Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Gemma silver is such a ray of sunshine…

Gemma silver is such a ray of sunshine and its always nice to hear such a cheery voice on the other of the phone - Our two companies work closely together so we get to chat most days and Gemma is such an asset to leaders always working with us to get applications completed. Thanks Gemma :)

Jessica · 21 June 2023

★★★★★ 5/5

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Reigate, flat for rent

I have a rental flat in Reigate, Surrey, managed through Leaders. While I do have some general frustrations with the agency, particularly their constant attempts to increase commission fees, I want to give full credit where it's due to Chloe, who is my Property Manager.

Pedro · 8 September 2026

★★★★★ 5/5

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I honestly cannot fault this agency…

I honestly cannot fault this agency they are truly amazing in every aspect. Special thanks to Faith who managed to progress our application even though we were on holiday. She is a credit to Leaders.

Lesley · 27 September 2024

★★★★★ 5/5

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Exceptional service and great experience

Diana and Malik made things so easy and everything was quick and ran smoothly. The turnaround in 10 days has been incredible and all the forms have been simple and straightforward. Excellent and highly recommended

Carly · 27 September 2024

★★★★★ 1/5

Trustpilot

Students Landlords Beware!

Students Landlords - Does this Company protect your interests?Without PrejudiceIt gives me no pleasure to leave this review but I believe Leader’s student landlords need to be aware that the Company is failing to protect their interests and being completely negligent in their practices.After the sale of my Company, Heritage Property, to Leader’s in November 2015 I left a student property under their “management” of their Kenilworth Branch as it seemed fairer on the tenants at the time. Over the past 3 years I’ve had to deal with most management issues myself as the tenant’s found it difficult to get anything done.In hindsight, I should have transferred the property to Grant Thoday at Handles Lettings when it came up for re-let as I have known him for many years as both my lettings manager and colleague. However, as I was busy with other things, when Leaders approached me with an offer for the property on November 30th 2018 I just felt it was easier to accept it. After that, I received no communication about the tenancy and so last January I started to chase them to make sure that the tenancy agreement was signed and that deposit monies had been paid. (Standard practice for Heritage Property as it was!)I contacted the letting staff several times and was given assurances at every stage that the matter was in hand. Eventually, on the 27th March, I ran out of patience as nothing had happened, so I spoke to the Lettings “Manager”, Sharon Haines, who apologised and said she would jump straight on it and get it sorted out immediately. Sharon, the “Manager”, didn’t bother to get back to me at all but 4 days later, ironically on April 1st, I received an email from another member of staff, called Vicky, saying that the tenants had pulled out, no agreement had been signed and no deposit had been taken! Basically Leader’s had finally bothered to do something to follow it up to find out the tenants had changed their plans some time ago.To cut a long story short I then addressed my concerns to their Area “Manager”, Stephanie Dunkley, who promptly decided to give me a lettings education and told me how new ‘Right to Rent’ checks need to be completed no more than 28 days prior to the start of the tenancy which means agreements can’t be executed and deposits can’t be taken! I was even told I shouldn’t have assumed that Leader’s processes were the same as the one’s I had employed even though I had received zero amendments to the signed terms and conditions of business under which our agreement was determined.There are several ways that Leader’s could have secured the tenancy in a more binding way despite their protestations that Right to Rent Checks prevented them from doing so. There was nothing to stop them taking all the deposit monies, whether on a non returnable basis or not, and nothing to stop them getting the AST signed, if not executed, subject to the checks. They could also have carried out the checks at point of reservation and again 28 days prior to tenancy. However, in my experience, most overseas students that have been given a place at Warwick University will pass a Right to Rent Check. I was subsequently told in writing in a “Final Viewpoint” letter, following a complaint, that I had not communicated my concerns with the staff at any stage thus basically calling me a liar! They also went to lengths to explain how they would be keeping the £600 they took in admin fees to cover their costs! At this point my property was becoming empty on June 30th 2019 and there was little chance of finding a new group of students before the start of the next academic year. In an attempt to mitigate the potential loss of rent and any perceived liabilities I thought Leader’s had incurred me, given their professional failings and basic negligence, I instructed Handles Property to let the property too. Leader’s then announced that they would not work alongside another letting agent and disinstructed themselves!I have never seen a Company that is supposedly acting in my best interests fail to protect them at all and then be so dismissive after their obvious failings were pointed out. Landlord’s generally have a financial obligation to pay a mortgage which makes securing any tenancy correctly imperative but when you are letting a student house, nearly a year in advance of the start of the tenancy, the necessity to secure it legally is paramount.Leader’s have failed to protect my interests, and most likely yours, if you have a student property under their “management”. It may be nothing more than dumb luck if your tenancy goes ahead this year as I can tell you they have told me that they will do nothing to give you any security until 28 days prior to the actual start date of the tenancy. And this will only be to contact the tenants that reserved the property 10 months ago, to see if they still want to proceed. Had it not been for my understanding of lettings, it is likely that my property would have become empty on June 30th this year and I wouldn’t have found out until some point in July that the new tenancy was not proceeding.Unfortunately I was unable to find a new group of students for this year but Handles Property, of which I have no personal interest in, did secure new tenants in a timely and professional manner.This is a stark warning to any Student landlord’s that still have a property under management with Leader’s. They lack professionalism, fail to protect your interests and to make matters worse say you are a liar when they get found out. Amazingly and just to add insult to injury they refused to complete the checkout, as instructed, even though they have been collecting management fees for over 3 years. My advice, so you don’t get left in this kind of predicament, is to find a new letting agent with a more professional approach to business!

Richard · 2 July 2019

★★★★★ 5/5

Trustpilot

We have been using Leaders Kingston for…

We have been using Leaders Kingston for over 20+ years to find tenants for us. Of all the managers we have worked with the current manager, Nick Hawkins, is by far the best. He is helpful, reliable, friendly and knowledgeable. Nothing is too much trouble for him. His team too are always helpful and friendly too.

Footasylum · 10 June 2026

★★★★★ 5/5

Trustpilot

Lillian made our move incredibly easy

Lillian made our move incredibly easy, answering all of our questions promptly and thoroughly. The communication was clear and professional. Also, the whole team was very approachable.We highly recommend Leaders for a stress-free letting experience.

Constantin · 27 September 2024

★★★★★ 5/5

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Sale

Sue Carter is an excellent ambassador for your company and has been a tremendous support throughout the whole process. I can't thank her enough. I would also like to mention Andrew Scoffins who again, is an excellent ambassador and my thanks goes to Andrew for making the sale possible in the first place. Both Sue and Andrew have been a pleasure to deal with and Leaders should be proud to have these individuals representing them. From rentals to sales, I can't speak highly enough of my experience with Leaders.

Sharon · 29 January 2024

★★★★★ 5/5

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Effective and thorough

Effective and thorough, saw us through until move in date and beyond.

Rees · 1 September 2026

★★★★★ 5/5

Trustpilot

Great service

Great service! Faith was very supportive thought the whole process. She was there whenever we had any questions. Very friendly and professional. I would definitely recommend using Leaders. And if you are dealing with Faith Graham you are in a good hands. :)

Aldona · 7 May 2024

★★★★★ 5/5

Trustpilot

Leaders, amazing 👏

I found the whole experience of dealing with Leaders (Rent) absolutely brilliant, within a week I am in my new home. It's fresh clean bright and well maintained. I have been kept abreast of all of the dealings from start to finish, really pleased with them....

Simon · 18 August 2026

★★★★★ 5/5

Trustpilot

I have been dealing with Jemma Oakley…

I have been dealing with Jemma Oakley at the Aylesbury branch from my initial enquiry for a flat. It has been an absolute pleasure dealing with Jemma and I'm very grateful for all her help on securing me a great property.From my initial meeting at the property to completion of paperwork Jemma has been so patient and very helpful. Thanks again Jemma! X

Mk · 29 November 2022

★★★★★ 1/5

Trustpilot

Caused me so much stress

Be careful, the guy who showed me round the property told me a load of lies. On the day I went to collect the keys I was faced more fee's to be paid on the day. They did not disclose these charges previously. A suggestion to Leaders, be a bit more transparent and stop hiding behind your terms and small print, it's not good to start a tenancy on such a negative. Landlord was really nice, when speaking with them, they agreed that they have had similar problems with Leaders in terms of communication. Maybe it was a one off, but I don't think I'd go through Leaders again. Sorry!

Dave · 3 June 2019

★★★★★ 5/5

Trustpilot

The company operates professionally and…

The company operates professionally and honestly . Are a civil careing authority

Keith · 31 August 2026

★★★★★ 1/5

Trustpilot

Avoid Leaders Estate Agent & 16 Arethusa House, Gunwharf

Avoid this agency. Avoid 16 Arethusa House, Gunwharf Quays, Portsmouth. The agency has a professional front at sales phase, but manipulative and horrible after sale management. The good face until money is received, then another face emerges! I just moved in to 16 Arethusa House, GunWharf, Portsmouth recently (4 January 2024) to find out that what's been agreed upon before signing a contract hasn't been done. By contacting the property manager (Leigh Dawes), she hardly attends to emails and deal with the reported matters. The manager Simon Gardner was then involved and wasn't better in dealing with the matter. Not only that they don't properly attend to their commitments and deal with tenants matters, but also sell lies, although what's been happening was against law! Based on the property manager (Leigh), the landlord of 16 Arethusa House didn't commit to the promises and necessary repair requirements! Repairs as necessary as a fridge that doesn't cool and whether the food spoils. So this property isn't suitable for tenancy, as you will be cheated and lied for. I'm taking things into a legal act.

Nehad · 24 January 2024

★★★★★ 5/5

Trustpilot

Professional people

Melissa is a professional, very helpful letting agent, thank you again for all you help over the years..Leaders are an all over professional estate agent from letting our property over the years to us selling the property through them. Louise Brownley very help as a sales agent. Would recommend this estate agent to anyone. All the team very professional and helpfulThank you Leaders for all your hard work, help etc over the years

Elaine · 8 July 2021

★★★★★ 1/5

Trustpilot

If i could give 0 star i would

If i could give 0 star i would. My wife rented a property in Arthur street Kenilworth on a 6 month lease. She paid the 6 months up front from memory October 2017. There were a few issues with the house, shower,garden,painting all were going to be resolved before she moved in but wasn’t. The person who produced the inventory even noted this. I actually repaired the bathroom lights and unblocked the shower which was full of hair and soap. Moving forwards circumstance changed and my wife no longer needed the house so came to an agreement to hand back the keys in the January 2018 with the understanding of a moths rent and fees. She recieved all but £150 which was said to be for cleaning and gardening. My wife disputed both due to her mum cleaning the house and the inventory had said the garden was over grown with it being winter months the garden hadn’t grown anymore. Leaders came back and said that they would pay back £120 keeping £30 for cleaning still disputed but accepted by my wife. We have still not recieved this money. So you can see why we feel ripped off.

Carl · 25 April 2019

★★★★★ 5/5

Trustpilot

Excellent service provided by both…

Excellent service provided by both Fiaza and Trinity. We were kept informed throughout the process from viewing to getting the house key (with a very nice welcome box with sweets). Leaders is an excellent letting agent. Thank you

Luke · 7 October 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Nightmare. Unannounced inspections, incorrect leasing documents, multiple fees (a renewal fee was charged to me despite the fact that they were the ones who got the lease agreement wrong in the first place and had assured me that they would extend it (to the originally agreed lease duration) without added costs. Filthy flat, and then and the nerve at the end of my tenancy to charge me £500 pounds to get it cleaned and then when I disputed they tried to charge me £120 for arbitration. They are the dodgiest real estate agency I have ever had the displeasure of renting from. Save yourselves from this nightmare before you get stuck with them. Special mention to Gary topham who took 6 months to get an unsafe balcony fixed and charged me for new lightbulbs despite the fact that the electrical wiring wasn’t working (something no one fixed during my tenancy), Charmaine tucker who held inspections in my apartment without informing me and then called me in a huff about not letting them occur (the nerve) and to Jamie Abbott who gave me an incorrect contract (not once but 3 times- picking up the keys took me about 90mins with his blundering about). I’ll be making a formal complaint to ARLA about these unethical practices.

PA · 9 April 2019

★★★★★ 5/5

Trustpilot

I really cannot believe the bad reviews…

I really cannot believe the bad reviews on repairs and how rude staff are my repairs are fixed the same day or the next day all the staff and my landlord are fabulous great estate agents!

Shannon · 19 October 2026

★★★★★ 5/5

Trustpilot

Viewing

I had the viewing with Jake he was really helpful. He was very friendly and called me twice to check how long it would take me to reach. He answered all my questions and took time to explain. I would recommend the team for rental search and viewings

Glory · 2 August 2026

★★★★★ 5/5

Trustpilot

The agent was well-organised

The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .

Mihaela · 23 May 2026

★★★★★ 5/5

Trustpilot

Aleyna

Aleyna, Selwin abd Macey have been absolutley amazing troughout the entire process. Their support, communication and professionalism made everything smooth and stress-free. Thank you Leaders team.

Iulia · 22 May 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Leaders Lowestoft…

I cannot recommend Leaders Lowestoft enough. They have looked after my property portfolio for many years. Everyone at the Lowestoft office is very helpful. Nicki Meaker is excellent. She gets any issues with the properties sorted quickly and always with a sense of humour, something that is missing with most people these days. They have always provided good reliable tenants and keep me well informed of what is happening.

C · 17 February 2022