Leaders Bracknell reviews

★★★★★ 5/5

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AMAZING TEAM

Meet the team at leaders :) with excellent experience starting from James Taylor, Rosey Turner, Kirsty Diggory, Jack Holmes All went above and beyond. They insure a smooth professional rent process all the way with great guide, I Have been with leaders now for 2 years and glad to share such great experience. They are the best selected for great role.

Sam · 31 March 2023

★★★★★ 5/5

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Lillian was amazing right from the…

Lillian was amazing right from the start. She was very informative and made sure I was always kept in the loop. Everything was made very simple and all the paperwork was felt with quickly and efficiently

Jaimie · 1 October 2024

★★★★★ 5/5

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Professional, helpful and efficient, recommended! …

I contacted Leaders Eastbourne with regard to renting out our property. The service and attention I have received from Craig has been exemplary. All phone calls answered, emailed responded to swiftly. Craig, who is the senior lettings agent has assisted us with recommendations for various trades to prepare the property to standard.The property was marketed very efficiently and they found suitable tenants within 48 hours of listing.Other members of staff who I have interacted with at Leaders Eastbourne have been friendly, helpful and obliging.I would have no hesitation in recommending Leaders Eastbourne.

Philip · 26 February 2024

★★★★★ 5/5

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Jess was confident and competent but…

Jess was confident and competent but listened to me as I showed her the house; she was careful to discuss exactly what our expectations are and to explain the process in detail. I felt like she established a relationship with us and that she wills be clear and honest throughout the process. She stood apart from other agents to whom we had spoken.

Sue · 18 January 2023

★★★★★ 1/5

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Terrible firm

Terrible firm, untrustworthy, unreliable, poor communication. Been in a month, had no kitchen sink for 3 weeks was told wash up in the bathroom sink or don't wash your pots, no smoke alarm working from when I moved in took nearly 3 weeks for someone to even look at it at first they insisted it was working because the inventory said it was even though I was standing in front of it saying it wasn't, two leaks have know appeared in the roof and water is pouring into the front room, the electric box blew up causing a fire between me paying the holding fee and moving in - Leaders thought it was morally and ethically fine not to inform me of this, this is also why the smoke alarm wasn't working at is never got replaced after the fire. There is also paint all over the floor, plaster peeeling off the walls and a general lack of concern about my health and safety. Communicating with staff is a nightmare, you have to chase them up not the other way round and they never accept responsibility for anything with the classic response being "That's not down to us"

David · 13 January 2020

★★★★★ 5/5

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Nicola has recently become our property…

Nicola has recently become our property manager for a property we have owned since 2018. We met Nicola at a recent property inspection and found her to be knowledgeable, helpful and efficient.Further to the above I have recently acquired an additional property and Nicola has been generous with her time in providing assistance in the process of getting the property up to scratch and ready to bring to market.

Michael · 18 May 2022

★★★★★ 1/5

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One of the worst experiences as a…

One of the worst experiences as a tenant in UK, they just looked after the Landlord which was a greedy man, they never replied to our email , changing manger every week and no communication. Never had any repair done. We almost lost a flat as they didn’t reply to the reference company too and we had to chase them to get this done. Always automatic reply as the person in charge was on Holiday.We lost half of the deposit for no real reason and we wish this review can help other people to avoid them if they going to rent in Hove. There is much more but too long to express all our frustration with them.Be aware they are so bad that you wont stay in the flat for more then 1 year so better choose properly your place if you moving there.

DAVIDE · 23 February 2024

★★★★★ 5/5

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Joelle was really nice and showed a…

Joelle was really nice and showed a great personality when viewing the house. I had my doubts when viewing online at first but after the great experience and wonderful service, I was able to know Leaders would be a good choice.

Jess · 5 July 2024

★★★★★ 5/5

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It’s been nearly 2 years that I am…

It’s been nearly 2 years that I am renting a property from leaders. I have received very good response from the beginning.The property management team was really fantastic especially Alfho.Leader never ignored me from any of my enquiries and they tried to help me asap.Their communication was really clear and transparent.I wish you the entire team good luck and keep doing the good work.I would definitely recommend this agency to my friends and families in the Uk.Once again thank you for your service and support.

Teena · 21 February 2024

★★★★★ 1/5

Trustpilot

Appalling communication

This agent does not care about client’s property.My neighbour’s fence has been damaged for at least a year and when the storms blew it completely into my garden the agent said they couldn’t repair until they had quotes. I would expect a property agent to have maintenance suppliers and contracts in place. They also blamed the weather for not doing anything. There has been no positive or helpful communication at all. They are not easy to deal with - beware!

Tracey · 21 February 2024

★★★★★ 5/5

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We have never used an estate agents…

We have never used an estate agents before to rent a property always went with a private landlord. However, we decided to give it a try and we were so impressed. Ben was amazing got things done quickly, Sent documents for us to complete straight away and always on the end of a email if we needed help. Very easy process, only a couple of days for checks and referencing then we were good to go. Great customer Service thank you guys cant wait for move in date on Friday

Lisa · 21 February 2024

★★★★★ 5/5

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Review for Jo

Issues with the kitchens extractor fan was resolved very quickly thanks to Joanna Lawrinson at the Crewe branch receiving the report and then organising for this to be fixed. We’ve also had issues with lady bugs getting in a window but these seem to have subsided which Joanna offered her advice on which was much appreciated. Whenever I’ve had an issue she’s always been there and helped so thanks Joanna.

Tony · 23 March 2022

★★★★★ 5/5

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Turning round property. After my previous tenants left the…

After my previous tenants left the property in a bit of a state, Mary and Charlotte have been complete superstars! I’ve had constant updates, Charlotte was involved in the beginning and Mary took over the latter stages of getting workmen organised and ensuring my new tenants and myself were happy that the property was fixed. I am really happy with the service.

Patricia · 15 February 2023

★★★★★ 1/5

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leaders rental/lanlords tenants contents insurance

I have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to take landlord tenants contents insurance which was arranged by Helburns jersey now trading as bode insurance solutions ltd policy underwritten by Trafalgar insurance both based in the channel islands which are not regulated by the FCAtwo months back after a burglary lost adjusters have agreed for the settlement and insurance still have not paid now refusing to pay.now I have to deal with guernsey financial commissionso far all parties are giving misleading information I have raised complaint with leaders customer relations for recommending a broker and insurance company outside the uk mainlandplease if anyone taken a same policy be careful we have gone through hell.Reply for leaders 16/12/19 review Hepburns and trafalgar insurance are the same company based in Guernsey under the same address.This has been reported to Guernsey financial Commission to investigate. Hepburns insurance have rebrand the name and moved from jersey Channel Islands to Uk with new name Bode insurance Solutions Ltd in october 2019 this also has been reported to financial conduct authority to investigate.Leaders estate agents should have not recommended a broker and insurance not regulated by the FCA at that time 2017 when the policy was taken Hepburns insurance was based in Jersey Channel Islands .Please don't recommend another customer to bode insurance solutions ltd policy underwritten by Trafalgar insurance Guernsey because Trafalgar Insurance is based in Guernsey we can’t even raise a complaint with the financial ombudsman in the uk.

Benedict · 16 December 2019

★★★★★ 5/5

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Dave, Property Owner

I've a few issue with some of the systems (accessing quotes, additional fees been taken that were not agreed to) in the past 12 months, however from the perspective of the Burgess Hill site Alex and Scarlett have addressed these in a prompt and timely manner and are always polite, positive and helpful.

D · 9 July 2026

★★★★★ 5/5

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Leaders are great for property rental

LEADERS have been really good with supporting any queries or questions, regarding the rental process. Faith Graham was my main contact and was so lovely, very professional too. All at Northampton branch have been helpful. I would highly recommend using LEADERS.

Sue · 4 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

On the day I was enquiring to let my property in Gainsborough, I was contacted by Leaders. Immediate arrangements were made for my first appointment with an agent. I met Bradley Towler on the 30th December 2023. He showed great enthusiasm and optimism. And surely, everything proceeded so smoothly and rapidly. Any issues arising, was dealt with right away and I was kept posted. Throughout the process, Bradley has been very professional with prompt communication and follow up. He is friendly and he is passionate to commitments. Amazing job done, Bradley! Thank youI had a tenant moved in the property in one month time - on 30th January 2024. I am also very grateful to Holly Rollings who has been explicit and very helpful. While I was in the process of completing the contracts, she promptly explained and clarified all the questions I asked her.Excellent service by Leaders

Asha · 18 February 2024

★★★★★ 4/5

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They are always very helpful and…

They are always very helpful and attentive to any issues you may have.

Mario · 31 August 2026

★★★★★ 5/5

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I must say Leaders are Leaders in the…

I must say Leaders are Leaders in the Home agency space. I am quite impressed with their conduct, professionalism and integrity. A quality quite rare with other agents. I want to commend Jamiel for personifying these qualities and helping me get a decent roof over my head when other agents were tossing customers about. Keep up the good work ! And Thanks Jamiel! You changed my perception of housing agents.

Shams · 11 March 2022

★★★★★ 5/5

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First time contact with Leaders and…

First time contact with Leaders and Alex was not only professional but friendly and efficient during our conversation, paying particular attention to our details of property requirements. Do hope we will be able to progress options very soon.

Mrs · 22 August 2024

★★★★★ 4/5

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Great staff and service

Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process was quite smooth and hassle free. I would definitely recommend Leaders to everyone out there.

Manpreet · 24 August 2026

★★★★★ 2/5

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they are very slow

they are very slow 5 months for fixing bathroom facet

Hamideh · 19 September 2026

★★★★★ 4/5

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Buy to let house have dealt with Leaders in Norwich…

I have dealt with Leaders in Norwich for many years re letting a house near the city centre. Leaders were always pleasant and very helpful, as well as efficient, especially Danielle in the Lettings Dept. And Jack Carter in Sales.

Mrs · 17 July 2024

★★★★★ 1/5

Trustpilot

Honestly would give 0 stars if I could

Honestly would give 0 stars if I could, most appalling service I have ever experienced in my life. I have had a better experience as a student tenant.The weybridge branch lied advising they had called to say my references had failed (AMY AND REBECCA of the weybridge leaders store) I have triple checked my call log and there are no missed calls, I am unsure as to why no one even emailed me either if they were unable to get through to my phone. I had to find out that I failed due to seeing it back up for let on the website. I also emailed yesterday so why did no one deem this important news to tell me then? I’ve been sat here assuming everything is fine. The service we have received has been appalling. I received several emails in the process leading up to the holding deposit and then after this I barely received any replies and had to chase. I spoke to Amy the day that leaders supposedly called me and she spoke to me as if everything was normal, advising my partner to continue to send over information for the application.I have received the most unbothered reply back from the branch and seriously think the staff at leaders Weybridge need training with both manors and customer service.

Summer1503 · 22 October 2019