Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Ellie was spot on didnt take that long

Guest · 21 July 2026

★★★★★ 5/5

Trustpilot

Calum from Leaders

Calum was very friendly and helpful and answered all my questions about the property.

Owen · 8 June 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted with this letting…

Absolutely disgusted with this letting agency, trying too take me to court. Charging me over £400 to clean a 2 bedroom apartment I lived in for 1 year. As there was little spec's of dust.Even tho I had been so reasonable with them, from waiting for a new sofa. As the one in the property provided was broken, they didn't replace it even after they said they was going too, or the fact there was black mold in the large bedroom of the apartment. And the fact 1 month before I moved out of the properly the button to open and close the washing machine snapped off and fell inside the washer. Which was reported but nobody came out too fix it. Also, an agent letting them selves into the property when I was still under tenancy, and this was through lockdown, I'm high risk. Trying too show potential tenants around without my permission and whilst they saw my belonging where still in the property. If anybody is look at a property with leader in the Crewe area but with the Warrington agency. Or any leaders in the matter of fact just don't use them at all. I'll be contacting the letting ombudsman at my earliest convenience. Also, don't use the £0 deposit, your not secured but the landlord is. They rope you in to pay an extra amount just too be treated like garbage when you move out.DO NOT USE THIS COMPANY!!! AVOID AND ALL COSTS!!!

Talisha · 7 May 2021

★★★★★ 5/5

Trustpilot

Leaders as The Name Says are Leaders in…Finding The Best Property and Great Prices 👍👍

Leaders as The Name Says are Leaders in there service, Very Friendly and Prompt Service and Hassle Free They Take The Lead in Everything so I Am Very Happy with There Service in Finding Me The Perfect Location to Move To, I Will Recommend To Friends and Family if They Need A Reliable Estate Agents 👍👍👍

Fred · 20 July 2026

★★★★★ 5/5

Trustpilot

Bilal Raqeeb has been outstanding and…

Bilal Raqeeb has been outstanding and very professional. the whole process was smooth and swift. could not ask for a better agent than him. if you are looking for a property GO TO LEADERS AND ASK FOR BILAL RAQEEB! thank you soo much for your assistance and help.

Mario · 24 May 2024

★★★★★ 1/5

Trustpilot

Poorest care and professionality

I have been a fee paying client of Leaders for nearly a decade. The past 18 months have been appalling. I cannot express on how many levels Leaders have failed me. The high staff turnover only made matters worse. There has been little and inconsistent communication, false promises have been made, I have been treated like a nuisance rather than their source of income. I had little support when I needed it most with terribly difficult tenants, I had to employ my own solicitor to resolve matters and highlight leaders own failures in their processes. I made a formal complaint too because, on top of all of the above, they owed me money (over 18 months passed before they repaid me). Although I have received a small goodwill payment for the very poor service, it does not cover the stress and amount of extra work and chasing I had to do. I would never hire their services for anything. The lack of professionality and at times the blanking were too much to put up with. They had countless chances over the 18 months to make things right and carry their business out professionally but they failed repeatedly. No reply they can provide can possibly mitigate any of what I have experienced and briefly summarised here. Engage with them at your own risk!

Stefania · 28 April 2021

★★★★★ 5/5

Trustpilot

Today Ellie Dowse

Today Ellie Dowse, Property Inspector from Leaders, came to the house for periodical inspection on August 28, 2026. She carried out the inspection with a friendly smile. Appreciate her professionalism. While she was leaving, she wished me a good day. This is very good customer service from leaders. Thank you...

Mohammad · 28 August 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, very sly and deceitful. Our flat had so many things wrong with it upon moving in, and it took them 6 weeks to try and fix. Then it took them 3 months to replace a dishwasher. They do absolutely nothing of any use, and have still not replied to our deposit dispute queries despite moving out 7 weeks ago. So don’t expect your deposit back anytime soon. There is not one positive thing to say about them

Ross · 14 April 2021

★★★★★ 1/5

Trustpilot

Incompetent, Undertrained, Dangerous

When we first moved in they gave us nothing but trouble. We provided all documents required and they kept deciding everything they asked for wasn't good enough. When I asked them to tell me every document they could possibly require, they kept saying "we don't know" which is a ridiculous business practice.Fence went unfixed for 6 months.We spent one Christmas without an oven, another without heating because they're completely useless and incompetent, often seeming to forget we needed assistance.Also regularly told us incorrect dates and prices.I've never met a worse estate agents in my life.

Renter · 9 April 2021

★★★★★ 5/5

Trustpilot

Sold a property with Leaders Milton…

Sold a property with Leaders Milton Keynes and Leo D was brilliant. Always answered emails in a timely fashion and was very proactive and positive throughout the whole process. Would definitely recommend this branch for selling a property as everything went smoothly and quickly.

Heather · 6 October 2026

★★★★★ 5/5

Trustpilot

Leaders are fantastic thank you Kristian

Leaders are fantastic. I love their communication, their patients and above all, they are excellent in dealing with all angles of situation which is above imaging. All the team are great.They keep updating you and feedback with any information l did needed.Moving in to your choice of property was easy as well as effective advise to help you in.I love leaders thank you Kristian Lillian and Jolanta

Lizzy · 27 January 2023

★★★★★ 5/5

Trustpilot

Shannon was very helpful today got all…

Shannon was very helpful today got all the info i needed very happy

Redmist · 12 June 2026

★★★★★ 1/5

Trustpilot

Do not use under any circumstances

Do not use under any circumstances. They will absolutely drop you after you get the property and help you in no way again. To be clear when I got my keys, I found the door to the property had been left open and the door physically wouldn’t lock.

Georgie · 9 September 2026

★★★★★ 1/5

Trustpilot

Avoid if at all possible...

I have been a tenant with Leaders for almost 5 months and they are painful to deal with. Getting simple answers to simple questions requires repeated enquiries.I leased a 4 bed detached in Lansdown, Cheltenham. Paid a whole year of rent up front. Since then they were late sending contracts out so I lost the removal date and had to wait until the following week (whilst paying rent for an empty property). Despite asking them not to they freely give your details away to 3rd party companies to sell you additional services, presumably for commissions. I moved in and had to chase them to get an inventory for the property. What I received had a ton of errors and omissions (an old con trick by unprofessional letting agents to get tenants to pay for damages not noted on the inventory). They did accept all the errors and issues and update the inventory once I uploaded 130Mb of pictures to support but what a painful process to get them to do their job properly when you're the one paying them by renting from them.Then you end up in the hands of "property management" to fix what's broken. 4.5 months later and more emails, phone calls and escalations to the Branch Manager than I can count and I still can't get a broken kitchen tap and outside light fixed. The cloakroom has now been out of order with an open unsealed sewer pipe into the house for 2 months due to a problem with the drains! Complain, escalate etc etc - all pointless and you're lucky to get a response half the time. Leaders Cheltenham is full of really nice people but under staffed, poorly trained and not managed. The management isn't any better as they don't follow up on issues raised to ensure they get resolved so you just end up chasing them too.I've today raised a complaint with the client relations team at LRG but with 3 days to "acknowledge" your complaint and 3 weeks to reply as standard it's hardly a customer service team operating in this century. Plus why don't they know about the problems arising in their branches if they take customer service as seriously as they purport on their response to these reviews?! Tenants don't get to choose the letting agent but if you have a choice of property - try another agency.

Neil · 17 March 2021

★★★★★ 1/5

Trustpilot

Very disappointing

Very disappointing. We listed our house with Leaders in February 2020, then of course went into lockdown. When the market re-opened in June we accepted an offer, and had our offer on the house we wanted accepted. Our buyers were renters, our seller was moving abroad, so a 'chain' of only 3. We finally completed in December, a solid 6 months later. I appreciate that some if this was due to COVID slowing things down, but the 'service' from Leaders was very below what I would expect. Weeks and week would go by with no word from them, email updates would be littered with spelling errors, often so bad as to make them incomprehensible. We felt they misled us about where we were in the process- one week we'd be told "you're at step 70", then the following week they'd tell us "great news, you're now at step 63". They seemed to be utterly incapable of asking sensible questions of the other professionals involved in the process- our buyers solicitor would pass on a message, and instead of qualifying it or getting reasonable details, Leaders would just pass it across like a parrot. When we asked the obvious questions, they would shrug and insist 'we can only tell you what they've told us'. This is clearly untrue, you could also engage your brain and ask them 'Why is the mortgage deed delayed for the fifth week in a row? Why is your solicitor asking for documents they already have?" etc. Would never use again.

Leanne · 7 March 2021

★★★★★ 5/5

Trustpilot

Jake and Shuk were very helpful

Reshma · 29 July 2026

★★★★★ 5/5

Trustpilot

I recently had the chance to view with Calum

I recently had the chance to view a property with Calum, and I must say, he was very kind and professional throughout the process. he took the time to answer all my questions and made sure I felt comfortable. I really appreciated his friendly approach and helpful attitude. Would definitely recommend him to anyone looking for a reliable estate agent!

Ann · 17 June 2026

★★★★★ 5/5

Trustpilot

Excellent service throughout

Piers is amazing, friendly and professional very quick and responsive, and very knowledgable, excellent service throughout our very process, very quick turnaround from viewing the property to getting the keys today. Happy to have been working with piers throughout the process.

AJ · 11 September 2024

★★★★★ 5/5

Trustpilot

Most helpful agent I’ve spoken to…

Most helpful agent I’ve spoken to across multiple different agencies. Mechak is a legend, gave me the time to ask as many questions and went above and beyond with helping me view a property. Amazing customer service and shouldn’t go unrecognised!

Salman · 10 September 2024

★★★★★ 4/5

Trustpilot

I had a fantastic experience with Calum.

I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put in to ensure everything ran smoothly. If you’re looking for a letting agency that provides great customer service and genuinely cares about its clients, I would highly recommend Leaders Croydon.

Shirel · 16 June 2026

★★★★★ 5/5

Trustpilot

Moving in day,i got a welcome box

Moving in day,i got a welcome box. These guys are simply amazing.

Pitoto · 2 October 2026

★★★★★ 5/5

Trustpilot

Northwich- Emma Thomas

We dealt with Emma Thomas at the Leaders Northwich branch and she was outstanding! She made the whole how process very easy and kept us up to date each step of the way through swift replying over email. Even better yet she was happy and helpful with answering any and all questions that we had, relaying them to the landlord when necessary. Thanks so much again Emma, keep up the great work!

Cameron · 23 June 2022

★★★★★ 5/5

Trustpilot

Fantastic service

I’ve been in email communications with Ashley Cooke from the deansgate branch for a few months for my new property which can complete in the new year. I just want to say what a unbelievable service he’s given so far. Every question answered and no stone left unturned. Usually with other companies I’ve had to wait a week before even getting a response but Ashley is very quick and precise which has definitely exceeded my expectations!

· 27 November 2021

★★★★★ 5/5

Trustpilot

Great Customer Service

Thumbs up to Deborah Hilton,Redhill,she is an Angela sent from above. My sister and I have been having problems with the heating system since last winter when we moved into the apartment. We sent emails to Jonathan and Jake and they all could not solve the issue and instead chose to ignore our emails. We also wrote to Jessica who said she will speak to the landlord. Then one morning We woke up without hot water and heating in the House,called Leaders and spoke to Deborah who without hesitation stayed with us on the phone,going through all the instructions on the boiler's user Manual and eventually the boiler started working again. We explained to her our issue with the heating which was not keeping us warm enough and she advised us to bleed the radiators and she even went on to send us some videos on how to do it. Keep up the good work Deborah,we don't even know how we could have survived without you on that day. You are a star xxx

Ms · 16 February 2021