not met; I can assure you that we do not find the issues you’ve mentioned to be acceptable and we would like to look into these internally. Unfortunately as you have not given us your full name we are unable to identify you on our system but would be really grateful if you could get in touch with us at the earliest opportunity by writing to us at customerservice@leaders.co.uk or contacting us on 01344758596 so we can investigate these issues. We hope to hear from you very soon. Kind regards, Leaders
★★★★★ 1/5
TrustpilotDisgusting service, terrible agent, did nothing
From the very beginning, the company has performed terribly. My planned date of entry into the apartment, which was negotiated THREE MONTHS in advance, was postponed at the last moment. And when I say the last one, I mean two days before arrival. After that, they didn't tell me the exact date when I could move into the apartment for almost a week. I've been living for a week without even any information at all!!! And, imagine, by postponing the date of my entry without any reason explained to me, this company did not carry out cleaning in advance. The apartment was literally completely dirty. There were cockroaches in my trash can!!!!!!!!! I had to call the agency for two weeks so that they would finally order a cleaning service. It's terrible, disgusting! Agent Heather politely answers the phone, but never keeps promises or does anything. I was not warned that the air conditioner in the apartment, which, in fact, is the only source of heating, works terribly and very poorly. I was not provided with any additional heat source, even when I was literally fighting for the truth after two months (that my air conditioner was not working). The agency never fulfilled my requests the first time, never called the masters right away if something didn't work for me. Once they called the replacement technicians, but they didn'T even WARN ME. Never use the services of this agency, they are disgusting!!!!!
Tanya · 6 February 2024
★★★★★ 5/5
TrustpilotSophie is a star!!
I am delighted to be part of such amazing letting company. They are very professional and always resolve the queries. I have been in contact with Sophie all these times since I have moved in, I have had wonderful experience with her. She is attentive, good listener and she makes sure that tenants are satisfy with their needs. Sophie is prompt to emails or calls. When I moved in Kettle was not in good condition, I mentioned this to Sophie and with immediate effect kettle was deliver to our house. Thanks to Sophie and landlord for being kind and considerate. Sophie is always warm and friendly whenever I am in contact. I always feel I am in safe hands.
Rohini · 6 February 2024
★★★★★ 5/5
TrustpilotHave recently rented my property with Leaders
Have recently looked at renting out my property in Crawley and spoke to Josh at Leaders. I am now renting my property with their help. Professional, friendly and honest service. Just what you need when the world of letting property is new to you. Would recommend their services to anyone. Property rented within two days! Cannot fault their service to the landlord.
Glyn · 22 January 2023
Agent replied · 20 September 2023
Dear Glyn, Thank you so much for the review. Its very much appreciated. Delighted you chose Leaders to let and manage your property.Speak soon, Josh Weller - Senior Branch Manager
★★★★★ 1/5
TrustpilotLeaders error lost me my home; they now refuse to refund my deposit
In late June 2019 I put down a holding deposit with Leaders Cambridge for a rented property with a move-in date of 10 September. I provided the deposit and full details immediately upon request in late June. I was told that my referencing process would begin on 5 August, "due to the referencing company requiring a referencing within the maximum period of 60 days or it will go out of date." As 60 days before 10 September was 12 July, I asked whether the referencing process could be brought forward to give me some certainty as to my living situation from September. I was told by my contact at Leaders that she would see what she could do, and update me accordingly.On hearing nothing further from Leaders, I assumed that my referencing would go ahead on 5 August. By 12 August I had still heard nothing. To my horror I realised that if the referencing had not yet been done, it would now be impossible, as my current landlord had left the country and would be unable to provide me with the required reference before my move-in date.I contacted Leaders and discovered that due to an error made by my contact, my email had not been passed on to the referencing agency. It is not clear when, if ever, Leaders would have noticed this error if I had not drawn their attention to it.Having spent all summer planning to move in to my new home, I was thus forced to withdraw my application just weeks before my move-in date, as due to their error, the referencing process could no longer be fulfilled. Leaders has refused to refund my holding deposit, even though they, not I, failed to fulfil the terms agreed upon. I have been advised by the Citizens Advice Bureau that I have legal grounds for claiming back my deposit if it is not forthcoming.
Louise · 27 August 2019
Agent replied · 20 September 2023
Hi Louise, we're really sorry to hear of the negative experience that you have had with us. We always aim to deliver the best level of service to our customers and its disappointing for us to hear you don't feel you've received this from us on this occasion. We are concerned by your comments and so I will be looking into these in my role as Customer Care Manager for Leaders and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotGood communication skills and guidance
Good communication skills and guidance, always calling to explain every detail to you especially Faith she was very patient and lovely, as l was calling repeatedly she was answering and giving me good advice. It was a pleasure meeting and working with Faith.
Tsitsi · 16 May 2024
Agent replied · 29 August 2024
Thank you for your positive review. Communication is a very important part of our business and we are pleased to see Faith has demonstrated this to great effect. We will be sure to pass on your kind comments to Faith.
★★★★★ 5/5
TrustpilotCurrently applying for a rental…
Currently applying for a rental property via Leaders. Have been dealing with Selwyn regarding arranging viewings and conducted the viewing with Macy. They were both professional, friendly and attentive. I am confident that should I be successful with the application, I will continue to receive the same level of service.
Ruairidh · 25 July 2026
★★★★★ 1/5
TrustpilotHorrible narcissistic company
Horrible narcissistic company! We rented a property for 12 months. They are trying to bill us (£498) for a hairline crack running under the tap on a basin sink. They are questioning me and my partners integrity. We have not damaged that sink. We belive it's down to age of the sink. The sink even has a 25 year warranty more to the point they are trying to bill us for corroded taps ontop of the so called sink "we apparently damaged" when I handed the keys back in. The horrible vile lady (Elaine Sarisbury green branch) said to me this is when the fun begins and said "oh don't worry we don't want to take any more money from you". Ha yeah right. Crooked stay well away no respect for anyone. Please do not deal with this company. further more regards to this bloody sink There is not adequate photos in the inventory to confirm that there was damage there or after. Even tried to bill us for damaged kitchen worktop that was in the inventory. Leaders are the definition of corrupt! Good riddens!!! We now received another qoute taking away the corroded taps to be only £60 less = £438. Constantly changing there invoices written on excel.
Stephen · 9 August 2019
Agent replied · 20 September 2023
Hi Stephen, we’re really sorry read your comments and learn that you’ve been dissatisfied with the service you have received from us at the end of the tenancy during the deposit release process, we try to offer as much assistance and support as possible to our tenants at any point during their dealings with us but really regret that you feel you haven’t received this.The proposed deductions that have been put forward to your deposit have been calculated from quotes obtained for works needed and compensation amounts due for damages after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end; the check-out report identified several items which were deemed to fall under the responsibility of yourselves as tenants. We didn’t intend to question your character or integrity when these were put forward and while I can appreciate why you may disagree with them it can be noted that we have to put forward these deductions on behalf of the Landlord as we are instructed by them to do so.if you do not wish to agree to the proposed deductions that have been put forward then you’re able to raise a dispute with the Tenancy Deposit Scheme (TDS) using the details on your Tenancy Deposit Protection Certificate, if a dispute is raised the TDS will then impartially adjudicate over the release of the deposit; it can be noted that tenants only have a 90 period after the end of the Tenancy to raise a dispute and therefore if you wish to do this we would recommend doing so at the earliest opportunity.We really regret that you feel the level of service you’ve received hasn’t been up to the high standards expected of us and we’d like to offer our apologies for any disappointment caused throughout your experience. Should you wish to discuss this further then please contact us on 01344785596.Kind Regards,Leaders
★★★★★ 5/5
TrustpilotEverything was ran very smoothly and…
Everything was ran very smoothly and efficiently.
Rory · 19 June 2026
★★★★★ 5/5
TrustpilotINTREPID TRAVELLER ROB PERRY
Rob is very much a man after my own heart in the respect that he enjoys extreme experiences as I do or certainly have done.Kayaking down the Amazon in torrential rain to name but one ( me that is not Rob although of course he may have done so!)This means that in the office requests for a service are prefaced by interesting banter which is vital in a good client-service provider environment.My requests have been dealt with efficiently and promptly and I am sure that such will continue to be the case!
GARY · 2 February 2024
★★★★★ 1/5
Trustpilot1 star too many. Shocking Service & Standards.
1 star too many in my opinion. Leaders have been managing one of our properties for 5 yrs. In June we received an email advising us that our Tenant had given notice & was moving out on the 31st July. We advised Leaders that once the Tenant had moved out, we would no longer require their services. We emailed them yesterday with a view to making arrangements for meter readings, keys etc, only to be advised that the Tenant was no longer moving out!!! Leaders had never communicated to us, that the Tenant wished to retract his notice & we have made plans, based on their notification that the Tenant was moving out. Communication is poor beyond belief & they think the solution is to send me the Housing act. Do your research, there are far more credible Letting Agents in Derby to use. Absolute shower.
Jayne · 23 July 2019
Agent replied · 20 September 2023
Hi Jayne, we are really sorry to hear of the negative experience that you have had with us and our team in Derby. We consistently strive to deliver exceptional service to our customers and it’s a shame to read that you haven’t received this from us. We understand that the team are currently in contact with you in an attempt to help resolve the issues you’ve faced, we really hope that they are able to do this and turn your experience with us into a more positive one, despite this we would like to offer our sincere apologies for the disappointment and inconvenience caused to you because of this situation. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotI have been a tenant through Leaders…
I have been a tenant through Leaders Loughborough for over 2 years, I have found them always to be helpful and friendly no matter what the circumstances. My property manager Jade Dolman always goes the extra mile and shows why Leaders is an agency to rely upon. A six star performance.
Leslie · 17 July 2026
★★★★★ 5/5
TrustpilotGood Experience
Smooth digitalized letting process and the tenants were in as per planned timeframe. The team is professional, helpful with great communication.
Faraz · 3 July 2026
Agent replied · 9 July 2026
Dear Faraz Shahnawaz
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotNatalie Mitchell has been managing our…
Natalie Mitchell has been managing our property in Leamington these last few months and has done a wonderful job. She is very responsive and gets things sorted promptly, and is a pleasure to deal with!
Lorna · 29 September 2024
Agent replied · 23 October 2024
Dear LornaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Natalie a 5 star rating! Many thanksCustomer Care Team
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