Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Nice letting agent

Mechack was very lovely and considerate on the phone and arranged a viewing for me on the same day. I'm yet to sign and deal with Leaders long term but so far this has been refreshing compared to other letting agencies so far.

Olivia · 13 September 2024

★★★★★ 1/5

Trustpilot

Rogue Leaders

it were possible to leave minus stars then that is what i would award leaders because their customer service is truly shocking. Taking it from the top, the initial process of renting through them was made more difficult by their staff failing to scan important documents and relentless demands to visit the Redhill branch during the height of the pandemic, with documents that they had forgotten to request at the beginning, despite us living within 10 minutes walk from the Reigate Office, which would have been more convenient. Whilst viewing the property we were both told that the property would be redecorated and the ghastly wooden panelling would be painted, which turned out to be nothing more than a blatant lie. We only took the property on the assumption that the renovations would be carried out and were furious that we were being charged a premium rate for a substandard property. The rear garden was covered in such a dense covering of weeds that you could barely see the ground, despite much of the garden being concrete it was still covered in foot high weeds sprouting from the crumbling concrete. Deposited around the garden we discovered broken glass bottles, general rubbish and what appeared to be broken asbestos roof tiles from a shed or garage. The garden had recorded as being in a poor state on the check in inventory. The kitchen had clearly not been cleaned since the wooden cupboards a vile brown residue down them and the surfaces were greasy to the touch. the drawers also had a number of items left by the previous tenants such as school reports, photographs and debt collection letters. On the very first day in the property we discovered that the shower did not work correctly and on reporting this issue to Deborah,the property manager, we received what can only be described as a stroppy response telling us to hold the shower down to gain pressure. If the shower did not work correctly, why not send out an engineer?This was just another incident of Deborahs inability or perhaps lack of interest overseeing repairs to the property. Other issues in the bathroom included a mouldy shower curtain, blind and a window that did not close, a window that was listed on the check in as broken and was reported to Deborah who did absolutely nothing and did not even respond to our request for it to be repaired. The heating system was a relic from a bygone era and never heated the property correctly, again this was reported to the Deborah who did pass this on to an engineer but failed to make much difference. Understandably we had long had enough of this property and decided to put this nightmare behind us but it quickly became evident that leaders were going to make things more difficult. Deborah became rude and confrontational after discovering we had handed in our notice and refused to process the references for our new property until the following week despite having plenty of notice. It became clear that she was attempting to slow down the process due to sheer pettiness.Leaders began marketing the property over two months before we were due to leave, this included constant demands to access the property and daily emails which bordered on harassment. We made it perfectly that during viewings, potential tenants were not authorised to touch anything, this was with the agreement of leaders but on returning to the property after the viewing, we discovered that someone had opened one of the walk in wardrobes where all our possessions were clearly visible despite being requested to not touch anything.On one occasion a member of their staff carrying out a viewing attempted to gain access to the property without our prior permission, no such confirmation had been received for this viewing. We received an email from Jean, the so called senior branch manager at Reigate and Redhill requesting an “URGENT” EPC check whilst we were still in the property, upon calling the company who were to carry out the check we discovered that this was not in fact urgent and could be carried out at anytime after we vacated the property, on top of this we then discovered that Jean had gone ahead and booked an engineer to visit without our permission all during a global pandemic. On the subject of EPC checks, at the beginning of the tenancy we were told by an electrician that he “Had just condemned” that property, when we brought this up with leaders, their response was to not to worry as most properties fail. Overall, our experience with leaders leaves us with the conclusion that Deborah is a throughly inefficient, curt, confrontational and unprofessional individual. No matter how clean you leave a property, Deborah will claim otherwise and insist that an additional clean is needed despite a professional clean taking place.

Darren · 3 August 2021

★★★★★ 5/5

Trustpilot

Letting is easy with great Staff

Letting through leaders in Fareham was really easy and they've continued to provide great service since I moved in and have gotten settled. In particular Emily did a great job getting everything set up for me, talking to the landlord to make sure the contract worked for me and overall being extremely easy to get hold off when I needed answers to questions. I'd highly recommend both her and leaders for letting.

Luke · 22 September 2022

★★★★★ 5/5

Trustpilot

My experience as a tenant with Leaders…

My experience as a tenant with Leaders has been over the past 6 1/2 years and I can honestly say they have always provided a prompt service when needed. Sarah Cawley has been my main point of contact regarding maintenance of the property I rent and I am always happy to speak with her as she resolves any issues with a caring and professional attitude. Would highly recommend as an agent from a tenant’s perspective.

Angie · 13 May 2022

★★★★★ 5/5

Trustpilot

Robert Perry is awesome

Robert Perry has been awesome and extremely attentive and understanding. If you have an issue he will respond extremely quickly and try his best to help. Leaders overall have been a good experience and probably the best out of all the letting agents I have been with. Thank you all and especially Robert :)

Sarah · 20 February 2024

★★★★★ 5/5

Trustpilot

I had a great experience at leaders and…

I had a great experience at leaders and they was very understanding and helpful.

Lisa · 2 October 2026

★★★★★ 5/5

Trustpilot

From the beginning to the end of…

From the beginning to the end of dealing with leaders it has been an Amazing one...their conduct, and professionalism is second to none

Otoghile · 4 August 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Really quick and helpful responses always going out there way to make sure we as tenants are happy and satisfied with everything that going on in and around renting our property in particular Gemma Henderson she's always gone out of her way to make sure we're happy in our home

Liam · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent Service

I’ve been with Leaders Manchester (and their predecessors) since 1987 and wouldn’t dream of taking my business elsewhere. In all that time they have provided nothing but consistent, first class service.

Lester · 8 June 2026

★★★★★ 5/5

Trustpilot

Seamless process

Seamless process, Malik was very helpful

Akeem · 10 August 2026

★★★★★ 5/5

Trustpilot

I would like to thank Alex as he was…

I would like to thank Alex as he was both professional and friendly as its my first time approaching agency(Leaders)for tenancy.Alex have provided great support and guidance to search houses which is affordable for me.He is very attentive and responsible.Thank You Leaders.

Bindu · 23 September 2024

★★★★★ 5/5

Trustpilot

I recently worked with Amy from Leaders…

I recently worked with Amy from Leaders as my estate agent, and I couldn’t be happier with the experience. Amy was professional, responsive, and always kept me informed. She consistently did what she said she would, which made the whole process smooth and stress-free.

Dean · 21 August 2024

★★★★★ 5/5

Trustpilot

Debbie is always friendly and she is so…

Debbie is always friendly and she is so lovely

Amy-Louise · 20 July 2026

★★★★★ 5/5

Trustpilot

Brilliant service from the lettings…

Brilliant service from the lettings team at Leaders Kingston. They are professional, proactive, and highly knowledgeable about the local market. The lettings manager, Nick Hawkins, was fantastic to deal with and always accessible and quick to resolve any issues. Will definitely continue using their services, highly recommended!

Sam · 24 September 2026

★★★★★ 1/5

Trustpilot

Happily house you & your babies in mould ridden houses,they paint over it for the next tenant instead of repairing or rectifying the faults. They then keep your deposit & give fake reasons for keeping

If we could give a minus rating, we would! Avoid at all costs! Us and 3 other families we know have had terrible experience with Leaders, specifically St Albans branch.They put 5 separate families (over 10 years) in a house riddled with mould and mildew, painted over to hide when you move in. They held our deposit and gave dishonest reasons as to why they were keeping it. One of the reasons was the oven that we left sparkling from a professional deep clean. They said we'd have to prove it, we did. They then said there was a smear on the door from the cleaning residue and they decided we'd have to pay for another deep clean. Despite us sending proof, receipts, a testimonial from the company and photos. They charged us for a carpet clean, when again we proved we'd paid for it. We were sent photos from a neighbour where the 20 year old carpets had been ripped up, another lie from leaders. We called them out on this and they ignore us demanding that we agree on fees of nearly £1000. We lost over £3000 of furniture that was ruined from 2 years of mould that also made my babies ill throughout the 2 years. When we complained about the mould, they evicted us. I had a 1 year old and a newborn at the time and we were scared and devastated! Throughout this whole process they have been horid, absolutely heartless, money grabbing evil people. Don't trust them, they have a poor 2 star rating for a reason! They will bleed you dry!Jane Adams is a lying fraud too, she comes to the property every 6 months and tells you how great you're doing. Signs everything off as pass or good condition, then 4 months later when we leave-suddenly everything is terrible and we owe them money for outlandish made up repairs and faults. Disgusting! Should be ashamed of yourselves!

Rachel · 26 June 2021

★★★★★ 5/5

Trustpilot

I have delt with a few estate agents…

I have delt with a few estate agents over the years, But leaders are just the best, they care and you can tell i am very happy with how straight forward everything was .

Melanie · 15 May 2026

★★★★★ 5/5

Trustpilot

Helpful Harry at Kenilworth Leaders

Recently had a change of circumstances with my living requiring me to stay at my current property after already giving notice. I spoke to Harry Hayes who was extremely understanding and reached out to the landlord on my behalf and helped me out making my life so much easier. In my past experience with lettings agents many wouldnt have even bothered and would have just said no so it was a refreshing change.

Max · 20 July 2022

★★★★★ 5/5

Trustpilot

Extremely quick to respond emails

Extremely quick to respond emails. Grace was very helpful and lovely to speak to during a house viewing.

Charlie · 15 May 2026

★★★★★ 1/5

Trustpilot

Leaders is the worst sort of corporate…

Leaders is the worst sort of corporate estate agent. They have young people who only know sales not service. My elderly mother used them to rent out her investment property. They had her on some scam "rent guarantee" at 4 percent on top of their already outrageous commission of 14 percent so in total 18 percent. Then when I told them to remove they didn't for four month despite numerous reminders. Then when it came time to sell the property their legal people Lifetime Legal made the whole AML PoI process ridiculously convoluted and they didn't follow up outstanding items so the whole thing was in limbo for months. I suspect Lifetime Legal didn't care about progressing it because we weren't going to use their associated law firms to do the conveyancing. Leaders appears to have a number of interesting ways of increasing its revenue. Do not use this estate agent!

Patrick · 17 June 2021

★★★★★ 5/5

Trustpilot

First time renting a property

First time renting a property. Lillian was very helpful, supportive and gave clear and concise communication. All estate agents were very competitive and I thought Lillian was the difference for me in helping me choose which Estate agent to use. So far the service from Leaders has been great.

Richy · 16 May 2024

★★★★★ 5/5

Trustpilot

Leaders in Nottingham were recommended…

Leaders in Nottingham were recommended by a friend who has been using their services for a while. I couldn’t be more pleased with the whole process from start to finish. I’ve never let a property before so I needed some hand holding. I was impressed that the office was busy. They must be doing something right. Every step has been quick, efficient and the people I found honest, reliable and polite. I thoroughly recommend Leaders.

Sid · 7 April 2022

★★★★★ 5/5

Trustpilot

Jade

Jade, my property manager at leaders loughborough has been amazing during my tenancy & truly supportive & sensitive to my needs, especially as I've had to terminate my tenancy due to a very, very sad family situation.My whole experience with leaders over the last 12 years with Becca, Anna & latterly Jade has been professional, approachable, friendly & understanding of my worries & concerns. Thank you very much to you all. 🤗

Julia · 18 August 2022

★★★★★ 5/5

Trustpilot

I've never used Leaders before but…

I've never used Leaders before but Hannah was amazing . Nothing was too much trouble , she kept me completely updated through the whole thing and made what is often a stressful process much easier . Friendly , professional and so cheerful . A real asset to Leaders . Not forgetting Ryan obviously. Friendly easy handover of the keys and unexpected Welcome box . I hope management appreciate the great staff they have .

Sam · 20 May 2022

★★★★★ 5/5

Trustpilot

Eloise a senior property manager at…

Eloise a senior property manager at Fareham has since she started been professional and helpful whilst going the extra mile to make sure that any issues with the property are resolved in a timely manner and always keeps me upto date with the information I need to know regarding contractors and timescales!

Mark · 20 August 2026