Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Amazing service!

Leaders Bromsgrove is amazing! Special thanks to Kim, who helped rent a flat in just a week’s time (!) and the whole process was really smooth and trouble-free! Lydia was really very welcoming and helpful with the move in - she was there every step of the way and even helped carry a big parcel up two flights of stairs where the flat was! Highly recommend!

P · 19 December 2022

★★★★★ 2/5

Trustpilot

Really poor from Leaders Southend

Really poor from Leaders Southend. Moved out over 4 weeks ago and have not had my deposit returned. Despite multiple calls and emails to the agent I am still awaiting my deposit.

Irwin · 6 May 2026

★★★★★ 5/5

Trustpilot

Great Service...It was a great experience working with…

It was a great experience working with Leaders, especially Charlotte was the one who was with me throughout my rent process. She was so helpful to me as I am new to this country and most of the system, of how this works was not known. But Charlotte along with other staff of Leaders helped me. I strongly recommend this agency for Rental services.

Jisa · 20 February 2023

★★★★★ 5/5

Trustpilot

Leaders Cranleigh Office

Leaders Cranleigh OfficeFind a nice people then find nice place, always!I was searching my new accommodation 4 months ago, Not like normal tentant coz I can not make a pointment to see the real property, coz I wasnot in the UK, searching and chatting with Kate finally I sign agreement with Leaders Cranleigh branch, reason is simple, Kate was doing honest and serious job, she also really concentrate on all the details. I do like her working attitude not only for me but also for all their customers I believe. This team is worth to trust! Kate and Jasmine are very beautiful and nice ladies!Thanks veru much for Leaders Cranleigh team!

Leon · 7 September 2020

★★★★★ 1/5

Trustpilot

Leaders estate agents woking.

Leaders estate agents woking.Disappointed is not the word for service they have offered us. When viewing to rent we were shown around a flat which was still in occupancy by the pervious tenant, we asked whether we should wear masks and gloves re covid and the estate agent told us not unless it made us feel more comfortable, then proceed to show us around with none of us wearing the appropriate ppe.Once we did find a house which we agreed to rent we were told they would not release the keys until we had purchased insurance, which we did. We contacted them various times prior to our move in date to arrange a time to collect the keys as stated in our contract to do so, each time we were told to call back on the morning of our tenancy start date, and when we did this we were told they would contact us later in the day to do this.We arrived to the property with our things after 12, as we were told the keys could be released after 12 (even though this was not in our contract only the emails which they had sent us), to find that the property which they had agreed to let us unfurnished still had the furnishings in. Moments later the removal people turned up to take these away for us, none of which were wearing ppe.I spoke to the estate agent who had a very poor attitude about this and kept repeating that the contract said the keys could be picked up FROM 12pm (it didnt state a time only that it started on the 5th of the month) and was very rude to me when I expressed my frustration that the furnishings were only being removed now when we had signed our contract 2 weeks previously. He then told me that once the removal people were done we'd have to wait further for them to complete the inventory which he couldn't tell me how long it would take but we were looking at about 4:30 until we could collect the keys. We had to take our rental van back by 5pm and when I pointed this out he simply said that we shouldn't have hired a van until we had the keys! Even though they weren't able to confirm a time to pick them up at all. So we lost our deposit on the van.When I had pointed out that various people were in the property with no ppe and there would be no clean between that and us moving in and that it was unacceptable that we were waiting a full day to move in, of which we were paying for, he rather rudely said that perhaps they should have just told us the property was only available furnished, to which I suggested that maybe they could have moved our move in day back by a day.We waited until 4:45 and had heard nothing back so we emailed the office to ask what was happening and the woman in the office said they were awaiting an email from us to prove we had paid the deposit, which was never requested from them, also surely uneeded as they could just check their records. We sent this and waited and since we got no response and were in woking Town centre decided to go in and enquire instead at 5pm. When we arrived they were all full of apologies released the keys to us. We did not move into the property until gone 5:30 after a day of chasing them up with no real communication, understanding or apologies from them. Also i assume if we hadn't chased them up they would have gone home without a second thought abut us waiting to move in.We had to chase them up for our copy of the inventory and had no response from our property manager when we made additions to the inventory. We have a small patch of land which nobody was able to tell us if it is part of our property or not, one woman in the office said it was when nobody else was sure but the neighbours say its theres so we have requested confirmation from them several times and almost a month later have not recieved this.Our cooker was in poor condition and would constantly trip out the electics when we tried to cook which took them a while to get fixed. We have had leaks from our upstairs tap which has caused water damage and leaks to our kitchen ceiling and even had our boiler leak through the ceiling, when we called the office we got through to the same estate agent who I spoke to on the phone on moving day who rather bluntly said i don't know what we can do about that, you'll have to call your landlord (our property is managed by them as our landlord lives in dubai) when we said the landlord is living in dubai and gave the name of our property manager he insisted that we dont have a property manager. He was rather rude on the phone considering all we were asking was for a plumber to come out to fix the issue and stop the water leaking through the ceiling causing further damage. Disgusted with the attitude they have shown to us especially since the landlord is paying them to property manage.If i didn't love the house so much and location I would be looking to move put and rent with another estate agent. Avoid using them if you have the choice.

Chloe · 29 August 2020

★★★★★ 1/5

Trustpilot

Had the most terrible experience with…

Had the most terrible experience with Leaders in Dorking...Agent did NOTHING to help us. We weren't sure if it was his first day ever (although he claimed he has been doing this for over 20 years) or if he was just plain and simple stupid to the highest degree.We asked him to give us daily updates regarding the Lettings Hub and their approval. He promised but never called or emailed. We had to chase him day after day after day and basically do ALL the work for him to make things work and still no progress.We provided everything and Lettings Hub were tricky with us due to my girlfriend just changed job and became a contractor, but he did nothing to help the process and after several weeks, he was still talking to them about old papers we provided and not new papers to support us getting approved.He was an absolute idiot and all he could say when we finally had enough and told him we are not moving forward was "I am very sorry, it's terrible when this happens to good people". Like, not even an explanation for his inability to do the only thing he is paid to do...Absolutely useless people who caused SO much stress for us that my girlfriend had panic attacks, cried, skin reactions etc. from all stress it has caused....TERRIBLE PEOPLE!

Marcus · 23 August 2020

★★★★★ 1/5

Trustpilot

Leaders Aylesbury misrepresenting "immediately available"…

I went to view a room to rent (smaller one of two) in a private landlords house in Aylesbury on 6 November, advertised by Leaders as “immediately available” in the header also "available from 31 October 2023" further down the page. It was the smaller of 2 rooms being let by the landlord both with Leaders. En route I had a call from James advising the landlord was running late and could we delay the appointment by 30 mins. James Morton and I arrived at the revised time and the landlord showed us the room but not the room I had arranged to view as it wasn’t ready to let. The landlord showed us the bigger room at higher rent, which also WASN’T immediately available as advertised as more work was required on it.The landlord said with both James and me present that she had advised a female colleague of James a few days earlier that neither was immediately available but nobody had told me, neither James by the sound of it. James was going to speak to the landlord after I left and agree when the rooms could be ready and he said he would call me later that day, I didn’t get any call.2 days later and still no call from James so I raised a formal complaint via the formal process on the Leaders website. It was promptly responded to by Collette Stevens but I wasn’t satisfied with the explanation given so asked for escalation, I was also asking for compensation for my petrol, it was 104 mile round trip, so £15 was I felt reasonable for the wasted trip, as I still hadn’t been told when either room would be available. Further emails followed and my complaint was escalated to Matthew Westlake-Tritton, Senior Branch Manager, Milton Keynes on 9 December, a month after the viewing. Matthew’s response via email on 13 Dec, he clarified the amount of compensation would resolve the issue, he asked if £20 would resolve the complaint but I confirmed £15 on 17 Dec via email being courteous, feeling a tad sorry for James (the junior) working with such incompetent colleagues and as I was a former tenant of Leaders.12 January I emailed Matthew as I had not received any further communication, good or bad.21 January I emailed Matthew again clarifying the above, even offering a good review on Trustpilot if he could get it approved.28 February : nearly 3.5 months since I raised the complaint an email response from Shaun Barnett refusing compensation of any amount but offering factually incorrect information in response instead.“Unfortunately in the nature of our work and with the Letting market being highly competitive presently we are finding we ave multiple applications for most advertised properties”.“I appreciate in this instance the viewing was booked on a unit that was no longer available but as I have said the market is very face paced and it is hard to ensure we do not have applicants miss out. I do know that the branch did offer alternatives that you did view so it wasn’t a completely wasted journey” - this is factually incorrect as the unit had not been available at all, it was still being finished and had never been available let alone “immediately available”. It is still being advertised today 31 MARCH 2024 as "available from 31 October 2023" which is a week before I visited it and nobody has been back to me to advise it is "now available" as James said he would, another failing.I DID NOT VIEW ALTERNATIVES as Shaun has stated as none were offered. I was expecting an update from James when I departed the property and none came only when I complained so it was very much a completely wasted journey, they can’t even get their facts right when responding to a formal complaint - another failing!Basically if you see a property advertised as ”immediately available” with Leaders of Aylesbury don’t believe it as on this evidence they don’t mean it and there is no excuse for misrepresenting such basic information.I had been a tenant with Leaders in Gosport and E Grinstead in the past so was shocked by the poor service from Aylesbury by comparison.The Hall of Sham, collective responsibility: James Morton, Collette Stevens, Matthew Westlake-Tritton, Shaun BarnettDespite being affiliated and accredited to The Property Ombudsman, Trading Standards (TSI), Arla Property Mark protected, NRLA (National Landlords Residential Information there appears to be little or no regulation to try and prevent such sub-standard performance within the lettings industry which unsurprisingly has a reputation for bad practice and gross misrepresentation such as the property is “immediately available” when it so very clearly isn’t. In such cases compensation is not unreasonable, it is more likely to facilitate corrective action and prevent recurrence as it is financially penalising them but that's the lettings industry.

J · 1 April 2024

★★★★★ 5/5

Trustpilot

We have rented through leaders for 2…

We have rented through leaders for 2 years now and we also are now renting a different property through the ravenshead branch. A big thank you to Owen who has been nothing but helpful, positive and informative throughout the whole process making a stressful time easier to get through. He has had great communication with us throughout and has made the process very easy and simple. Would definitely recommend leaders to anyone.

Ellie · 18 March 2022

★★★★★ 1/5

Trustpilot

Moan moan moan

My dad rented a house In Stowmarket. He paid the rent but Leeders moaned about me moving in and about my dog and didn’t like me smoking in the house. When we pay to live somewhere we do as we want. When we moved there the radiator was on the wonk. They never put it right. They checked up on us which was rude and they wanted me to move out the same day as my dad at the end. They wouldn’t even let me keep my stuff there. Garden was messy. No gardiner turned up. Would not recommend.

Sean · 15 August 2020

★★★★★ 5/5

Trustpilot

Professional Property Manager

Recognizing and thanking Joanne Stakim for her professionalism in dealing with myself, the tenant, and my estate agent during the sale of my rental property. Jo has been responsive and very supportive throughout the sale and end of tenancy. Thank you!

Kiran · 9 October 2026

★★★★★ 5/5

Trustpilot

Another great experience with Leader…

Another great experience with Leader Poole, especially Raissa 🙂 her kindness and professionalism were amazing. She helped us with tenancy agreement and we felt well looked after. Well done Raissa and all the best for the future. Thank you Raissa

Natalia · 24 August 2024

★★★★★ 5/5

Trustpilot

Property inspection

Communication of the inspection date and time was given well in advance. Ellie arrived within the time she set. She was polite and prompt in her inspection. She made an effort to conduct the inspection efficiently so that there was little disruption as we were working from home and had other matters to deal with at the time.

Lenval · 17 June 2026

★★★★★ 5/5

Trustpilot

Sue Carter and Leaders = Excellent

Sue Carter, especially, and the rest of the Leaders team were really great in communication and oversight on our house purchase. Sue worked sometimes late into the evening to ensure everyone was completing their tasks and she was essentially a project manager for the purchase. She got us over the line when things could easily have slipped by another month, so thanks a lot to all involved, especially Sue.

Mark · 29 July 2022

★★★★★ 1/5

Trustpilot

Avoid, avoid and avoid !!!!!

Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . These are bunch of useless, inexperienced, arrogant and ignorant teenagers with no proper management. I gave a brand new flat for management . I am starting from screening methods . They never allow the Landlord to see previous references and somehow they false for tenant to pass the screening. They are trying to make you accept the no deposit option , which is rubbish if you have problems with tenant. They increased the management fee few days after signing contract. They knew about rise , but hide the information until shortly after signing contract. With their management style they caused me lot of financial damage. I will start from their inventory and regular 3monthly visits !! .They just go there for Photo op and don't care and don't do proper inventory . If there is damage and repair needed they are not able to gain access to property. I couldn't even get the appraiser to visit the flat for remortgaging and end up paying high rate mortgage for 4-5 months . After all they ignore your emails and phone calls and never return your calls. Finally I received my flat back in very bad shape and still waiting for them to process the costs from deposit. They caused me all together a lot of damage and I am still waiting for compensation. I will definitely escalate this to ombudsman and court if needed .In summary if you are a bad tenant , have a bad reference and looking to cause problems, go with them . They will sort you out and somehow accommodate you . But if you are Landlord avoid , avoid and avoid Thanks Sako

Neighbor · 14 July 2020

★★★★★ 1/5

Trustpilot

Below poor one star is too many

Below poor one star is too manyI dealt with Dominic and Katie at the sevenoaks branch it was the worst experience of my life.I had to chase to view a property, my offer wasnt but to the landlord until the 3rd request. The service given was rude and upsetting to receive. I complained to Kathy the area manager who helped a little but she was just as rude in the end.I still havent received my deposit money back and have raised it through the property ombundsman and am considering taking them to court for my money and compensation.

Liz · 2 July 2020

★★★★★ 5/5

Trustpilot

Great Service

I have been with this agent as a tenant for nigh on 8 years now and ever since the entity change to Leaders I can say that I have no complaints about their service.They have been prompt in regards to maintenance issues, which can also be referred via an online portal, and I've had contractors doing various jobs from fixing the oven to completely replacing the boiler with not much push needed on my part.Their renewal process has also been quite painless and they have negotiated with the landlords on our behalf to get to a mutual agreement. Shout out to Rob for always being patient with me.Honestly, I hear a lot of horror stories about slum landlords and hellish estate agents but Leaders are not one of them.

Elena · 23 March 2024

★★★★★ 5/5

Trustpilot

Amazing service from Hamiary

Hamiary was an absolute legend! A huge thank you to him and the Leaders team for all the hard work they putting and especially Ham who went above and beyond on multiple occasions. I would definitely recommend and trust.

Muhammad · 3 September 2024

★★★★★ 5/5

Trustpilot

We let a property through leaders…

We let a property through leaders southsea, Tess is excellent and extremely helpful, and so professional, an asset to the team. Hannah was so knowledgable, what with all the new rules and regulations changes, it can be alarming for a landlords and she guided us through.Nothing was too much trouble for Tom who also helped us on many occasions.A really great team. Alan & Gay

Mrs · 23 December 2022

★★★★★ 5/5

Trustpilot

Positive experience all round

Positive experience all round, Josh showed me round property and was very helpful and Liam went above and beyond to help. Unfortunately I didn’t secure the house but Leaders would be my 1st choice to rent through in the future.

Beckie · 16 August 2024

★★★★★ 5/5

Trustpilot

Sophie Peace.....Cirencester branch

Sophie Peace.....let us start with the superstar!She has helped me and my family amazingly during these crazy times.So me and my family are all (at the time of writing this) living in Amsterdam.We were due to move in March/April and we found a property with Leaders and Sophie started to be in touch. Initially it was all normal and we were a little stuck on seeing the property in person. So Sophie sent us some videos and explanations throughout the house. When we asked if some friends could view the house in a socially distant way(before full UK lockdown) she met them at the property, opened the door and let them walk around for us.The ongoing efforts of Sophie have been super appreciated by us as the UK went into Full lockdown we could no longer commit to the April move in date, Sophie helped us move the dates by a month and then again by another month as the craziness started to close a lot of things down.To be able to get a house finalised for me and my family during the Covid-19 pandemic and all of its Government rules around what can and cannot be operating is really amazing. Working when she could and keeping in the loop of every stage its actually been a very easy process - just sounded difficult but I think its down to Sophie making sure we knew each stage and what to expect and what is happening with the house.Not being in the UK made us think we had no chance of getting the house due to signing, confirmation of who we are but again Sophie gave us all the info, made us aware of what we needed to provide to keep it all going. Everything was done without us needing stress which is difficult when you are in one country and trying to get a house for you and your family in anotherSuper long review but if you want to get everything sorted and have a great peace of mind - just ask for Sophie Peace, there will be no problems, i'm sure of it.Thanks Sophie!!

Damon · 19 June 2020

★★★★★ 5/5

Trustpilot

Leaders have been absolutely amazing

Leaders have been absolutely amazing. From initial rental agreements and throughout my whole tenancy, any email I’ve sent has been met with a quick response and great customer service. To the point where I would happily rent or buy through this company again. I would highly recommend!

Shauna · 28 August 2026

★★★★★ 5/5

Trustpilot

Great Professional company that are…

Great Professional company that are easy to work with. Relocated and Katie especially was always at hand and got on to requests straightaway. Overall one happy customer! Paperwork is a bit lengthy but is what it is 😊

Clint · 17 September 2024

★★★★★ 2/5

Trustpilot

Leaders Western Road Sales

Leaders Western Road Sales - Cameron is actually a nice lad which is why I'm giving this review 2 stars and not 1. Andy Russell to me is everything a decent person hates in an estate agent for the way he handled the purchase I made through them. Andrew Hovey his boss seems to have a very high opinion of himself but I found him mediocre. Loser Club. (I bet someone from elsewhere will now cut and paste a patronising response)...

John · 29 May 2020

★★★★★ 5/5

Trustpilot

Exceptional support from our property manager

I have just handed over the keys to my previous flat, so I can't comment on how the deposit scenario is going to go down just yet. However, I am so greatful for all the support we've had from our property manager Ms Wiliams. I can't imagine how much of a nausiance we've been as we were unable to leave our property due to COVID, but Williams was faur and sorted it for us by extending our tenancy. Will forever be grateful that you managed to help us out in these uncertain times.

Emilie · 29 May 2020