Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Shannon was very helpful today got all…

Shannon was very helpful today got all the info i needed very happy

Redmist · 12 June 2026

★★★★★ 1/5

Trustpilot

Avoid if at all possible...

I have been a tenant with Leaders for almost 5 months and they are painful to deal with. Getting simple answers to simple questions requires repeated enquiries.I leased a 4 bed detached in Lansdown, Cheltenham. Paid a whole year of rent up front. Since then they were late sending contracts out so I lost the removal date and had to wait until the following week (whilst paying rent for an empty property). Despite asking them not to they freely give your details away to 3rd party companies to sell you additional services, presumably for commissions. I moved in and had to chase them to get an inventory for the property. What I received had a ton of errors and omissions (an old con trick by unprofessional letting agents to get tenants to pay for damages not noted on the inventory). They did accept all the errors and issues and update the inventory once I uploaded 130Mb of pictures to support but what a painful process to get them to do their job properly when you're the one paying them by renting from them.Then you end up in the hands of "property management" to fix what's broken. 4.5 months later and more emails, phone calls and escalations to the Branch Manager than I can count and I still can't get a broken kitchen tap and outside light fixed. The cloakroom has now been out of order with an open unsealed sewer pipe into the house for 2 months due to a problem with the drains! Complain, escalate etc etc - all pointless and you're lucky to get a response half the time. Leaders Cheltenham is full of really nice people but under staffed, poorly trained and not managed. The management isn't any better as they don't follow up on issues raised to ensure they get resolved so you just end up chasing them too.I've today raised a complaint with the client relations team at LRG but with 3 days to "acknowledge" your complaint and 3 weeks to reply as standard it's hardly a customer service team operating in this century. Plus why don't they know about the problems arising in their branches if they take customer service as seriously as they purport on their response to these reviews?! Tenants don't get to choose the letting agent but if you have a choice of property - try another agency.

Neil · 17 March 2021

★★★★★ 1/5

Trustpilot

Do not use under any circumstances

Do not use under any circumstances. They will absolutely drop you after you get the property and help you in no way again. To be clear when I got my keys, I found the door to the property had been left open and the door physically wouldn’t lock.

Georgie · 9 September 2026

★★★★★ 1/5

Trustpilot

Very disappointing

Very disappointing. We listed our house with Leaders in February 2020, then of course went into lockdown. When the market re-opened in June we accepted an offer, and had our offer on the house we wanted accepted. Our buyers were renters, our seller was moving abroad, so a 'chain' of only 3. We finally completed in December, a solid 6 months later. I appreciate that some if this was due to COVID slowing things down, but the 'service' from Leaders was very below what I would expect. Weeks and week would go by with no word from them, email updates would be littered with spelling errors, often so bad as to make them incomprehensible. We felt they misled us about where we were in the process- one week we'd be told "you're at step 70", then the following week they'd tell us "great news, you're now at step 63". They seemed to be utterly incapable of asking sensible questions of the other professionals involved in the process- our buyers solicitor would pass on a message, and instead of qualifying it or getting reasonable details, Leaders would just pass it across like a parrot. When we asked the obvious questions, they would shrug and insist 'we can only tell you what they've told us'. This is clearly untrue, you could also engage your brain and ask them 'Why is the mortgage deed delayed for the fifth week in a row? Why is your solicitor asking for documents they already have?" etc. Would never use again.

Leanne · 7 March 2021

★★★★★ 5/5

Trustpilot

Excellent service throughout

Piers is amazing, friendly and professional very quick and responsive, and very knowledgable, excellent service throughout our very process, very quick turnaround from viewing the property to getting the keys today. Happy to have been working with piers throughout the process.

AJ · 11 September 2024

★★★★★ 5/5

Trustpilot

Northwich- Emma Thomas

We dealt with Emma Thomas at the Leaders Northwich branch and she was outstanding! She made the whole how process very easy and kept us up to date each step of the way through swift replying over email. Even better yet she was happy and helpful with answering any and all questions that we had, relaying them to the landlord when necessary. Thanks so much again Emma, keep up the great work!

Cameron · 23 June 2022

★★★★★ 5/5

Trustpilot

Jake and Shuk were very helpful

Reshma · 29 July 2026

★★★★★ 5/5

Trustpilot

I recently had the chance to view with Calum

I recently had the chance to view a property with Calum, and I must say, he was very kind and professional throughout the process. he took the time to answer all my questions and made sure I felt comfortable. I really appreciated his friendly approach and helpful attitude. Would definitely recommend him to anyone looking for a reliable estate agent!

Ann · 17 June 2026

★★★★★ 5/5

Trustpilot

Most helpful agent I’ve spoken to…

Most helpful agent I’ve spoken to across multiple different agencies. Mechak is a legend, gave me the time to ask as many questions and went above and beyond with helping me view a property. Amazing customer service and shouldn’t go unrecognised!

Salman · 10 September 2024

★★★★★ 5/5

Trustpilot

Fantastic service

I’ve been in email communications with Ashley Cooke from the deansgate branch for a few months for my new property which can complete in the new year. I just want to say what a unbelievable service he’s given so far. Every question answered and no stone left unturned. Usually with other companies I’ve had to wait a week before even getting a response but Ashley is very quick and precise which has definitely exceeded my expectations!

· 27 November 2021

★★★★★ 5/5

Trustpilot

Great Customer Service

Thumbs up to Deborah Hilton,Redhill,she is an Angela sent from above. My sister and I have been having problems with the heating system since last winter when we moved into the apartment. We sent emails to Jonathan and Jake and they all could not solve the issue and instead chose to ignore our emails. We also wrote to Jessica who said she will speak to the landlord. Then one morning We woke up without hot water and heating in the House,called Leaders and spoke to Deborah who without hesitation stayed with us on the phone,going through all the instructions on the boiler's user Manual and eventually the boiler started working again. We explained to her our issue with the heating which was not keeping us warm enough and she advised us to bleed the radiators and she even went on to send us some videos on how to do it. Keep up the good work Deborah,we don't even know how we could have survived without you on that day. You are a star xxx

Ms · 16 February 2021

★★★★★ 1/5

Trustpilot

Inexcusably bad

Utterly useless. Applied 3 times for info for property to buy that they had advertised - over Zoopla, Right Move and the Leaders website. After a week of hearing nothing I rang them and was told I would need to give them a load of details for the landlord to consider. I explained again I wanted to buy not rent. They told me pets may not be allowed. Okay? Didn’t ask that.I was then offered a virtual viewing. I said that was fine initially but pointed out that I would need to physically see the property at some point to which I was told I couldn’t as it wasn’t empty.Here is when I really lost my patience. I have had physical viewings with 4 separate estate agents into occupied properties. The home owners go out and with full PPE provided by the estate agent I go in with a rep from their branch keeping social distance and not touching anything.Leaders SERIOUSLY expect me to pay over £400,000 on a property I have only seen on a screen? When NO OTHER estate agent is doing that?Not only that but had I not rang them they wouldn’t have contacted me despite 3 attempts from myself to enquire.I will be driving round to this property and strongly advising the owners to move to a different estate agent.

Londoner · 12 February 2021

★★★★★ 4/5

Trustpilot

I had a fantastic experience with Calum.

I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put in to ensure everything ran smoothly. If you’re looking for a letting agency that provides great customer service and genuinely cares about its clients, I would highly recommend Leaders Croydon.

Shirel · 16 June 2026

★★★★★ 1/5

Trustpilot

There is no option for zero review

There is no option for zero review. Stay away from the no deposit option. It’s a scam and I am not surprised in a few years they will be taken to court over the PPI sort of nonsense. They are the worst ever agency who will not only charge you cleaning fees. Only that no one ever comes to clean after you leave and the new tenant has to sort it themselves. And when you move out you will pay the fees again. Stay away from this agency.

Vee · 9 February 2021

★★★★★ 1/5

Trustpilot

Leaders Estate Agents in Chelmsford - STAY AWAY

Leaders Estate Agents in Chelmsford is the worst possible estate agents ever. They are a complete shambles. They left it 2 days to tell me the landlord had pulled the plug even though they had been having this dispute since we entered the process. Leaders was property managing the landlord's property and the previous tenants owed 4 months rent. The landlord thought leaders should pay this loss of rent as they were being paid to manage the property, but they refused so as a result the landlord pulled the offer from us. Leaders knew about this for a good couple of weeks and knew the outcome was likely to be this, but instead they left it 2DAYS before we are due to move in. They wasn't bothered at all. Chris who was one of the guys in the office tried telling me that ''they don't come to work for free'' - how about not having a roof over your head?? Disgraceful company and one that I am persuing legal claims against. STAY AWAY

Joshua · 8 February 2021

★★★★★ 5/5

Trustpilot

Moving in day,i got a welcome box

Moving in day,i got a welcome box. These guys are simply amazing.

Pitoto · 2 October 2026

★★★★★ 1/5

Trustpilot

I am a landlord with a property in MK…

I am a landlord with a property in MK and cannot advise against this company enough. My property was originally run by a small independent manging agent until they sold to Lenwell's and the deterioration in service was almost instant. Communication was so slow and unclear that they themselves were not even sure if work had been carried out when requested. When work has been carried out don't expect to get invoiced on the next statement as sometimes it can be 8 months later and in a different tax year. The costs they get from their contractors are almost extortionately high and if you ask for a second quote they take so long that I have ended up with a neighbour fixing a problem with a fence or you just have to go with the only quote they get. I had one instance with some mould in the bathroom and despite it being requested by myself and recommended by a contractor they failed to act on it for 4 months and then quoted £780 to treat and paint a small bathroom (as a comparison I have another property of the same size in the same area where I had the entire 3 bedroom property, walls and ceilings, treated and repainted for £2,365 (Incl VAT)) but by the time they actually got that quote the tenant had already got someone in to do it themselves, with my approval, for £100. When they sent my photos of the state of the mould in the bathroom I was absolutely mortified that my property was in that state and I had sleepless nights expecting a knock on the door from Slum Landlords or MK council. I thought when Leaders took over things would change but it is the exact same people dealing with my property and so there is no change. If anything the merger seems to have thrown up more confusion amongst them. There were two callouts for the roof that were supposed to have happened (August and October 2020) and when I queried this with them they initially said there was no evidence of them happening, then a week later they said that they did happen and then in January I queried where the invoices were and was told the last call out for the roof they had on their system was July and then they produced an invoice for a visit in December which I was not even aware of. The final straw was when the tenants complain one day about the toilet not flushing, Leaders contact me at the end of the following day to inform me if I want to fix it to which I replied an hour later with yes and then they do not reply until mid afternoon the next day that they will look into sorting it. This left my tenant without a working toilet for two days which is completely unacceptable. I have now taken the choice to cancel all ties with Leaders and look after this property on my own, along with my other property in the area that I recently purchased, as I am sure that if I got an email from the tenant with an issue I can get it resolved quicker and cheaper on my own, even with not being in the area and not having a team of contractors to approach. Their response previously to confusions on callouts,whether they actually happened and where invoices are has been they have 800 repairs a month and cannot check on those so rely on feedback from tenants instead, but if you ask for that feedback they tell you it is only requested on visible repairs or a refurbishment. If you care about your tenants, your financial statements and tax returns then I would avoid these people at all costs.

Karl · 4 February 2021

★★★★★ 5/5

Trustpilot

Fast and simple renting

Dealt with Kate Beale whilst trying to find a place to rent around Worcester. First property didn’t come to fruition however Kate was quick to find a really good alternative .Background checks were really quick and Kate kept me up to date throughout .Thank you :)

D · 11 June 2024

★★★★★ 2/5

Trustpilot

DO NOT RENT FROM LEADERS UNLESS IT IS YOUR LAST RESORT!!

DO NOT RENT FROM LEADERS UNLESS IT IS YOUR LAST RESORT!!My wife and I are both doctors working at the general. We rented our home with a 3 year old daughter for 18 months under leaders tenancy. The experience was nothing but terrible from the start. During this period we had a heating and a bathroom flush issue that took 2 and 3 months respectively, this I should add is after constantly pursuing them with their endless excuses and creative vocabulary.When the plumber and heating service men came to fix the issues, they confirmed, rightly so, regarding the status of their jobs to leaders agents who were responsible, but leaders conveniently let it hang in the loop as though it would somehow solve on its own thereby leaving me to inconveniently chase them up as Leaders could not be bothered.On the occasion when the heating service man attended to fix, he clearly mentioned that he would not be able to repair it and someone would visit the following day to sort it out and therefore he would inform leaders on his report regarding the same. On speaking to leaders when nobody turned up, they mentioned that the report said that the problem was fixed which I know is clearly false and misleading, they then said that they can't help me. I had to chase the repairing company to find out what happened and they mentioned they knew it was not fixed. By now you would understand the frustration I had to go through wasting my precious time in training for the incompetence and sheer tricks leaders had played on me.The only reason we put up with leaders was because moving out would have affected our training, otherwise we would have left the property on the drop of the first hat.Simone Waller claiming to be the branch manager, was absolutely in the wrong job, no sense of professionalism, unbelievably rude and tried to play a fast one on me on our first conversation where she demanded we take the offer on that very day or else lose it if I came back the next day, from the way she spoke I am pretty sure she had tried that trick with many people before me and I won't be the last. Chloe Avery, Kelly Howard and Gavin Pryke who I found later were fairly reasonable and went ahead with no choice. There is a another agent and if I remember correctly her name was mitchelle who was profoundly rude and unprofessional.All in all, STAY WELL AWAY unless you have no other option.

Shuail · 30 January 2021

★★★★★ 5/5

Trustpilot

Robyn Tunnacliffe Ravenshead Office…

Robyn Tunnacliffe Ravenshead Office NottinghamFirstly I would just like to say that Robyn is a real asset to Leaders Ravenshead. She's our deidicated Property Manager for all of our properties that we rent through Leaders. She is always prompt with informing us of any problems or issues with our properties, clear, concise & keeps us appraised with updates re tradesman & repairs etc. Thank You.. She also shows empathy & above all she is humane & has a great sense humour too, which I especially like whenever dealing with her over the phone. She Cares!!Thank You Robyn for everything you do for us!! We truly appreciate it.. Please continue to smile & more importantly Stay Safe Thank Ruth O'Hara xx

Ruth · 21 January 2021

★★★★★ 5/5

Trustpilot

Sale of two bedroom terraced house

I worked with Michael and Jordan at Croydon and was very pleased with the way the sale was handled with my property being sold at the asking price in a very short time. I would be happy to use Leaders in the future.

Lee · 31 July 2024

★★★★★ 5/5

Trustpilot

Service and Communication

Since I have been dealing with Harry Hayes directly regarding our tenanted property I would say that the service and communication being received is second to none. It is great to be able to deal with such an individual and Harry will always answer my enquiries and point me in the right direction etc for anything not directly under his remit. Harry is a great credit to you. Jane Williams (Woodward)

Jane · 19 July 2022

★★★★★ 1/5

Trustpilot

stay away from Leaders especially landlords

Leaders estate agents are bunch of goons, please stay away from them, especially the landlords. I am certain that all these positive reviews are fake. Their Communication is worst of all.They have their settlements with some cleaners who does the rubbish job at the end of tenancy. If tenant don’t use their recommended cleaning service, then their inspection is unnecessary tough. And if he does then Landlord is not happy and want to charge the money from your deposit when Leaders inspection report shows cleaning is excellent.They increased my rent without communication and any kind of confirmation, when I had already told them that I will be vacating property in next few months. I kept paying the same rent but When I left the property they tricked me into agreeing some deductions first and then they brought up rent increase afterwards. They also delayed my deposit return because of their agent’s mistake and not willing to be responsible for that.I am still in the process of getting my remaining deposit which has been promised to be returned by their agent. Complete liars are causing me extreme stress.(Further details are proofs will be attached later)

Mr · 6 January 2021

★★★★★ 5/5

Trustpilot

Alex the property inspector from…

Alex the property inspector from Stamford Branch is a real asset to your Company. He is so polite, professional, respectfulAnd a really nice guy. Please thank you very very much.Terri the property Manager is also so very very polite and prompt, again another real asset to Leaders

Jo · 17 May 2024