Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Profiteering from the Pandemic 2

Similar story to an earlier review regarding "Profiteering from the Pandemic".My tenant works for the NHS and uses public transport to get to the hospital.As a result of the reduction in public transport, she occasionally has to use taxis to get to work. On other occasions she has had to stay overnight in B and Bs local to the hospital. Consequently, her outgoings have significantly increased.She asked if she could pay a reduced rent for a couple of months, with the outstanding rent being repaid when the Crisis is resolved.We agreed this in writing. I sent the agreement to my local branch and was told that Leaders would deduct their full commission based on the "normal" rent.I was not happy with their unsympathetic response, so escalated my complaint to Director level.Eventually a Regional Director rang me.She was arrogant, condescending and not prepared to listen.I explained that Leaders would still get their full commission on the rent, but some of it would be delayed a few months.Today I received my statement for the reduced rent payment.And guess what?They have taken the full commission out of the reduced rent.We are all in this together?Hmmm. Methinks Leaders are only interested in looking after number one.

John · 14 May 2020

★★★★★ 5/5

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Trusting and reliable company

Great company and generally lovely team that actually wants to provide a great service. Special thank you to Abi. Since the day of moving in she has been in touch to make sure I’m happy and any issues I’ve had have been dealt with immediately and communicating every step of the way. Abi is an absolute credit to the team at Leaders. Thank you very much

Sarah · 1 November 2022

★★★★★ 5/5

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Great experience letting my property…

Great experience letting my property through Leaders Sudbury , the staff are friendly and extremely helpful . Special thanks to Louise who went over and above to assist with an issue whilst I was on holiday .

Amanda · 28 September 2024

★★★★★ 1/5

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Awful communication

Awful communication. 4 weeks after leaving property we're now being HOUNDED for a cleaning fee of over £400!! I've requested an invoice but had no reply. I'm now having daily emails threatening me with adjudication, I cannot reply to these emails and no one replies when I ask for an invoice. The photos of the supposed cleaning are dust on radiators. Any dust that has settled in 4 weeks is not my problem. They refuse to give me landlords details or pass my details onto landlords. I find these agents to be fraudulent. They did not fix issues I raised when living in the property and are now claiming I've damaged things. There were items left in the property when we moved in, they're now trying to charge me for removal of said items. They won't send me the inventory for when we moved in. The daily threatening emails are causing me endless stress. DO NOT USE.

Verity · 13 March 2024

★★★★★ 5/5

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Ravenshead Leaders.

Brilliant staff and fantastic service in Ravenshead. We were assisted by Ben and Owen for finding a letting and both were extremely helpful. Ben was our first point of contact, immediately making me feel well looked after of and supported with my relocation to the UK. He and Owen have then been working with us each step making every task which might seem monumental simple and easy. Thank you guys!

Darragh · 10 May 2022

★★★★★ 1/5

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this is very very worst service.i never…

this is very very worst service.i never seen this type of cheating in whole 6 years of UK stay.especially milton keynes property management service is very very bad.they take money at the end of tenancy purpose fully.they charge me £460 only for cleaning.one lady is there in property management she never support at the end of tenancy.they purposefully do like this and they cheat like this.i am explaining below.at the check in time they will said we cleaned house professionally.at that time they don't clean windows ,oven,fridge,garage,outside lawn and stream cleaning of carpets.so the cleaners will charge less amount.for them cleaners charge only £280.in the check in report they will mention professionally cleaned by cleaners.they took sign for u need to whole house by end of tenancy .by end of tenancy they will charge £450.see how they are cheating.if we ask that lady what works we need to do simply she said I don't explain .at the end of tenancy only I will do otherwise I don't talk to you.she had a responsibility what works need to clean by tenants at the end of the tenancy.otherwise cleaners will charge more amount. they don't do it for free.we stayed only 1 year 4 months in that house. we lose half of the one month rent.plz....plz...plzz..don't go with the leaders .especially Milton Keynes property management.she did like this purposefully.please ..plz ..plz don't go with the leaders.you will lose very high volume of money.this is regarding property 9 turnside street ,buckingham

Rama · 22 April 2020

★★★★★ 1/5

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Unfortunately, My Experience with Leaders Cambridge Was Very Disappointing

Unfortunately, my experience with Leaders Cambridge was very disappointing.

Tarkan · 17 June 2026

★★★★★ 1/5

Trustpilot

Terrible experience from start to finish, avoid using Leaders

If we could give no stars, we would.My wife and I rented a 3 bedroom property in Hove with Leaders in 2019. Our entire interaction and experience with Katie Piper, the Property Management Team and the property itself was appalling and extremely stressful throughout our tenancy. Here were our main issues:- Katie Piper and the Property Management team. The sheer amount of time and effort we spent calling Katie Piper and emailing the PMT to get a response to any of the issues we had with the property was not acceptable. The total lack of care shown for our health, the property and just not responding to issues raised was appalling. We were made to feel like we were being ignored and that the issues we had raised just weren’t important to the PMT or the landlord. - Property issues. We were paying £1550 a month for a three bedroom house that was supposed to be our family home. It was a lot of money and we expected a certain standard of living that was not met. 1) Water coming through the walls in back bedroom. We were unable to use the third bedroom for five of those six months because of water damage to the walls. 2) Dangerous carpet on the stairs. There were spikes sticking out of the carpet on the stairs that were a danger to us and our two year old son. I cut my foot on them (through socks) twice, and we lived in constant worry that our son would also get cut, so we had to always carry him up the stairs. 3) Hole under skirting board in kitchen. Another part of the property that was unsafe for our son and we were told would be fixed before we moved in, that never happened. 4) Damp in front bedroom. There was damp under the windows in the front bedroom. We left the windows opened and adhered to the condensation guidelines as provided by Leaders. No matter how hard we tried, the damp was unmanageable. We were cleaning the walls under the windows every other day. - Deposit return. In total, it took six weeks that consisted of countless emails and phone calls for our deposit to be finally returned to us. No-one in the PMT ever bothered to contact us about the deposit, we had to constantly chase them for any update. The only way we got anything done was by refusing to come off the phone until someone gave us an answer. I even had a manager promise me by the COB that I’d receive a response, of which nothing materialised. This is unacceptable and shocking service. We still haven’t received any kind of confirmation email to let us know it has been officially transferred back. So if you want an estate agent with appalling customer service who doesn’t care about you or the property, then sign up with Leaders. We will not be using Leaders again and will inform all of our friends and family to do the same.

Stephen · 14 April 2020

★★★★★ 1/5

Trustpilot

Stay away from LEADERS!!!

Stay away from LEADERS!!!It’s been 4 days now I am without a fridge... I can’t buy anything because I can’t store them.. they keep telling us don’t worry everything under control but we cannot reach the landlord.. So how could everything be ok?? Where the hell is this landlord Anyway???they don’t know... What if they can’t reach him at all..they don’t offer any help ... I really really regret renting a place from them... When we first moved in we had to Wait almost 10 days for them to fix the boiler.. no hot water and heater at that time.. than we had to wait for a new oven. Because the old one was a joke.. after that they decided to do the tiling of the kitchen.. Everything was a mess and I had to clean the kitchen almost a day and now this.. I can’t even buy a milk for my son’s breakfast..Are the all agencies like this or is it only Leaders?

Ozlem · 18 March 2020

★★★★★ 5/5

Trustpilot

I would like to recognize Mahema…

I would like to recognize Mahema Sultana as the most helpful, polite, professional and genuinely positive property manager one could hope for. My family of 4 is thankful to her dedication to us over the last 7 years, thank you Mahema.

Agron · 17 July 2024

★★★★★ 1/5

Trustpilot

SCAMMERS PUTTING FAMILIES IN DANGER

SCAMMERS PUTTING FAMILIES IN DANGERJuly 2020 - April 2021Since July I have paid £5048 in rent to Leaders letting agents, for a 2 bedroom terraced house in Old Basford. This house has black mould.The boiler is leaking.The bathroom is leakingThe floorboards are rotten.The EPC shouldn't have passed.There is Dry rot all through the house.The banister was not attached.The toilet seat was broken.There is no CO2 alarm We Have all fallen ill.In the terms of the tenancy, we agreed to move in IF and WHEN all of these things were resolved. This was in writing. This was signed by myself and a letting agent who will remain anonymous, who no longer works for leaders but can confirm all of this. Leaders said there is no proof.We got told we would be given an early surrender if tenancy, and be exchanged to a livable home.We had a property surveyor out today who confirmed all of this and said the house is unlivable.Leaders Nottingham have since told me if I want to leave, I am to pay an early surrender charge and I am liable to pay ALL rent and ALL utility bills until they can find a new tenant. My partner Kallum Murray-mills has Wilson disease, which is a disease of the liver. It causes a weakened immune system and he has fallen ill multiple times in this house.Then contacted me MONTHS later to tell me to pay over £5000 in damages. YOUR NEW TENANT REACHED OUT TO ME ON FACEBOOK BECAUSE YOU DID THE SAME THING TO THEM. PROMISED ISSUES WOULD BE FIXED BEFORE MOVE IN AND NEVER DIDI AM STILL TRAUMATISED BECAUSE OF YOU.

Laney · 5 March 2024

★★★★★ 5/5

Trustpilot

Leaders Lowestoft are great everyone…

Leaders Lowestoft are great everyone very helpful and polite, especially Carole reader who went above and beyond to help me get into my dream home, I moved from London to Lowestoft with my 3 children and dog, so everything was very stressful but Carole made sure that it all went to plan.. I will be forever grateful.. Thank you Carole and thank you leaders lowestoft..!!

Victoria · 24 November 2022

★★★★★ 1/5

Trustpilot

Leaders loughborough.

*EDIT* Just editing this to say if they are trying to keep your deposit, fight it! The way leaders loughborough handled our check out and deposit dispute was appalling and today after 2 months the TDS have awarded us some of our deposit back! We werent asking for it all back as we knew there were a few issues but their charges were extortionate and the adjudicator agreed! It costs you nothing to dispute the case and you may well get money back! Dont let these crooks win!Unfortunately you have to give 1 star to be able to review but if I could they would be in the minus. Estate agents seemed to be plagued with rubbish customer service skills and leaders loughborough is no different. We lived in a house that was taken over by leaders when they bought Aiden j Reed. Evidently the problems started right at the start of the tenancy but got worse once leaders were in charge. I lost count of how many times phone calls were not noted on the system, and they apparently had no idea about an issue. Their contractors are rubbish and money grabbers, definitely know who to avoid now we own our house. Reported an issue for literally 5 years and it never got sorted, apparently we were the issue, dont know how bleach manages to block a toilet but hey that their issue now. We moved out nearly 3 month ago, they have new tenants (the poor sods) living in there now and we are still waiting to hear about how much of our security deposit they are going to try to keep. Looking at the reviews for leaders loughborough they are known for keeping deposits for ludicrous reasons. Well we are taking legal action against them for every penny they try to keep. 2 formal complaints in a year and stating that they were the reason we were leaving hasnt even been the kick up the bum they need to sort themselves out. Call records go missing, evidence goes missing, and you get fobbed off at every chance. When you report issues nothing gets done, and then they try to charge you for the issue once you've left. Wouldn't go near them even if you paid me, and I have told many friends and family to avoid at all costs. The landlady is silly for staying with them as I have told her plenty of times she needs to get rid of them as they are in capable of managing a property. During the reporting of one issue, after i had refused to have any contact with them via the phone as they would lose the call record, i said i had spoken to a Becky, they reply I got was "there isnt a Becky theres a Becca" well evidently you know who I'm talking about then. Apparently a Mary or Margrot was the property manager in charge of our house yet the only time I managed to speak to her was when I told them I had never spoken to the woman, she all of a sudden rang to talk ti me about the issues. The couldnt organise themselves out of a wet paper bag. The only thing they are leaders with is being the worst estate agents. They only reason they are still in business is because they are money grabbing con artists. Glad to be rid of them.

Mrs · 12 March 2020

★★★★★ 5/5

Trustpilot

My property Manager Alfie Orvis is…

My property Manager Alfie Orvis is always professional with his career.Always on my side in what situation I need property manager Alfie Orvis on be there and always ready for me Thank very much your kind of heart.

Tinho · 5 September 2024

★★★★★ 5/5

Trustpilot

Becky was super helpful and good at…

Becky was super helpful and good at communicating and keeping us up to date on all details. She made the process super simple and easy. Emily was also great and able to help as and when needed. Thank you!

Erin · 19 August 2024

★★★★★ 5/5

Trustpilot

I must say the people at leaders…

I must say the people at leaders especially Claire at the branch and sue who chased up solicitors went above and beyond to secure the sale and the exchange. If I could give more than 5 stars I would and I know estate agents sometimes get a bad deal about them but all I can say is this company far exceeded my expectations

Mike · 1 February 2023

★★★★★ 5/5

Trustpilot

Anna Burton does a great job!

Anna Burton, at Leaders, has always been most helpful with solving issues for our tenants and ourselves. We appreciate her prompt replies, quick action, and honesty. She recently helped deal with a boiler problem that I needed extra help with as I was out of the UK at the time. Anna is an efficient, effective, polite, compassionate manager! Thank goodness she is helping us. Laura G

Laura · 13 October 2022

★★★★★ 5/5

Trustpilot

Leaders Lead The Way!

We have just bought a property through Leaders, and can honestly say it's been a stress free experience. (unlike previous experiences with other Estate Agents). Kelsee is an absolute asset to this company and does her job in a very professional manner, and delivers what she promises. Nothing has been too much trouble and we have been delighted with the service. Thank you so much.

Josephine · 19 November 2022

★★★★★ 5/5

Trustpilot

Bought my first place during Covid…

Bought my first place during Covid pandemic and couldn't have asked for better assistance from the guys in Beckenham. Archie was there every step of the way and as this was my first property I had many questions and he responded in quick fashion and with all the support I needed. Even though there were many issues due to lockdown he remained constant through emails. Also got a cheeky little box of gifts as well! First buy...Happy!

Daniel · 12 January 2021

★★★★★ 5/5

Trustpilot

Our first time renting a property with Leaders

Our first time renting a property though a letting agent. Sarah made the process very easy and straightforward and was always available to contact by phone for help if needed. My only criticism is the amount of emails to sort different parts of the tenancy out. It would be better to do everything on 1 form for both tenants instead of filling several out each. That is no reflection on the service provided by Sarah as she was very professional and polite when we viewed the property even though we had already accepted after viewing the virtual tour. Sarah keep up the goid work you do

Stuart · 29 February 2024

★★★★★ 5/5

Trustpilot

Julie Preston and Leaders have been my letting agent for some time

Leaders have been my letting agent for many years and they are a good company to choose to let your property through. Julie Preston is my lettings manager/liaison/help and has been there from the start, she can offer all round guidance for the whole process. She will not only help you sort out all of the legal aspects she will offer sound advice where possible. Simply put Leaders are lucky to have her and we are lucky to have her guidance and help.

Richard · 29 February 2024

★★★★★ 5/5

Trustpilot

Service that Malik have provided to us

Compared to the other agencies i found Leaders i have incredible professionals. From the initial stage to the final they made the process very smooth and stress free . Its all because of assistant manager who is MALIK he had attention to my brother needs and it made-us so confident to find the right property snd it made us to believe him . Malik was very kind to us he have provided a very good service . He helped my brother to find the right property for his family within their budget it brought me so much peace i highly recommend Leaders lettings for anyone who is searching for a property . Thank you Malik for all your support right from the beginning it means a lot now .

Manu · 29 February 2024

★★★★★ 5/5

Trustpilot

Selective Licence

I would like to thank Sarah at the Nottingham, Woodthorpe branch for her exceptional service. She dealt with my selective licence application in a very efficient manner. She was friendly on the phone and email and processed it incredibly quickly to meet the deadline. This took the stress out of the process.

Christine · 1 December 2023

★★★★★ 5/5

Trustpilot

AMAZING TEAM

Meet the team at leaders :) with excellent experience starting from James Taylor, Rosey Turner, Kirsty Diggory, Jack Holmes All went above and beyond. They insure a smooth professional rent process all the way with great guide, I Have been with leaders now for 2 years and glad to share such great experience. They are the best selected for great role.

Sam · 31 March 2023